Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Clayton double wide And a property package.I had the home inspected by a structural engineer and it failed inspection. We also had the state of Georgia Fire Marshall inspect the home and it failed inspection.Common sense housing hired a company to clear the land of * adjoining properties and the company didn't clear the land properly of roots,stumps and other debris.The homes foundation is compromised in several ways. Also the homes rear section is higher than the front half.Common sense housing also didn't install a ridge vent.The whole property floods as well. I have pictures of everything that I discussed now.I purchased the home new 1****** for cash.Common sense housing has made only minor repairs and ignored multiple Emails of these major issues and others as well.They told me to email all problems and I did and the owner of Common Sense housing was rude and said I'm annoying him.Im a retired disabled 1 legged man and I feel completely disappointed in the quality of home I received

  Business Response

  Date: 03/25/2024

        The Customer ******** **** did not purchase a home from Common Sense Housing, but in fact bought a home from Common Sense Properties, LLc. The state inspector came out and did a thorough inspection, and all matters that were deemed neccesary to address by the Seller have been taken care of. Please see report from fire marshall. Mr **** has emailed and called several times saying that he did not do his due dillegence when looking at land. He said he purchased after his realtor showed him land/home package by video. The Seller has sent several contractors out to attend to Mr ****** request, and he has continued to be unhappy.  The same package has been sold to other customer's who have no complaints such as his.  Thank you for reaching out.

  Customer Answer

  Date: 03/25/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:They are lying about doing any of the repairs to the home or property.The Georgia State Fire Marshall is returning to inspect the home after said work is completed. Due to  the response they gave I will be contacting the State inspector to do the final inspection and inform my attorney of their response.The home installed next door is done by the same company (******* ****** home service)and its done the same way. I can provide emails stating no work has been done.

  Regards,

  ******** ****