ComplaintsforK Servicing

Small Business Loans

Current Alerts For This Business

Pattern of Complaint:

BBB files indicate K-Servicing has a pattern of complaint concerning service issues.

Specifically, complaints allege K-Servicing is not processing PPP loan forgiveness applications on time. Since the due date for these application submissions is time-sensitive, many consumers filed complaints with BBB due to lack of response from the business. K Servicing has acknowledged the complaints by indicating they are making changes to their loan forgiveness application and that they are partnering with Biz2Credit on a "forgiveness platform"; however, the business has not processed the PPP forgiveness loans, and consumers continue to report failure of the business to move forward with resolving their concerns.

BBB contacted K Servicing on January 29, 2021 to seek their voluntary cooperation in eliminating the pattern of complaint. The company provided BBB with steps they implemented to address it; however, the pattern continues.

As of July 19, 2021, K Servicing has not eliminated the identified Pattern of Complaint.

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Initial Complaint
10/19/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Filed an application for forgiveness of $2800 from a PPP loan. Received an approval on August 25, 2022 saying it will be ***** business days for the refund to be processed.Contacted K Servicing on October 721 2022 inquiring about the refund; their response was 'The refund hasn't been processed because it seems that the refund request wasn't submitted by our team - please allow ***** business days for your refund to process.' Contacted K Servicing October 5, 2022 immediately requesting to speak to a supervisor - was hung up on.Contacted K Servicing October 7, 2022 immediately requesting to speak to a supervisor - I was informed that the refund was escalated. Unknown timeframe until deposit.Contacted K Servicing October 12, 2022 requesting to speak to a supervisor - I was informed that the refund has been escalated - again unknown timeframe until deposit.Googled 'k servicing ppp forgiveness complaints' today, October 19, 2022 and now see that they have filed for Chapter 11 bankruptcy protection.K Servicing is a bunch of hacks, thieves, and liars propped up by an offshore team with no authority.I WANT MY REFUND.
Business response
11/02/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to Mr. ***************************** complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. Mr. *************** has expressed that he wants his refund processed.

We appreciate the feedback that the customer has provided. We have reviewed the records and we can confirm that the customers loan was approved by the *** for loan forgiveness. The records indicate that the payment was applied to the customers account on August 27, 2022. This account is considered paid in full at that time. Additionally there was also a credit refund balance of $2853.03 which was processed to the customer's bank account on record on October 20, 2022.

We have investigated the matter and believe we have addressed ********************** issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing

Customer response
11/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
10/19/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The *** Loan Program was a life saver for my small business in order to keep my employees working and to recover from COVID shutdowns. I applied and received a 2nd *** Loan SBA *** Loan Number: ************ Loan Amount: $11,563 Disbursement Date: 02/13/2021 September 15, 2021, I submitted my application for 2nd Loan Forgiveness. Which I paid more in payroll than the loan amount. The application they sent back September 24, 2021 had $0 in Requested Forgiveness line. I responded with an email for correction. No response.September 28, 2021 I phoned and the agent told me to sign it and they would change it. I refused and they finally sent me a corrected DocuSign.October, 15, 2021 Received email stating that they need more forms uploaded: 2019 and 2020 Tax Returns. October 18, 2021, Declined again. December 2021 Sent more files they said was needed and Declined again.March 1, 2022 I phoned our SBA to see why K Servicing says they are denying the loan. I have been in contact with Lender Relations Specialist/Administrative ******** ******* **************** **** ****************************** They looked up my loan and there has never been anything submitted.March 30, 2022 Phoned K Servicing and was told the Escalation Team will call me.April 19, 2022 Received another DocuSign with $0 in Forgiveness requested line. I sent another email for correction amount.April 28, 2022 Received another denial. And I sent another email protesting results. I was told to wait for an email.October 5, 2022 I phoned. Same run around. Finally was disconnected again. I called back. Had to go through everything again and was told that I will receive an email to just wait. October 19, 2022 I sent an email requesting forgiveness since I still have not received one from them.Many emails, documents uploaded, and phone calls, I am still unable to receive the forgiveness I am qualified for.
Business response
11/02/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ******************************* complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. **************** has expressed that she has not been able to receive forgivenss of her PPP. loan.

