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Business Profile

Collections Agencies

CCI Contract Callers Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for CCI Contract Callers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CCI Contract Callers Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 121 total complaints in the last 3 years.
    • 53 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CONTRACT CALLERS INC Power and I do not recall or have contract with ** ******* *** *** ********

      Business Response

      Date: 02/25/2025

      We are a third-party debt collector. We have updated the credit reporting agencies that the account is in dispute. The creditor will provide us proof of the debt and we will send it to the consumer.

    • Initial Complaint

      Date:01/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern: I have asked you to validate the alleged debt that you claim that I owe, and all you have provided me are statements and signatures to an Alleged account that you cannot prove is mine. You have violated my consumer rights under the **** **** ********** ********* *** ******* ***** ********* * Validation of debts. You Contract Caller INC failed to validate this alleged debt”. I refuse to pay this alleged debt until the proper validation of this debt is provided. Please cease and desist all collection activities until you can properly validate this alleged debt. Furthermore, I request verification of the alleged debt, specifically, a copy of a contract or agreement. Said contract or agreement must be with the original creditor and signed by all parties involved. You are illegally attempting to collect this alleged debt and money that I do not owe. This Cease and desist include but not limited to any collection attempts and or reporting of this account to any CONSUMER REPORTING AGENCY. ** *** ********* Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt. If proper validation of this alleged debt is not provided within 30 calendar days of receiving this notice, I will assume this alleged debt to be invalid and you shall delete this account and stop all collection activities regarding this account. Furthermore, you do not have any jurisdiction or authority to even collect on this alleged debt.

      Business Response

      Date: 01/29/2025

      We have not had any communication from the consumer, in other words we have not received any requests for debt validation. When the account was received, we emailed the consumer a validation notice and it was delivered. We have obtained debt verification from the creditor; we are including it with this response as the consumer has requested a cease and desist in communication. The creditor contends this is a valid debt, and invite the consumer to contact them at 800-342-5775.

    • Initial Complaint

      Date:01/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed that this company call contract callers and they are also calling their self CCi they’re different states has appeared on my credit bureau. All three saying, I owe different amounts of money they are appearing on ********** ******* and ******** I do not know this company they are a scammer.I have no idea who they are and I want this immediately off my credit reports and I will be filing a report to Credit protection reporting agency if this doesn’t get resolved ASAP.

      Business Response

      Date: 01/23/2025

      We are a third-party debt collection agency. Our name is Contract Callers, Inc., and we also go by CCI. We are reporting the same information to  all three credit reporting agencies. We have reached out to the creditor for debt verification and will send it to the consumer once received. In the interim the creditor invites the consumer to contact them with additional questions.

      Customer Answer

      Date: 01/23/2025


      Complaint: ********

      I am rejecting this response because:This isn’t my account . They haven’t never valaidated me I don’t know this company.I want this removed off my ******** it is ONLY one this credit bureau.

      Sincerely,
      ****** *****

      Business Response

      Date: 01/30/2025

      The amount owed is $***.**. The credit reporting agencies round up or down to the nearest dollar amount. As mentioned in our initial response we notified the creditor, and they have provided debt verification. It will be sent to the consumer. In addition, the creditor invites the consumer to contact them for any additional questions.

    • Initial Complaint

      Date:01/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **** ***** ******* *********** I don't have a contract with Contract Callers. There is no valid proof linking me to any apartment lease for any complex in my name, under my rights under Fair Credit Reporting Act, I deem this to be inaccurate information.

      Business Response

      Date: 01/19/2025

      We have requested debt verification from the creditor, once it is received, we will send it to the consumer. In the interim, we have updated the credit reporting agencies.

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***** ****** and I do not have a contract with CONTRACT CALLERS INC plus they did not provide me with the original application like I asked. Account No: **** Amount Disputed: $54

      Business Response

      Date: 01/13/2025

      We have not received a request from the consumer for a contract. We do not enter into contracts with consumers, our contracts are with the creditor. We have requested debt from the creditor and will send it to the consumer. The credit reporting agencies have been updated.

