Complaints

This profile includes complaints for Community Management Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Community Management Associates, Inc.

  1465 Northside Dr NW Ste 128 Atlanta, GA 30318-4220

• 

  Community Management Associates, Inc.

  1564 Northside Dr Ste 128 Atlanta, GA 30318

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB and CMA,The CMA manager ***** placed a fine due to "lot condition and order". I am actively working on my lawn(with receipts) multiple times a week.When I ask for the standard of the fine, there is NO STANDARD, just arbitratry call!Also the manager did not respond to questions in previous warning. After the fine, the HOA manager refused to respond.During the discussion with HOA, a late fee was applied to my account. I also escalated to *****'s manager ***** who responded onces with a rejection, and not responding afterwards.I am sorry I cannot magically turn the bad lawn into a perfect one after a recent move in.I have been actively mowing, removing weeds, and seeding every single week.I have receipts as proof.I dont see any overgrown lawn or weeds from the picture attached.I am asking for an appology of the handling and lack of response, and the refund of the fine and late fee $40.Thanks!

  Business Response

  Date: 08/26/2024

  Dear Owner,

  Attached is a picture of your residence with the lawn being unkempt. This was part of the notice you received on 6.27.2024. This was the second notice submitted regarding the conditions of your lawn. As you can see in the photo, your lawn needed to be mowed. You asked that the manager waive the fine and the manager reached out to the Developer. Developer did not approve of waiving the fine. Lawns are to be mowed and free of weeds at all times.  Please review your association's Governing Documents for owner's responsibilities.  

  Best,

  *********************** / CMA

  Customer Answer

  Date: 08/26/2024

  Thank you ***** for the quick response.

  You go the WRONG picture for this case. Feel free to check with your org. Let me attach the picture for the fine.

  Also, the question is the process:

  1. I did get a warning in end of May, but no response for my questions from the warning about the standard.

  2.The company refused to provide the standard of the fine.

  Business Response

  Date: 08/30/2024

  Dear Owner,

  We are all in agreement that the yard needs to be maintained as outlined in the rules and regulations, as well as governing documents that are available to the owners online. These rules and regulations are equally enforced throughout the community. You appealed the fine, it was reviewed by the declarant, and the fine waive request was declined. Our agency are just advisors and we do not have any decision making power. 

  The yard was out of compliance and proper notice was sent. 

  Best,

  *********************** /Community Management Associates

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22189832
  

  
  > We are all in agreement that the yard needs to be maintained as outlined in the rules and regulations, as well as governing documents that are available to the owners online. These rules and regulations are equally enforced throughout the community.

  Response: I totally agree. the question is what is the standard. see the attached picture. I dont see any violation.

  >You appealed the fine, it was reviewed by the declarant, and the fine waive request was declined. Our agency are just advisors and we do not have any decision making power. 

  Response: the agent placed the fine on me on the system from *********** and billed to ***********.
  

  > The yard was out of compliance and proper notice was sent. 

  Response: I disagree. see the picture and the call for standard before.

  
  I am rejecting this response because:
  

  The company placed a fine without any standard. They refused to respond to questions in initial warning, and refused to provide standard for the fine.

  Also the fine went in the company's system billed to the company's account, despite the company says they have no control.

   

  I fully understand this is a small case, but I cannot stand the ********************* on home owners.

  I heard similar situations from my neighbours.

  Really appreicate all the work and the placce provided by BBB to let the company hear me, instead of ignoring me through phone and emails.
  Sincerely,
  
  Kangkang Li

  Business Response

  Date: 08/30/2024

  Dear Owner, 

  Your yard was in violation, proof was sent, fine was placed per your association's policies. They are placed on your ledger as CMA is the managing agent. Please reach out to your manager to have the Board work with you directly. CMA does not have the ability to waive fines. 

  Best,

  ***********************/Community Management Associates

  Customer Answer

  Date: 08/30/2024

  Please see my previous response about rejecting business' repsonse.

