Complaints

This profile includes complaints for FirstKey Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FirstKey Homes

  600 Galleria Pkwy SE Ste 300 Atlanta, GA 30339-5994

  
• 

  FirstKey Homes, LLC

  6982 Hillsdale Ct Indianapolis, IN 46250-2040

• 

  FirstKey Homes

  300 W 80th St Kansas City, MO 64114-2315

• 

  FirstKey Homes

  1529 S Old Highway 94 STE 108 Saint Charles, MO 63303-3707

• 

  FirstKey Homes LLC

  899 Presidential Dr. Suite 120 Richardson, TX 75081

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/3/25 renters at 9593 own a Pit bull that dug under and broke through our fence. We asked renters to block it they did not. We tried to call FirstKey and they do not have a line unless you have an application or are current renters. I used the emergency maintenance number to call and they hung up. We put up fencing to block the hole but feel the property owners should fix the rotting fence and reinforce it to stop the Pit bull from entering our yard. We have a small dog and fear for it and ourselves. We use our back yard a lot and would like to do so without fear for guest, family, ourselves and our dog

  

  Business Response

  Date: 04/21/2025

  Hi ******,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with a pit bull present at *******************. I am sorry but after looking in our system, I do not see that FirstKey Homes owns this home. If the address is different, please email me at *************************************** and let me know the correct address and I will be happy to assist you further.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  regarding my denied application for a rental property I applied for with ****** ***** and ****** ***** through FirstKey Homes. My name is ***** Nomahl, and I applied to rent:******************************************* However, the screening process performed by ****************** on March 27, 2025, incorrectly associated my application with a property in *********, ** (Property ID: ******. This error caused my application to be reviewed using the wrong location and criteria,ultimately leading to its unjust denial.I request that FirstKey Homes:1. Acknowledge the mismatch in the property listed during screening.2. Reconsider my application using the correct property address: **********************************************. Allow me the opportunity to submit updated or corrected screening documentation if needed.4. Return my application fee if the above 3 steps cannot be completed.Enclosed are the denial letter, the application fee receipt, and the screening report for your review.

  

  Business Response

  Date: 04/21/2025

  Hi *****,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your application. I am sorry for any confusion. I took a look and the application was for the correct address (*******************************************) but the letter you received from ****************** was not this address. The address itself does not have any play on the approval/denial, so your process result would be the same either way, unless you were approved for a lower rent amount than the home you were applying for.

  If you would like to speak with a leasing agent, I would be happy to connect you and you can email me at **************************************** I am unsure if your application result can be different unless you have a roommate that can be added to the application.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Nomahl

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024, I noticed water leaking from our ceiling down through the wall, into our NEWBORNs nursery. No one inspected our HVAC unit, said to drain the water and they wouldnt repair our wall because its cosmetic. Three months later, the ceiling and part of our wall collapsed while I was putting our baby to sleep. Black mold was EVERYWHERE which caused breathing issues for the baby because we were unknowingly living in this mold for months. I was told I would need to scrub the walls or they were just going to cover it up when repairs were done. Emergencies means 24 hours just to schedule a visit? Ridiculous. We were out of our home for a month. There was so much lack of communication. In February when temperatures were dropping into single digits, our heat went out- not to mention the wood floors are so rotted around door frames that we cant keep the cold air out and our living room floods every time it rains- They assessed and said that something was installed wrong when they fixed the ceiling, and had apparently been running nonstop, even when it was off. Weve had $600-$700 electric bills for months since this fix apparently occurred. It took them three weeks to get here to fix it. Kept saying something different- they would send mobile units, waiting on parts, etc; and yet we never heard from anyone unless we called multiple times and demanded a supervisor. Now-our house is 85+ and A/C is out- cant open windows for air flow cause all screens were missing or so damaged they should be missing when we moved in. Week and a half to get someone to assess - after taking a week to even call to schedule a tech to come look- just to be told that when everything was fixed with the ceiling incident, none of the pipes were put back together correctly- if they were even put back at all- and we had water leaking and mold forming AGAIN. This is ridiculous and you cant ever speak to anyone local, you just get sent to a call center which is less than helpful.

