Complaints

This profile includes complaints for Storage Post Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Storage Post Self Storage has 35 locations, listed below.

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  Storage Post Self Storage

  3050 Peachtree Rd NW Ste 300 Atlanta, GA 30305-2296

  
• 

  Storage Post

  225 River Rd New Orleans, LA 70121-4216

  
• 

  Storage Post

  10259 Airline Hwy Saint Rose, LA 70087-3005

  
• 

  Storage Post Self Storage

  3028 Starr Ave Long Island City, NY 11101-3214

• 

  Storage Post

  2 Dunnigan Dr Suffern, NY 10901-4101

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28 2025, I vacated the unit storage 1116 at the ****** location. At the time of vacating, I was issued a written receipt confirming a refund in the amount of 990 USD. To date, this refund has not been processed or received.I have contacted the company multiples times by phone to solve this matter, sent email.... and more recently, the company has stopped answering my calls. This failure to issue the promised refund constitutes a breach of agreement and raises serious concerns about the company's business practices.I believe I m entitled to the refund that was confirmed in writing on March 28, *************************************************************************

  

  Business Response

  Date: 08/22/2025

  Thank you for contacting us and sharing your concerns. At Storage Post, were committed to delivering an excellent experience for all our customers. Well be in touch shortly to work together toward a positive resolution.  You may also contact us at ************.

  Customer Answer

  Date: 08/25/2025

  Thank you very much for your help. We finally got a check to rembourse the money the company owe us.

  Thanks again

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 9, ******************************************************************************* regards to the change and charges on account being that company brought previos company (Extra Space Storage) nor was given proper prior notice from either company of the change. July 31, 2025 made 13 calls to the in which 1 associate hung up the phone when I explained to her situation and inability to go into a physical location. Then 8 times when I attempted to call back the call was picked up then disconnected by call center staff.

  

  Business Response

  Date: 08/01/2025

  Thank you for contacting us and sharing your concerns. At Storage Post, were committed to delivering an excellent experience for all our customers. Well be in touch shortly to work together toward a positive resolution.  You may also contact us at ************.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my storage bill for 121.00$ and Im locked out of the whole building yesterday and today this place is terrible seriously everyday its something going wrong or the place has garbage everywhere I need to get into my unit I am homeless and live out of my car

  

  Business Response

  Date: 08/06/2025

  Thank you for contacting us and sharing your concerns. At Storage Post, were committed to delivering an excellent experience for all our customers. Well be in touch shortly to work together toward a positive resolution.  You may also contact us at ************.
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 7th is the date I believe of the occurrence. I arrived at my storage unit and observed the pull string to the pull up garage style door looked as if was placed in a manner that was purposely done as well as the unit next to mine. I took off the lock and noticed the door was hard to open which was unusual. my unit had been broken into. Stuff was everywhere. I was confused, the lock was not tampered with. I closed the unit, called the Cicero Illinois PD and went to the office to inform the employee what had occurred. She looked extremely nervous while I was there. The police arrive and the office, the employee of the storage place and myself went up to the unit. I unlocked the unit and opened the garage style door. The employee gave an extremely Quick Look and took pictures mentioning it was not broken into. The officer took a deeper look into what was going on, Popped his head into the unit and observed the wire mesh at the top of the unit was peeled back and seemed to have been pushed back down to try and cover the fact that it was pulled up. I was given a police report number and advised to go the next day to pick it up. I collected the police report and all necessary documents to file a claim through Storage post because the unit was broken into therefore per my contract Im insured up to $5,000.00. After what seemed to be forever I had an attorney reach out on my behalf and they did not get things going any faster having acquired counsel. My attorney reached out to me and informs me the claim was denied because I didnt not purchase separate insurance for my unit. My attorney informed me that per my contract I was due $5,000.00 because thats the most i would be able to get since that was the coverage cap. My stolen items were valued at more than $5,000.00. My attorney said they would put in a demand for the $5,000.00 and reached out 2 times with the request for the money over 2 weeks time and with no avail so here I am now filing a formal complaint.

  

  Business Response

  Date: 08/06/2025

  Thank you for contacting us and sharing your concerns. At Storage Post, were committed to delivering an excellent experience for all our customers. Well be in touch shortly to work together toward a positive resolution.  You may also contact us at ************.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My storage unit was sold after management agreed to hold it the 12th, as I was rushed there from a medical emergency. I was paying rent there two years. My vital information social security number banking information and federal documents are being used fraudulently, was being brought to my attention recently. The corruption with staff is a gross injustice. I was told they would sell my possessions back to me for 1000., dollars and they would deliver to me. I have text from staff and voice mails saved. It is most disturbing how I have been violated on many levels has affected my mental health that has never been in question. I'm devastated at the loss of all . my valuable possessions I can't replace. My medical equipment has been stolen a unit costing ten thousand dollars, I can't get returned. The entire staff needs to be removed and charged there are numerous after hour unlawful activities going on. My entire life's work is gone, I want swift justice. I'm devastated and sick. I need to stop the fraudulent crimes against me. The workers are big crooks. ************, is the main player and needs to be seized with entourage. I'm sorting legal counsel as well. They have no legal rights here. The entire company needs to be closed due to unlawful business practices and ***** crimes. Please investigate and uncover their wrongdoings along with sweeping entire staff, I'm sixty two and basically healthy this has created an unforseen condition, I don't want to break down and die! I was robbed of my life's work after being productive. They should not be allowed to operate in business. I am very affected by the identity crimes against me, they are using my banking information ? didn't get my important paper work returned. Please act on all parties now to spare any other person the devastation I am trying to contain. It's taking its toll on my ability to function correctly. Please give this immediate attention.