We have reviewed this customer's loan account and we can see that the application was submitted to the **** The application is currently " under review as of 11/02/2022 per the *** loan review portal. Although we cannot currently provide a timeline for this process, please be assured, the customer will be notified once a final decision has been made. Additionally, the customer will be able to find the most up-to-date information via the dashboard where the forgiveness application was submitted.

We have investigated the matter and believe we have addressed Ms. ************** issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing

Customer response
11/03/2022
October 19,2022 I sent an email to ***************************************** pppforgiveness.com, since I had not received a call back from October 5, 2022 and I still have not received a response. After reading their response to you, I checked with the *** to make sure this time K Servicing actually submitted it for review. I received the following email from ***:

***************************** 12:09 PM (1 hour ago)
to me, *****

Hi ****,
I dont see that the application has been submitted in the *** Forgiveness Portal and I dont see any *** notes that would indicate that we have the application under review for possible issues.

Thanks,
****************************
Lender Relations Specialist/Administrative Officer
******* District Office
U.S. Small Business Administration
Cell **************
*********************************
K Servicing has said many times that they are sending to *** for review and receiving denials from them on my Forgiveness. *** has monitored my Loan Forgiveness and has never had anything submitted.
Thank you
***********************
Business response
11/15/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to *************************** complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. **************** has expressed that she has checked with the *** and was informed that the *** have no record of her application being submitted.

We have reviewed this customer's loan account and we can again verify that the application was submitted to the *** and as of 11/15/2022 per *** portal the customer's application is Under Review. Please have the customer make sure when verifying the account status with the *** that the customer is referencing loan number **********.

Please have the customer reach out to us at ****************************** or ************ if there is any other information we can provide. We have investigated the matter and believe we have addressed the stated issues.

Regards,

Compliance Operations Team
KServicing

Customer response
11/21/2022
I received an email from my Congressman's ****** which they received from the ***:
I found some additional information on the *** loan for ***************** **Servicing/Kabbage did deny her loan forgiveness request. However, *** is reviewing her loan and forgiveness request and the notes in the system indicate that *** does not agree with their denial. I'm not certain how long it takes for them to clear up the issue with **Servicing and inform them that the loan should be forgiven. There doesn't appear to be a final decision issued yet but the notes are promising.
And another from the *** at 12:37 today:
I just received an update from HQ on this file. They have completed the process and a final decision was issued to fully forgive Ms. ******* *** loan.
I still have not heard anything from **Servicing and nothing has changed on the **Servicing Dashboard. So hopefully this is resolved.
Initial Complaint
10/18/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My name is ***********************, i submitted a kabbage loan through the k servicing website. I applied for an sba forgiveable loan. My loan number is *******. I'm extremely upset with this platform. They have been stuck reviewing my documents for a period of several months. My documents need to be sent to the sba in order for it to be forgiven. I have submitted my documentation for this loan to be forgiven twice. Both times i have talked to representatives at kabbage and they have told me that the documents havent even been submitted to the *** and it hasnt been reviewed by the kabbage team. I have spoken to several of their representatives and none of them can assist me with getting this resolved. My loan is still in process to be forgiven after 2 years and still no resolution. Kabbage is requestig documents that the sba itself doesnt request or need. This is so unfair. This ppp lender is so predatory. Now i know why they filed chapter 11 bankruptcy!
Business response
11/01/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to *************************** complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. ****************** expressed that his loan is still in process to be forgiven after 2 years and still no resolution.

We have reviewed this customer's loan account and we can see that the application was submitted to the *** as of 10/31/2022. The application is currently pending validation per the ***. The borrower's forgiveness application status is "under review," meaning that the *** is actively reviewing the submitted documents to determine a final decision regarding his application. Additionally, the customer will be able to find the most up-to-date information via the dashboard where the forgiveness application was submitted.

We have investigated the matter and believe we have addressed Mr. ************* issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing
Customer response
11/01/2022

Complaint: 18241122

I am rejecting this response because:

I have been in process to get this application be done and forgiven since end of 2020. I have submitted all the documentation to kabbage throughout the last years to get this application be forgiven and its always in pending process or the sba has not done anything. This is not acceptable. I feel like kabbage is doing this on purpose to collect the interest on the loan. They are not resolving this. I dont want any more excuses. This process is about to go for 3 years. Its unnaceptable!

Sincerely,

***********************
Business response
11/08/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ***********************; additional correspondence regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. ***************** has stated again that he has been trying to get his loan forgiven going on 3 years now and it has not been resolved.

