ComplaintsforAg-Pro Companies

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  A belt broke on my mower & I attempted to fix it myself. I took off one of the pulleys and the clutch. When I put everything back together I realized I had tightened a bolt/nut too tight because when I pulled the cord to start, it wouldn’t pull. Out of frustration that I couldn’t figure it out, I took it to AgPro on ******** **** ** ********* I told them exactly what I had taken off and communicated that it should be an easy fix for someone that was a professional. 9 days later they called and said that the engine was “locked up” & said I needed a new engine. I asked to speak to the technician & explained again exactly what I had taken off & said that just because I had overtightened a couple of bolts/nuts didn’t mean that the engine had “locked up”. He said there was nothing he could do & quoted me $3200 plus tax for a new engine. At this point, I knew they were trying to take advantage of me. I picked up my mower & was charged $200 for “diagnostics”. After returning home, I decided to try to loosen a few of the nuts that I felt may have been overtightened on the clutch. Within 30 minutes of returning home with my mower, my mower was running perfectly. I called AgPro & asked to speak to a manager. A guy named Barrett got on the phone. I explained everything & asked for my $200 back because the “diagnostics” they provided were way off. They were clearly taking advantage of me and based on other reviews I’ve read, I’m not the only one.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We purchased a Zero Turn mower in October of **** at your ********* ** location. It was was sold to us as NEW; I went to purchase a belt for it on April **, 2024, only to discover it was NOT NEW, but purchased by another individual in May ** ****. Our original paperwork clearly states this mower was new; the price we paid was $3347.48. This is CLEARLY not good business practice, nor is it legal to sell 'used as new.' I wanted to report this to you, the Better Business Bureau, before retaining a lawyer to settle this matter for me. Document #1 shows the first person this mower was sold to, then documents 2 and 3 shows where we bought it. As you can see, the model and serial #'s are the same. Matthew  M***** is the salesman that sold this to us, he needs to be held accountable for his actions, and **** ***** needs to know what kind of people they are hiring !!

• Initial Complaint

  03/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a used track loader from the ****** ** location on ****24. Before purchasing the equipment I asked if I could pay their shop to go through the machine top to bottom and do a thorough inspection and full service to make sure that their were no problems with the machine. I was told by the sales rep that this wouldn't be a problem whatsoever. once the machine was delivered to my property I checked the fluids before using it like **** ***** recommends. coolant reservoir was completely empty. call up the sales rep to ask how something like that could get missed in a thorough inspection and full service. He acts very uninterested in trying to help me so I go and purchase some fluid and fill it myself. begin working on the machine and put roughly 5-10 hours on it and one of the tracks freezes up and wont move. the machine becomes completely inoperable. this would be comparable to driving less than 100 miles on a car and it dyeing. find out that it will be $10k to fix. I call them up and get the worst service I have ever experienced, especially after spending $60k for something. sales rep and his manager continue to talk in circles about how it was a used machine so they don't have to do anything. I ask flat out if they have any intentions in even trying to help in any way. a simple, Nope, for an answer. have the machine sent to a third party repair shop who very quickly diagnose the issue and tell me that they would have no problems writing a statement that there is no way that any repair shop could have spent any amount of time with that machine and not realized it had issues. They knowingly sold me a defective machine and did not uphold the agreement that the sale of the machine was predicated on a thorough inspection which was paid for and obviously never happened. they were dishonest from the start and refused to help in any way after the machine that they sold me didn't even last for one work day.

  Customer response

  03/27/2024

  The company has reached out and it appears we should be able to reach a resolution. I will update when that happens 

  Business response

  04/04/2024

  Ammon Powell,

  We are so sorry this happened to you! We are in communication with ****** ** manager to see what happened here. And how we can resolve this issue.

  We will be in touch as soon as we get to the bottom of this.

