Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This hotel is scamming people out of money. They are charging unauthorized chargers to people well after they have checked out. They do not clean the hotel rooms as they should bed had hair and stains from the last person that stayed in the room. The workers were very sketchy and I not sure if they are legal. Please investigate this hotel. Please, I don’t think this place should be open under their management. I put down $100 deposit that was supposed to be return after check out. They never returned It and attempted to charge me an additional $150 without my authorization. The room was left clean and there was absolutely no damages so there was no reason I should have been charged.

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked in about 2am .i woke up less than 4 hours late find bugs crawling all over me in this bed . I immediately got my things and ran to the front desk. I had paid 160 plus points for this day. I had already prepaid for two more days on my wydham account . I was on three day stay. The staff told me inwIuld have to wait for the manager to come in to handle the matter..they refused to refund me as i sat in my pajamas for several hours I called the police after they refused to lete shower and throw away my pajamas and shoes. Horrible staff . I was standing there crying. They told me to just take an iner and leave. I had to find another hotel and pay up charges as they held my credit card

  Customer Answer

  Date: 08/08/2024

  I dont find this reasonably to what happened to me  i had to pay for another hotel to higher rates, throw out my pajamas and gyms shoes , not even the face that i was asleep in bed with bugs . I want to be paid back for my out of pocket cost and my bug issues

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservations for ******** ***** online, when we got to hotel we checked in and went to our room. The hotel was under construction and it smelled a strong smell of something burning right when we got off elevator. We went in our room and turned on heat because it was a cold night and we had our 6 year old granddaughter with us. The heat did not work so we went back to desk and told the lady clerk the heat didn’t work, she said they didn’t have anymore rooms because of the construction and said we would get a full refund to just contact manager at 10:00am the next morning. We talked with Brandon the manager the next day he said we made our reservations at ********* and to call them and they would contact him and he would give us full refund. I had to go back to hotel on the **** to see why I haven’t been refunded and now he’s saying if I take cash now he would give me half back and I said no I was told by him and the clerk I would get full refund because it’s there fault. My credit card is still trying to get refund and they have sent them the refund policy. I want my full refund as told. It was not our fault they did not have heat or extra room. We had to pay double we’re we ended up because that time of night we just wanted to rest after the long drive.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room on ********** with two queen beds for $97.07 with tax. I checked in after six and the first room I got was nasty. The tub was dirty, the shower curtain had mold on it, the toilet seat was not clean, toothpaste on the bathroom door, the carpet was very dirty, the walls was dirty and even the cieling had a big stain on it. So I went to the front desk and asked for a refund and was told I can not have one so I asked for another room. The second room I got was also nasty with stains all over the floor and walls, the trash can was dirty, the toilet seat was dirty and there was no remote for the tv. So I went back to the front desk and asked for a remote and was told they ran out of remotes for the type of tv that was in my room. Then I was told I could not have another room or a remote. So I went back to the room and got all of my things and checked out around seven. I was probably there less than a hour with two messed up rooms and the person at the front desk with an attitude. All I want is a refund for a room I did not stay in.