We truly understand the customer's frustration through out the forgiveness process. We have reviewed this customers account and again we can confirm that the customers application has been submitted to the *** and is currently under review per the *** portal as of 11/08/2022. Although we cannot currently provide a timeline for the ***'s process to review the customer's forgiveness application please be assured, the customer will be notified once a final decision has been made. We are working closely with the *** to ensure that no qualified PPP loan customer loses their opportunity to seek loan forgiveness. We apologize for the delay and appreciate the customers patience as we continue to diligently work through the ***s loan forgiveness process.

Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations Team
KServicing
Customer response
11/10/2022

Complaint: 18241122

I am rejecting this response because:

as of November 8, i have again provided documents requested by Kabbage that the sba does not require for me to present to them. I have been providing all the requested documents for the past 3 years to kabbage and they still have not forgiven my loan. This is unnaceptable and embarrasing. Everytime i speak with one of their customer service representatives they are unable to figure out what is the next step and they look unable to figure out if i need to provide any additional documents. The problem with this whole back and forth is that kabbage is making me believe that the sba needs these documents. The sba does not require any of these documents. It is kabbage making up the rules as we go to keep holding on to not forgive my loan to collect on the interest. This is predatory business practices. The only acceptable conclusion is for this loan to be forgiven. The sba doesnt require any more documentation. This whole process for 3 years has been horrendous with kabbage. The only result that i want is for the loan to be forgiven. Kabbage has not done that. It continues to figure out ways to drag the process. They are filing bankruptcy because they are doing this to more customers like me. It needs to end!
Sincerely,

***********************
Initial Complaint
10/18/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took out a loan from Kabbage (aka K Servicing) July2020. I submitted my loan forgiveness application August 2021. I've since submitted all documents (same duplicates of documents previously submitted) I followed up with them more than 5 times in the last year. I am continuously met with requests for more docs to deter my forgiveness for this loan which by LAW the *** loan is NO DOCUMENT FORGIVENESS. I confirmed all documents were received August 31, 2021. However, my application continues to be "under review." I've had a customer rep and supervisor "escalate" this several times, but I've never received a response. I have provided the same duplicate documents, bank statements, corporate docs, business taxes, my ID. My complaints are that 1) K Servicing has not processed my loan forgiveness application although all supporting documents has been successfully submitted in good faith they commit FRAUD. also, Other banks processed applications by early 2021, its the end of 2022 and Im still waiting for my application to be FORGIVEN. 2.) K Servicing application requirements for supporting documents are duplicative & not necessary,. ILLUSORY. Other banks have advised me these documents are not necessary if I already submitted tax returns. 3) I'm concerned that K Servicing may never submit my application to the *** and they have stated after I submitted my docs that I am in BREACH of the loan agreement and this is also false. My loan should have been forgiven, I ran payroll on the entire amount and Kabbage/Kservicing is attempting to not comply with the law, there are various lawsuits and ************************************************ has not been helpful. In spite of countless "escalations", there is nothing and I am demanding this loan be forgiven. PLEASE HELP ME
Business response
10/31/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ************************** complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. ****************** expressed that he beleives he has submitted all documentation needed to have his loan forgiven and that additional documents requested is not requred for his loan to be forgiven.

We have reviewed the records and can see that documentation was, in fact, requested from the customer on October 9, 2020 and again on March 14, 2022. We are in the process of manually reviewing the documentation that the customer has submitted. The customer has provided thesedocumentation as per out records

07/14/2020 DOCUMENTATION REQUEST: TAX FORM W3 (ON FILE)
07/14/2020 DOCUMENTATION REQUEST: GOVERNMENT ID (ON FILE) ***** EXPIRED ON 10/28/2022*****
07/14/2020 DOCUMENTATION REQUEST: ORGANIZATIONAL DOCUMENTS: (ON FILE)

DOCUMENTS SUBMITTED BY CUSTOMER ON 10/21/2022 INCLUDES:
* TTCS TAX FORMS 2019
* COPY OF CHECKS FROM BANK STATEMENTS JULY 2020 - NOVEMBER 2020
* JULY-NOVEMBER 2020 BANK STATEMENTS

We have requested a subsequent manual review. We will reach out to the customer if additional information is needed to complete the review. The customer can continue to check her dashboard where the forgiveness application was submitted. through the process