   Kangkang Li

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN APRIL $90 WAS DEBITED FROM MY ACCOUNT AND SENT TO CMA **** THE AFOREMENTIONED COMPANY IS NO LONGER THE MANAGEMENT COMPANY THAT HANDLES HOA DUTIES FOR MY SUBDIVISION. I HAVE TRIED COUNTLESS TIMES TO GET THIS COMPANY TO SEND MY PAYMENT OVER TO THE NEW MANAGMENT COMPANY FOR PARKWAY VILLAGES. I HAVE BEEN GETTING THE RUNAROUND FROM ************************* AND ***************************. I AM TIRED AND NOW I HAVE BEEN GETTING PAST DUE NOTICES FROM THE NEW MANAGEMENT COMPANY BECAUSE THEY NEVER RECEIVED SECOND QUARTER PAYMENT

  Business Response

  Date: 08/09/2024

  Dear ***************************,

  Unfortunately, your community is managed by another agency, Beacon Management Services. At the time of the transition, your account did show a $90.00 credit. I would recommend that you work directly with your current Association Manager or contact, Queen ****** Transition Coordinator so they can assist in review of your account. 

  Best,

  ***********************/Community Management Associates

  Customer Answer

  Date: 08/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Finally CMA transferred my payment over to Beacon

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Cimmunity Property Management Group is the worse to deal with and manager is beyond rude.They have iverbulled ne on my account for a meter they insisted I had to fix.I paid plumber and installed a meter and paid for it myself as I had surgery and could not be exposed to germs.They work with a private water company and the meter is electronic. The tech came and just looked at prigra.**** didn't replace anything.The manager slapped a 400 dollar bill on my account ..I cannot see invoice just added a charge on it and refuse to waive or adjust.Dealing with them is like dealing with a hostile situation

  Business Response

  Date: 06/19/2024

  Dear ***********************,

  Community Management Associates works at the direction of your owner elected ***** of ********** You did not include your address or community unfortunately, so I could not explore a bit more with your manager. 

  Please work with your manager direct in any questions and the manager will be happy to assist!

  Best,

  *********************** / Community Management Associates

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is not with the *** call persons/secretaries but with the person in charge of the board for the property, **************A plumbing emergency was recently experienced. After 4 days of frequent reaching out on my part (by email and phone) the president nor emergency services did not reach out to me, a property owner. Because of this, I was left in unsanitary conditions that caused severe emotional distress and conditions that could potentially cause flooding. I, along with another human and three cats, were exposed to raw ***** matter--including discharge and urine--along with bacteria and bugs. I was unable to shower and defectate in sanitary conditions, which compromised my day-to-day activities and safety. In order to mitigate these unsanitary conditions, I purchased numerous products (such as bleach, disinfectant wipes, paper towels, Draino, etc,.) which amounted to at least $60 dollars of personal expense. The monthly HOA fee is at least >$200 dollars yet I do not feel the charges empower me as a property owner. I am asking for an explaination of why this issue was not escalated, an apology, and a refund of the expenses incurred on my part.

  Business Response

  Date: 06/07/2024

  ******,

  Thank you for reaching out. I believe you were in contact with *************************, your community's association manager, on Monday. ***** spoke to the plumber and confirmed the clog was in a shared line.  ***** authorized the plumber to do the work.  As of Monday evening (6/3) normal plumbing function was returned.
  
  In this conversation with *****, ***** asked for you to send receipt for review by the Board. At the time I chatted with *****....she had not received the receipt yet so she was not able to have the Board review the reimbursement request.

  Please work directly with *****. 

  Your managers contact information:
  
  ***********************
  Portfolio Community Association Manager
  ************ | ******************
  *****************************************

  Thanks,

  *********************** - CMA

  Customer Answer

  Date: 06/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, the business did not send out an emergency plumber during the weekend nor did provide emergency details. This emergency greatly affected my quality of life, and those within the household.

  Reaching out to ***** required more effort on my part, after already contacting CMA through 6+ phone calls. I then had to take action on my own, because CMA did not follow up in a timely manner.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************** and I am a homeowner residing in ******* in the county of ****. I am writing to express my deep concerns regarding the egregious debt collection practices by my *** and *********************** which is managed by Community Management Associates located at ****************************************************************************************************************. This *** has applied a $8,279.35 lien and blocked my access to my online *** account for a claim of renting my property; a claim that I have continued to dispute. The *** has been asked to produce a listing with my physical address of my home and my name supporting this claim, and has not done so. In addition I have been blocked from entering into my community as well as my name removed from the call box, on a property I own free and clear. These violations extend beyond mere inconvenience. They unjustly place liens against hardworking Georgians who have diligently built equity in their homesa fundamental aspect of creating generational wealth. As a single mother with a 6-year-old child, I am deeply concerned about the impact of these unjust fees and liens. They threaten my ability to afford to send my daughter to school due to the unjust financial burden as well as the mental stress and which has forced me to hire an attorney to fight on my behalf to have these fees removed from my account.My situation is not unique. Thousands of unsuspecting homeowners across ******* face similar challenges. This matter has not only caused me severe mental health stress as a well as the financial burden placed on me and my family.

