Complaints
Customer Complaints Summary
- 68 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is selling cars with issues for astronomical prices. Theyve had me come up three to the lot three separate times to collect my vehicle that still has issues supposedly covered over warranty.
Business Response
Date: 04/29/2025
We thank Ms. ******* for her feed back
After reviewing her account, she has been offered a trade since she is experiencing mechanical issues. We are offering this as a courtesy as the customer's account is no longer under warranty.
If Ms. ******* has any questions she can call in ************
Customer Answer
Date: 04/29/2025
Complaint: 23234098
I am rejecting this response because:My two year warranty is still compliant and they are taking the car back due to it still sustaining issues after being brought into the dealership a total of 4 times. The entire month of April I have been obligated to also maintain my own method of transportation while they keep seizing the car for repairs, I brought the vehicle to a personal mechanic and they detailed what was was with the vehicle still, and compared it to a invoice that I received from my account manager. I have requested the transcripts of all repairs and my original contract but I have only received partial invoices of the repairs. I am highly dissatisfied and am not alone in the frustration and coldness it comes from being in a business relationship with this company.
Sincerely,
******* *******Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business violated a verbal agreement and took unauthorized money from my account. They reviewed the call but never got back to me . When I called back, they stated I owed it and oh well . Then they repossessed my car because my car payment was TWO DAYS late. The account manager is rude and talks over you and doesnt listen to your concerns . He also hung up on me as well . Now they are trying to charge me $1000 to get my car back when I only owed $378.Business Response
Date: 04/01/2025
We thank Ms. ******* for her feedback
After reviewing Ms. ******* accounts we have determined her account manager set a promise to pay to assist her on 2/28, as she is a new customer her vehicle was repossessed once she defaulted on the promise to pay. This in adherence to the company policy of 104 defaulted payments cause automatic repossessions
She has since redeemed her vehicle and we are here to assist her and consider this issue resolved
Thank you
Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased and car 4-24-24. The car ended up being a total loss recently. When signing the contract, I was asked if I wanted *** coverage and I said yes. It was supposed to be only an extra $28 per payment. Come to find out, that was actually a CPI payment. I was never told what that payment was and was not aware that I was paying for that. I was told that was the *** coverage.Business Response
Date: 02/26/2025
We thank Mr. **** for his feedback.
We offer Collateral protection insurance we do not offer GAP coverage
Please call Sports & Imports Autos for further clarification
Thank you
Initial Complaint
Date:02/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is a scam and need to be close down they sell me a car that almost kill me yes kill then have the audacity to be rude talking about it so used car like I know its a used car but to sell someone in the car with the steering wheelmessed up that almost run them off the road then want me to pay the car note still when the car is gonna be in the shop for 3 to 7 days and when I take it to the dealership, they told me the parts for it is discontinuedBusiness Response
Date: 02/26/2025
We thank Ms. ***** for her feedback
Ms. ***** purchased a 2006 ******* Elantra on 11/20/2024
On 2/20/2025, Ms. ***** called to advised her account manager the vehicle was having mechanical issues, her account manager waived the $250 deductible included in the power train warranty coverage, and picked up the vehicle sent it to the shop. Sports & Imports Autos is paying for the repairs.
We consider this issue in the process of being resolved as the vehicle is in the shop
If Ms. ***** has another other concerns we encourage her to call Sports & Imports Autos at ************
Thank you
Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company will not send the title to a car that I paid off completely on 3/30/2024 in the amount of $7590.34. The car is in my sisters name (******* ********), and she gave them my address to send the title. We have attempted to resolve this with the company multiple times, and the reason we paid it off in full was because they continued to charge us multiple times for monthly payments on accounts we explicitly asked them to remove from their records and were difficult to work with. They continue to attempt to take funds monthly despite the car being paid in full. We have been unable to secure the title to date. The payment was made to ******************* over the phone.Business Response
Date: 02/06/2025
We thank Ms. Pelaccio for her feedback
We have researched this account and attempted to reach to the customer. Unfortunately we have not been able to reach the customer and Ms. ********* is a third party we can not go into detals about the account with her.
