Vacuum Cleaners
Faith And Water LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In October of 2021, I bought my rainbow vacuum and decided to go with their program that helps you earn your money back. To complete the program, you have to do 12 demonstrations for them, with 2 sales. I had 45 days to get my 1st 6 shows done, and 6 months to finish all 12. In December when my 45 days were closing in, I spoke with their marketing manager, ******, and explained that no one wanted to book shows because of Christmas. She told me she could give me until the end of December to complete them. So I finished my 6th show passed the original deadline, but before the deadline that ****** gave me over the phone. I went through the rest of my program believing I had done everything right. But at the verification process, they told me I would only be earning half of my money back. After asking everyone possible, someone finally provided the owners number. I reached my out to him and he stated ****** isnt even allowed to give extensions and sounded like he didnt believe what I was telling him. At the end of it all, all he offered me was to complete more shows. Which I refused because I already completed 16 shows and sold 5 rainbows for them. Earning them $17k+. They only paid me for the 2nd half of my program, totaling $1633. The money they owe me for the 1st half of my program is $1633. I am happy with my product that I bought. But unhappy with the stunt they pulled to not give me all of my money earned. They also claim that they gave me an extension in February due to Covid, but they did not. I believe ****** mixed my stuff up with another customer because she also sent me someone elses booking information in February.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
220 Ben Burton Cir STE A
Bogart, GA 30622-6851
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.