We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Parts

Prime Auto Parts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/6/2023 I purchased two wheels from this company for a total $485 both invoices are attached both wheels eventually arrived and where the wrong wheels both wheels were returned and received one on 3/28/2023 and the other one on 3/30/2023 I was promised a full refund and have been getting the runaround from this company ever since and now the company refuses to answer my phone calls

  • Initial Complaint

    Date:07/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used engine for 07 ****** Tundra on 2/20/2023 for the amount of $1,095.99 from Prime Auto Parts LLC. The engine arrived rusted and damaged. I refused the freight shipment because of this. I reached out to Prime Auto Parts LLC about the shipment via phone and then a email correspondence was sent to confirm refund payment. Every single time I have called the company at ************* and requested to speak with there accounting department I to get update on refund, the story is either they cannot refund right now because of some internal banking issues and the latest is my information has been given to there accounting department and a refund will be submitted in 5-7 business days. I have called over 10 times checking on my refund and have yet to acquire it. This seem fraudulent and they are unbothered about returning my refund even after the engine was confirmed to had been returned back to them. I will attach the emails I have confirming my refund for the purchase I just explained. The address of this company is ****************************************************.

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an engine online on March 21, 2023. After waiting for 3 weeks and listening to excuses, they finally told me the engine was shipped and would arrive in 5-7 business days. On the 5th day I called to inquire about it and was told they contacted their logistic team and they couldn't find it on the truck. I said it didn't just walk off, and I wanted my money back. He agreed and said it would take another 3-5 days for that to occur. After it didn't I attempted to call them again, and now they won't pick up the phone when I call them. I purchased this for my grandson, ******************* so I got him to call from a different number. They took the call and when he informed them what it was about, they transferred him to someone else who never picked up the phone. He spent every last ***** of his income tax return to purchase this, so I really want him to get his money back. They really should pay more for the inconvenience for all of us driving him around in the meantime. These people I fear are crooks. Invoice number PAP2303049. $2400.00 dollars for an engine for an engine for a 2011 **** Explorer.

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was vandalized, and I needed a steering column for a 2015 **************. I called and spoke to them and ordered it on March 23, 2023, I paid $311 by *******. I have not received it. I've called many times since I placed the order. I have talked to ******, the shop owner, several times, and been told I would receive the part in 5-7 days. I called once and I was told I should have received it. I have not received either the part or the refund.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seeking auto parts early March. Due to wrong parts, the parts were sent back and received March 27, 2023. My husband and I have been calling and trying to get our money refunded ($1323.00). We've been told every excuse possible. Now, it's almost two months later, when we call, the phone goes straight to voicemail or blocked. I would like my money back as promised. I would like to report this place of business as possibly a fraud. The company has had ample amount of time to respond to our calls and emails. Still, no resolution to the issue of a refund in the amount of $1,323.00. The parts were returned and we would like our money back ASAP. The place of business's address is **************************************************************** Phone: ************** The business name is Prime Auto Parts LLC

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used 2011 ****** Murano Transmission for $1600 from Prime Auto Parts February 2023. It was supposed to be free shipping. After not receiving my part for 2 weeks they told me that the part was too much to ship and asked me for another $120 for shipping. I declined and instructed them to just refund me my money. I have been calling them since and getting the complete run around. They keep saying they are going to refund my money, They say I will get an email detailing that they are going to refund my money. I have received nothing. 3 months later, I am still waiting on my refund. They are now saying they were a victim of fraud and was not able to refund my money and that they will process it Friday, May 5th 2023. I should get my ******* to 4 business days after that. I am not hopeful that is is going to happen.

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold me a part, touch up paint for my *** which came in as silver but my car is mineral white. They say I ordered the silver. I never opened it and asked for a return autorization, RMA they called it. I did this and they authourized my returned. I never opened it and mailed it with tracking viz **** and paid the return postage out of pocket. $4.90. They did receive the part in the same condition sent to me. They refunded $14 . So why only this little bit and I see they have an F rating with you all. This company is a scam and not an honest business!

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was searching car parts, came upon the prime auto parts site. I placed my $895 order and then got excuses after excuses. Didn't get my part, just robbed of my money.

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of remanufactured transmission on 2/22/2023 in the amount of ******* . They promise to deliver product in 7 to 10 business day . The only think I receive is invoice# PAP2302084. All calls to them goes unanswered or non return .

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a used part from the website. I sent a picture of the part that I needed. They received the pictures. I waited for two weeks before calling them. I called my credit card holder, to see if I had been billed for this. And yes I was billed on 2/8/2023. I called on the 17th 18th and the 20th. They hadnt shipped my part that they have already billed me for.On the 24th I received a part... but it wasnt the right part that I ordered.I called them, and all I got was double talk and a little chuckling in the back ground. I asked to talk with the owner. I paid $171.00 dollars for a part I can bye all day long (NEW) for a hundred dollars. The part that they sent me looked like they just picked it up off the ground and shipped. I offered to return what they sent me and get a refund. When I called on them the first time... and they hadnt shipped my order yet!!! I wanted the order canceled. But they gave me so much ****, and they had already billed my card!!! There wasnt much I could do but wait for my part. All I need help with is getting my money back!!!Thanks for anything that you can do to help!!!

Prime Auto Parts LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.