Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 9, 2025, I contacted Blue World Pools by email regarding paperwork I needed for legal purposes for a pool that me and an ex spouse purchased back in 2021. I followed the steps that was posted on BBBs website regarding Blue World Pools which was to email them and if they dont respond in 72hrs I can file a complaint. As we can see it has been 11 days and I have not heard anything from this company. Reading all the complaints concerning this company is just mind blowing that this is even allowed. I also contacted them maybe almost 2 years ago with the same requests and for some reason they feel they dont have to answer or give me the paperwork to property that I own. I would really advise Blue World Pools to get back with me as soon as they receive this. Again this is for a legal matter and people will be held accountable. Thank you

  Business Response

  Date: 04/30/2025

  I would like to apologize to ***** ***** for any inconvenience he feels he encountered while dealing with Blue World Pools.  *************** provides an original copy of both the pool contract and retail installment contract at installation.  It is a customer's responsibility to store those documents for safe keeping.  Blue World Pools stores original copies in an off site, climate controlled, and fire proof facility which comes at significant expense.  Blue World Pools charges for additional copies of the contract that was already recieved.  If ***** ***** wants his balance and pay history we are happy to provide it free upon request.  *************** will have customer support reach out to touch base with ***** *****.  Blue World Pools values and appreciates ***** *****' business.  Thank you for your time in this matter.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Blue whirlpools on three occasions to set up a consultation with a representative to come out to my home. And on three occasions, missed work for these appointments and no one has ever shown up then when I call to get more information about why no one has showed up, the representatives on the phone are always disrespectful and unprofessional. They continue to transfer me from Department to Department without any form of resolution for Missing work on three occasions do to the scheduling of their appointments. No one ever shows up and they always say they apologize and always ask to reschedule. This is my third reschedule without any type of resolution or representation . And then when I called back, they always just put me on hold and then hang the phone up. This is very unprofessional and I would like something to be done. They always say theyre going to give me a discount for my trouble and then they reschedule it, but no one ever shows up.

  Business Response

  Date: 04/12/2025

  I would like to apologize to ********* ******* for any inconvenience he feels he encountered while dealing with Blue World Pools.  *************** always tries to give a customer advance notice if we are aware an appointment cannot be kept at the originally scheduled time.  There have been various scheduling conflicts that arose that were out of our control.  *************** has since reinforced our coverage in the customer's market area.  ********************** reached out to ********* ******* to give him a priority scheduled appointment but did not get a return call.  We will again reach out to the customer in regards to a priority appointment.  Blue World Pools has a representative who is eager to see ********* *******.  My organizaton again apologies of the scheduling difficulties.  We value and appreciate ********* ********* interest.  Thank you for your time in this matter.

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pool had been leaking since day one. Couldn't get anyone to return our calls so we held the payment. They called then and said there was nothing they could do until we were caught up. We made the payment then back to hearing nothing. Of course I waited until the warranty was up so now u don't have to fix it. Every complaint u blame the customer it's never your fault. Now.your saying it wasn't winterized ***********. I've had a pool since I was a child. Made sure also follow YOUR directions to the ** U never even came look at it now it's completely destroyed and u want more pictures. Little late now. As always blame the customer though. I'm not o e to complain at all but this is the worst experience of my life. Now I gotta pay a lawyer and get the attorney general involved

  Business Response

  Date: 04/10/2025

  I would like to again apologize to ******* **** for any inconvenience he feels he encountered while dealing with Blue World Pools. The pictures sent in illustrate there was too much water build up on top of the winter cover. The water on top froze and the weight of the water tore the liner from the wall. This is neither an installation defect nor a manufacturing defect. In swimming pool circles, this would be considered customer negligence. The water on top of the winter cover must be siphoned off. There is a possibility that home owners insurance would cover this type of damage. As a courtesy, Blue World Pools is willing to send out a service technician so we can get a detailed estimate to ******* **** to turn into insurance. Normally Blue World Pools charges $150 for the estimate but we will waive the fee for good customer relations.  It should be noted the customer left for ******* when the pool was frozen and the liner pulling away from the wall and while they were away the pool collapsed.  Blue World Pools values and appreciates ******* Roses business. Thank you again for your time in this matter. 

