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Business Profile

Hobby Supplies

Trainz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hobby Supplies.

Reviews

Customer Review Ratings

4.66/5 stars

Average of 278 Customer Reviews

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Review Details

  • Review fromPaul K

    Date: 10/10/2022

    5 stars
    We've bought many items from Trainz.com. We have never been unhappy or disappointed. The items have multiple photos and detailed descriptions so you always know what you're getting. They also grade the condition using TCA condition standards which helps set expectations. As far as shipping goes, everything I've bought has been promptly shipped, well packaged and arrives in great shape. Based on my experiences I would highly recommend Trainz.com
  • Review fromJames B

    Date: 09/28/2022

    5 stars
    I have been dealing with Trainz for quite awhile now. The Service , before and after the sale, is excellent. The Items for sale are always a bargain. I have had gripes about the Shipping costs , but They have adjusted and will now ship as I desire. No problems .
  • Review fromKen H

    Date: 09/26/2022

    5 stars
    Everything was as presented. Great job. Prices a little high.
  • Review fromSteven S

    Date: 09/16/2022

    5 stars
    Great company, fast shipping, very easy to do business with! A+
  • Review fromed k

    Date: 09/12/2022

    5 stars
    Offers quality model train products at reasonable and sometimes excellent prices. Fast service with quick delivery.
  • Review fromKerry F

    Date: 09/06/2022

    4 stars
    Easy to deal with. Honest product conditions. ***************** items well packed and they use recyclable packing materials. Two items: 1) high shipping cost -- they always ship ****** even when **** Priority would be cheaper and just as fast and reliable. Several times I have filled my cart with sale items only to walk away because shipping is 25-50% of the total cost. 2) bare bones product descriptions -- many items are shown with only a single photo and a very minimal product description
  • Review fromRichard N

    Date: 09/06/2022

    5 stars
    Trainz is the best dealer in the model railroad hobby today. They are reliable and prompt whether one is selling or buying trains. ***** and his crew are to commended for the customer focused service attitude which is always friendly and welcoming. If you want the best selection, at the best price, and top shelf service. Shop Trainz and you will be very happy !!!
  • Review fromTom G

    Date: 08/30/2022

    5 stars
    Reliable, easy to deal with & they have a good selection, *******************.

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