  

  Business Response

  Date: 04/21/2025

  Hi *******,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with maintenance repairs in your home. I am so sorry to hear you had a leak in the home and any HVAC concerns. I do not see any work orders since the leak in the summer for growth concerns and if this is still a concern at this time, please create a work order and we will absolutely address. A large concession was provided for this issue back in July for your troubles. I do see your recent AC concerns as there was a work order created in February and repaired shortly after but there was a follow up work order created in March that was repaired on 4/9. If you have any ongoing concerns, please do not hesitate to email your local team at ************************************** and/or myself at *****************************************************************.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23151615
  
  I am rejecting this response because:

  I understand we got compensation last year since we were out of the house for so long. My point in this situation is the carelessness that was put into repairs and the issues weve had following the repair. When two different maintenance **** tell me that the repairs were just slapped together and nothing fit, if the repairs were even fully completed at all there is an issue, and when they came to fix this latest issue, the maintenance team advised me that there was already another leak due to repairs not being done correctly (pipes not put back together, and the ones that were didnt fit and no adhesive applied to keep them together), and more mold starting to form. My point is why was it not fixed correctly initially? If this was taken care of correctly when the first major leak occurred, we wouldnt have had the additional issues following. And if the maintenance team wouldve actually done something when the leak was first discovered months before the ceiling collapsed, then that incident could have been prevented as well. My wall was damaged and I was told its cosmetic so nothing could be done. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/23/2025

  Hi *******,

  I understand and fully get your frustration. If you would like for me to have someone from the Local team call you to make sure all of your concerns are heard and addressed, please email me at *************************************** and let me know your best contact number. I will be more than happy to have your Service Manager and/or Property Manager contact you directly.

  Thank you,

  *****
  FirstKey Homes

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent from this company for the last 2 years. Our electric went out on 3/29/25. We contacted the electric company who came out and indicated the problem was indoor. We contacted First Key on 3/30 with an emergency request. They did not contact us back but sent an email with a provider that was to contact us within 24 hours (so much for emergency in a 97 degree home). I called that company directly who came out the following morning. They provided First Key a quote. First key didn't follow-up with repair. I contacted them many times throughout the day. Eventually, they sent ANOTHER company out who found that wires in our electric box were not properly installed causing our Air Conditioner to trip (has been a problem for the past month in this house). They re-wired it properly but the ** was 'dead' and they said a HV** person needed to come out. I contacted First Key AGAIN with another emergency response. Their on call technician called me last night who said they would be out first thing this morning. No call today, no person here today. However, an email was sent to me stating, "We have received your maintenance request(s) and will be reaching out shortly for scheduling. Please note that response times may vary depending on the nature of the request." We need our ** repair ASAP. My electric bill has been almost $500 because of their improperly wired home creating surges.

  

  Business Response

  Date: 04/21/2025

  Hi *****,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your HVAC concerns and repair. I am so sorry to hear you had any concerns and I do see that the work was completed to replace the unit on 4/7/25. If you have any further concerns, you can email your local team at ************************************** and your local team will be happy to assist you further; you can also email me at *************************************** and I will be happy to assist you as well.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this final resolution (although was not prompt and required us to pursue many avenues for resolution) is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with yet another issue involving your company. We have been responsible tenants, paying all our rent and utilities on time, yet we are now being charged $260 simply because we vacated the property two weeks before our lease officially ended on April 2nd.We were informed that a pre-inspection walk-through was required to avoid a $150 charge. I scheduled this in advance so we could address any concerns before moving out. However, when the inspector arrived, he barely looked at the propertyhe did not walk through the home or conduct a thorough inspection. Instead, it was a brief conversation with general advice to clean and pay attention to small details. If this was the case, why was the pre-inspection even necessary?We followed protocol, left our keys in the designated box, and informed you of our departure on March 15th. We did not request an early final walkthrough (only the pre walk through requested early)and could have waited until April 2nd. Since we upheld our financial responsibilities and fulfilled all payments, I demand an explanation for this $260 charge and request an immediate ********* make matters worse, I have attempted to contact your office multiple times via phone and email, yet no one has answered or addressed this issue. It is unacceptable to ignore a paying tenant when a clear error has been made. I expect a response and resolution immediately.