We have investigated the matter and believe we have addressed Mr. ************* issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing
Initial Complaint
10/18/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took out a loan from Kabbage (aka K Servicing) July of 2020. I submitted my loan forgiveness application August 2021. I've since submitted additional documents (often duplicates of documents previously submitted) numerous times and followed up with them more than 10 times in the last year, see the attached emails). I am continuously met with requests, by LAW the *** loan is NO DOCUMENT FORGIVENESS. I confirmed all documents were received August 31, 2021 and the email says I WAS APPROVED and estimated my forgiveness. However, my application continues to be under review. I've had a customer rep and supervisor "escalate" this several times, but I've never received a response. I have provided the same duplicate documents, bank statements, corporate docs, businezz taxes, ID's. My complaints are that 1) K Servicing has not processed my loan forgiveness application although all supporting documents have been successfully submitted in good faith they commit FRAUD. also, Other banks have processed applications by early 2021, its the end of 2022 and Im still waiting for my application to be FORGIVEN. 2.) K Servicing application requirements for supporting documents are duplicative & not necessary. ILLUSORY. Other banks have advised me this is not necessary if I already submitted tax returns. 3) I'm concerned that K Servicing may never submit my application to the *** and they have stated after I submitted my docs that I am in BREACH of the loan agreement and this is also false. My loan should have been forgiven, I ran payroll on the entire amount and Kabbage/Kservicing is attempting to not comply with the law, there are various lawsuits and( *********************************************** has not been helpful. In spite of countless "escalations", there is nothing and I am demanding this loan be forgiven. PLEASE HELP ME *** LOAN **********
Business response
10/31/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to *************************************; complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. ************* expressed that she is receiving notices to start paying back her loan and she just wants her loan to be forgiven.

We have reviewed this customers loan account and appreciate the feedback that the customer has provided. The records indicate that an email inquiry for the customers e-signature was transmitted on October 24, 2022. This document must be e-signed by the customer in order for the forgiveness loan process to be continued.
The customer will be able to find the most up-to-date information via the dashboard where the forgiveness application was submitted. We appreciate the customers patience throughout this process.

We have investigated the matter and believe we have addressed ****************** issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing
Initial Complaint
10/17/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a PPP loan, first draw from Kabbage/KServicing. I applied for loan forgiveness in August 2021. However, it hasn't and still hasn't been submitted to SBA (even though they are required to do so within 60 days). They have requested the same documents to be uploaded multiple times. Every time something has been requested, I have uploaded it. I have also called customer service to see if there is something different I need to provide. Every time the response is different. Sometimes, "no, nothing else is needed", other times, upload an additional document. I am a sole prop and the loan was less than $150,000 so the loan forgiveness should be simple and should not require full tax returns, voided check, a letter from the bank, 3 bank statements, full IRS transcript, etc. All those items have been requested multiple times and have been provided multiple times as I am wanting to close this process and receive loan forgiveness. I currently don't have any resolution. When I call customer service, they say that it's under review and they have no idea re: the timing for resolution since that's a different department. I'm at a loss as to what to do. Since it hasn't even been submitted to SBA, SBA, unfortunately, can't step in either. KServicing is also now wanting me to pay back some of the loan. However, on their portal, it states: "If you applied for forgiveness during the covered period plus ten months, loan repayments are deferred until you receive a decision on your loan forgiveness application. Otherwise, loan repayments are due as indicated." Since I did apply for forgiveness during the specified time, I should not have to pay anything. However, when I ask **************** for clarity on this, I get different responses. One person said that I don't have to pay anything while it's in review. Another person said I need to pay. It's very confusing and no one is able to provide clarity. I'm just looking for my loan forgiveness to close this chapter.
Business response
10/31/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ************************************; complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. Ms. ******** has expressed that she is receiving notices to start paying back her loan and she just wants her loan to be forgiven.

We have reviewed this customers loan account and appreciate the feedback that the customer has provided. The records indicate that an email inquiry for the customers e-signature was transmitted on October 28, 2022. This document must be e-signed by the customer in order for the forgiveness loan process to be continued. Additionally, The customer received the collection notice because the customer applied for forgiveness outside of their covered period or their loan *** have matured. The customer *** continue to receive collection notices and/ or calls from our ********************* until their loan has been forgiven or their loan is brought current. Any loans that are fully forgiven by the *** will be posted to the customer's loan balance. At that time any payments previously made by the customer toward their loan balance while waiting for an *** decision will be processed as a refund and credited back to the customer's bank account on file with **********************.

