We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

CCI Contract Callers Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for CCI Contract Callers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CCI Contract Callers Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 53 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m not liable for this Debt with CONTRACT CALLERS INC. I do not have a contract with CONTRACT CALLERS INC, they did not provide me with the original contract as I requested

      Business Response

      Date: 11/22/2024

      We are a third-party debt collector, we do not enter into contracts with consumers, our contracts are with the creditors. Regardless, we have not had any communication with the consumer. Debt verification has been requested from the creditor and once received it will be sent to the consumer. In the interim, we have updated the credit reporting agencies.

      Customer Answer

      Date: 11/22/2024


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      I ******* ****** , Correction to my credit report, I demand this account be removed from credit report

      Business Response

      Date: 11/27/2024

      We have complied with the requirements set forth by the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, we updated their records to show that the consumer disputes the account. The creditor contends that this is a valid debt and invite the consumer to contact them with any information that he may possess that proves otherwise. They can be reached at ###-###-####.

      Customer Answer

      Date: 11/27/2024


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      ******* ****** I did not sing no contract or received any paperwork and also so I want my account to be cleared from and funds.

      I do not accept the response made by the business to resolve this complaint

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* *** * ********. I do not have a contract with Contract Callers Inc. They did not provide me with the original contract as I requested.

      Business Response

      Date: 11/22/2024

       We are not sure as to whom the consumer requested a contract from, but it was not us. We are a third-party debt collector. Our contacts are with the creditors; we do not enter into contracts with consumers. We have obtained debt verification from the creditor, and it has been sent to the consumer. 

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m not liable for this debt with CONTRACT CALLERS, I do not have a contract with ******* *** * ********* They did not provide me with the original contract as I requested

      Business Response

      Date: 11/13/2024

      Our contract is with the creditor, we do not enter into contracts with consumers. The creditor contends this is a valid debt. They are sending debt verification; In the interim they welcome the consumer to contact them at *************

    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with contract callers inc and I do not have a contract with contract callers Inc at all. They did not send me a copy of any such original contract that I requested from them. I demand this be removed from my credit.

      Business Response

      Date: 11/11/2024

      We are a third-party debt collection agency attempting to collect a debt on behalf of the creditor. Our contract is with the creditor, we do not have contracts with consumers. This is the first communication we have received from the consumer. The creditor contends the debt is valid, we have requested debt verification to be sent to the consumer.

    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently reviewed my credit report and found fraudulent account placed on my report. I want this account removed immediately as it preventing me from obtaining credit.

      Business Response

      Date: 11/11/2024

      We are sorry to hear that the consumer is a victim of identity theft. We have sent the consumer some additional information regarding fraud and the creditor requirements. We have updated the credit reporting agencies.

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Contract Callers, I do not have a contract with ************ ****** *******, they did not provide me with the original contract as i requested.

      Business Response

      Date: 10/25/2024

      We are a third-party debt collection agency; our contacts are with the creditors. We do not have contracts with consumers.  The creditor contends that this is a valid debt. We have requested debt verification and will send it to the consumer once received.

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* *** *** ********.   They did not provide me with the original contract as requested. I am filing a complaint with the Consumer Financial Protection Bureau (CFPB) as the status of my accounts is inaccurately reported, violating the Fair Credit Reporting Act (FCRA) Section 1681s-2(b), and I demand a prompt investigation and correction of the misinformation to ensure the accuracy of my credit report.

      Business Response

      Date: 10/25/2024

      The creditor contends the debt is valid. Public records show the consumer living at the service address during the service period. We have requested debt verification from the consumer, and it will be sent to the consumer once it is received. In the interim, the creditor invites the consumer to contact them at *************

    • Initial Complaint

      Date:10/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with contract callers. I do not have a contract with contract callers. They did not provide me with the original contract as I requested.

      Customer Answer

      Date: 10/08/2024

      I've attached a pdf file containing a copy of letter sent to CCI, as well as tracking status (delivered on ******2024). 

      Business Response

      Date: 10/14/2024

      We are a debt collection agency. We do not enter into contracts with consumers, our contracts are with the creditors. We have requested debt verification from the creditor and will send it to the consumer once it is received. We also reviewed the tracking status the consumer included with the complaint, the status indicates a letter was delivered, but the address to where it was delivered is not noted. We have not received any communications from the consumer.

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am mot liable for this debt with CONTRACT CALLERS.I do not have a contract with *** ******** ********* *******. yhey did not provide me with original contract as i requested.

      Business Response

      Date: 10/16/2024

      We have requested debt verification from the creditor. Once it is received it will be sent to the consumer. The creditor contends the debt is valid. We have updated the credit reporting agencies as required.

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CONTRACT CALLERS INC Last reported *** *** 2024 $218 Open balance CONTRACT CALLERS INC Original creditor ******** Opened Jul 02, 2024 (2 mos) Account status Open Type -- Responsibility Individual Remarks Account information disputed by consumer, meets FCRA requirements Original creditor name CONTRACT CALLERS INC Please block this information from my credit report within four business days, pursuant to section 605C of the Fair Credit Reporting Act. This section provides the right to request the deletion of information from a credit report as a result of trafficking.

      Business Response

      Date: 10/08/2024

      We have sent the consumer information about fraud and how to initiate a claim. In the interim, we have updated the credit reporting agencies.

    CCI Contract Callers Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.