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23128819
  
  I am rejecting this response because: Little would you know because you always hang up on us. The cover was never fully on because of the wind and I was n an accident so there that theory goes out the window for you. We left for ******* weeks after we contacted you and what were we gonna do with it anyways. More excuses u blaming customers because you guys a perfect. Perfect scam artist is all you are. I contacted ohio attorney general and a lawyer. Scam artist at its best

  
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/12/2025

  I would like to again apologize to ******* **** for any inconvenience he feels he encountered while dealing with Blue World Pools. *************** has sold and installed 10s of thousands of swimming pools, it is explcitly clear the customer did not winterize the pool properly.  Although it looks as if the winter cover was installed correctly, the water build up on top of the cover (that then froze) would have caused the liner to pull away from the wall.  You must siphon off the water and/or use an air pillow on top of the winter cover.  The pool failed in the dead of winter.  Proper winterization is a customer's responsibility.  There were no reported issues whatsoever on the pool after installation.  In all states Blue World Pools does business it can reach freezing temperatures.  This is absolutly an anomaly and only customer negligience.  ********************** has been emailing the customer on a multitude of occassions but has not received a response.  *************** has also reached out to the original installer for his opinion on the matter as well.  Blue World Pools is willing to help ******* **** for good customer relations but cannot get a return call or email.  Again, thank you for your time in this matter.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collections department harass and bully non customers. Ive been called multiple times at my place of employment and home. Asked for a supervisor and was told there is no one above the employee I was speaking to. I was then scolded for not helping my parent out. When I started recording the phone call I was hung up on. When I called back to get a number to someone above the person I was speaking to, I was hung up again. After the employee gave me a different name, although it was the same woman. (Phone calls are recorded). My father passed away on 1/21 and its a bit rude to call and harass family members whom have nothing to do with the account.

  Business Response

  Date: 03/19/2025

  I would like to apologize to ****** ***** for any inconvenience she feels she encountered while dealing with Blue World Pools. First and foremost Blue World Pools would like to send condolences for Mr. ***** passing. Blue World Pools has exhausted all efforts to reach ***** ***** prior to reaching out to ****** *****. ****** ***** was listed as a credit reference on the credit application for the financed purchase. Blue World Pools disputes that it was harassing and bullying ****** *****. Blue World Pools has since removed ****** ***** number from being called whatsoever. Blue World Pools values ***** ***** business and looks forward to resolving our differences with the customer. Thank you for your time in this matter.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23031207
  
  I am rejecting this response because:

  I still have yet to talk to the supervisor for the person who called me multiple times and called me a bad person for not helping my mother. The person who also called my place of employment for a pool that does not belong to me. The person who also acted like two different individuals when I called back to speak to a supervisor. Nothing has been resolved other than not receiving a phone call for a pool that I do not own  

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/26/2025

  I would like to again apologize to ****** ***** for any inconvenience she feels she encountered while dealing with Blue World Pools. Again ****** ***** was listed as a credit reference by the customer. ********************** management has reached out to ****** ***** but has not touched base. Management will try again today. After the attempt today ****** ***** phone number will be removed. Blue World Pools customer service representatives do not act like two different individuals. Blue World Pools looks forward to connecting with our customer to resolve our differences. Thank you for your time in this matter.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23031207
  
  I am rejecting this response because:
  No one has reached out. I have the conversation recorded. With the same individual giving me two different names. 
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a pool from them couple months ago and it's been nothing but a disaster. First they coned my wife into a more expensive pool promising extras that were never received. I was told I only had sign as a property owner so it could be put there which was a lie. They were months late to install it. Swam for 2 months winterized pool by there Instructions and the pool collapsed. They will do nothing about it said it was because freeze damage. When we first sent pictures though they said they have never seen that before. Never came to inspect it after pictures were sent then just said they won't cover it. Now I have the expense of a lawer also