  

  Business Response

  Date: 04/17/2025

  Hi ******,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with the insufficient notice fee of $260 that was charged to your account upon move-out. I have been in contact with the local team and see that this has been resolved. A check was sent out today to your forwarding address provided and will be delivered to you shortly via UPS.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been reaching out since last year saying that there are some mechanical issues going on with the home. For one the garage door keeps cutting in and out but it is electrical because it is flickering from the wall. Also my bill has almost tripled and for no reason. I have made the extra effort to keep things off, and I honestly am only home at the night time. Therefore no much power is used. I live alone. I am a Realtor so I am always gone from home. I also can show where I enter and exit daily. No one is here to consume a bill this high. Even in the colder months my thermostat stays at 71, I do not like to be overheated. They keep cancelling my request. I asked to move out early but then I called in to cancel it. The never processed my request to stay the remainder of my lease. I don't mind paying my bills but let me live in peace! I am a single woman and for me to tell management that I am in fear, and they blatantly IGNORE me by making NO REAL EFFORT to resolve is a joke. I thought the CEO dealt with domestic issues and would understand the importance of women being to get home safely. I shouldnt have to go to this extreme. This take so much time out of my day. Then now I am stuck with a $850 Bill for a SINGLE WOMAN who has been COMPLAINING that something is WRONG! Look at the history of my bill. Last year my child was living with me. She moved out on 1/1/25. I have also been tied down into work. So that's how I know NO ONE IS HOME. I dont want to be cgarged any extra money by FIrst Key. I will finish my lease until June 17, 2025 so I can avoid paying the money. HOWEVER me coming home late and cant get in or out my garage because of my is stuck in or out is not safe. When I leave I am meeting clients si time is very important. I have sent screen shots and I can forward the emails including both the manager and area manager. Two leaders copied on my email & no one can handle this? I wrote in all caps and they still ignored me.

  

  Business Response

  Date: 04/17/2025

  Hi *******,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your electrical billing. I am sorry that this happened and do see that you spoke with the local team and a concession for the excessive billing was applied to your account on 4/16. Please know, you can email your local team any time at ************************************** or you have emailed me before and I have assisted you in the past, but have not received an email from you about any concerns in the last year. You can email me at *************************************** (new email) at any time.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes
  

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A tree from their property fell onto my fence in 2 spots, and also crushed a 3d archery target during the wind storm we had back in feb. They are refusing to repair the fence, remove the tree, and replace my target.

  

  Business Response

  Date: 04/17/2025

  Hi ****,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with the fence repair and damage caused by a downed tree during a recent storm in the area. I am so sorry to hear that this happened and that there have been any delays previously in the repairs. I do see that this was completed on 4/9/25. If you have any further concerns, please do not hesitate to email me at *****************************************************************.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to get a working dryer in this house since August of 2024 after we finally figured out it was not our dryer but rather the lack of ventilation from the house to allow a dryer to circulate air. It has now been 8 MONTHS and they refuse to honor the lease agreement and fix this issue. We pay a ridiculous amount to live here and visit the laundry-mat weekly.I submit requests, I follow up with emails but only get the run around and no solutions. I did everything on my end, including letting them know that I felt forced to write a bad review and warn others if they cant just take care of what the landlords responsibilities are. I am able to provide documentation of us trying to get them to fix this issue since AUGUST 2024.

