Gun Equipment
Taurus USAThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Taurus USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 90 Customer Reviews
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Review fromLawrence N
Date: 05/06/2025
1 starFor Christmas I got a Heritage .** revolver. The cylinder would lock up and I would have to remove the cylinder bolt to free it. I sent this in for repair. Taurus receiver this firearm January 7, 2025. I have reached out to them numerous times and they keep telling me repair times are 6-8 weeks. Well, it has been four months and they are still telling me 6-8 weeks. This is very frustrating. I think it just needs a new cylinder. This should not take months. I hope one day I get a repaired gun back.Review fromEddie W
Date: 04/30/2025
1 starEddie W
Date: 04/30/2025
I purchased a brand new firearm, it was having issues that made it inoperable out of the box, and it took almost a month and multiple attempts from me initially reaching out to their customer service to even get a ticket created and receive postage info to send it back in for repair. It has been well over a month since they have received it and I have been unable to reach them in the time since. They have been using an excuse of transitioning to a new customer support system since at least February- it is a clear excuse for low staff, high turnover and horrible management. This is inexcusable over such a long period of time.Taurus USA
Date: 05/05/2025
BBB, thank you for the opportunity to address *****'s concerns. *****, we do sincerely apologize for the inconvenience. We are currently backlogged with repairs. Your firearm is logged awaiting repair. The turnaround time from the date the firearm is logged in, is 6 to 8 weeks.Review fromRobbin C
Date: 04/29/2025
1 starRobbin C
Date: 04/29/2025
Customer service is not good. No help! Never again!! Will I purchase a Taurus. They leave you on hold and don't call back! I am so disappointed in this company.Taurus USA
Date: 05/05/2025
BBB, thank you for the opportunity to address ******'s concerns. ******, we sincerely apologize for any inconvenience you may have experienced. Please let us know how we can assist you. There is no previous traffic in our system with the name or email address you provided.Review fromGreg B
Date: 04/28/2025
1 starGreg B
Date: 04/28/2025
The worst customer support ever!! Placed an order 4/12/25 for some magazines they had in stock and my credit card was charged the same day. It is now 4/28/25 and all it says for my order is "created." I have called over 6x and told the wait time was 130 minutes plus. I have sent over 18 emails with 1 response asking me to verify my shipping address. Looks like Taurus really doesn't care about customers. Apparently I will have to file a FRAUD claim to get my money back. BY FAR THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY 50 YEARS ON THIS EARTH.Taurus USA
Date: 04/30/2025
*******, We do sincerely apologize for the inconvenience and delay in response. We are currently backlogged with orders and email responses. Your order has shipped via **** tracking **********************. It was delivered 4.26.24Review fromDavid B
Date: 04/16/2025
1 starDavid B
Date: 04/16/2025
So I last received a response on my firearm situation on this website back on 29 Jan 25. Apparently my firearm (verified by serial # from Taurus) is under warranty for repair...great. Why haven't I received an RMA so I can get it sent back for repair? I need the Return Material Authorization and a shipping label to send it back for multiple repairs. Why have I received nothing going on three months now? You have my work order (I submitted a fresh new one with more detail just to remind you I'm still here waiting) ...Bueller...Bueller...BuellerTaurus USA
Date: 04/24/2025
BBB, thank you for the opportunity to address *****'s concerns. *****, we sincerely apologize for the inconvenience caused to you on our behalf. We are currently backlogged with request. We will reach out to you to assist.Review fromCarlos G
Date: 04/16/2025
1 starCarlos G
Date: 04/16/2025
I ordered Apr 3rd and havent received it yet, i emailed with no response, i called and the lady said there is an error on their end and said she was going to have the order pushed thru manually. (Whatever that means) I received an email today stating to click on the link to complete my order so i did and goes to the website so i logged in and the order is still in the same status. (Created) I dont understand why this order is incomplete if they charged my credit card. So now i feel like im just getting the run around and just want to cancel my order. For being a first time purchase its very disappointing how incompetent this company is.Taurus USA