  Thank you,

  Ag-Pro

  Customer response

  04/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* the business has reached out and we have resolved this issue
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I sent Ag Pro a zero turn mower to be repaired. I wanted the left side drive motor repaired, as it turned out they repaired the right side that was not leaking and I was not notified the they thought it was the right not the left. The same motor I sent to them to be repaired is still leaking and they want me to pay again to get it fixed. I owned an excavating and paving business for 30 years and I am familiar with equipment, so I know that motor was leaking when i sent it to them the first time. When I called to speak to them when I was trying to explain they would not listen and hung up on me, I called back to talk to the manager and told he was not in and did not have a voicemail. I asked for the service manager and was put on hold for 10 minutes, then was told he wasn't available.

  Business response

  10/25/2023

  **** ********, I am so sorry to hear about your mower! I have reached out to the service department and managers on this and I will let you know next steps. Thank you! - ***** *******

  Customer response

  10/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  In the past week , first week of October I have had my ******* **** turn at Ag Pro in ** ********* ** for service and repairs. I was having a problem with the mower engaging with the blades. I took it to Ag Pro for this problem and all they did was service the machine. I brought the machine home and tried to mow my grass . It did engage the blades for a short period and stopped. I then returned it to Ag Pro and was told I needed a new clutch. I told them to please fix it. After a few days I brought the machine home and tried to mow the grass and it smoked and completely stopped. I contacted Ag Pro again and was told they are not responsible if something else went wrong or other parts stopped working. I have spent almost 1000.00 in the past week on this machine. I don’t feel they fixed my machine properly. Therefore I am taking it to different business for repairs. I do not recommend them.

  Business response

  11/28/2023

  ****, we are so sorry to hear you had a poor experience with Ag-Pro *** *********! I have contacted that location and I will reach out to you as soon as I hear back from them on what happened. Thank you!

  Customer response

  12/04/2023

  
  ********** ********
  
  I am rejecting this response because:
  ***** ******** ********************** **** *** *** ***** ** ** **** **** ** **************************** *******************
  This is my response to the notice I received on *****/23 from the BBB.  You received a response from Ag-Pro *** ********* ****
  
  I find the response to be unacceptable.  There is no explanation has to the work/damage done to my lawn mower, and no name or title as to who is responding to this complaint.
  
  I have been waiting for a call since October 2023 from a supervisor (Hunter) who assured me he would call back.  I  spoke with Ashleigh D******, Service Writer on several occasions with assurances that she would forward my messages to management and one time to getting my lawn mower picked up which never happened.  I have left my name and phone number with the store manager who was "going to do some research" and call me back.  He never did.
  
  I brought the mower to ******** ******* ****** *****  *** to be repaired, which could not be done because of  the damage that was done to the clutch and shaft by  Ag-Pro *** **********
  
  From September **, 2023 when the mower was first brought in for repair until October **, 2023 I had no lawn mower. I purchased a new lawn mower when I found out how badly damaged my lawn mower was.
  
  I was charged $873.57 to repair a lawn mower that was not repaired but damaged.
  ******* *** ** ******* *******.  ****** ****** ***** ***** **** ******** *******
  My lawnmower a ******* **** **** **** is ruined.  All money paid for repair should be returned, and financial restitution for ruining the ********
  ************ **** ******** ************ ********** **** ********

• Initial Complaint

  10/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Was looking for garden tractor for my yard look for **** model came across this one had low hrs on it so call there asking sales lady about it wanting know is everything in working order because that price was on high side she said yes everything woring ready mow I belive her had know reason not to load up on trailer get home cut my grass went 20 ft mower stop working try several times to engage pto nothing so here trying work. Shooting sparks out the clutch went out was little mad but because was lie to soi called frist thing Monday letting them know she said get back to me never did atleast call me sat something don't lie be honest me be mechanic I fixed it just hope can be atlest bi honest

  Business response

  10/17/2023

  Mr. *******, I do apologize for this situation. I am going to immediately send this information over to our division president for this area so he can get this handled for you.

  We appreciate your business and hope you have a wonderful day. 

