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ComplaintsforGreenbriar Animal Hospital
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On Wednesday May 3 2023 I was contacted by a rep from CHEWY an online pet supply/prescription facility stating in order for them to process my online order i must contact my dog's vet clinic Greenbriar Animal Hospital and get a paper copy of *****'s prescription. I was told by the vet that a copy will be given once I arrive. Friday May 5, 2023 I called and was told it would take a moment and I decided to come back on Monday May 8, 2023. After arrival I was given the run round and was told that they will only give him the medication if i get them to fill it. Once I found out I wasn't getting a copy, I request both dog's medical records and was told NO.Business response
05/15/2023
*****************************,
You are a liar.
No one has ever done that in my clinic.
Why would you go to the Better Business Bureau and subject yourself to libel?
We have everything documented and no one told you "no".
What you received via email (see attachment) was a response explaining our procedure for picking up and/or requesting a prescription.
We are not keeping your pet from this product, but this product is not one that a pet is kept on indefinitely and without proper veterinary monitoring.
We can also email or mail your records to you since you walk here and we do this whenever a client requests their records for grooming purposes, or for personal record-keeping.
Now that we know that you are a liar, we no longer wish to work with you or your pets and are referring you to any other animal hospital for future veterinary care.
Here again, we also attempted to reach you via phone on several occasions as telephone records will show. You decided not to return the calls and then go online, and type lies.
There is something wrong here and it has nothing to do with our policies and procedures, which are not only legal, but always explained for clarity and client understanding.
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Contact Information
3600 Campbellton Rd SW
Atlanta, GA 30331
Business hours
Today,8:30 AM - 4:00 PM
MMonday | 8:30 AM - 4:00 PM |
---|---|
TTuesday | 8:30 AM - 4:00 PM |
WWednesday | 8:30 AM - 4:00 PM |
ThThursday | Closed |
FFriday | 8:30 AM - 4:00 PM |
SaSaturday | 10:00 AM - 1:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.