ComplaintsforFogelman

• Initial Complaint

  03/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint regarding a recent incident that occurred on Friday, March 8th, concerning a lease violation notification I received. According to the notification, I was cited for a $50 violation due to trash being outside of my trash can. However, I believe this citation to be unjust and based on a misunderstanding.On the mentioned date, my trash was indeed inside the designated trash can. However, due to the volume of trash generated, some of the bags protruded slightly above the top of the can. This was not a deliberate act of negligence but rather a result of practical limitations.Seeking clarification and resolution, I promptly visited the leasing office to discuss the matter with the management. Unfortunately, my experience with the agent who attended to me, ************, was highly unsatisfactory. Ms. ****** exhibited a lack of professionalism, as she appeared disinterested and dismissive of my concerns. Her customer service demeanor was far from acceptable, characterized by rudeness and an overall disrespectful attitude.Ms. ******'s conduct during our interaction was particularly disappointing. Not only did she fail to listen attentively to my explanation, but she also displayed overt signs of impatience and disdain, including rolling her eyes at me. Such behavior is unacceptable and reflects poorly on the standards of professionalism expected from your leasing office staff.As a valued resident, I expect to be treated with respect and courtesy when addressing any concerns or issues related to my tenancy. Therefore, I urge you to investigate this matter thoroughly and take appropriate action to rectify the unjust citation and address the unprofessional behavior displayed by Ms. ******* Additionally, I request that any associated fines or penalties be waived, given the circumstances.I trust that you will take the necessary steps to address these concerns promptly and ensure that such incidents do not recur in the future.

  Business response

  03/20/2024

  This complaint has been reviewed by upper management.  The comments as they relate to the onsite manager are being addressed.  As for the trash fine, it was accurate to charge.  The complainant was not charged for trash outside the can.  The charge was for setting out trash during the wrong time frame.  Trash can only be set outside between the hours of 6pm and 8pm.  The complainant had been warned previously about this violation.  The fine will not be removed.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have sent in numerous service requests to fix my ice maker on my refrigerator. First request was filed in April of 2023. The apartment complex has failed to complete this task and is not offering any type of solvency for a fridge not fully functioning. I have also filed numerous noise complaints against neighbors. These neighbors have been riding electric scooters and bikes outside of my door. Management has done nothing to mandate the noise. No email was sent to all tenants advising them this behavior is not tolerated. There are unsightly carpet damage outside of my door because it. Constant pipe rattling from poor construction. I would like to get these matters addressed promptly since its taken close to a year now. As a ***** tenant I am *********** peace within my *************** to be fixed in a timely manner. Numerous complaints have been filed against the ******************* apartment complex in **********, *****. The leasing office and corporate staff have failed to follow up and meet these stated issues and concerned. Which leads me to seek solvency from the BBB

  Business response

  01/25/2024

  It is our understanding that ****************** has proactively been working to address the concerns of the resident.  So much so, that the resident did renew her lease last month.  They are monitoring the situation with the icemaker, as the refrigerator is working properly.  There are no plans to replace the appliance at this time.   

  Customer response

  01/25/2024

   
  Complaint: 21160146
  
  I am rejecting this response because: property management team have already said they are refusing to fix ice maker and supply me with a new fridge. Nothing has been done or monitored. Renewal of my lease was do to the promise of office staff to remedy these situations. A lease renewal discount was also offered do to staff negligence and a plea to get me to renewal. 
  
  Sincerely,
  
  *********************

  Business response

  01/26/2024

  It is unfortunate that the resident is not accepting our response, but a replacement is not warranted.  During the last inspection of the icemaker, it had to manually be reset due to buildup of ice restricting the waterline flow.  This can be caused by lights flickering, water pressure loss or losing power.  The icemaker as well as the refrigerator are working.

  Customer response

  01/26/2024

   
  Complaint: 21160146
  
  I am rejecting this response because this management company will have all false claims rejected until they tell the truth. This property management office is telling me a resident to manually reset an automatic refrigerator. Im rejecting this response because the ice maker doesnt work. I need a permanent solvency. If the complex cant do anything  allow me to break my lease with no penalty. Im *********** have all appliances in the same working order in which I leased the unit. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We initiated notice to vacate early with our property manager on August 31st of this year. The manager confirmed receipt of the conversation via email and made us aware that she needed to confirm what the rough charges would be but never followed up. It was stated in email that she would place a move-out notice on our account after approval but never did and now we are past our 60 days notice. We called several time and were promised an answer. We sent a follow-up email in addition and did not receive word back. Now it is October 26th and they are saying we are past our 60 day notice and are planning to charge us additional rent past our lease end date. When asking the manager, she stated that she did follow up and emailed us back when we received neither. We tried following up several times and got no response in return. Instead of moving out early (in light of no help from management) we decided well have to wait out our full term. So now that were trying to follow up, they are blaming us and saying the system automatically calculates charges and the charges cannot be changed. We are doing the right thing and staying until the end of our term but they are trying to charge us extra rent for a mistake/failure to communicate on their behalf. We just want to get this resolved. We have called the corporate number and havent gotten anyone on the phone. We need to speak to someone higher in management at corporate and escalate.

