Complaints

This profile includes complaints for Ag-Pro Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ag-Pro Companies

  19595 US Highway 84 E Boston, GA 31626-2689

• 

  Ag-Pro Companies

  12227 Al Highway 35 Fort Payne, AL 35968-3771

• 

  Ag-Pro Companies

  2208 Al Highway 21 S Oxford, AL 36203-2905

• 

  Ag-Pro Companies

  100 S Dancy Ave Hastings, FL 32145-5430

• 

  Ag-Pro Companies

  9200 NW 13th St Gainesville, FL 32653-1035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Purchased new ** *** Deck #*****************. ******* Problem with new deck from 1st day of use. Vibrations-rattles-grinding noise. Turned over to ** Warranty Case #**********. Hired Ag Pro *********** **. to repair problems with deck. They were unable to repair the problems. While our Tractor was in their possession for several weeks, the hood and side panel were damaged. Ag Pro failed to take ordinary care while our Tractor was in their possession, and they have refused responsibility to replace or repair the damages. We have all documentations with pictures and videos of damaged hood and side panel and deck problems. This was also seen by Ag Pro's service manager and mechanic. The following is a list of our paid expenditures: Installation of new 54" deck: 3500.00 AgPro Inv. ******* #****** 200.56 AgPro Inv. ******* #****** 290.95 --------------- 3991.51 "Estimated" cost of new hood and panel-decals, hood ornament is $950.44 plus tax and labor.

  Business Response

  Date: 02/24/2025

  Mr. **** ********

  BBB

   

  Mr. ********,

  Mr. ***** complaints are directed against Ag-Pro, which is an independent business and not an entity of ***** * *******.  As a courtesy, we will forward this information to our Territory Customer Support Manager for their information and follow up with Ag-Pro.   

  ***** * ******* respectfully denies Mr. *****' request since they are directed at an independent business and not an entity of ***** * *******.

  Best Regards,

  Scott R***

  Manager, Product Liability Claims

  ***** * *******

  Business Response

  Date: 02/28/2025

  This is a mower that this customer purchased used from an individual and had a non-Ag Pro dealer in ******** put the mower deck on his tractor. When the customer brought the mower home, he noticed some issues with the deck making noise. The customer called Ag Pro ********** to fix the deck.  We explained to him that warranty does not cover pickup and delivery, and the customer agreed to pay the charge.  The first time that we picked the unit up on the customer paid us $200.56 (******) for pickup and delivery and we replaced the two outer spindles on the deck, which was covered under warranty (****** picked up ****** and returned *******). The customer later stated that the deck was making noise again, so we brought the unit back to the shop and replaced a 2-piece pulley and the gearbox per **** ******** ******* under warranty.  This solved the issue. We did not charge the customer any pickup and delivery. (****** picked up ******* and returned *******). Customer again complained that the deck was making noise, so we brought the unit back to the shop where we looked the unit over and ran the unit on different parts of our lot and in different conditions to try and get the deck to make noise.  We were unable to get the deck to make any noises that were not consistent with a properly running deck. The customer was charged $290.95 for pickup, delivery, and labor (****** picked up ******* and returned *******). Customer called **** ***** Customer Service regarding the deck noise and the **** ***** Territory Service Manager, *** ******, became involved.  *** agreed to cover the expense of our technician going to the customers property to see what is causing the unit to make the noises specifically at his property. The technician had Mr. ***** run the mower and walked alongside the unit.  He found that the noise Mr. ***** was hearing happened only when the left side of the deck made contact with the ground causing the deck to raise on that side taking pressure off of the hanger brackets and allowing them to rattle. Once the deck returned to proper mowing height the noise went away (****** visited the customers property on ********). I tried to include videos and pictures taken that day but I could not attach.  It was not until the Service Manager and Technician were out at Mr. ***** property, weeks after the mower was returned, that the white spots were mentioned. Our Service Manager took pictures of these spots while he was there, and Ryan F********, Store Manager **********, called the customer and had multiple conversations about this and it was finally decided that Ag Pro was not responsible for these spots.  At this time we feel the mower is functioning as designed and Ag Pro had nothing to do with the spots on the customer's tractor.  If you have any other questions, please feel free to reach out to me, Greg Si*****, ************.  Thanks  