  -Rachel H*****, Corporate Receptionist 

  Customer response

  10/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In **** 2023 we sent a **** ***** ***** to AG Pro in ****** ** for fuel pump replacement. They charged us about $1700 and the next day after they brought it back the ***** would not start. So, they picked it up and returned it in working order. They claimed it was because they got a bad fuel pump the first time. A few days later they picked up our ****** tractor for service. The Wood finishing mower was working fine but we sent it anyway to get the blades sharpened. We ask for an estimate, so, after they got it to the shop we got an estimate on the parts to service the tractor of $1106.59. A few days later, one of the workers called me to inform me that the mower needed three pulley towers replaced as well as the blades sharpened in order for it to work properly. I ask for an estimate and he informed me that the parts alone wood be $1100.00. Since I’m aware that the labor would be at least the same amount I told him to just sharpen the blades. I made this decision because the mower was working when they picked it up. Three weeks later AG PRO brought the tractor &mower back after charging $2838.44 and the mower wouldn’t work. When the PTO was engaged the tractor engine would die. We called AG PRO service dept in ****** and two guys showed up, greased the pulleys, and basically informed me that if I had listened and spent the other $2000 we would not have this problem. I’m still trying to figure to figure out how the mower was working when they picked it up and was locked up now. Mr W******* who runs AG PRO, ******, called & rather than apologizing for returning two items to us that didn’t work after charging us $4500, accused me of saying that his people had sabotaged the mower. I left two messages for the division manager, Stewart R****** with no results. FYI, the receipts are in the name of *** *********** **** our business name before retiring three years ago. We purchased over 40k of equipment from ******* tractor who sold to Ag pro. This is our 1st dealings with AG pro. Not good!

  Business response

  07/13/2023

       We first picked up the customer's ******* ***** on ****** It came in not starting and he asked to complete a service on it. We found that fuel pump was bad and we replaced it and completed the service. The ***** then ran with no issues. We delivered the ***** back to the customer on ****** On ****** customer called and said the ***** would not start again. We went and picked up the ***** and brought to the shop. We found that the new fuel pump we replaced was not working as designed. We replaced with a new pump again and it ran and worked well. The ***** was returned to the customer and filed under parts warranty at no charge to the customer.
    The customer then asked us to pick up is ****** tractor and Woods cutter to do a service, check a/c, check for hydraulic leak, and check blades on mower to see if they were on correctly and sharpen them. He was told it would take longer to get parts for a ****** than it does for us to get **** ***** parts. He said that was okay and that he had an issue with the local ****** dealer and wasn’t going to use them anymore. We looked over the a/c issue and mower. We found that on the mower the spindles were in bad shape and needed replaced. Customer was called with quotes to repair a/c and mower. Customer approved repair to the a/c but declined repair to mower. He asked us to go ahead and sharpen the blades only. We completed service and repairs approved by the customer. We delivered the tractor and mower back to the customer. The next morning, we received a call from the customer saying that they tried to use the mower and it would kill the tractor when the mower was cut on. We told the customer that we would send a technician out as soon as they came in that morning. Two technicians were sent, including the tech that performed the repairs in the shop. The techs informed the customer that the spindles that he declined repair for were the issue. He asked for a quote to repair. They gave him the original quote of $1978.73, which $1641.23 was in parts and $337.50 of labor. Customer told them to hang on to it and not order anything. He was not charged for this service call.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was working with Guy S****** on buying a used **** ***** 2032 in April, meet with him on ***** **** ***1/23 gave him a deposit of $2000.00. Tractor was already sold ,and several others we tried to get were sold or something wrong with them. Wednesday ****/23 I text Guy told him i would be in Friday to get my deposit of $2000.00 back because nothing was available (used) at the time,an i was going to check elsewhere, He stated he would get the paperwork going. I stopped in Friday they did not have my refund ready ,(Guy was not there) said it has to go through corporate i then contacted Guy he assured me I would receive my refund through the mail. I again contacted him (text) on ********** ********** *******  he stated Josh had sent the paperwork out to corporate and was working on it. I have the receipt for the deposit , i didnt Not sign Any contract etc. i want my refund/deposit back plus i feel there should be an 1.5% surcharge because of the time that has elapsed when I could have used the deposit on another piece of equipment/another dealer

  Business response

  07/03/2023

  The customer's check request is being processed by our corporate office. Our General Manager did explain to the customer that it would take some time to receive this. We apologize for any inconvenience to the customer.