Date: 04/22/2025
BBB, thank you for the opportunity to address ******** concerns. ****** we sincerely apologize for the inconvenience. There is a delay with shipping orders. We do understand you would like to cancel, so we have cancelled the order and provided a refund. A confirmation has been sent to your email.Review fromJacob Y
Date: 04/15/2025
1 starJacob Y
Date: 04/15/2025
DO NOT EVER BUY A TAURUS FIREARM!!!!! Guns are good HOWEVER, If you ever need to call them for ANYTHING,,, You can 100% expect to wait over 2-3 HOURS for someone to answer the phone. I called 4x and I was literally on hold for the following: 2:43, 2:30, 2:25 and as of now, this time, I've been waiting 3:10 and still waiting. AS OF NOW,,, Im typing as I sit here on hold. Luckily Im working from home so I can just work while I wait but the average 9-5 Joe,,, DONT BUY A TAURUS. Sooooo Irritating. Call Taurus and just try it and see. You will be disgusted within 30 min. I've also requested a CALL BACK like the machine says over and over and over and over again literally every 20 seconds and they never call back. Discussing terrible service. PS: Im a firearms dealer AND WILL NEVER TELL ANYONE TO BUY A TAURUS AGAIN. This company is a joke. Semper Fi!!!Taurus USA
Date: 04/22/2025
BBB, thank you for the opportunity to address *****'s concerns. ***** we sincerely apologize for the inconvenience caused to you on our behalf. We recently transitioned to a new ERP system, and we are experiencing some unforeseen issues. We do currently have high call volume which is why the call back request is offered and fully functional. We will reach out to assist you via the email address you provided.Review fromVirgil M
Date: 04/14/2025
1 starVirgil M
Date: 04/14/2025
If I could give them negative stars! Ordered a front sight on Feb 16th, after not receiving any invoice, I reached out a week later to confirm my money was received and product was ordered. Feb 24th saying it was hung in the system but has been fixed. Between Feb 24 - March 26, there was silence. I emailed & called numerous times, messaged them about my order and cancelling it until March 26th it finally shipped. April first I emailed to start my return process only to get an email 13 days later saying refunds have to be completed within 30 days of original purchase! So let me get this straight, we order, you guys take weeks to respond, go dark for a few more weeks, send the order about a month after it’s been placed, because it’s then passed the window of return, then we’re stuck?! Fortunately it was only a $20 purchase but I brought a new sight from ******, and sold the gun before my item ever arrived smh.Taurus USA
Date: 04/22/2025
BBB, thank you for the opportunity to address ******'s concerns, ******, we sincerely apologize for the inconvenience and miscommunication, We will reach out to assist you further.Review fromKenneth K
Date: 04/14/2025
1 starKenneth K
Date: 04/14/2025
Extremely poor workmanship and most of all be worse absolutely the worst customer service of any product made in this world garbage guns garbage in garbage outTaurus USA
Date: 04/22/2025
BBB, thank you for the opportunity to address ********* concerns. We do apologize that did you did not have a great experience with the repair of your firearm. The current conditions is not a representation of Taurus or what we stand for. We pride over selves on providing excellent customer service as well as quality firearms. Your firearm was repaired and shipped back to you. If you need additional assistance, please reach out.Review fromSAMANTHA B
Date: 04/12/2025
1 starSAMANTHA B
Date: 04/12/2025
Ok, so I love my gun, however, service and communication is absolute junk. 5 months to replace a pin in a revolver, 5 months of no updates, 22 hour waits on their phones. Then when you do get a person on the phone, they have no answers for you, I will absolutely never buy anything else Taurus.Taurus USA
Date: 04/15/2025
BBB, thank you for the opportunity to address ********’s concerns. ********, we do sincerely apologize for the delay. We are currently backlogged with repairs. Your firearm has been repaired and was shipped back to you on 4.4.25 and was delivered 4.8.25.
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