  

  Business Response

  Date: 04/17/2025

  Hi Hope,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with the dryer ventilation. I am sorry to hear that this was an ongoing concern for you. I do see that this was completed on 4/1/25 and do not see a work order created since. If this is still a concern for you, please email your service team at ************************************** or you can email me at *************************************** and I will be happy to assist you.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took possession of the keys on 02/18/2025. Upon move in on 02/20/25 we began to notice issues with the home, after having trouble getting ahold of anyone from maintenance we were told that for the first 30 days they would just collect our tickets and not respond, however some of the issues were going to make the home unsafe. Upon move in we noted the home had been vacant and uncleaned for some time. It was winter time so we had the **** (heater) running and both my wife, I and are children are sensitive to mold and allergies and have asthma so we can immediately tell when an **** system has not been cleaned, or maintained correctly. Upon our first vacuum of the home we sucked up a tremendous amount of dirt and what appears to be pet hair, we dont own a pet, obviously these carpets were not vacuumed or carpet cleaned or shampoo prior to move in. we also noticed that there was what appeared to be per hair flying through out the home and sticking to the walls, so we believe it is coming from the ****. Maintenance came out and would not open the two filter locations stating they were to high in the ceiling, also when they went in the attic they stated the condenser/coils didn't have a filter in place. On 03/18/2025 We had some family over and the home got warm so we turned on the ** and within 5 minutes the whole home smelled like what could only be described as a wet dog, or rotting animal, vomit type smell. We turned the ** off and had to open windows to the heat to air out the home. Again with warm temps ran the ** to again have the horrible smell go through the whole home making it hard to breathe. We have reached out to maintenance and received no response as of yet. Another ongoing issue has been slow draining sinks, tubs and showers, and plumbing noises. Yesterday on 03/25/2025 we used the toilet and flushed and the toilet water backed up into the shower, urine f**** and all. Today 3/26 while showering in the master the kitchen sink filled with water.

  

  Business Response

  Date: 04/17/2025

  Hi ****,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with the maintenance concerns you have experienced upon moving into the home. I do see that most of your concerns upon move-in have been addressed and there are a couple more concerns that have become an issue recently that we are in the process of completing. If you have any further concerns, please do not hesitate to email your local team at ************************************** or ****************************************************************. 
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

  Customer Answer

  Date: 04/19/2025

   
  Complaint: 23119719
  
  I am rejecting this response because:

  We have not been compensated for the over 3 weeks of loss of use of plumbing in the home without having sewage back up into the showers and tubs, not to mention the multiple service calls with no call no shows by your staff, which incurred loss of work time for myself. I have also requested multiple times by email, phone and voicemail for a member of the senior corporate management team to contact me and that has yet to happen.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 04/21/2025

  Hello ****,

  I understand and any of those decisions would be made by your local team. Please email your local team at ************************************** or you can email me at *************************************** and I will be happy to assist you in connecting with the team.

  Thank you,

  *****
  FirstKey Homes

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23119719
  
  I am rejecting this response because:

  Your local office has proved they are not interested in providing any help or accepting any responsibility for the inconvenience and loss of use we have experienced since move in. I would request your company responses be through the BBB so we can have an honest and unbiased account of how your company really operates and treats it's customers. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 04/23/2025

  Hello ****,

  If you have already received a response from the local team denying compensation, I will be happy to see if there is anything I can do to assist you further. I understand you want to keep communication within BBB but I can assist you a lot better within our help ticketing system and that will be possible if you email me directly at **************************************** I am here to help and want to and the best way I can is through that email address.

  Thank you,

  *****
  FirstKey Homes

• Initial Complaint

  Date:03/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a house and was told the application fee was tranferable if we were denied. When we were denied I was told there were not tranfering the application fee and would be essentially blacklisted from applying.

  

  Business Response

  Date: 04/17/2025

  Hi ******,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your application which was denied and the information you stated you were provided with should your application be denied. I am sorry to hear about your application results but do not understand why you would be told that if your application was denied, it can be transferred to another home. An application is denied due to the background check and does not have anything to do with a home. So if an application is denied for one home, it would not be transferrable to another home. You can apply again after a certain period of time goes back allowing you an opportunity to correct what might have caused a denial but our team is trained to not say what you are claiming you were told. If you would like for me to listen to any calls to hear what was said, please email me at *************************************** and let me know the date of the call and the number the call may have been from? I would be happy to look into this further.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23118781
  
  I am rejecting this response because: you used wrong credit scores for two people that applied.
  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 04/21/2025

  Hello, ******.

  We use the information provided and submitted with an application. If you would like for me to connect you with the leasing agent, please email me at *****************************************************************.

  Thank you,

  *****
  FirstKey Homes