  

  Business Response

  Date: 07/17/2025

  We have been working to resolve this complaint, we will reach out to you again to discuss a mutually beneficial resolution.  If you need to speak to us, please call ************

  Thank you!

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease for a storage unit with storage post in ******, ** and moved in on 6/1/25. I arrived at location and no one was available therefore the move in instructions were sent via text and email. I planned on getting a lock and the customer service person helping me on 6/1 said there was a lock provided on my unit. I thought my items were safe but when I returned on 6/8/25 the unit was ajar, no lock in place, and all my items were gone. I called the customer service number because it was Sunday and the main office was closed. She made notation of stolen items and I filed a complaint with the Pelham Manor police. They came took pictures and my written complaint. I called Monday and ****** took a message for ***** the manager (he was not in that day). She sent me the tenant affidavit to fill out and send back. Tuesday 6/10 I called to attempt to speak to ***** at 11:30 left a message. No return call. I called again at 14:12 left an message again and no return call from *****. Later on 6/10 the Pelham Manor police (Det ******** called to tell me that he saw the camera footage from 6/2/25 and my things were removed by an employee and put in dumpster. I filled out the affidavit packet emailed to me and sent it to ***** certified and the tracking shows he received it on 6/17 and still have not heard from him. I have also sent 2 complaints via the Storage Post corp office portal on line and no one has emailed or called me. I had some rather expensive items in that unit that I am looking to be compensated for.

  

  Business Response

  Date: 06/24/2025

  Our goal is to provide excellence in your experience with Storage Post Self Storage.  We will contact you to provide an amicable solution to your issue.  Someone from our company has already attempted to reach you and we will continue.  If you need to contact us please call ************.  

  Customer Answer

  Date: 06/27/2025

  I received the above conclusion to the police investigation.  One of their employees entered my unit without authorization and discarded my things.  All of the scuba items were 1 month to only 5 months old.  I consider all my items NEW.  Plz contact me ************.  Your response said that you have tried contacting me but I have no voice mails from you. 

  

  Business Response

  Date: 07/07/2025

  Thank you for reaching out.  We have been in touch with you and we are working diligently toward an amicable resolution to your issue.  We appreciate your patience.  If you need us immediately, please call ************.

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 7th and again on May 8th 2025 I was locked out of my ******* result of this, I've had to pay workers extra to redo the job and loss of revenue.unit 7334 rats are in units destroying products, im only offered to moved the unit and not reimbursement from insurance. seeking loss of revenue and excess expenses $1,000 Spoke with ********* and was offered no help at all.Can provid any further information needed. Truly hoping to resolve on this level.

  

  Business Response

  Date: 05/29/2025

  ******, thanks for reaching out with your concerns. Our goal is to provide excellence in your storage experience. Our district manager will reach out to work toward an amicable resolution for your needs. If you wish to contact us please call ************. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Storage Post in *********** charged my card without my permission for fees that I didn't authorize. I gave them permission to charge the amount that was due for the month and that was it. They tacked on 45$ in fees. I told them that I can't afford the fees now and I need the credit card to pay my other bills. Now they said that if I reverse it and pay in a few days they will charge me another $30 in fees. That storage company is so difficult. I was there for many years. They don't exterminate and they constantly have mice problems. MY insurance for the storage unit doesn't even cover mice problems.

  

  Business Response

  Date: 06/16/2025

  Thank your reaching out with your concerns. We will research your request and respond with an amicable solution. If you need to reach us please call ************. Our goal is to provide excellence with your experience with Storage Post Self Storage. 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6th 2025, approximately 8:30 pm, my staff arrive at the storage facility ******************************** to retrieve products for a rental that was booked. Unit was paid was should've been accessible however we **** over $800 revenue that night. After calling endless to gained access, we retried to gain access again 2/7/2025 to my surprise unit was still locked. we loss a sale of $300. My self and staff tried to reach manager for nearly a month to resolve this issue and during the wait the unit was accumulating lates fees (I refused to pay when I loss revenue) til this very day, I have yet to speak to a general manager in regards to that claims, however the store manager offered me 50%. 50% of $199 when we loss $1,100 in revenue? no fair however I didn't want to stress the issue. Fast forward to May 7th again my staff attempted to gained access for an event and the unit was LOCKED. I then went myself after calling and speaking to manager to my surprised LOCKED still. the store manager admitted it was a mistake they exactly unlocked the wrong item (this is on video) so as business owner I should continue to lose revenue because of the faults of STORAGE POST? absolutely not? I want a full refund of loss revenue within 30 days of this filing> Thank you My unit is up to date and paid off. IF ANY PICTURES OR VIDEO ARE NEEDED FOR PROFF I WILL PROVIDE UPON REQUEST

  

  Business Response

  Date: 05/09/2025

  ******, thank you for submitting your concerns.  If we have not already reached you, we will contact you to discuss an amicable solution.  We appreciate your business wish to provide an exceptional experience with Storage Post Self Storage.  If you would like to contact us immediately please call ************.  Thank you

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/31/24 i was looking to rent a storage unit called storage post and they told me they had limited inventory and what they have for me to lock it down I have to put a deposit and it a no obligation if I don't want it they always cancel it. They sent me and email for the lease I never signed it. Because I had changed my mind two months later I get a bill from storage post for unit I never signed the leased for. Called to canceled and ask for refund they told me because I put down a deposit with all of my information they never canceled the unit. And they have the right to not refund me because they kept storage of market. When I never signed no lease.

  

  Business Response

  Date: 01/08/2025

  We will review your concern and reach out to you with an amicable solution.  If you need immediate help please reach out to us at ************.  We appreciate your business.