Complaints

This profile includes complaints for Motorvation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Motorvation, LLC

  1244 Techwood Dr NW Atlanta, GA 30318-7816

• 

  Motorvation, LLC

  1244 Techwood Dr NW Atlanta, GA 30318-7816

• 

  Motorvation, LLC

  1157 Battlecreek Rd Jonesboro, GA 30236-2407

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Motorvation Jonesboro ** sold ** a 2016 ************* for my daughter. It is unsafe to drive. Bad brakes no brake fluid. Bad tires. Shakes and is not aligned. My daughter put a down payment of $2900.00. She had the car for 2 weeks and it has been in the shop since. We have an extended warranty. Motorvation has declined to pay . they offered my daughter that they will sell her the brakes at employees discount.

  Business Response

  Date: 03/27/2023

  ******************:
  I am sorry you were having issues with your vehicle. However it is my understanding that your daughter abandoned the vehicle at a ****** Dealership and it has since been repossessed. If you have any questions please call the office at ************.
  

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19638551
  
  I am rejecting this response because:
  My daughter did not abandon the vehicle at ******* ****** contacted you to ask if you would pay for the repairs and you denied it.  The vehicle was also not repossessed we revoked the loan and as of today the vehicle is still at *******  You also sent a message to my daughter that she is driving a car that is legally not hers when you spoke to my wife and daughter when they bought the vehicle. I was and am in ********** **.
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/28/2023

  ******************:
  As per our phone conversation the vehicle was reprocessed and is currently on our lot. Please make arrangements to recover any personal property that was left in the vehicle ASAP. 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle - before purchasing i asked about errors or noises that the car was making they said they would fix before purchasing. After purchasing the car electronically started going off - hazard lights , sensors popped up when ever , engine light. I ask the dealership to look into it they said they couldnt because the mechanic wasnt in. 3-4 weeks later transmission goes out. I call ask them if they could fix it they say did I purchase a warranty I was never offered a warranty probably cause it was close to closing and they said any problems I could bring it back next couple days and the mechanic would look at. But everytime he wasnt available.

  Business Response

  Date: 03/18/2023

  Dear Customer:

  I am sorry you are having issues with your vehicle. ************************* our **************** Manger will reach out to you to discuss possible solutions. You can also reach him at *****************

   

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from this company about 2 weeks ago three days after I had it the check engine light came on I proceeded to contact the company and let them know what was going on they asked me to go to AutoZone and get the codes which I did and then I sent them over the codes they did not call me back I had to call them back to ask them what would be happening they told me that the truck needed some work and that I needed to pay for the parts but that they would have them installed the parts are very expensive I feel that they've totally taken advantage because I'm one woman that went in there to buy some vehicle they knew what was wrong with the truck because they even said they had the truck inspected before they sold it I totally feel that they took advantage of me the car that I had was demolished in the tornado on the 12th of January in ********* so I just wanted to buy a reliable vehicle and I feel that they totally took advantage of me and I don't have a lot of money and I need some help resolving this issue can you please help me They gave not contacted me since hence the complaint.

  Business Response

  Date: 02/17/2023

  *************************:

  Thank you for bringing this to our attention. Please give me a call at ************ so we can discuss this matter. 

  *************************

  Customer Service Manager

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealer based on the description of the dealer. The **** ******** **** SL 500 was listed as a mechanic special because it had a failed *** suspension. The manager and salesperson said everything else in the car worked. They described the car as a driving worming car except for the suspension. I was not able to inspect the car in person because I live in the ****************. I was making my purchase decision solely based on the discretion I was told by the manager and sales agent. I made it very clear to list out all the things they believed about the car. The sales agent told me he was using the vehicle to travel to and from the dealer with no issues other than the failed suspension. They described the car as everything else working. When the care arrived. It was missing peace from the interior. None of the electronics would work. The doors would not lock or unlock. They claimed the vehicle was serviced with an oil change and was in working order. The vehicle has many failed components like the main convertible hydraulic pump, the *** pump that manages all of the locking and unlocking mechanisms the entire trunk trim missing. Coolant leaks and oil leaks everywhere. I received a car that needs extensive work. I contacted the dealer and was told they sold me the case as is. My main complaint is I lied about the description of the vehicle and had more issues than disclosed knowing I was buying in good faith of their descriptions.

  Business Response

  Date: 02/07/2023

  Dear *****:
  I am sorry you had a bad experience with the purchase of your vehicle. As this was a sale that happened over 4 months ago please allow us the opportunity to review the matter and a member of our customer satisfaction team will reach out to you.
  