  Business Response

  Date: 05/31/2024

  Ms. H,

  The address provided of ************************************************************** is the location of a *** Store and we manage Associations.

  Community Management Associates (CMA) works at the direction of the Association's ***** of ********** These ***** of ********* are owners that are elected by the owners in the Association. If you live in a community managed by CMA and the Association has engaged in legal action; traditionally an owner or their council will work with the Association's attorney for resolve. Community Management Associates is not the decision maker.

  The complaint raised are specious and CMA requests that the matter be closed with no further action to be taken.

  Best,

  *********************** - Community Management Associates

  Customer Answer

  Date: 06/01/2024

   
  Complaint: 21766702
  
  I am rejecting this response because: The issue of me listing my mailing address on all correspondence for returned mail does not justify this organization applying unjust,  unwarranted fees and penalties against my account. I have been traveling as a role requirement,  for my profession for years,  and have always utilized this *** box to manage my mail until I return from my businesd engagements. I also have been the victim of fraud and request all business to not send mail to my homes. This civil right is a basic right to privacy and I am socializing this issue with Georgia leaders as I believe this HOA applies inequitable treatment to "certain homeowners".

  
  Sincerely,
  
  ******* H

  Business Response

  Date: 06/03/2024

  *******,

  With-out you providing an address or a last name. It is difficult for me to understand where you unit is. 

  A *** address does not provide me the proper information. 

  Regardless, the information provided in my last response will assist you in resolve. 

  Best,

  *********************** / CMA 

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21766702
  
  I am rejecting this response because the business is aware of my concerns and has my last name *** address. Several homeowners have reached out to me regarding this business,  collection practices. I have also reached out to both Georgia Senators to socialize our concerns. The BBB should escalate this matter as other homeowners are expected to file a formal complaint with BBB.
  
  Sincerely,
  
  ******* H

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Community Management Associates" is a *********** management company, managing 1000s of units in ********* and ******. Many people and many times within last 3 years have visited their associated office located at : ***********************************. *********, But never was found to be open/ operating at any time of *************** No person has ever been found at ******* to answer, resolve or handle related issues & problems. They have advertised their office hours on their site, however this office is always locked and closed with no attendant. As a management company this entity is responsible to handle , respond and resolve any issues whenever someone seeks live and direct assistant at their advertised office location. It should be demanded that this company provide and have assisting personnel/officer to attend during office hours in order to be considered as a real & functional Management company. With regards.

  Business Response

  Date: 05/17/2024

  Dear Owner, 

  Many of our employees work from their home office.  However, CMA has a person in the office everyday for mail and other administrative tasks.  If you need to speak with someone in person, you must make an appointment since we keep our office locked at all times.

  Best,

  ***********************, Community Management Associates

• Initial Complaint

  Date:05/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BLUF: this is beyond meeting with the **** Hello, I notified our CMA affiliate of my disability, Post Traumatic Stress Disorder(75%) in writing on 1/28:2024 and several times thereafter. Yet, my disability has not been acknowledged. I have requested a reasonable accommodation multiple times, the last response began with, This is the last time. My response quintessential to this reading, included HIPPA details. I work from home and my office and livelihood stem from above the culdesac, When vendors arrive according to schedule, I move my activities to the lower level, subsequently, they complete the from a move to the rear, I move back up stairs. Its cooperative From 1/28-4/26 it worked well. The reasonable accommodation was not honored on 5/3. The landscaping crew showed up blowing and blowing away my livelihood; while simultaneously trigger my PTSD. I sent an email to CMA and asked the NON-English speaking guy with the blow to vamanos for dose hours. After two more visits of blower teams, arrived unexpectedly. *** asked to be informed of the landscaping schedule since January. It has not been provided. Instead, included in the RETALIATORY COMPLAINT of harassment from the vendor and request not speak to the VENDOR. Well who is speaking to them if CMA IS OFF?*** I asked what was the recourse, on her say off. Again I got, this is the last email. She doesnt investigate reports and allegations. Last year, I engaged in a power washing effort bc there was urine in the cudesac. After I personally investigated the complaint. It was determined to the sprinkler systems that UNIQUE Is under contract to maintain.