  Customer response

  07/12/2023

  
  Better Business Bureau:
  

  *** ***** ****** ******** ** ****** ********** ******. Mr. ****** verified the check was received and case is resolved.

  
  

• Initial Complaint

  06/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ****/23 - The nature of my complaint is the lack professionalism & accountability. I communicated to Sales Rep. Kurt H***** & his Superior Sales Mgr. Rick, that their conduct & decision making was unfair & unethical. Decisions, they based solely on their personal bias rather than their company protocols. I placed $3000.00 as down payment on ****/23, on a $4799.00 mower. I was informed by the sales rep. Kurt H***** verbally, through email & text, that a purchase order had to be sent over from my creditor, in order for me to take delivery of the unit. I presently have text, & email correspondences outlining Kurts request & agreement to release the unit to me once he received the proof of funds OR the purchase order. When I arrived to Ag-Pro *** ******, we got my creditor's office (*******) on speaker phone & the purchase order sent directly to Kurts email simultaneously. He read through the document while I had the creditor on speaker & we both asked if he had any additional questions or issues. Kurt responded "No I have what I need". After ending the call, & receiving the Purchase order, Kurt Said he was no longer "comfortable" with releasing the unit to me, despite his written correspondences stating he would. At that time I asked to speak with his Manager Rick. Ricks' response was "I'm sorry he (kurt) promised you those things, I'm not sure why he (kurt) said them to you." That response & lack of accountability demonstrated this decision had nothing to do with protocols but rather personal bias. It was discriminatory in nature & blatantly dishonest of them. I took off work and lost wages to complete the tasks requested of Kurt during that day in order to receive the unit he stated would be released to me upon receipt of the purchase order. In the end he defaulted on his word to me & my creditor. His final statement to me was, "I have to ***** ***** ** *** *****  Showing no concern for me as a client, no professionalism, & no accountability. Acct#********

  Business response

  06/30/2023

  We are sorry the customer is not satisfied with their experience at our location. Unfortunately, since the financing was done through a third party vendor, we cannot release the equipment until payment is made in full. We apologize for any misunderstanding in the communication with our sales team, but our General Manager did take the time to explain the situation to the customer. When the customer requested their deposit back, our salesman returned it.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a commercial grade ******* mower from Ag-PRo in ***** 2022. In October it was leaking oil at 24 hours use and I called Ag-pro to fix. They wanted me to pay for pick up and delivery but the salesman was nice enough to pick it up. In early April I noticed an oil stain under the mower where it sat in my garage all winter. I called Ag-pro and once again they wanted me to pay for pick up and delivery. It had 48 hours on it.The salesman who sold me the mower was nice enough to pick it up for me both the first and the second time. Both times they said the leak was fixed. I got it back again and mowed and it was leaking oil that night. I had to argue with the manager and he told me he’d pick it up this one time only but after this I had to pay. I just want the mower to work. They always fight about getting it and have never given me any replacement to mow when they have it. This being the 3rd time unsuccessful and the amount of push back from the manager about me paying for them to pick it up and fix it I fear having to keep going through this without help from your agency. I feel they should fix it or replace it at no cost to me.

  Business response

  06/05/2023

  Warranty does not cover pick up and delivery. Ag-Pro understands the customers frustration, thus the free pick up and delivery for the first two repairs.   For the third time the machine was brought in, Ag-Pro was not able to find the complained leak; presumably, it was where old oil was not cleaned off from the 2nd repair. Really unsure of what the complaint is asking because Ag-Pro has tried to provide the best customer service possible. Unsure of what to do, please advise. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