  Customer Answer

  Date: 02/28/2025

  
  Complaint: ********
  
  I am rejecting this response because: The deck issue was not resolved as they said !! This AG PRO  of ********** **** was hired by me to fix the problems of a new deck under warranty and was not repaired and still has issues with the same problem . I should not have to pay 3500.00 to include  labor for a deck that had to be almost rebuilt . I paid for a new deck and I want a new deck , And AG PRO of ********** did the damage to the hood and side cover when the tractor was in there care , for over 17 days! 
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a letter from **** ***** about a recall on our ***** tractor in ********* of ****. We have called several times to have this repair done, and it has been 5 months and nothing has been done. I have called several times, and was told they could come to our residence and replace the part. We have been without use of our tractor for 5 months. We were told not to use it.. We have not been able to remove snow or use it for any other purpose that was needed. We would like the repair done at our home. Five months is way to long to be without something that is needed. We would like to be compensated for not being able to use this tractor for 5 months.

  Business Response

  Date: 02/24/2025

  Thank you for reaching out to us about this complaint.  **** ***** issued a product recall in *********/******* '** that affected thousands of tractors.  Dealers didn't start to receive parts until ******** '**.  Parts availability from the manufacture, volume of units affected, and dealer capacity all played an important role for the delay of getting this unit fixed.  The store communicated with the customer a few weeks ago and said that their unit would be scheduled to be fixed in the coming weeks.  It is my understanding that this customers tractor is scheduled to get fixed this week.

  We understand the frustration and are doing everything possible to complete the repairs in a timely manner.  If you have any more questions, please feel free to contact me.

  Thanks

  Greg S******

  ************

  Customer Answer

  Date: 02/24/2025

  
  Complaint: ********
  
  I am rejecting this response because: I don't consider 5 months a timely matter to get this recall done.. We have been without the use of this tractor all winter for snow removal. 

  When I spoke with the service manager 3 weeks ago, ******** ***, he said it would be done in 2-3 weeks. We want this repair done at our home like we were told the first time I spoke with them. It will not be leaving our residence.  
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/24/2025

  At 3:27 PM *****, Josh W*****, Service Manager **********, left a message that said to please return his call to either schedule an appointment to repair or to pick up the tractor.  Thanks  

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my mower in for repairs. I was charged $897.23 for repair and mower was delivered back to my home. The mower is not fixed and does the same thing as when I originally dropped it off. Need to know what are the next steps that need to be done. They currently still have mower and are wanting me to pay for pick up and delivery plus a diagnostic. Mower is still not repaired at this time

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a water pump rebuilt. Had to return it 3 times. Last time they refused to correct the problem. Ask for a refund or credit on a new one. Was told they don’t warranty their work. On disassembly the seal was crushed.

  Business Response

  Date: 10/04/2024

  Hello,

  We are sorry that this customer feels that he did not receive the service that he should have received. Ag-Pro did make the requested repairs on the water pump that he brought to us. Customer returned the pump to us after the first repair and stated that it wasn't repaired correctly. We rebuilt it the second time at no charge to the customer. He came back again and stated that it was still not rebuilt correctly and requested a full refund. Ag-Pro did not think that this was the right choice since we could not validate that the pump was being installed correctly and we were not able to find any errors in the repairs we had performed. We would be more than happy to go and pick up the customer's machine and bring it to our shop and let a qualified and highly trained technician make the necessary repairs to the unit and those parts and repairs would certainly be covered by a warranty. Of course, this would not be a free service. We, however, cannot warranty any repairs made outside of our shop by someone that is not a trained technician of Ag-Pro.

