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Business Profile

Wigs

Mirror Hair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I purchased a Wig with from Ameir on august 2nd . I was quoted **** business days initially . just like all the other post every time he would quote me a shipping date he would then push it back further and further and now he is no longer replying . He would change his story to about to ship my order then the next week he ran out of hair . I wish there was a solution to the problem but its very clear to me that he keeps doing this to women and we never get the wig . This is sad that our hard earned money is not valued like his celebrity clients . All we want is the product and services we paid for. I hope my post will help others not het scammed as i did .
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I spoke to ******* "*****" ****** on 4/11/23 via phone. I ordered a wig, which I heavily rely on for severe alopecia. I sent him a deposit. I inquired about the status on 5/5/23 and he stated it was ready, but he was unable to locate my contact info. He said he would mail it the next day. After discussing the details of the picture he sent of a wig he claimed was mine but did not look like the style I requested to be replicated, he said he'd alter the hair, assured it was no problem and would ship the next day. I sent him the remaining balance. I inquired about the status on 5/15/23 via text. He responded 5/16/23 that he redid the entire wig and it was almost ready. I asked him to send me text when ready to ship. On 5/25/23 I asked if I'd receive it by 6/2/23, as I was leaving town. He responded yes. On 6/15/23, I requested a refund of $830 as two months had passed and i had not yet received my order. I received no response after multiple calls to two phone numbers, voicemails, texts, and direct messages through Instagram. He continues to post his work, with recent clients and other potential patrons inquiring about his work/prices. I happened to come across another woman who has been waiting on her product since February, but she was blocked when she made a comment about fraud on his page.
  • Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I had the same problem and issues as all the other complaints. I ordered a unit in October 2021 and paid him in full. I only ordered from him because my daughter recommended him. She ordered from him before and received her item, but she did have to contact him several times and threaten him with a PayPal complaint. I've sent numerous emails, texts and Instagram messages. He stopped responding after a few months. When he set up his web site, I contacted him through that portal and also left voicemails. My daughter also contacted him several times on my behalf since she recommended him and he responded a few times with the same promises of sending it. It was very frustrating that he would not respond to me when I sent him the money and he was fully responsive for that. Now he doesn't respond to her at all either. This is upsetting and frustrating not only for the loss of money, but also because he has done this to many people. And somehow he still continues to have people in his "shop" that he posts on IG.

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