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Business Profile

Wholesale Shoes

Nfinity Athletic Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Shoes.

Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package was mis-delivered to another address. i recevied an email 12/31/24 stating my package was delivered, me being at the delivery address when at time i received the email. I walk the office of my complex searching for my package with no success. I searched *** website because my order claimed I've purchased delivery service from ***, turns out the tracking number didn't work. At that time I file a claim on Nfinity Athletic website on 12/31/24. After receiving a confirmation email from Nfinity, I discovered That Nfinity required me to contact the delivery service i called *** 01/02/25. They informed me the service provider was in fact a company named ****** and *** had no associations with that company or my package. Went to ****** website filed my claim then explored the website and located the verification photo then noticed the doorway wasn't my door. Which show in the attached photos. I am unsure where my package is but i never received it and both company have not made any attempt in resolving this issue. I am requesting my order or a refund.

    Business Response

    Date: 01/10/2025

    Hello Terreance, 
     
     Thanks for reaching out - I'll be taking over this ticket. We offer ************************ on all orders over $100 in case orders are lost, stolen, damaged, etc. We see that your order was opted-out of Route (screenshot). In that case, you would need to file a claim with the carrier - OnTrac for the package they mis-delivered. 
     
     Most carriers will direct you back to the vendor/shipper, but we release all claims on orders we ship out. In this case however, because our response was not ideal, we've refunded you in full, and you should see an email with those details. Your funds should be returned in 1-2 business days. 
     
     If you do choose to reorder, please be sure to leave Route Protection on the order - we've sent an additional $5 GC for this order to cover the expense. 
     
    Thanks for your patience and understanding
     
    kind regards
    Nfinity Athletic

    Customer Answer

    Date: 01/13/2025

      Hello Abby 




    Thank you, for your response I believe survive should be a priority to insure a company's success. In this case it has been a troublesome and time consuming process. Although steps have now been taking to correct the issue, had Nfinity Athletic actually used *** as advertised this issue could have been rectified in a timely manner. Thank you starting the reimbursement processing in which has not reflected onto my banking account yet, but I'm certain it'll process within a few more days. 

    Business Response

    Date: 01/21/2025

    To the concerned: 

     

     The carrier confirmed delivery to the address provided by the customer on OnTrac# *************** (attached); the customer also opted out of our shipping insurance service - meaning they should pursue a claim with the carrier - OnTrac directly. The customer declined to do this, so we've already refunded them as a one-time exception (attachment #2, #3), and notified the customer of this. 

    We encouraged the customer to retain the shipping insurance on their future purchases in case there is a repeat of the issue. 

  • Initial Complaint

    Date:12/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nfinitys website now asks if you want to add *************** to the orders. I did not, so I didnt add it. They chose to add it anyways... I emailed and asked for it to be removed. I questioned why it was added, and they say they automatically put it in the cart of people who spend over $100. They said there was a box toward the end where I could AGAIN choose not to have the ***************, but apparently I didnt see it. This is not clear, nor did I find their new action plan of adding $6/7 to every order advertised. Im sure they outsourced their shipping, but adding a fee on top of the already $14 shipping is just theft.

    Business Response

    Date: 12/11/2024

    Hello *******, 

     

     Thanks for reaching out - we saw one of our agents (Ace) reviewed your request for a refund on ************************** and that was completed. A notice should have gone to your email about the refund when it was done - yesterday morning. 

     

    kind regards
    Nfinity Athletic

  • Initial Complaint

    Date:07/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with nfinity on July 3 2024 with express shipping which said it would ship within 3-5 business days. I received an email that stated my order was received and confirmed. I received no further communication. On July 9 2024 I emailed the contact information on their website and received an automated message saying I would hear something within 3-4 business days. I received nothing from them. I emailed again with a request for the status of my shipment on July 11 2024 and still have received no communication from this company. My paypal account has been charged and payment has gone through to them. They have no other way of contacting them except through their email. This is supposed to be a birthday gift for my daughter in 4 days and I can not get any information from this company on the status of my shipment, or can not find a way to cancel my order to try and re-order the item.

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sparkle bag over 1 month ago. I paid 200 dollars and didn't get so much as an email yet. they have not shipped my item. I messaged the company numerous times with no response. I'd just like my order or to know it's shipped. I paid extra for next day shipping.

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased an item june 12 they charged my credit card it shouldve been here 2 weeks ago i have heard nothing no shipping notification i sent them several emails with no response on where my item is and then yesterday they sent me a response saying sorry your shoes arent what you wanted please **** them back, i didnt order shoes! i just want to know where my order is since you have charged my card there is no phone number for this company to reach a person just a personal number to ********************** marketing coordinator and left several vm nothing returned i have sent messages on fb instagram and nothing i just want my order of the uniformer. For such a large company how do you not have customer service contacts you state you have a chat option on your site but that is a lie. this is crazy doing business like this.

