We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Public Aquariums

Georgia Aquarium

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Aquariums.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The cost of a ticket for the sleep under the sea program is advertised as $115 per person. I went to purchase tickets for the next available date (1/17/25) and the price increased to $125 per person. I called to purchase tickets at the advertised price and was told that was not possible. The reasoning was tickets would increase for 2025 - however there were no tickets available for 2024, yet the lower rate was still what was being advertised. I've purchased the tickets at the increased amount, but would like partial refund. The site should also be updated to the correct price as to not mislead other consumers. Attached are screen shots showing the advertised amount, availability for the rest of 2024 and the new 2025 rate when a ******* date is selected.

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well we went to the aquarium for a birthday. Me my son my friend her son and grand daughter. Thinking going to have a great day. I get to security and I have a stroller they have a stroller and so does the other 15 ppl in front of me thats cool. So everyone was offered a photo when they first go in ohhh no not me . I was just told to move along umm weird ok. Get to security and go through metal detectors nothing beeped we were good my friend and everyone else made it through not me they wanna search me had to take my son out the careseat it was just awful and embarrassing why cause Im black everyone else that went through before and after me were white my friends were white. And NOTHING just went through and was told to have a great time. Finally went through at about 5 mins go up to buy tickets what do you know Im getting skipped to even purchase tickets. At this point I was over it I kept my cool finally got my tickets and went to the gate to go through of course mine didnt work I was asked to see my receipt mind you I just left the window and theyclearly seen that. I then asked them is this how they treat every blk person that comes through here like Im livid at this point. I wanted to just leave but it was my sons first time there. We go I let him out the stroller he goes looks at the fish were playing in have security lady keep watching us Im confused at this point she then asked me where his mother was. I blew up I asked to speak to somebody in charge I was refused that option I have tried calling Id either get hung up on or sent to voicemail with no return call my son is white I am mixed. I will NEVERwaste my money here again and will be talking to a lawyer if the issue cant get resolved I was embarrassed and i left in tears everytime I think about it it brings tears to my eyes cause this is the world we live in

  • Initial Complaint

    Date:09/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets for the Georgia aquarium for Friday September 27, 2024. The museum was closed on that day and sent an email stating they would be closed due to the weather. The email started they would honor my ticket and I would be able to use my ticket for any another day. I had a chance to go Sunday September 29, 2024 and I was charged a fee. The guest services staff member stated I have to be charged because my ticket was for Friday and the price increases for Sunday. I explained that their company shut down on Friday and I was told my ticket would be honored without any stipulations. Yet I was charged the difference anyway.

  • Initial Complaint

    Date:07/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a fall in 2021 and I need someone to reach out to me to compresate me for slip on the water in the dolphin room.

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Georgia Aquarium called me in June and informed me the shark cage dive is cancelled , I said ok, they said we will refund your money to your card! There has been no refund. It is almost $700! I have been patiently waiting and communicating and I have received nothing on my card and no help at all! Please help me!

  • Initial Complaint

    Date:04/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the resident pass for family, knowing there would blackout dates. These were listed on the information sent out. I was okay with this. What I learned in April as I tried to sign ** up for non-blackout dates at the same time as my parents were signing up, is that resident pass-holders are given blackout times. You are unable to attend in the mornings or even lunchtime (please see photos) which is when kids do the best. Had I been informed I could have made a better decision for my family. I own memberships to most everything in the metro, but I would not have chose this one because it is not geared toward families. It is geared toward money, including stacking money off general admission during the day. Therefore, pushing resident pass holders to late afternoon or evening. I emailed and called and have not received a response.

  • Initial Complaint

    Date:04/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an entrance ticket for $53 yet I could not enter because there was no parking. I immediately called **************** regarding a refund. The representative stated that I had to email a copy of the receipt to ********************************** and I would have a response in 24 to 48 hours. It has been 100 hours and have received zero communication from this establishment.

  • Initial Complaint

    Date:04/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I paid for my parking ticket after visiting the aquarium it said my card didnt work and to retry and so I re inserted my card . After doing so it worked and when I left I checked my bank account and I had been charged two separate times. I want my $12 back. I paid $24 for parking when I shouldve only paid $12.

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I took my two kids, my husband, and my parents visited the Aquarium on Sunday, March 26th. I feel offended and discriminated by a Georgia Aquarium employee, who called himself the Security Manager, Legend. As the signs directed us to the front entrance, there were two lines of crowd getting into the aquarium (before the photo shot). We followed the signs and walked into the General Guest entrance line versus the Member line. There were two adult couples in front of us who were in the same race as Legend. We saw Legend let those two couples in without any hesitation. But as soon as we approached to him, he told us that we had to walk back to get into the Member line. My husband and I told him that we were not members. And we simply followed the sign as the couples in front of us who just got in. He told us the line we were in are now closed. I asked him please let us in because we had to walk back into the rain with two toddlers and two seniors. He not only refused me, but also questioned me to show him where was the sign directed us there. I then showed him the sign. Instead of apologizing to me, he was raising his voice and being disrespectful. We do not feel discriminated ever. But this time, I feel I was not treated equally compared to the couples in front of us. We paid parking, tickets, food and entertainment for this visit. It is not cheap for group of six. I would expect better customer service and experience. For that reason, I would request a refund for partial of our tickets. What happened that day at the entrance ruined my families' vacation. Thank you.******

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family attended the Georgia Aquarium on December 27th. I purchased an advance parking ticket for *****. Upon departure there is a parking kiosk to validate your advance ticket or pay your parking if not purchased in advance. Our ticket would not validate and told us to insert a credit card to pay. My husband, not knowing, put in our debit card. Still not validating it said to insert card again. My son in law said to not do that anymore and we told the lady at the exit gate what happened. She said we wouldnt be charged but the next day we had 2 parking charges of ***** each resulting in paying ***** for parking. I called on January 4 and was instructed to write a detailed explanation email to the refunds department. I never got any reply so I sent the email an additional 2 times. I finally called the customer service number again and a representative named ******** said she would contact the refund department for me internally and would call me the next day and let me know when to expect my refund. It has now been a week since I contacted **************** and I have yet to receive a call. ***** is a ridiculous amount of money to pay for parking and I deserve to have ***** refunded to me because their kiosk machine was not working properly. I need your help in getting my refund. It was an expensive day for a retired couple anyway and an additional ***** for parking is a huge hit to our monthly income. Thank you for your help in resolving this matter.*************************

Georgia Aquarium is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.