  Business response

  10/31/2023

  ****************** is currently working with the Regional Vice President and the resident to resolve this concern.

   

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a tenant at *********************** (Renamed from Legacy at ******) from 04/30/2021 to 04/29/2023. I chose not to renew my lease this year, and my roommate and I moved out at the end of lease. This is where the problems started. I was asked by the leasing office to either drop the keys off early when the office was open during the weekdays, or I could place them underneath the doormat at the leasing office on the weekend and send them an email informing them when I had.I emailed pictures of where I left the keys along with a letter stating my forwarding address and contact information for any end of lease needs. I did not hear back from the leasing office in regards to the walk through, end of lease paperwork, or security deposit return. As of August 29th, 2023 I still have not received ANY of this. I contacted the office after the 3 weeks referenced in the lease by which everything should have been returned. On 05/24 I was told I had not left a forwarding address. I provided a forwarding address.On 06/07 I reached out in regards to the status of this, and I was it would be a 30 day processing period. On 06/29 I reached out via email and by phone 06/30 directly to Fogelman Properties. I received a call later that day being told my account had fallen "between the cracks", the person handling the accounting had gone on vacation, and they would send a deposit refund out the next day. That it could take 3-4 weeks to be received. On 07/19 I reached out again and was told on 07/20 a check was mailed out 07/06 and it would take 4-6 weeks to reach me. That there was no tracking for this either. I have still not received a response from when I reached out 08/22 advising nothing has been received. So as of today 08/29/2023 I have not received anything back from Fogelman or *********************** in regards to my former lease. I have been trying to reach a solution without involving a court of law, but I also am running out of options in regards to this matter.

  Business response

  08/31/2023

  We apologize for the inconvenience in the return of the deposit.  Check #**** for $503.51 was sent today via FEDEX.  Please see the ***** tracking number below.
  
  614530996732

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When Fogelman Properties took over the complex I live in las summer, they took over managing our water bills versus residents receiving and paying for them directly with the water company. Some months my bill is well beyond what I know I use, and I physically heard one of the staff in the office tell a resident that they average the water bills in the community, it's not based on your apartment's actual usage. I have requested 4 times to receive an itemized water bill back to last July and I've only received one response nearly 3 months ago that they're working on it. (1) No one's water bill should be averaged with other homes. (2) The lack of professionalism from the office staff is widely noticed and unappreciated by many residents. If they want courtesy and respect from residents, they need to give it by simply responding and providing necessary billing information as requested. I called corporate and left a detailed message a week ago with zero response. I need a full printout, itemized, of my water usage from last July to verify the bills I've been paying to Cadence Sugar Hill (Fogelman) for my apartment are accurate.

  Business response

  06/08/2023

  The information requested by the complainant was sent via email on June 1, 2023.  Water bills dating back to July of 2022 to current date were provided along with the monthly water bill totals of the community.  If the complainant did not receive this information, please contact the onsite manager.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 25th, my apartment flooded due to a faulty sprinkler system on the 3rd floor which froze and flooded my entire apartment on the 1st floor. I suffered thousands of dollars in damages. The complex sent a hazard crew in with blowers and dehumidifiers. The electrical lighting was damaged, there was residue on the floors, counters, walls, etc. The apartment was and still is nasty and unhealthy. No one ever came to clean the apartment. Then, last Friday night I came home at 7 pm to find a worker standing on my guest bathroom vanity poking holes in the ceiling because my apartment was flooded again. He communicated they tried to turn the sprinkler system on, and it flooded again. So, he was there with a dryvac to get the water up. I have been living in this apartment with the equipment blowing non stop, and the apartment is nasty and dusty, and moisture in the walls, floor, and ceilings. I was notified 2 days ago that I am to move out because my apartment needs to be demolitioned. I have NO problem moving, but I have already lost thousands of dollars due to the faulty sprinklers flooding my apartment, and now you are telling me I have to move at my expense in 2 days. I do not have the money to move. Therefore, I am requesting that I be sent a check immediately for my deposit and January's rent in the amount of *******. I can't be evicted from my apartment in 1 day without prior notice. If the apartment is this bad, then why did you take my rent money and allow me to live there. Now, you want the apartment restored, but you have to give a tenant adequate notice. I can't move unless I receive my funds. Therefore, I am requesting my funds immediately so I can move ASAP. In addition, I have already suffered thousands of dollars in losses, mental anguish, sinus infections from the nasty apartment that was never cleaned, etc. Let me know when I can expect my full refund. Thank you,***********************************

  Business response

  01/13/2023

  Upper management is aware of this matter.  It will be addressed with the resident.

  Customer response

  01/19/2023

   
  Complaint: 18728065
  
  I am rejecting this response because first of all, the apartment complex force evicted me in 2 days so they could demolition my unit. Second, the apartment will not reimburse my ****** in moving fees when they forced me to move. I have already sent receipts. Third, the apartment had a ******** in special where the they took 500 of the first months rent, and now they are trying to take that back from my refund. So, they owe me *******. Please let me know who in upper management I can contact.
  