  

  Customer Answer

  Date: 02/07/2023

  I reached out to you on the day I received the vehicle. I spoke with a manager who said they will look into the matter and I was told that you won't recognize any of my claims because the car was sold as is.  That answer was really unfair since I trusted your business to provide a home disclosure of all the vehicle issues.  I was lied to when they told me the car had no electronic issues. The main convertible hydrologic pump and central lock PSE PUMP are not in working order. All this you were told via telephone the day I recover the car.  Please consider I trusted your business to give me a clear hones description of all issues with the car.  I was told the car had no leaks. The car leaks oil from the engine valve gasket and has several cooling houses leaking coolant. 

  Business Response

  Date: 02/15/2023

  Dear *****:
  We are sorry you were not happy with the purchase of your vehicle. Our inventory does include vehicles advertised as "Mechanic's Specials'', which are listed at rock bottom prices and require some mechanical work before they can be used as daily drivers. We make no warrants as to the exact repairs needed, and require every purchaser to sign a disclosure with that acknowledgment. 
  The Mechanic's Special you purchased was priced $10,000 below retail, and while we are sorry that the needed repairs are more than you anticipated, the purchase should still represent a great value for you. 

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19345646
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  The fact you listed the car as a mechanic's special doesn't take away the fact your business lied about the components of the vehicle not working. This is more important since you know I was buying the car across state lines. And based on your descriptions of why the car was a mechanic special. The information listed was ABS Suspension. And I was told this was the only major issue. I was promised the licking and unlocking mechanism was operational. And this was not true. I was told the vehicle had no oil or water leaks and this wasn't true. I specifically made the offer of buying the car at this price which at the time was $6,000 under retail value. Considering I will need to replace the suspension and one hydraulic for the convertible top.  This was far from the truth. Your business. Lied and missed represented all the information about the vehicle. 

  Business Response

  Date: 02/16/2023

  ****************:

  As per our phone conversation we are unable to assist with the reconditioning costs on a mechanics special. If you would like to return the vehicle please call the office at ************ and we can review what options are available.  Ask to speak to ****** in customer service.

  Thank you.
  

  
  

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19345646
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  As per your phone call you refuse to recognize that your employers lied to me in regard to the working condition of the vehicle.  Never did you offer to take the vehicle back on my initial complaint. If you want to take that out with me you will need to pay for all shipping costs. It would be simple to recognize you missed representing the vehicle. On many other failed components on your mechanics special. Like the central locking mechanisms like the *** PUMP. the main hydraulic pump for the convertible top. All this evanesced has been provided via the text messages your sales agent had with me.  I m willing to settle this matter for the amount kc $1,000.00 to cover the items that your employers  lied about.  

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a truck from the dealership that was falsely advertised as safe to drive. After taking to a frame shop and mechanic, both have deemed the vehicle unsafe to drive. Please review supporting evidence.

  Business Response

  Date: 02/01/2023

  On 1/14/2022 the customer purchased a vehicle that was advertised as a "Mechanic's Special". The customer was informed that the vehicle had multiple mechanical issues that needed to be addressed before it could be put in service as a daily driver, which was why it was priced $12,000 below retail value.  The customer was informed that the vehicle had frame damage, and was sent multiple pictures of the frame prior to purchase.  Upon taking possession of the vehicle and getting a repair estimate, the customer was dismayed to learn the costs of the needed repairs and expressed buyers remorse. 

  We have reached an agreement with the customer and te vehicle is being returned. The customer has the option of receiving a credit towards a different vehicle or a partial refund.
  

  
  

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a vehicle, put 3 grand down , ran into some issues with the fuel system and had to get it fixed which was another **** , after doing that I was late on my first payment and it was sold back to the dealership. They led me on thinking I would get the truck back but now its back up for sale again. I should be reimbursed on the money Ive put into it, my downpAyment and my deposit plus my things still in it. They completely left me screwed

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  for the past 3 month this has *** going on. I bought a car from motorvation, the same day the car wouldnt go in reverse and i text them right away. they told me to get a diagnostic test and i did and i had to pay for it. the test proved that this car was a lemon. they said the would fix it in a reasonable time but didnt and prolonged the situation and had no communication with me until after i called the bank and i had to reach out to them. so the car was a lemon. i had to call the bank myself, sent diagnostic test ( I had to pay for) the bank cancelled the loan and tried to contact them for over 10 business days with no answer. I text them told them the bank re assigned the loan back to them and I requested a refund for my deposit and 1st truck payment. they are not responding to me. they obviously dont want to refund me my deposit. i lost time, money and my trailer because of this. the *************** knew i needed my truck to pick up my trailer but i lost that as well. ******* from finance was rude and told me "good luck with getting my money back"

