Customer ReviewsforRollins, Inc.

The local branch in NJ ignores every attempt we've made to contact them. We've had issues outside of our normal service and they never responded. We tried calling the Orkin call center, but all they do is transfer us back to the local branch, who never responds. The customer service was so awful that we decided to cancel our service. The bigger problem is that the local branch refuses to acknowledge our cancellation from ~2 months ago and continues to charge us. All I can do now is continue to dispute these charges through my credit card company because no one will get back to us.Absolutely awful.

This company is a scam. Called to have hornets and wasp nest removed from my dwelling. Gentleman came sprayed nest ..Never removed nest and now wasps and hornets are back again swarming like crazy. Paid $433.00 for this service. Called to request a follow up visit never came and never even called me back. Cannot use my backyard have dogs and grandchildren who cannot even come to use my pool. This company is a disgrace have put in a dispute with my credit card since I already paid them. Please do not use them.

If I could leave zero starts I would. First off they cover Philly because the philly office is commercial. They only have one guy to cover ****** and he is lazy and refuses to do his job. I had to constantly call and request someone else. (******* was absolutely amazing but sadly he either quit or got fired). Dealing with not having anyone else to cover Philly I didnt have service for close to four months and they claimed they were still coming and doing my outside however my cameras proved they didnt. So in June I tried to cancel. The girl in the office who answers the phones was completely nasty and had no customer service skills whatsoever. I asked for days to speak to a manager. Finally spoke to a manager who told me I had a zero balance and I was cancelled when I stated I wanted to cancel my account. Three months later I start getting letters for a balance. I reach back out to the manager and the manager stated I had a bill because I took my account (that was cancelled and zero balance) off auto pay. As I was disputing this bill the manager or office went into past billing took my credit card information (I deleted all banking information out of my account) and charged me for the bill without my knowledge or permission. Last I checked thats illegal. I call corporate who agree what this office did was wrong and that is have a regional manager reach out and absolutely nothing. Do not waste your time or money on orkin. They dont show up, **** is lazy and doesnt do his job. You pay for services you dont receive and when you cancel they tell you you are but then dont and continue billing you and then go behind your back and charge your card without warning.

Absolutely terrible service and zero result with their mosquito service. When you call Manager ***** at local ********************************* hangs up on you not once but twice. Little detail now. We experience mosquitoes day after their mosquitos service and not one or two random mosquitoes but everyone in our backyard was complaining about it. Next day kids legs and arms were covered with mosquito bites. After multiple calls and multiple scheduled appointments, no one actually showed up to respray. Waited almost three weeks. When I finally get hold of Manager ***** at local branch near ****** and ask for why is no one showing up when scheduled, he says, when you call and want the service doesnt mean we have someone available. He even says I am the manger but your area is not my territory, not sure what that means since I was transferred to him for a reason. He is not there to find solution but get you more frustrated with what is already going on. In short I asked to cancel my service and he says when I am done typing this cancellation you will get a confirmation and hangs up again.