  Sincerely,
  
  ******************************************

  Business response

  01/19/2023

  The complainant has vacated the property.  The complainant was given the options to transfer within the community, transfer to a sister property or terminate her lease without penalty.  She chose the latter.  Her security deposit and January rent are being refunded to her as well as a credit for her ************* bill was given.   Her request for moving expenses were not granted.

  Customer response

  01/19/2023

   
  Complaint: 18728065
  
  I am rejecting this response because: the apartment units were not on the 1st floor as needed, and I do not work near the sister company apartments. I will continue to press for moving fees, and will seek small claims court if needed. I was force evicted to move in 2 days. The complex has a D  rating with the BBB. That says a lot about their business practices. 
  
  Sincerely,
  
  ******************************************

• Initial Complaint

  09/08/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I stayed at ****************** located in ********, ** in apartment *****. Fogelman sent my account to collections for a completely different unit which is *****. I never renewed my original lease in my ***** unit and never did an original lease in unit *****, but they are saying I have renewed the original lease for apartment ***** and are charging me move out fees. I've asked the property manager, *******************, for the lease agreement that shows how they came up with these charges, but she and the debt collector keep sending me my original lease on my ***** unit which was not broken. I've asked them to show me the agreement for ***** which explains how the charges are broken down and they have stated they don't have it and were intentionally misleading in stating the property management company that owned the property before them has it even though they purchased the leases. I spoke to the previous management company whose president reached out to ******************* directly to let her know they have no additional lease hidden away from her. I've had an email exchange between the current property manager at ******************, Fogelman corporate manager and I stating they have no original lease for ***** that they say terms were renewed then broken for. I have explained to them I do not have a lease on that unit and that I only leased ***** in March 2019. They have a signed copy of that one as I do, but neither of us nor the former property management company have a lease signed by the property management company and I for ***** from 6/29/2019 which they say has terms I owe for due to a broken renewal. The property manager, *****, has admitted that she has not seen the terms for which they are charging me for and that the numbers are based on her guesses. I asked that the items be removed from my credit report because the numbers are inaccurate and never agreed upon. They told me no and they get paid 30-40% of whatever is collected and threatened to *** for harrassment.

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dispute damages to property they are saying I owe them nearly ***** for smoke damage to unit,which there was no stating u can not smoke in the lease agreement also they are saying i damage the walls.but there is no physical damage to the unit itself i also have video of my apartment before leaving the unit.also i never recieve my security depoist

  Business response

  06/02/2022

  ****************** was charged for additional expenses incurred by the property to restore his unit.  The unit was clean in appearance but reeked of heavy cigarette smoke.  The normal cost to repaint a 1 bedroom unit is $225 which we deducted from the $750 cost we incurred.  The walls and ceilings had to be wiped down and kilted in order to receive paint, the floor had to be sealed, the carpeting replaced and the ventilation system cleaned.  Smoke removal restorative measures had to be taken to turn this unit.  The additional expenses incurred were charged to ****************** and are warranted.  

  Customer response

  06/02/2022

   
  Complaint: 17194013
  
  I am rejecting this response because:

  There was nothing stating in my lease agreement that a person could not smoke in the unit, also are you taking this out the security deposit because i have not receive my security deposit,also with all the complaints on the upstairs tenants while i was underneath them ,fighting arguing smokeing marijuana police coming to my unit thinking am being the cause of it but nothing was done on that behalf for months on end. That unit was ***************** never was stained from any out door activities i was solely there alone 
  
  Sincerely,
  
  ***************************

  Business response

  06/03/2022

  The charges are warranted.  ****************** is responsible for any additional cost we incur in order restore the unit above our normal fees.  We understand that he does not agree, but he is responsible and the charges will stand.  We consider this matter closed.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I want to file a complaint against the staff at the ********************** ****************************************************************** I have rented over three years, paid my rent on time. Last year Ive filed a police report twice because the tenant in ************************* side has been harassing me. Ive gotten no where with management. I have sent multiple emails to a ****************** who is no longer an employee for this property. I sent one last email to a manager name ******* Who just simply refuse to call me to discuss this situation. Finally me and my roommate decided that we are moving when the lease is up. Today, 07Mar I went to the office and an office manager name ****** was just borderline rude. I asked for her manager I can write to or call. She told me to go on the Wesbsite and look up Fogelman Property. I told her for the amount of money I paid here and the length of time. The customer service has been atrocious. On few different occasions I spoke to her over the phone and again asked for ****** and was always told she is not there. On Friday March 4th my roomate went to return a lease termination form as ****** requested. The staff on duty was ******** who told my roommate he was not going to take the form and we needed to speak to ******. I went into the office today 07Mar trying to explain the situation. She became very hostile with me. Telling me I dont know what you want me to do with this form? Im like someone need to sign the form, so we can leave when our lease was up. She stated that we need to give 60 days notice. I know by law I should give at least thirty days. Plus management at the property refused to rectify my concerns. I pay almost $1400 a month for rent, never been late and this has been a nightmare for me just as our lease is getting ready to end.

  Business response

  03/09/2022

  Fogelman's corporate office has been made aware of ******************** concern.  Onsite management has been directed to contact him in reference to this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