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Business Profile

Searchers of Records

PeopleLooker LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 112 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have been charged $24.95 for no reason, and especially since I have never opened or made an account with backgroundlooker and yall charged me for no reason to my card and I would like my refund and to be canceled out of this membership

    Business Response

    Date: 07/11/2022

    H Louis,

    Thanks for reaching out. Can you please advise the billing description next to the charge? 

  • Initial Complaint

    Date:07/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So, I got charged $24.95 and then another charge for $1.00. I'm not sure why I got charged for this and what ever this is I'd like a refund and to be taken off the subscription list because I would not like to be charged in the future. This is very confusing and I hope this is the same business that charged me some how.

    Business Response

    Date: 07/11/2022

    Hi Ian,

    Thanks for reaching out. Can you please advise the billing description next to the charges?

  • Initial Complaint

    Date:07/01/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bank notified me that a charge of $1 and then $22.69 was made. I had never even heard of this website and had no desire to use money on this. I came to learn that I supposedly had a account which I want to terminate and stop whatever payments they keep taking and get a refund. I tried contacting them which they did not respond. I just want to close that stupid account and whatever subscription was opened and to be refunded for everything I payed. When I went on my laptop to see what it was it asked me to make an account and when I looked at the things it needed it never warned that it would take more money after that $1. I want this resolved or Im calling my bank and police to notify about this website.

    Business Response

    Date: 07/05/2022

    Hi Altina,

     

    Please be assured that your account was canceled and you were issued a refund of $23.69. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

  • Initial Complaint

    Date:06/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $24.95 on my debit card from a company called Background Looker but i never signed up for anything there or made an account or purchased anything.

    Business Response

    Date: 07/05/2022

    Hi *****,

    Thanks for reaching out. Upon review of the screenshot provided. This charge is not from our service. You would need to contact the company directly to further assist. 

  • Initial Complaint

    Date:06/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ever agreed to any type of subscription to backgroundlooker!!!!! I am fed up they have pulled ***** out of my account twice this month!!!!!!! Scammerssss i dont have any email nothing were i was being told i was subscribed to type if information and this people are taking my moneyyy!!!! I want my $60.00 backkk!

  • Initial Complaint

    Date:06/19/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to use peoplelooker. They charge my account $1 for the trial period. I canceled my account on the last day of the trial period and was charged $23.42. I tried calling and emailing them but have gotten no response.

    Business Response

    Date: 06/21/2022

    Hi *******,

    Please be assured that your account was canceled and you were issued a refund of $23.42. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

  • Initial Complaint

    Date:06/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only paid $1.00 to them while I was on Flash Rewards. Now I just got billed $21.00 on My CashApp account I want this account canceled immediately. When I tried to find their contact info. I couldn't find it.

    Business Response

    Date: 06/21/2022

    Hi ********,

    Thanks for contacting us. Can you please advise the last four of the card charged

  • Initial Complaint

    Date:06/17/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received 2 charges on my business credit card for $1 and $24.95 from Background Looker on the same date 6/14/22. I can not find a company called Background Looker and when I do a search I keep getting directed to People Looker. The only emails I have received trying to get me to sign up for their service is Been Verified. I never signed up for Been Verified. I do not know if all these companies are connected or not.I never signed up for this service and when I tried to contact People Looker they tell me they can not find my account or information. This is because I never signed up for an account for their service. I want a refund for both charges and my information removed so I will not continue to be charged for a service I did not sign up for.

    Business Response

    Date: 06/21/2022

    Hi ****,

     

    I am writing to follow up with your call to customer service. I understand that you are seeing a charge on your account. To assist you further can you please advise the billing description next to the charge

    Customer Answer

    Date: 06/21/2022

    I sent another email to People Looker Customer Support. I have sent 4 already and have not been able to resolve this situation. I did not sign up for an account so they can not find my information. I do not know how they were able to charge my business credit card either. The charges are by Background Looker. Everything I can find says it is connected to People Looker.

    Business Response

    Date: 06/22/2022

    Hi *****,

    Thanks for reaching back out. Can you please advise the last four of the card charged. 

    Customer Answer

    Date: 06/22/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peoplelooker has been charging me ***** a month for the past three months! I want a refund from them. They know they are in the wrong!

    Business Response

    Date: 06/09/2022

    Hi ***,

    Please be assured that your account was canceled and you were issued a refund of $64.53. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

  • Initial Complaint

    Date:06/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for this monthly charge that I just noticed on my venmo account being billed twice for $21 and change and a $1 charge as well.

    Business Response

    Date: 06/05/2022

    Hi There,

    Please be assured that your account was canceled and you were issued a refund of $44.86. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

PeopleLooker LLC is NOT a BBB Accredited Business.

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