  Business Response

  Date: 05/10/2024

  ************************,

  Thank you for reaching out on this matter. CMA has reviewed your grievances with your onsite manager, *************************. 

  Community Management Associates works at the direction of your community's ***** of ********** The ***** of ********* is composed of owners that are in ground standing with the community. 

  I would suggest that your reach out to ****** to request a hearing with your ***** of ********* so that you can chat directly with them.

  Best,

  *********************** / Community Management Associates

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21692209
  
  I am rejecting this response because:

  
  HOAs are required to make reasonable accommodations in their rules and policies as necessary to afford a disabled person the ability to use and enjoy their their dwelling.

  I have advised the board, **************** and now CMA.  I have provided the notices in verbally and in writing.  Thank you for your response. 
  

  I now know that all parties have been advised.

  
  Sincerely,
  
  Da-*********************

  Business Response

  Date: 05/13/2024

  Dear Owner,

  Thank you for your response. Please work with your Association Manager and your Board to address your concerns.

  Best,

  ***********************, CMA

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/27/2023 my balance was paid in full to the amount of $16,077.89. My balance with The Unit Owners of Wedgewood was $10,319.25 on 12/1/2023.$5,196.89 went to collections and $10,881.60 was posted to my account. I also made my regular monthly payment of $342.16 on 12/1/2023.On 12/11/2023 I was charged a late fee although I paid as directed on 12/1/2024.On 12/31/2023 I was charged interest of $137.84.On November 27th a special assessment meeting was held to notify the residents that we were obligated to pay $1,500 on January 1 for a condo unit that burned in 2020. No details of the total amount were shared,nor were the vendors,or what the actual repairs would be. Nevertheless how this became a common interest of the community and not an insurance/estate issue. The owner is currently deceased.My payment was not posted to my account from December until 2/1/2024. I was charged late fees from both my assessment being late, interest, and miscellaneous fees although I paid them back in December. Those charges were removed, because they were inappropriately applied.I've asked several times that the late fee and interest from December be removed, because not only did I pay in full I also paid on time and as directed. **** seems to be disappointed my balance was paid and my house was not foreclosed on. She wouldn't notify me of the lien removal and has sent my account back to collections over fees and bogus charges. If my balance was $10,319.25 on 12/1 with a payment of $10,881.60 leaving $562.35 remaining which would've been applied to January ($359.26) and leaving $203.09 remaining. Apply that to the outstanding $1,500 then the balance would be $1,296.91.I paid via check on 2/27/2024 for $359.26 again charged a late fee. 3/16 I received a letter from collections stating my balance was now $2k.I relayed that I paid and was told the check was not received.I then paid via echeck.Next day check appears and it's posted. Now I'm charged a return check fee. I paid online

  Business Response

  Date: 03/27/2024

  Dear Owner, 

  Your account is currently with the Association's attorney, *******************************. 

  *********************************************

  **********************

  ******************************* will be able to walk you through your questions and assist you on the balance owed so your account can be released. 

  Best,

  *********************** / CMA

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21472974
  
  I am rejecting this response because: ************ prolongs communication in order to ignore possible resolutions in order to accumulate charges and send the account to collections for fraudulent charges.My account was recommended to collections after I disputed my balance.Collections responded that it would be in collections if not paid in 30 days which is April 15 th.Before then a response would be appreciated.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/29/2024

  *******************,

  The BBB platform will not be able to solve the current situation & direction has been provided for resolve. 

  ***********************************, LLC
  ********************************************************************************; 30030-2534
  ************ (Office)

  From: *************************
  Sent: Thursday, March 28, 2024 10:44 AM
  To: ******************* <************************>;**** ************************* <******************************************>; ******************************************
  Subject: RE: FW: Cook-
  
  Good Morning ************,
  
  **** did provide a response to you based on the audit of your current CMA ledger. Since your account is currently with the attorney, all correspondence about your Association account moving forward must go through them.
  