  Business Response

  Date: 03/19/2025

  I would like to apologize to ******* **** for any inconvenience he feels he encountered while dealing with Blue World Pools. Our records indicate ******* **** received the correct pool. The order was reconfirmed prior to shipping with the customer, and then signed for at installation!  The customer is outside his 90 day labor free warranty. All indications point to the pool not being properly winterized. Blue World Pools is a volume dealer and been in business for a very long time. There is almost nothing we havent seen through the years. The customer has asked ********************** not to contact them. If the customer feels there a better pictures that reflect an error on Blue World Pools end we are happy to review them. Blue World Pools stands by the quality of the product and installation. Blue World Pools will have the head of service and installation reach out to make sure the customer is heard and an exchange of information takes place. If it is indeed freeze damage it is easy to decipher and explain. Blue World Pools values and appreciates ******* Roses business. Thank you for your time in this matter.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2019 I purchased this pool due to an advertisement I seen for a much cheaper pool but when the gentleman came out he informed me it didn't come with installation or anything and with the design of it, it was basically an Intex pool. I've honored my word and made my payments. To follow up from the 2019 complaint I've included in the attachments, they came out and found that the installer didn't seal the liner around the drains that were in the bottom of the pool causing the massive leak and replumbed around the basket. When Blue World replumbed around the basket, they didn't do all of it so it continued to leak around the area and the pump still dripped from the drain plug in the front. When I called in to inform them it was still leaking nobody ever came out to confirm the leak or help and I was offered bluetooth speakers amongst other stuff that was never received. At the end of the day, I ended up replumbing it and finding the part online to replace the drain plug with a new o-ring and stopped the leaks. I've had no issues since then and my family has loved the pool over the years. The water stays blue easily and as young as I was with my credit I couldn't have gotten a pool otherwise so I thank you for that. As I mentioned, I've paid on this pool for 6-7 years and the pools starting to rust/not stay together at the top and I'm looking at possibly just tearing it down so I called in to pay it off and I was told I'm still over $11k with an invoice showing all of the interest for the full course of the term was applied instantly and the over $11k was avoiding future interest? That doesn't make sense to me. I'd like to pay my pool off and not have anything negative to say about Blue World Pools in the future if anyone asks but $11,000 is a bit lucrative after paying on this for 6-7 years and the price I was quoted when I bought it that doesn't add up. Please do the right thing and help me out to pay this off. Thanks!

  Business Response

  Date: 02/20/2025

  I would like to apologize to **** **** for any inconvenience he feels he encountered while dealing with Blue World Pools. The Econoline offer is a 15 by 24 by 4 and comes with a pump, filter, liner, ladder and automatic pool vacuum with free installation on a customer ready site. We offer our ******************** in a good, better, best scenario with our Econoline, Midline, and Classic model pools. There are no notes associated with the service issues **** **** speaks of. The retail installment contract which governs the financial understanding between **** **** and Blue World Pools details the exact payment, term, balance etc. It is simple interest no prepayment penalty.  In simple interest a portion of the payment goes to interest and a portion goes to the principal. You can plug all the details from the retail installment contract into an amortization calculator and see the amortization schedule over the years to verify the accuracy of the posted payments. Blue World Pools does not believe this to be a legitimate complaint as we have charged **** **** exactly as agreed to. Blue World Pools values and appreciates **** Pages business. Thank you for your time in this matter.

• Initial Complaint

  Date:02/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ******* of **********************. In accordance with county code company was required to submit a notice of commencement of pool construction. So there for blue world pools has not followed county guidelines for said pool installation. Yet they have placed a permanent lein on my home for installing a pool with no permit in ****************. Therefore company is in violation of county code. And I seek for business license to be stripped and my contract to be null and void. And lien taken of my home. Any other attempts to take my home will result in permanent closure of *** and there licence will be stripped. I have already filed a complaint with ****.

  Business Response

  Date: 02/11/2025

  I would like to apologize to ***** ******* for any inconvenience he feels he encountered while dealing with Blue World Pools.  The contract all customer's signs states clearly,  "H) Conditions: installation does not include water, electrical work, excess dirt removal, relocation excess dirt, backfilling dirt around the pool, additional dirt if required, retaining walls, any type of landscaping, gas line or hook **** rock removal, or building permit if needed.  Purchaser agrees to obtain said permit at purchaser's expense.  Purchaser agrees that should neccessary permit not be obtained by purchaser, dealer is released of all liabilities."  The fixture filing is covered with a customer verbally on the day of the sale as well as contained in the conract and the *** 1 lien/ disclosures addendum.  The lien information is then verbally reviewed during the the finance process too.  The lien is not a reaction to missed payments but a condition of the financing.  Blue World Pools policy is to work with our customers.  ********************** values and appreciates ***** ********* business.  Thank you for your time in this matter.
  
  

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22890292
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******* under Charlotte county code any above ground pool exceeding 2ft still must have a permit abtained and a notice of commencement does have to be filed per county ordinance. ****** documentation was not filed

  Business Response

  Date: 02/24/2025

  Blue World Pools did not receive the rejection response via email.  I would like to again apologize to ***** ******* for any inconvenience he feels he encountered while delaing with Blue World Pools.  Again the contract states clearly, "H) Conditions: installation does not include water, electrical work, excess dirt removal, relocation excess dirt, backfilling dirt around the pool, additional dirt if required, retaining walls, any type of landscaping, gas line or hook **** rock removal, or building permit if needed.  Purchaser agrees to obtain said permit at purchaser's expense.  Purchaser agrees that should neccessary permit not be obtained by purchaser, dealer is released of all liabilities."  The permit is the customer's responsibility.  Should ***** ******* disagree, Blue World Pools recommends going to Binding Arbitration and let a neutral third party decide who is right and who is wrong.  Blue World Pools values and appreciates ***** ********* business.  Thank you again for your time in this matter.