  Business Response

  Date: 12/14/2022

  Mr. ******** bought a vehicle from Motorvation. After he purchased the vehicle, he began to have issues with the vehicle. He called in stated that he was having issues with the vehicle. I (*******) assured the customer that we will get him taken care of and back on the road. He was asked to get a diagnostic test so we would know exactly how to approach the situation with a reasonable solution that works for both parties. After he got the diagnostic test, it was determined that it was the transmission, and he would need a new transmission or have the original one rebuilt. We the dealership ordered Mr. ******** a transmission and paid for it in full. We also paid to have the transmission shipped to the shop that would be repairing the vehicle. We also paid in full for the repairs to be completed. Mr. ******** was contacted and told that we would be purchasing and paying for install of a transmission in his vehicle. He was also told that it would not be a quick turnaround simply because we ordered the transmission and like most parts these days are on back order and that would be responsible for most of the wait time. He stated ok and that he just wanted the vehicle fixed to get back on the road. Once the vehicle had been repaired. I called Mr. ******** several times, Texts were sent, and I never received a response. It is now 12/14/22 and I still have not heard a response from him. He also slandered my name by stating I said good luck with getting your money back and I have not even talked to him since the call to let him know we would be fixing the vehicle and we have no control over the wait time due to shipping etc. I'm thinking about taking him to court for defamation of character simply because I have given him the upmost respect. We also offered to assist him in covering his Truck payment simply because he told us he was low on monetary funds. As far as I'm concerned, we have bent over backwards for this customer, and it is disheartening to even see a complaint to BBB as well as social media outlets. However, I wish him the best in his endeavors.

  Customer Answer

  Date: 12/20/2022

   
  good  afternoon, the truck has more issues then just the transmission. the diagnostic test proves that fact.  the same day i got the car  it wouldnt go in reverse and i sent them a text, not call, to tell them the truck would not go in reverse on 9/26/2022 at 1:48 PM. the saleman got back to me two days later on 9/28/2022 at 9:30 am and told me i had to deal with CS. 11 days later on 10/7/2022at 11:52 Ieashia TEXT me, not call about getting a diagnostic test. i got the1st test on 10/07/2022 at buddys tire and service center that i paid $100 for. ******* didnt like the results and wanted me to go somewhere else and i did. that place didnt work on fords and i told her that. now she wanted to send me another place wich then i sad no, because i was taking time off from my job and they should  be the ones fixing this. on 10/11/20/2022 at 11:11 i CALLED and told ******* i was bringing the truck back and she said "no, i needed an appointment" i told her i was coming anyway and thats when she said "well you ***** be bringing it back to return it, and i said yeah. thats when she said "good luck with getting your money back". this is the 2nd and last time i spoke to her on the phone. i TEXT ***** and told him i was bringing the truck back and i did. i spoke to him then, in person,  i told him what ******* had said and "siad thats not good CS" and he said "she must be having a bad day". we also talked about the truck, ***** said 3 options,' get in another truck, money back or fix the truck' in  wich he said "well imma have to fix the truck anyway" i told him it wasnt gonna be fixed in a reasonable time and i wanted my money back. he then still anted another diagnostic test as well, so i got another one on 11/17/2022 at 11:11 am from Aamco to prove the truck was a lemon. at that point i told him again i want to return the ***********  want my money back.on 10/17/2022 at 4:38 PM i text the salesman ***** and told him that ***** was getting me out the truck. ***** said he would reach back out to me and they did not. no text or call. on 11/05/2022 because my payment was coming up and dint know what to do, i called the bank and sent the the diagnostic test to the fraud ***** i told them as well that i did NOT want the truck and they tried to reach motorvation but no response. when they did reach them, thats when they said that i wanted the tuck fixed wich is not true. Obviously  they were buying time to fix the truck and say its fixed. i payed the 1st payment. on 11/09/2022 i text both ***** and ******* and told them about this. on 11/14/2022 they text that the truck is getting fixed and on 11/17/2022 they text me about the truck being ready. it wasnt until after i text them about the banks response that they text back. those text were just to try and cover their butts after the fact and make it seem like it was for me.  was to try and give me the truck back. i know how this works, they didnt do anything out their way for me but to sell me a truck that they knew was a lemon. all these things that  they say they paid for wasnt for me, they had to do that anyway. i told the bank from the 1st phone call that i did not want the truck, everything was recorded and will be used if have to. yes, i gave them a bad review and i just told the truth of what happened and who said what. after i got in contact with BBB Rahim text me talking about he wouldnt keep my money... i still havent got my money so thats exactly what he is trying to do.  i have reached out to a "lemon law" lawyer and will pursue this matter in court if need be. all that "he said she said" will not hold in court, the fact remains the the diagnostic test proves they sold me a lemon. all i asked for was my money back for a service that wasnt done.
  