  Regards, 

  Ag-Pro LLC 

  ********** ** 

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A belt broke on my mower & I attempted to fix it myself. I took off one of the pulleys and the clutch. When I put everything back together I realized I had tightened a bolt/nut too tight because when I pulled the cord to start, it wouldn’t pull. Out of frustration that I couldn’t figure it out, I took it to AgPro on ******** **** ** ********* I told them exactly what I had taken off and communicated that it should be an easy fix for someone that was a professional. 9 days later they called and said that the engine was “locked up” & said I needed a new engine. I asked to speak to the technician & explained again exactly what I had taken off & said that just because I had overtightened a couple of bolts/nuts didn’t mean that the engine had “locked up”. He said there was nothing he could do & quoted me $3200 plus tax for a new engine. At this point, I knew they were trying to take advantage of me. I picked up my mower & was charged $200 for “diagnostics”. After returning home, I decided to try to loosen a few of the nuts that I felt may have been overtightened on the clutch. Within 30 minutes of returning home with my mower, my mower was running perfectly. I called AgPro & asked to speak to a manager. A guy named Barrett got on the phone. I explained everything & asked for my $200 back because the “diagnostics” they provided were way off. They were clearly taking advantage of me and based on other reviews I’ve read, I’m not the only one.

• Initial Complaint

  Date:05/01/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Zero Turn mower in October of **** at your ********* ** location. It was was sold to us as NEW; I went to purchase a belt for it on April **, 2024, only to discover it was NOT NEW, but purchased by another individual in May ** ****. Our original paperwork clearly states this mower was new; the price we paid was $3347.48. This is CLEARLY not good business practice, nor is it legal to sell 'used as new.' I wanted to report this to you, the Better Business Bureau, before retaining a lawyer to settle this matter for me. Document #1 shows the first person this mower was sold to, then documents 2 and 3 shows where we bought it. As you can see, the model and serial #'s are the same. Matthew  M***** is the salesman that sold this to us, he needs to be held accountable for his actions, and **** ***** needs to know what kind of people they are hiring !!

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used track loader from the ****** ** location on ****24. Before purchasing the equipment I asked if I could pay their shop to go through the machine top to bottom and do a thorough inspection and full service to make sure that their were no problems with the machine. I was told by the sales rep that this wouldn't be a problem whatsoever. once the machine was delivered to my property I checked the fluids before using it like **** ***** recommends. coolant reservoir was completely empty. call up the sales rep to ask how something like that could get missed in a thorough inspection and full service. He acts very uninterested in trying to help me so I go and purchase some fluid and fill it myself. begin working on the machine and put roughly 5-10 hours on it and one of the tracks freezes up and wont move. the machine becomes completely inoperable. this would be comparable to driving less than 100 miles on a car and it dyeing. find out that it will be $10k to fix. I call them up and get the worst service I have ever experienced, especially after spending $60k for something. sales rep and his manager continue to talk in circles about how it was a used machine so they don't have to do anything. I ask flat out if they have any intentions in even trying to help in any way. a simple, Nope, for an answer. have the machine sent to a third party repair shop who very quickly diagnose the issue and tell me that they would have no problems writing a statement that there is no way that any repair shop could have spent any amount of time with that machine and not realized it had issues. They knowingly sold me a defective machine and did not uphold the agreement that the sale of the machine was predicated on a thorough inspection which was paid for and obviously never happened. they were dishonest from the start and refused to help in any way after the machine that they sold me didn't even last for one work day.

  Customer Answer

  Date: 03/27/2024

  The company has reached out and it appears we should be able to reach a resolution. I will update when that happens 

  Business Response

  Date: 04/04/2024

  Ammon Powell,

  We are so sorry this happened to you! We are in communication with ****** ** manager to see what happened here. And how we can resolve this issue.

  We will be in touch as soon as we get to the bottom of this.

