Business ProfileforSweetdeals.com

On 4/19/24 I purchased a voucher in the amount of $28.95 for *******************. On 5/17/24 I purchased a voucher for *********** Grille. Both were purchased through the online company Sweet Deals. On May 10, 2024 I reached out to their online support department to let them know I still hadn't received my vouchers in the mail (in the screen shots you will see they both say they will be shipped via mail). A rep responded within a day or two stating that "they were emailed" and to check my Spam folder. I did and there was no voucher, nor was there supposed to be since it clearly stated at time of purchase & confirmation they would be sent via mail.I had the same issue on 5/17/24 when I purchased a $28.95 voucher for *********** Grille. No voucher via email or mail & no response from customer service despite outreach attempts on 5/24/24 & 6/10/24; therefore, there has been no part on the company to resolve the issue since they have only responded one time and the information they provided was incorrect.I would like a timely refund or replacement for these items as it's not been close to 3 months that I've paid for 2 items that I have not received.