  • Initial Complaint

    Date:07/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had just resolved the issue in early June.6/18/24 - sent an email to **** stating that the new shoes were big and I'd need to do another exchange.6/18/24 - a confirmation email was sent acknowledging receipt of my email.6/18/24 - an email was apologizing for the shoes not working out and sent a link with the return process.6/18/24 - received an email from ***** stating that the return window had passed. It had only been 2 days, but they were going to make an exception for us to return.6/18/24 - I tried to begin the process via the link they provided. The order # was not being recognized. I emailed ***** stating that. 6/19/24 - I sent another email asking for acknowledgment and assistance.6/20/24 - I sent a 3rd email asking for acknowledgment and assistance. Still no reply.6/23/24 - ***** finally replied and sent me a new order # to submit to start the process of exchanging.6/25/24 - Order number supplied from Nfinity was entered and still didn't work. I sent 2 screenshots providing proof of problem.6/26/24 - Still no reply, I sent a follow up email.6/29/24 - Still no reply, I sent another follow up email.I've requested a phone # and they will not supply it. I need to return these shoes and get ones that fit. Their sizing guide on the website is terribly inaccurate.

  • Initial Complaint

    Date:06/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for Nfinity Mid-top Beasts, size 7.5 (white) and a Uniformer on 6/16/24. Order SPFY250163 Received a email stating order was received, then follow-up on 6/17/24 confirming items shipped. Package received on 6/19/24 with packing list stating both items were in there. Unfortunately, it was just the uniformer. The shoes were not in the package.I've tried reaching out for assistance without being able to connect with a customer service person. No phone number on file for customer service and the company is not responding to my emails or ******** Messages. I would like the item ASAP or a full refund included tax and the $0.98 fee for exchange options.

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes. They where the wrong size so I put in a return and sent them back. I got an email saying that they would contact me in two business days with a shipment for new shoes after they received them 9 days ago and I havent heard anything. I had to pay the return shipping and the restocking fee plus the cost of another pair of shoes and still dont have shoes and cant get ahold of customer service. I have paid for two pairs of shoes and have not received the shoes or a refund for the pair I sent back. Just would like some communication and for my shoes to ship and a refund for the initial pair.

  • Initial Complaint

    Date:04/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered my daughters cheer shoes on 3/13/24. My husband and I are divorced and I had her shoes set to deliver to his home in **********. I told my daughter they would arrive March 18th. I had honestly assumed she had received them since she didnt mention not getting them. She finally mentioned to me they had not come in and where were they a couple of weeks ago. I have since attempted to file a claim to Route (where I paid through Nfinity for insurance) and was denied since it was outside of the my window but given an email of someone at Nfinity and was was told the person was amazing to deal with. I never got an email or response so emailed Nfinity. I can honestly say not having the ability to call someone at either business is insane!!!! Nfinity just emailed me back and said to refer to my claim with Route and they could help me. I looked back and it says the shoes were delivered to ******* which is 20 miles away, no address and to someone named ****. *** has not returned an email either. I have a tracking number, order number and route number from Route. This is unbelievable and told I am out of luck????? I just want my daughters shoes which I paid $173 for after taxes, shipping and my package insurance

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 19, 2023, I placed an order for a sweatshirt and a backpack. On January 23, I was delivered someone elses order which was shoes and a purse. I immediately contacted customer service about my issue in which they told me that they will send me a Label to return the incorrect items. They have not sent me the label, and I have requested the label to be resent many times with no response. They still have not shipped my order to me. At this point I have emailed them again and asked for a refund as I no longer want my items that I was never shipped. I just want a refund and I just want to return someone elses order so they can get it.I have reached out many times to customer service via email several times with no resolve. I have included my phone number and pictures and evidence of my claim and begged somebody to call me. Nobody is getting back to me and I really need to get this resolved.

    Business Response

    Date: 03/06/2024

    To the concerned: 

     We found this request resolved when, on 2/26 the customer was refunded in full for their order that did not deliver (screenshot attached). We also provided a prepaid label to use in sending the incorrect items back - and they were delivered 02/28 on UPS#1Z3V79F69096181376. These details were communicated to the customer, and we now consider this matter resolved.

    kind regards
    Nfinity Athletic

    Customer Answer

    Date: 03/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Nfinity Athletic Corporation is NOT a BBB Accredited Business.

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