The customer will be able to find the most up-to-date information via the dashboard where the forgiveness application was submitted. We appreciate the customers patience throughout this process.

We have investigated the matter and believe we have addressed Ms.****************** ************* Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing

Customer response
10/31/2022
I appreciate the movement on this after so much time has passed. I am a bit confused though that a signature is needed. I signed the referenced documentation on 10/24. I have the copy of the signed document as well. I received the confirmation email. See attached to show that the document was signed on 10/24. I also went to the **Servicing forgiveness website (https://kservicingforgiveness.biz2x.com/) after signing the document to see what the status was. It said signature completed.
I received the same email on 10/28, as the company states in their response. I'm unsure why it was sent again for signature. It is the same document I signed on 10/24. I went to the **Servicing forgiveness website again today (10/31) and it now says signature needed.
Again, same document sent. Repeat work is requested. I'm confused since everything was completed; I have the documentation and I am being asked to do the same again....
Business response
11/10/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to Anita ********** complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. Ms. ******** has expressed that she e-signed a document on 10/24/2022 but received the same document to sign again on 10/28/2022

We have reviewed this loan application and it looks like it was approved on 10/20 and sent for E-sign and completed by the borrower on 10/24/2022 Once we received it back we submitted to the *** for forgiveness, however it was returned due to a mismatch ***. KServicing updated the *** on 10/28 and we resent the form back to the borrower for another e-signature. This often happens if the borrower has an *** separate from their SSN. It depends on which one the *** system recognizes as the primary *** associated with the file. The Customer should resign the most recent form sent on 10/28/2022

We have investigated the matter and believe we have addressed Ms. ************************** issue. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing
Initial Complaint
10/11/2022
Complaint Type:
Billing Issues
Status:
BBB unable to locate business
BBB is unable to locate the business.
I took out a small Sole Proprietor - Forgivable PPP loan through Kabbage (now K-Servicing). I have been trying, calling, emailing, going to my account online and complying with all their requirements for Loan Forgiveness for many months. I have gotten a complete run around. Recently I have received a threatening demand for repayment, to them, for my SBA Forgivable Loan of $9,363.00, including interest, so now it's larger This is the Letter:KServicing Notice of Default and Demand for Payment Date: September 06, ************************************************************************************************ default under the terms of your Paycheck Protection Program ("PPP") loan, which you obtained from Kabbage, Inc. dba KServicing. The Loan is in default because you have failed to make the required payments of principal and interest to KServicing that were due. We previously attempted to contact you regarding this default and the default has not been cured. You have an outstanding balance with KServicing, the entire loan balance for which is now accelerated per the Note and due immediately and continues to accrue interest and other charges pursuant to the terms of the Loan.Please log into https://account.kservicing.com/login to make your payment of all amounts due and owing. Instructions for making a payment can be found on this webpage. You can also contact us by phone at ************, or email us at ******************************* to discuss options to resolve this matter.If payment of all amounts due and owing is not received in full by September 11, 2022, KServicing may take additional action as detailed in the Note, up to and including submitting the loan for collection to the U.S. ********** of ******** and/or the ****************************** This demand letter for payment serves as official notice to you and may be tendered as part of legal proceedings as evidence of your failure to pay. WHAT IS THIS? I need some help
Initial Complaint
10/06/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hi. On September 30th I applied for a business loan at kabbage by ***************** K servicesing. They promise to give a fair decision on all requests. But they have declined me on a basses that they can not verify me. Although I've sent them all documents needed. And ofcurse we are verifiable. The only reason my business was not approved most be for another reason what they wouldn't tell me. I don't know if it is race or any other outside motive. But definitely not about any fair reason. I did call several times. I did ask to speak to someone who makes decisions because I wanted to go over the documents. But I was denied at every attempt. Thank you very much
Business response
10/18/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ********************************* complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. *****************************; has expressed that Kabbage promised to give a fair decision on all loan requests but was declined on a bases that Kabbage can not verify the customer.

Thank you for reaching out to KServicing. Using the information provided to the BBB, we attempted to locate the customers information by searching the email address and phone number provided. We were unable to locate any accounts or applications with this information in our system. We would like to assist this customer, however, it appears that this customers business account is not with KServicing. The customer will need to reach out to the company in which they applied for the account.

Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations Team
KServicing

Customer response
10/19/2022

Complaint: 18177123

I am rejecting this response because:
I have all the conversations by email. So don't just lei about id

Sincerely,

*****************************
Business response
10/25/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ********************************* complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. *****************************; has expressed that Kabbage promised to give a fair decision on all loan requests but was declined on a bases that Kabbage can not verify the customer.

Thank you for reaching out to KServicing. Using the information provided to the BBB, we attempted again to locate the customers information by searching the email address and phone number provided. We were unable to locate any accounts or applications with this information in our system with KServicing. Again we would like to assist this customer, however, it appears that this customers business account is not with KServicing but with Kabbage ***. The customer will need to reach out to ********************** *** at ************ for assistance and questions regarding any loans he may have applied for.

Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations Team
KServicing
Customer response
10/25/2022

Complaint: 18177123

I am rejecting this response because:
K Servicing just keeps lying, they say that they cant find me in the system.
a) I have the emails the I can provide to BBB
b) My email address is not listed in the complaint nor did they ask for it, so how can they claim that they cant find my email address??
Sincerely,

*****************************
Initial Complaint
10/02/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
K Servicing, formerly Kabbage serviced and funding a PPP loan for my company, ******* and *******, **** They keep on emailing me demand payments for a PPP loan that should have been totally forgiven. They also have emailed me erroneous information, like asking us if we funded mortgage securities in 2020. We've never been in the mortgage industry before. They harrass me by sending ridiculous emails from their own incompetency. They also outsource customer service to ***************. The Phillipinos don't even know what PPP money is or what the *** is/does. Thousands of other businesses are having the EXACT same problem as me. They ARE NOT processing the forgiveness applications properly due to their own negligence and bad business procedures. This is causing business owners unnecessary grief, stress, and frustration.I immediately demand that Kservicing properly processes my forgiveness application. I also demand documentation proving that it has been submitted to the *** for forgiveness with any and all technology logs, transmissions, etc between Kservicing and the *** for my PPP loan. I sent my forgiveness app in **** month ago. This should have been completed with in 2 weeks of receipt. K SERVICING HAS over 300+BBB complaints in past year. OMG, do you know how bad this is?! I'm so scared. K servicing has my SS#, bank account info, tax ID#, DOB, etc. How can I trust this company with my most secret information? There is NO evidence they have even send forgiveness to *** PPP program I just learned today they now have a class action lawsuit against them for s******* this whole deal up for clients like myself. https://www.classaction.org/news/kabbage-failed-to-process-ppp-loan-forgiveness-applications-in-a-timely-manner-class-action-claims#:~:text=The%20lawsuit%20alleges%20that%20K,loans%20of%20%24150%2C000%20or%20less.
Business response
10/28/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ********************************* complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. ********************** has expressed that they sent their loan forgiveness application in **** months ago and has not been receiving any updated status.

We have reviewed this customer's loan account and we can see that the application was submitted to the **** The application is currently under review per the *** as of 10/27/2022. We will reach out to the customer if additional information is needed to complete the review. The customer can continue to check their dashboard where the forgiveness application was submitted. through the process.

We have investigated the matter and believe we have addressed ********************** issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing
Initial Complaint
10/01/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello,My name is *****************************. My PPP Loan application number is **********. The date for the loan is 06/13/2020. The lender is Kabbage *** also known as K Servicing.I received a PPP loan on June,2020. I have applied for forgiveness at K Servicing on 2021. K servicing denied my forgiveness and I appealed their decision in 30 days. SBA showed a new rule and platform to apply for forgiveness for anyone who received a PPP loan. The form at SBA was 3508S. In order to apply for the form 3508S, K Servicing needs to issue a link to the person asking for forgiveness. I have contacted them over and over again via email and phone but no one is willing to help me and issue the link so I can complete the form. I have done all the forms correctly and now I am stuck because they won't send me the link to apply for the forgiveness again.Thank you for helping me solve this issue.
Business response
10/28/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ********************************* complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. ******************** has expressed that he appealed his denied forgiveness application and KServicing will not provide the link to complete the **** form.

We appreciate the feedback that Mr. ************** has provided. KServicing was unable to verify some of the application information. We have reviewed this account and the records indicate that this forgiveness application was submitted to the *** with the result of: ****** Declined and was not eligible to apply forgiveness.

We have investigated the matter and believe we have addressed Mr. ********** issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing

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