  Please reach out to the attorney with any questions or concerns you have regarding your Association account.
  
  Thank you.
  
  *************************
  Division Manager
  ************ | ******************
  CMA ****** Services ************ 

  Best,

  *********************** / CMA

• Initial Complaint

  Date:02/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the summer of 2023, the black fence belonging to the subdivision managed by Community Management Associates (CMA), facing *******************, has been damaged, with large debris everywhere.The business is committed to keep in good repair the common property. This shall include without limitation, maintenance repair, and replacement of all landscaping and improvements on the common property. (As stated in the covenant Article I section 1)The business has not tried to resolve the problem/my concern. On January 11, 2024 and February 13, 2024 I have reached out to the subdivision managers (************ and ****************) who will not address my concern because they don't like my email address as stated in their reply.

  Business Response

  Date: 02/19/2024

  K ******,

  I do not see your name in any of the associations we manage. An address is not listed.

  Can you provide the community name and location?

  Best,

  ***********************

  CMA

  Customer Answer

  Date: 02/20/2024

  The name of the community is Oakfield. Located off of Old Loganville Road. 

  Business Response

  Date: 02/26/2024

  Dear concerned citizen,

  This particular fence section is an insurance claim that involves multiple vendors. Work has started and slated to be finished soon. 

  Best,

  *********************** / CMA

  Customer Answer

  Date: 02/26/2024

  Although the fence has been repaired, there is still debris all over the grass. Large piles of broken fence, and white foam-like material from the fixture. 

  When will this be cleaned up? Can this immediately be attended to as this distracts the aestectics of the community. Thank you

  Business Response

  Date: 03/05/2024

  Good morning,

  I have reviewed with management and another vendor will be out soon to clean up the remaining debris. You should see action in the next 8-10 business days. 

  Best,

  *********************** - CMA

  Customer Answer

  Date: 03/06/2024

  Thank you for the reply.  Looking forward to all the deris being cleaned up this month, and the subdivision being a beautiful place to call home again.  

  Business Response

  Date: 03/08/2024

  ********************,

  As noted in earlier correspondence, this is an active insurance claim and unfortunately, claims take time. But as mentioned earlier this week, a vendor is now scheduled to clean up the remaining debris.

  Best,

  ***********************

  Customer Answer

  Date: 03/10/2024

  As noted in my earlier correspondence, thank you. 

• Initial Complaint

  Date:02/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See "Explanation" below under "Desired Resolution" and "Other." I demand an apology from ***************************, sent to the Board of the Arbors at Lenox Park and me, and an action plan to prevent ******* when CMA is the delinquent party in failure to notify homeowners of payments due.

  Business Response

  Date: 02/06/2024

  Dear ********,

  A letter stating what the assessment for water was for. was mailed. I have attached on this reply. I understand a request for a refund of an overpayment was requested. ****** cannot process a refund until your payments post, showing she has a credit on her account.

  Please contact ****** with any questions and she will be happy to assist. 
  
  ***************************
  Community Association Manager
  ************ direct
  ******************************************
  

  Best,

  ***********************/CMA

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21244520
  
  I am rejecting this response because:

  *************************** apologized today, February 6, **** that she sent a late notice when none was due. She said a letter went out on January 20. The letter of delinquency I have is dated January 30. The account posting was January 16. On February 5 she sent and email attesting to her justification in sending me to collections--for a bill that is not even due until March 31, ****. This was an egregious business mistake, compounded by an email yesterday refusing to issue a refund. 

  CMA does not know what it is doing. The end does not justify the means.

  I demand an apology to go to the Board of the Arbors at Lenox Park admitting both errors (the incorrect late payment letter and the refusal to issue a refund). CMA also is to agree to work with the Board of the Arbors at Lenox Park to rectify the flawed process.

  Sincerely,
  
  *******************************

  Business Response

  Date: 02/06/2024

  Dear ********,

  I have sent your concerns & requests to *************************** and her supervisor, **********************************

  Here is *******'s contact information if you would like to discuss your grievances:

  *********************************
  Division Manager
  ********************************************
  ************ |******************
  CMA ****** Services ************ 

  Best,

  *********************** / CMA