    • Initial Complaint

      Date:12/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******** ****** and I do not have a contract with CONTRACT CALLERS INC plus they did not provide me with the original application like I asked. Account No: ******** Amount Disputed: $2108

      Business Response

      Date: 12/26/2024

      We are a third-party debt collector. We do not enter into agreements with consumers, our agreements are with the creditors. We have requested debt verification, and it will be sent to the consumer.

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** ** **** I called Contract Callers Inc, to pay two bills to have them removed from my credit. When I spoke with the customer representative she told me that I would receive an email with the proof I paid the bills in an email. I never got the email, so I called in again today and spoke with another representative and was told that I would have to send proof of payment in order to get a receipt for the bills I paid and I would have to wait 3-5 business days by their representative Karen. When I make a purchase with any other business I immediately get a receipt, Contract Callers is making people in dire need of housing wait a week just to get proof they paid their bills. If I never called in today I still would be waiting for a receipt I would’ve never gotten. I have a current child protective services case and can’t afford to wait a week for a receipt. Something needs to be done about that, Karen the representative even stated herself that another customer that’s paid their bills just expressed the same situation I’m experiencing. We need proof we paid our bills to get things removed off our credit to be approved for housing and are being told we have to wait a week for it. That should be illegal. They are leaving people in terrible situations by making not only me but everyone else wait a week for proof a bill was our a week prior. Receipts should be given immediately.

      Business Response

      Date: 12/20/2024

      We have investigated the complaint. The agent followed protocols as we do not issue receipts until the banking institution verifies funds. We have sent the information to the consumer.

    • Initial Complaint

      Date:12/04/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business keeps calling and making threats to me. A lady named "Karen B******". I would like them to stop calling me and for the BBB to know that they are spam, will not take people off of their phone lists and that they threaten people.

      Business Response

      Date: 12/17/2024

      We have investigated this complaint and determined the allegations are not true. We listened to our call recordings and no threats were made by our employee. We had one telephone contact. We have noted our records to not call the consumer again.

      Customer Answer

      Date: 12/17/2024


      Better Business Bureau:

        I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Them not calling me is what is most important to me, even if they are not being truthful, about the threats and non stop calling.  Thank you very much for your help in this matter. I really do appreciate it. Happy Holidays!

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:12/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Madam, This letter serves as my fourth round of communication regarding the fraudulent account listed under "Contract Callers," dated *********, with an account number "********." Despite my previous disputes and clear evidence that I am a victim of identity theft, this account continues to appear on my credit report. As I have stated in my prior communications, I did not open or authorize this account in any way. I have taken steps to protect my identity, including placing a fraud alert on my credit file, yet the fraudulent account remains unresolved. This situation has persisted for an unreasonably long time, and it continues to negatively impact my credit report. I am requesting that this issue be escalated and that this fraudulent account be immediately removed from my credit history. If there is any additional documentation or information you require from me to expedite this process, please do not hesitate to reach out. Thank you for your prompt attention to this matter, and I expect a resolution at your earliest convenience.

      Business Response

      Date: 12/20/2024

      We are sorry to hear that the consumer is a victim of identity theft. We have updated our files and have sent a request for some clarifying information to the consumer. The credit reporting agencies have been notified.

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing this debt with Contract Callers Inc., I do not recognize this debt. I demand that this account be removed from my credit report.

      Business Response

      Date: 11/27/2024

      We are a third-party debt collector attempting to collect a debt on behalf of the creditor. We have reached out to the creditor, and they contend that this is a valid debt. They will send debt verification for the consumer. They also invite the consumer to contact them with additional questions. In the interim, we have notified the credit reporting agencies that the consumer disputes the debt.

    CCI Contract Callers Inc. is NOT a BBB Accredited Business.

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