ComplaintsforWingate by Wyndham

• Initial Complaint

  01/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I made reservations for ******** ***** online, when we got to hotel we checked in and went to our room. The hotel was under construction and it smelled a strong smell of something burning right when we got off elevator. We went in our room and turned on heat because it was a cold night and we had our 6 year old granddaughter with us. The heat did not work so we went back to desk and told the lady clerk the heat didn’t work, she said they didn’t have anymore rooms because of the construction and said we would get a full refund to just contact manager at 10:00am the next morning. We talked with Brandon the manager the next day he said we made our reservations at ********* and to call them and they would contact him and he would give us full refund. I had to go back to hotel on the **** to see why I haven’t been refunded and now he’s saying if I take cash now he would give me half back and I said no I was told by him and the clerk I would get full refund because it’s there fault. My credit card is still trying to get refund and they have sent them the refund policy. I want my full refund as told. It was not our fault they did not have heat or extra room. We had to pay double we’re we ended up because that time of night we just wanted to rest after the long drive.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I booked a room on ********** with two queen beds for $97.07 with tax. I checked in after six and the first room I got was nasty. The tub was dirty, the shower curtain had mold on it, the toilet seat was not clean, toothpaste on the bathroom door, the carpet was very dirty, the walls was dirty and even the cieling had a big stain on it. So I went to the front desk and asked for a refund and was told I can not have one so I asked for another room. The second room I got was also nasty with stains all over the floor and walls, the trash can was dirty, the toilet seat was dirty and there was no remote for the tv. So I went back to the front desk and asked for a remote and was told they ran out of remotes for the type of tv that was in my room. Then I was told I could not have another room or a remote. So I went back to the room and got all of my things and checked out around seven. I was probably there less than a hour with two messed up rooms and the person at the front desk with an attitude. All I want is a refund for a room I did not stay in.

• Initial Complaint

  04/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On Feb, *** 2022, i was looking for rooms for a couple of days during the Master week in the ****** **** travel website. I found a room at the Wingate Hotel, Augusta, GA and was looking at the pricing. During this time my computer locked up and i had to shut system down and reboot. Once rebooted i discovered the room had some how booked for a charge of $3403.80. I immidiately called the travel agent to let them know i did not confirm the reservation and needed to cancel the reservation. They called the hotel to cancel and the manager told them he would not cancel the room as it was a no refundable deposit for that week due to the Master. He informed them if i did not use the room he would keep my deposit and re-rent the room and make double. The room was cancelled the same day be the travel service and i filed a dispute with **** for charges. The manager sent in a invoice to **** stating he does not give refunds for booking during Master week and i would have to pay the charges. The hotel is not out the money and i am being charged $3403.80 for services i didn't get and tried to correct after the computer crash. Any assistance would be appreciated.

• Initial Complaint

  04/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dates of stay January ****** 2022. My sister and I both were charged $45.84 per room/per night. This was not supposed to happen because we used Wyndham Rewards points of 15K per room/per night a total of 60K points. The charged amounts were credited back to my account but my sister only received a $45 credit. She is due $46.68 or points. They committed to no charge because points were used and the management refused to refund either. In addition, we had to switch rooms several times in the course of check-in. The rooms were dirty, and unsanitary (dirty sheets, floors, bathrooms, etc.). A marijuana joint was left on the desk lamp. The second room door wouldn't close properly. The only resolution was changing rooms but they still were not satisfactory. We were not offered any additional options and we were traveling with my *********** mother who is a cancer survivor. It wasn't until after I called and emailed numerous times that anyone responded in a very unprofessional and inappropriate way. My Confirmation #:XXXX***XXXXXX my sister's name is ******* ********* with the same dates.

• Initial Complaint

  09/27/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Myself and a friend stayed at here from Saturday the 18th thru the 20th. Aside from the amount charged to my card vs the amount they claim I was charged, there was also a HUGE safety concern. I have reached out to to resolve this, and was initially offered 15% back or 15% off my next stay. I called again they have upped that to 50% back or credit 2 night stay the next time I plan on staying... The answer is NO, I need all my money back. I have been trying to go about this in a civil way, however, I may need to involve other resources. We originally had room 216- the refrigerator did not work + bugs in the room. My friend went to change rooms. We got into 319 after that, but the staff didn't update the system. That night (Sat) we had many unexpected visits from the staff and customers, all with a working key. On Sunday the maint. main walked in on us, as well as, another cust. on sun evening. Two females in a room in an unknown area, but safety is #1 priority?

  Business response

  01/10/2022

  Business Response /* (1000, 11, 2021/10/20) */ We are not offering any refunds because we accommodated the guest and they stayed their entire stay. If the service was so bad then they should have checked out but they did not. They accepted the alternate rooms (even though we re rented their original room with no incident) and stayed their entire stay. While we understand that this may not be agreeable to the guest, this is our stand. We are no longer offering anything. Consumer Response /* (3000, 18, 2021/11/03) */ I have already contacted discover to dispute the claim and will seek legal advice.

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