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22890292
  
  I am rejecting this response because: under Florida State statute contractor must file notice of commencement shall contract exceed 5000 dollars. Therefore the lien was illegally filed. Plus the sales person assigned to my deal stated the contractor will pull the permit. Therefore we were misled into signing the contract. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a payment due for this month. I called and left a message about my debit card being hack. They reached out to me and I told them I was waiting for a new card to arrive in the mail. They asked me if I would be able to make a payment by the end of the month and I said yes. I told them I would call as soon as my new card was in and that I was expecting it any day. It has not come in yet. It's not the 31st yet and they keep trying to pull from my account with the blocked card causing me banking fees. I want the banking fees refunded.

  Business Response

  Date: 02/06/2025

  I would like to apologize to ******* ******* for any inconvenience she feels she encountered. The customer did not call in prior to her due date so the payment ran as scheduled. Attempting to withdraw funds from a debit card that declines does not create banking fees. Blue World Pools is not responsible for the banking fees in ******* Baisdens situation. Blue World Pools values and appreciates ******* Baisdens business. Thank you for your time in this matter.

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased our pool in June of 2017. We had decided on the Econoline pool. A few days after signing the paperwork we get a call from them stating that we qualified to upgrade our pool at no extra charge and that it would take 8 years to pay off. That was great, we were excited. We never really had any issues with our pool. The pump did have to be replaced but they did that at no charge. Well I call them this past week, just to see exactly how many payments we have left because my husband is retiring due to his health in a few month and they tell me we have 44 more payments. I just about fell out of my chair. I told them what we were told when we bought the pool and they said to check my contract. I said well can you send me a copy of it because I'm not sure where it is at the moment and they told me it would be $200.00 for a copy. I said well cant you look on your computer and tell me what it says? I was told by my account manager that that wasn't possible. They don't have that information on their computers. And that my contract was in storage somewhere. We have made 87 payments at $308.00 for a 15 foot round above ground pool and they want 44? I told the girl that's not what we were told, she said we don't offer 8 year payments, its 11 years. We have paid $26000.00 for this pool so far and they want another $13000.00. This company is a total scam. And yes, the employees are very rude and condescending.

  Business Response

  Date: 01/21/2025

  I would like to apologize to ******* **** for any inconvenience she feels she encountered while dealing with Blue World Pools. ******* **** is now two payments past due for December and January. My organization advertises our Econoline, Midline, and Classic pools in a good better best scenario. ******* **** never purchased an Econoline pool. ******* **** never had an 8 year term either. Blue World Pools provided a copy of all financing documents when they were executed 8 years ago. It is a customers responsibility to store their copy of those documents for safe keeping. The financing terms are detailed in the retail installment contract. Blue World Pools keeps our copies in a climate controlled fireproof off site storage facility at considerable expense. It is common in document retention to charge for copies. In this instance, Blue World Pools will be happy to provide the copy to ******* **** at no charge if she agrees to a payment arrangement to bring her account current. The retail installment contract signed by ******* & ****** **** on June 28th 2017 is indisputable. Blue World Pools does not believe this to be a legitimate complaint. ******* **** is simply past due on her payments and was hoping the pool would be paid off, when there is still time left under the contract. These allegations are not rooted in fact but fiction. Blue World Pools values and appreciates ******* Getzs business. Thank you for your time in this matter.

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a load with this company for a pool 432 a mo. I have made my payments on time but they put a lean on my house. I am trying to refinance my home but they will not subordinate. They told me that they dont do that cause they get more money this way from me so no bank is going to refinance me I dont understand how they can put a lean on my house if i never missed a payment plus there in 2nd place so if they take the lead off and put back on after i refinance they well still be in 2nd place as they are now.

  Business Response

  Date: 01/18/2025

  I would like to apologize to ******* ********* for any inconvenience he feels he encountered while dealing with Blue World Pools. The lien is covered verbally at the time of sale, in the pool contract, extensively in the lien disclosure form, and during the finance process. The lien is filed as a security for the financing and not in response to a missed payment. We take each customer on a case by case basis. Interest rates are at a high right now. Rates havent been this high since 2005. In most cases refinancing results in a worse interest rate and bigger monthly payments, making it more challenging to pay back creditors. Management will reach out to ******* ********* to gather additional information and do our best to find a win win for both parties. Thank you for your time in this matter.