  Thank you,

  Ag-Pro

  Customer Answer

  Date: 04/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* the business has reached out and we have resolved this issue
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent Ag Pro a zero turn mower to be repaired. I wanted the left side drive motor repaired, as it turned out they repaired the right side that was not leaking and I was not notified the they thought it was the right not the left. The same motor I sent to them to be repaired is still leaking and they want me to pay again to get it fixed. I owned an excavating and paving business for 30 years and I am familiar with equipment, so I know that motor was leaking when i sent it to them the first time. When I called to speak to them when I was trying to explain they would not listen and hung up on me, I called back to talk to the manager and told he was not in and did not have a voicemail. I asked for the service manager and was put on hold for 10 minutes, then was told he wasn't available.

  Business Response

  Date: 10/25/2023

  **** ********, I am so sorry to hear about your mower! I have reached out to the service department and managers on this and I will let you know next steps. Thank you! - ***** *******

  Customer Answer

  Date: 10/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past week , first week of October I have had my ******* **** turn at Ag Pro in ** ********* ** for service and repairs. I was having a problem with the mower engaging with the blades. I took it to Ag Pro for this problem and all they did was service the machine. I brought the machine home and tried to mow my grass . It did engage the blades for a short period and stopped. I then returned it to Ag Pro and was told I needed a new clutch. I told them to please fix it. After a few days I brought the machine home and tried to mow the grass and it smoked and completely stopped. I contacted Ag Pro again and was told they are not responsible if something else went wrong or other parts stopped working. I have spent almost 1000.00 in the past week on this machine. I don’t feel they fixed my machine properly. Therefore I am taking it to different business for repairs. I do not recommend them.

  Business Response

  Date: 11/28/2023

  ****, we are so sorry to hear you had a poor experience with Ag-Pro *** *********! I have contacted that location and I will reach out to you as soon as I hear back from them on what happened. Thank you!

  Customer Answer

  Date: 12/04/2023

  
  ********** ********
  
  I am rejecting this response because:
  ***** ******** ********************** **** *** *** ***** ** ** **** **** ** **************************** *******************
  This is my response to the notice I received on *****/23 from the BBB.  You received a response from Ag-Pro *** ********* ****
  
  I find the response to be unacceptable.  There is no explanation has to the work/damage done to my lawn mower, and no name or title as to who is responding to this complaint.
  
  I have been waiting for a call since October 2023 from a supervisor (Hunter) who assured me he would call back.  I  spoke with Ashleigh D******, Service Writer on several occasions with assurances that she would forward my messages to management and one time to getting my lawn mower picked up which never happened.  I have left my name and phone number with the store manager who was "going to do some research" and call me back.  He never did.
  
  I brought the mower to ******** ******* ****** *****  *** to be repaired, which could not be done because of  the damage that was done to the clutch and shaft by  Ag-Pro *** **********
  
  From September **, 2023 when the mower was first brought in for repair until October **, 2023 I had no lawn mower. I purchased a new lawn mower when I found out how badly damaged my lawn mower was.
  
  I was charged $873.57 to repair a lawn mower that was not repaired but damaged.
  ******* *** ** ******* *******.  ****** ****** ***** ***** **** ******** *******
  My lawnmower a ******* **** **** **** is ruined.  All money paid for repair should be returned, and financial restitution for ruining the ********
  ************ **** ******** ************ ********** **** ********

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking for garden tractor for my yard look for **** model came across this one had low hrs on it so call there asking sales lady about it wanting know is everything in working order because that price was on high side she said yes everything woring ready mow I belive her had know reason not to load up on trailer get home cut my grass went 20 ft mower stop working try several times to engage pto nothing so here trying work. Shooting sparks out the clutch went out was little mad but because was lie to soi called frist thing Monday letting them know she said get back to me never did atleast call me sat something don't lie be honest me be mechanic I fixed it just hope can be atlest bi honest

  Business Response

  Date: 10/17/2023

  Mr. *******, I do apologize for this situation. I am going to immediately send this information over to our division president for this area so he can get this handled for you.

  We appreciate your business and hope you have a wonderful day. 

  -Rachel H*****, Corporate Receptionist 

  Customer Answer

  Date: 10/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******