  THE GODPHATHER

  Business Response

  Date: 12/20/2022

  Again, I never said good luck with getting your money back. I said good luck on returning the vehicle simply because we have a no refund, no return policy that Mr. ******** signed at purchase. In which there is nothing wrong with wishing someone good luck on anything that they are trying to accomplish. So, to make this a negative remark is far fetch. I wish he would have called me in the meeting when he met with ******, and I could have explained why I made the remark this way he and ****** would know my intentions. But instead, he assumed it was said to be negative. He also signed AS IS document as well. He states the vehicle had other issues like the reverse. However, once the transmission was replaced all other features worked perfectly. We even offered to help assist with his payment due to the fact he said he was short on money. No other dealership would even offer that type of assistance. We have bent over backwards for Mr. ********* He stated that i didn't call but text. That is not true I always call first if no answer I then proceed to text. It's one of those things were no matter how you try and help, some people are just ungrateful and just downright cruel. I'm flabbergasted at a grown man trying to defame my character as a nice caring helpful woman that I am. However, I won't let this make me bitter. I still wish him the best with all future endeavors.

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18516716
  
  I am rejecting this response because: at 1st she said she never said "good luck" now its "oh i aid it for something else". you said it.. period//. so i wanst lying. and defamation of character is "when something untrue or damaging is presented as a fact to someone else. she stated that it was only the transmission and that since that's fixed that it fixed everything else. obviously she's not a mechanic.so i sent the diagnostic test to show that there are multiple things wrong. fixing the transmission doe not fix the motor mounts, flow plug module, EGR flow, turbo boost, air bag, tcc circuit, or codes, PO-742,2227,571. once again they didnt do me any favors what so ever ,in pricing or my payments. and i never asked them to pay anything for me. i never told them i was short on money nor asked them to help me. i payed everything myself. so she needs to stop with that they bent over backwards for me lol wow really. the truck was overprices as and they knew it had issues and never once revealed that to me. the dealerships have their own agenda and always want to bully or deceive to make a sale. if she's a  a nice caring helpful person then why you say didnt say something when you did and say you bent backwards and didnt. you want to try and show that you are what you really not. 

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 15th We started speaking with ******************* with Motorvation ********* on a 2019 Kia ***** ***** advertised at that time on CarGurus was $18,169 which included delivery to **********, **. My husband spoke with them several times trying to work out the out the door pricing. We were paying with cash, so want to know the final cost. They agreed to sell to us at $17,400 out the door. We had $17,000 to spend and asked if they would go to that. We didnt hear from them again and we contacted them again on 10/20 and said I guess you are not going to work with us. They told my husband they had sold it to someone else and if it fell through they would contact us, which they never did. We found it online a 2nd time while looking for a car. Contacted them again and they said they were giving the guy until Wednesday October 26th to pick up the car. They asked us if we would put a down payment on the car to hold it if this sale didnt go though. We said yes and proceeded to give them our credit card information for a $5,000 down payment. Then they sent us a contract to sign for the out the door price. We were shocked when the out the door price we were given had gone from $17,400 to OVER $20,000. We contacted them again and said what this is much higher than agreed on. They then told us the sold the car for full asking price after we had given them the money down. We requested a refund of our $5,000 down payment and they immediately went dark, with zero response on our refund. Today is November 6th, and still no word on our refund and our credit card company has contacted them as well with zero results. This is OUT AND OUT THEFT!!! STAY AWAY FROM THIS BUSINESS. THEY LIE, CHEAT AND STEAL. RUN FAR AND RUN FAST. WILL CONTACT CARGURUS AND POST AS WELL WITH THEM AND BBB.

  Business Response

  Date: 11/14/2022

  I have responded to the customer and have issued a refund of deposit to the customer.

  Customer Answer

  Date: 11/14/2022

  Thank you for the update.  We have spoken with them as well and I know they stated they did a refund today, but still nothing shows on my Discover Card.  Discover also spoke with them about this.  So with us, you and Discover we are finally at least going in the correct direction.  I will wait until we actually get the money back before closing this complaint.  Thank you for your help. 

