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          Find a Location

          Aaron's has 1550 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAaron's

            Rental Furniture
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            400 Galleria Pkwy SE STE 300

            Atlanta, GA 30339-3182

            Visit Website
            (678) 402-3000

            Business hours

            10:00 AM - 8:00 PM
            Business Hours
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            Closed

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            Customer Reviews

            1.09/5

            Average of 195 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            836 complaints closed in last 3 years

            226 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/26/2012

            Years in Business: 62

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Aaron's offers the sale and lease of electronics, appliances and furniture.

            Products & Services

            Electronics, Furniture, Appliances

            Business Details

            This is a multi-location business.

            Find a Location

            Aaron's has 1550 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              400 Galleria Pkwy SE STE 300, Atlanta, GA 30339-3182
              BBB File Opened:
              8/23/1998
              Years in Business:
              62
              Business Started:
              3/28/1962
              Business Incorporated:
              3/28/1962
              Accredited Since:
              10/26/2012
              Type of Entity:
              Corporation
              Number of Employees:
              500
              Alternate Business Name
              • Aarons Sales and Lease
              • Aaron's Sales & Lease Ownership
              • Aaron's Sales & Lease
              • Aaron's Furniture
              Hours of Operation

              Primary

              M:
              10:00 AM - 8:00 PM
              T:
              10:00 AM - 8:00 PM
              W:
              10:00 AM - 8:00 PM
              Th:
              10:00 AM - 8:00 PM
              F:
              10:00 AM - 8:00 PM
              Sa:
              10:00 AM - 8:00 PM
              Su:
              Closed
              Business Management
              • Mr. Douglas Lindsay, CEO
              • Ms. Rachel George, Chief Administrative Officer
              • Mr. Jason Rediger, Director of Compliance
              Contact Information

              Principal

              • Mr. Jason Rediger, Director of Compliance

              Customer Contact

              • Mr. Jason Rediger, Director of Compliance
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              836 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Today July 11th, 2024, an employee from Aaron's called me regarding payment, that was due today. The employee left me a very rude voicemail and I was told to "call the store to make payment TODAY" I know my payment is due today. Then they proceeded to call me 2 more times by 11:00AM. This is extremely unprofessional and rude. I called the store and asked to speak with a manager who then charged me a "late fee" because according to him my payment was "late" when the payment is not late my payment is due today, the day is not over. I have made on time payments and had been in meetings at work all day. He would not waive the late fee or adjust for his rude associate. This specific Aaron's in *********, ** has the most unprofessional employees and they should not be treating customers as such. They also did not give me the items I ordered for almost 2 months due to it being on "back order" and then didn't have another part that I had to wait for.
              Read More
              Read 835 More Complaints

              Customer Reviews

              195 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Crystal F

              07/17/2024

              I am truly disappointed with Aaron's. I was referred to Aaron's by a friend and I should have not gone that direction. When I got my washer and dryer at the time I was working and loved my unit. Until the big doom day when I lost my job hours and only one working. The account manager is the most incompetent person I have met. Would it not make sense to work with your customers rather than take them to court and take me to court to get back the units. **** both ***** and ******* are the most uneducated people I have done business with. Reached out to district manager and ******* manager only to my surprise they went with there team instead of consulting me the customer. The even tricked me with court fees, thinking I was paying the actually bill. They took me to court over $50.00 all because I challenged there manhood. Worst place ever go is Aaron's , and I'm sure other stores don't treat their customers like that. Ashley ******************** got my new.unjt coming next week.
              Read 194 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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