Customer ReviewsforSports & Imports Autos of Gwinnett, LLC

Beware of this company... ************ is horrible I purchased a vehicle the radio was not working I was told to bring it back on a Tuesday so it could be repaired. I brought it back that Tuesday and they took it to the shop they called me and said it was a part needed and had to be ordered so I can pick up my vehicle and they would call me when the part has arrived. I have been trying to reach them for months ***** the sales manager who sold me the car and promised all this would be handled wouldn't respond back to messages or calls nor the account manager ****** she just told me oh well I'm just stuck with a car with no radio.

****************, We apologize for the inconvenience and frustration you've experienced with the repair process. We would like to assure you that we take all customer complaints seriously and are committed to providing excellent service. We are looking into the matter and will make sure to follow up on the status. Your satisfaction is our top priority, and we will work to resolve this issue promptly and fairly. If you would like to discuss your experience further and see if we can make things right, please feel free to reach out to our team at Sports & Imports Autos of Gwinnett, LLC at ************.

Do not purchase from this carlot. We called to pay our payment they took our card info and we got got an email showing they received the payment. They turned our car off the same day we paid. Called back they confirmed payment and turned car back on. They turned the car off the next day and sent a threatening text that they are going to repo it. We spoke to our account manager ******. He said they never received the payment. Blamed it on Cash app. We made another payment with bank. ****** said well dispute the transaction with **** app. ****** will not return our calls. The ladies that answers the calls is horrible. I asked for ******'s manager to call us. No one will reply to us. We are working with Cash app and looking to file this with court. We have proof of everything. DO NOT PURCHASE FROM THIS CAR LOT

Ive never dealt with such an unprofessional company. They have the rudest employees *** ever dealt with. My payments are to be made on Fridays. They cut the car off at 3:00 on Fridays. You dont even get to the end of their work day which is 8pm. I have been hung up on by them over 15, yes FIFTEEN TIMES. I was trying to pay this past Friday and the lady answered and before I could even speak she said its not my problem you dont want to pay the extra $5 fee!! I said what are you talking about ** calling to pay it right now the website was acting up(as per the norm. Nothing works right when them). This lady proceeded to LAUGH at me. Ive been laughed at twice by their employees. They wouldnt restart my car that night. She said she was sending the signal. I said okay let me try the car. Before I could try she hung up. I had no car that night. I had to uber home. When the payment was made. No one answered the rest of the evening. Pick up and hang up till they closed. Do not use this company. I feel like they preyed on me and my situation. I was a woman alone buying a car for the first time. Im over my head with the *** car. Everything breaks constantly. Their warranty program is absolute c*** My husband had to replace the starter cause they were going to charge me like crazy. Then told me I should pay on time and the starter would t have broken. I had the car 2 weeks and every payment was on time. The lady that sold me the car told me she thinks she job is a joke and didnt care about it. All the employees treat work like a hang out session. It was awful. I was there 7 hours and saw a lot. My antenna is missing, ox cord doesnt work, windows squeak, jumps like crazy at 60mph. Just a c*** car that Ill never pay off. They are there to s**** you and take advantage of you and lie so hard about the owner and how much they care

**************-We're sorry to hear that you've had a poor experience with our company. We'd like to clarify that we strive to provide excellent customer service and professionalism and it's unfortunate that you feel our team fell short of this standard in your case.We stand by our commitment to providing quality service and support. While issues can arise, we work hard to resolve them promptly and fairly. We are committed to providing excellent customer service and ensuring that all customers have a positive experience with our company. If you would like to discuss your experience further and see if we can make things right, please feel free to reach out to our team at Sports & Imports Autos of Gwinnett, LLC at ************.

My grandparents who are sick and needed a way to their many appointments, bought a car less than 90 days ago, but unfortunately, the car turned out to be a complete lemon. The powertrain warranty is practically useless, and when I called the customer service representative for clarification on the service agreement, I was met with an unprofessional and rude attitude. It's become apparent that this company preys on low-income individuals, taking advantage of the elderly and vulnerable. I'm extremely disappointed that I trusted them and brought my family to this place. Now my grandparents have a car that they can't even use, all because of this company's unethical practices. It's unacceptable, and I won't stand for it.

**************-We are sorry about your negative experience with our company. We strive to provide reliable and affordable vehicles to all our customers. We take customer feedback seriously and will investigate this matter further to address any issues with our products and customer service. Thank you for bringing this to our attention.Please have your grandparents reach out to us to discuss their experience further and see if we can make things right by reaching out to our team at Sports & Imports Autos of Gwinnett, LLC at ************.

I was in a tight situation upon entering a deal with the Gainesville branch of Sports & Imports Auto Sales and was working a full 38- 42 hrs a week and could afford whatever they asked as long as they'd put me in something with low miles; they gave me the only thing they said my $500 down payment could get- a 2006 ******* Elantra LS for $14, 900. Then they gave me the steepest biweekly payment I've ever heard of, $280 every other week for a total of 116 payments, or 4 years. The contract says that at a WHOPPING *****% APR, I'll pay a total of $26,731. But wait! Let's do that math: 280x116=$32,480! Not to mention that the *** on this car is under $4,000 at best! Now, work has been slow, I am behind in other bills and I cannot get refinanced bc I'm upside down yet I can't afford to let this damage my credit score I've worked so hard to build. These people are crooks!

******-We are sorry to hear about your negative experience with us at Sports & Imports Auto Sales. While it's unfortunate that this situation may have caused you strain, it may be beneficial to discuss options with your account manager to find a resolution that works for you.If you would like to discuss your experience further and see if we can make things right, please feel free to reach out to our team at Sports & Imports Autos of Gwinnett, LLC at ************.

This company is Horrible please save yourself and Do Not ever buy from them.

We are truly sorry to hear about your negative experience with our company. We take feedback like this seriously and strive to improve our products and services. If you would like to discuss your experience further and see if we can make things right, please feel free to reach out to our team at Sports & Imports Autos of Gwinnett, LLC at ************.