  Business Response

  Date: 11/28/2022

  We have taken care of the issue. We have also refunded the clients' money. It was clearly a miscommunication error. We have apologized to **************** about the mishap and assured him that it will definitely be taken care of in a timely manner in which it was handled and have been completed thanks.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I finance a truck from motorvation as is supposedly with a good working truck when I bought it the engine light was on so I wasnt going to buy it but I asked the salesman about it and could they fix and get that light off before I buy it he states that the engine light wont go off because the bulletproof makes all of the engine light come on so I buy the truck my first week driving it the turbo went out so I fixed that the next week the truck cut off and wouldnt crank again so I took it to get diagnosiss on the truck at the first dealership could that the high pressure oil pump was gone a pipe was messed up and something was tightened too tight and messed something up on the head when I contacted them they said they wasnt paying to get it fixed so I discontinued my payment for it because I wasnt going to pay **** to fix something that was already messed up when I got it so I contacted them to let them know that if they wasnt going to take care of that matter I couldnt keep a truck that I only had less that two months but they still didnt comply

  Business Response

  Date: 11/02/2022

  Please remove because customer is not in our database.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, 2022 went to the business to purchase a truck.I put down $7,000 for a 2019 Chevrolet Silverado. Drove truck from *******, ******* to *********** ********** upon coming home check engine light came on, took truck into Chevrolet dealership in ***********, ** service department discovered the truck needs a new engine caused by a lack of maintenance from Motorvation. I've tried multiple attempts to get ahold of the manager at Motorvation (******) and im always told he will call back later or he's busy and try again tomorrow. I've gone 3 months without being able to drive my truck, I've made 3 payments on it and have been informed it would cost 12 grand for a new motor. I've had no response and no luck getting assistance from Motorvation to resolve the issue. I was sold a salvaged truck with a washed out title, I have a brand new truck I can not drive I need help getting a resolution and to be able to drive my truck again.

  Business Response

  Date: 01/11/2023

  On April 29, 2022 the customer came to look at a 2019 Chevrolet Silverado at our dealership in Atlanta GA.  We explained that we sell all our vehicles AS-IS with no dealer warranty. After inspecting and test driving the vehicle, the customer bought it along with a powertrain warranty that he purchased from a 3rd party.   

  On May 20, 2022 the customer informed us that after driving the truck across country, he noticed an engine issue and took the truck to a Chevrolet dealership for inspection. 
  The technician at the dealership relayed to us that based on the odometer,  the customer had driven approximately ***** miles after he purchased the truck, and that the engine was damaged and would need to be rebuilt or replaced.  The technician filed a claim with Chevrolet on the customer's behalf, as the truck was still under the manufacturer's warranty and he thought there might exist an engine defect.  However, Chevrolet subsequently denied the claim and so did the 3rd party warranty company. 

  After his warranty claims were denied the customer asked us to pay $15,125 to install a brand new engine for his truck. Although he purchased the truck AS-IS, and we were under no obligation to assist in any repairs, we offered to pay half the cost to have a quality used engine installed as a show of goodwill.  The estimated cost was $7,500.  The customer refused, stating he would only accept a new engine. We offered to give him $3,750 towards the costs of a new engine and he again refused, stating he felt his truck's mechanical problems were solely our responsibility, and he did not want to pay anything towards any repairs. The customer then threatened to sue ************* or around October 10, 2022 the customer called and threatened to slander our name on social media if we did not agree to pay the entire cost to install a new engine.  We refused and repeated our initial offer to pay half the costs of a used engine.  The customer then made good on his threat and posted on social media platforms an untrue account of events and implored his 30k+ followers to slander our name, some of which did.  
  
  The customer's assertion that his trucks engine failure was caused by a lack of maintenance on our part is false.  All of our vehicles receive a quality check inspection prior to being listed for sale. His truck was mechanically sound and running smoothly when he took delivery and drove it cross country.  It is also untrue that the truck was salvaged or had a washed out title. We conveyed a clean legal title, and despite his claims he has failed to produce any document showing otherwise.  And it is patently untrue that we have not been in contact with the customer in regards to this matter. We have spoken numerous times with him, the service department at the Chevrolet dealership, the warranty claims department at Chevrolet, and the 3rd party warranty company.   We have done everything we could to assist him in dealing with this unfortunate circumstance, including offering to pay half of a reasonable repair bill.  We take the satisfaction of our customers very seriously and find it unfortunate that despite our best attempts to act in good faith, our repeated offers to extend goodwill to this customer were not well received.