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ComplaintsforThe Window Source of Athens
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Complaint Details
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Initial Complaint
10/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am delighted with the windows that have been installed. However, on the day of installation, they broke one of the large front bay windows. The front of my house looks incomplete, with the one unreplaced window sticking out like a sore thumb. Approximately four weeks later, Austin called and scheduled to install the final window. I was excited, took a vacation day, and cleared the dining room for the installation. Three hours after my scheduled appointment, I called for the status of the installer. I was informed that there was a mistake with the scheduling. Another appointment was scheduled. I told them that I was not able to take another vacation day at this time. Austin stated he would be there on Saturday morning. I received a call Friday before the installation and was informed that the broken window replacement was also broken. Again, they have not placed a rush on the final window. Here we are more than two months later, and they still have not completed the job.Customer response
10/15/2021
Consumer indicated they have not heard from the companyBusiness response
11/03/2021
****************,
We are very sorry for the delays in regards to the broken window and for the mis-communication, however, I am pleased to know that you are happy with the product. Unfortunately, a rush order does not exist in the world we are currently living in, with the supply chain and labor issues our lead times continue to be pushed out. On a positive note the replacement glass is due into us in two weeks. I wont have an exact day until the unit is scheduled. I will approve the ****** for your wasted vacation day. At the end of the day we just want honest feedback which we do appreciate and we want our customers to be happy so I don't have a problem with adjusting your invoice. Hope this helps.
Thanks,Business response
11/11/2021
Business Response /* (1000, 14, 2021/11/03) */ Mr. ******, We are very sorry for the delays in regards to the broken window and for the mis-communication, however, I am pleased to know that you are happy with the product. Unfortunately, a rush order does not exist in the world we are currently living in, with the supply chain and labor issues our lead times continue to be pushed out. On a positive note the replacement glass is due into us in two weeks. I wont have an exact day until the unit is scheduled. I will approve the 300.00 for your wasted vacation day. At the end of the day we just want honest feedback which we do appreciate and we want our customers to be happy so I don't have a problem with adjusting your invoice. Hope this helps. Thanks,Customer response
11/19/2021
To this date I still have not received any communication from the business and need this case reopened. Nothing stated here has been communicated to me. I have not received a date of installation, no compensation for my vacation, or notice of any kind.Initial Complaint
09/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
date of transaction; 6/2/2021 the total amount of the contract is 3,869.00 dollars of which we gave them 1934.50 as a down payment. the purchase of six windows for our home. the window were promised in six week from the start of the contract. However we have not received the windows and have not been given a date of delivery .At this time , there has been no resolution of the problem. the invoice number is ****** Thanks, ******** and ******** *****Business response
09/27/2021
Business Response /* (1000, 6, 2021/09/17) */ Mr. *****, We apologize for the delays but we spoke with you on August 2 and on September 7 and explained that unfortunately we are experiencing delays with our manufacturer. Due to unprecedented times, manufacturing as a whole has suffered due to Covid. Our owner is going to give you a call for an update on your order. We appreciate your business and look forward to resolving this issue.
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Contact Information
1801 McNutt Creek Rd
Bogart, GA 30622
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.