Please have Ms. ******* or customer reach out to us. We are here to assist her. ************
Thank youInitial Complaint
Date:01/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday December 27, 2024 I purchased a car from this company, the same day the sunroof would not close, during the weekend I notice the car would jump when I released the gas paddle and the airbag light was on. Therefore, Monday morning December 30, 2024 I spoke with my account manager ******, which I explain my concerns regarding the sunroof, car jumping and airbag light. ******, offered to have my car tow to their shop free of charge considering I just purchased the vehicle, we scheduled the tow pick up for that Friday January 3, 2025 (the tow guy came Saturday January 4, 2025 at 5:30pm). Tuesday January 7, 2025 at 4pm I spoke with ****** regarding my car, ****** explain that the sunroof needed parts and wanted my permission to temporarily close the sunroof so I can get my vehicle back until they locate the parts needed, I granted ****** permission to temporarily close my sunroof. Thursday January 9, 2025 I spoke with ****** at 11:30am ****** explained that they are not willing to replace the sunroof therefore, he submitted my information to the finance department and once he get an approval I will be able to go get another car off their lot, I said okay. At 1:45pm I called back explaining I will keep my car and that it was okay if I would not be able to open my sunroof as long as they closed it, ****** explained that the reason they arent willing to fix the sunroof is because the transmission is going out on the car and that the finance company approved me but did not have any cars on the lot in my price range therefore, they were starting the process of refunding me my down payment of $700. I understood and told ****** I would like to get my belongings out of my car, ****** explained that the shop they took my car to stated I did not have any items in the car which is a lie. My son birth certificate along with multiple other items were in my car. ****** would not provide me the name of the shop to have the manager pull the cameras. My items were stolen.Business Response
Date: 01/11/2025
We thank Ms. ********** ******** for her feed back
We have researched Ms. ********** account. Our records indicate Ms. ******** purchased a 2013 **** Edge on December 27, 2024.
On 1/2/24 Ms. ******** called in with a complaint her sunroof didn't work. As we sale used vehicles our warranty only covers major mechanical issues. As a curtesy we offered the customer to have a mechanical look at the sunroof to see if it was a simple fix.
On 1/8/24 The mechanic advised us the sunroof was not repairable and the parts for it are not available at this time.
On 1/9/2024 we advised Ms. ******** of this an offered trade. Unfortunately we did not have any of her level vehicles at the time and we refunded for her DP and unwind the deal.
We believe we have resolved this matter.
Thank you
Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My brother got a car and then had to take it up to the shop because of the gas cap, now it has to go to the shop again because of something with the engine, AGAIN. In just 2 weeks AND then he cant pass the emissions because of it. STAY AWAY from Sports & Imports Autos. Theyre just like the rest of them but worse.Business Response
Date: 12/07/2024
We thank Ms. **** for her feedback.
We will need our customer to reach out so we can assist him. Unfortunately we can not address the concerns if I do not know who Ms. **** is referring to.
Thank you
Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov.18,2024 I contacted my account manager at ****************** Samara to get the insurance payment taken off of my account as I have full coverage and no longer needed it . She complied and I got all the information in to her and my payment was $135 what it is weekly . Then on Nov,25th 2024 she charged my card $183 with no reason why , I called back and talked to someone else that said they would but the $48 they owed me as a credit on the system . So on 12/2/24 I called samara to explain to her what happened and she saw that they owed me $48 and only charged me the $87 I owed with my $48 in credit. Now on 12/4/24 my car is beeping and they say I owe money and should have payed $111 when that's not correct . No one will let me talk to a manager or even try to explain why this is not correct . I don't owe them any money .Business Response
Date: 12/12/2024
We thank Ms. ***** for her feedback.
This issues has been internally resolved to Ms. ****** satisfaction and has been resolved
Thank you
Customer Answer
Date: 12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September ****** I signed a contract with them. They put me in a vehicle with bald tires ,a bad wheel alignment , and a missing key thing on the driver door handle. They dont care about what kind of vehicles that they put you in they just want your money. They are very rude and disrespectful. If my key fob stops working I cant even get into my car with the because the key hole is missingBusiness Response
Date: 11/23/2024
We thank Ms. ****** for her feedback.
We advised Ms. ****** on per our powertrain warranty policy keys and key fobs are only covered in the 1st 30 days.
We consider this issue resolved
Thank you
Initial Complaint
Date:10/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought a car a Nissan rogue 2011 I had the car for 5 months this company has a buyers agreement that if the car has any mechanical issues they will fix it within 7 business days. Thats why you the costumer pays extra for this service. They have had my car for over a month and my still is not fixed or in my possession. When I call to get updates they are very rude and disrespectful to customers.Business Response
Date: 10/22/2024
We thank Mr. ****** for his feedback.
Unfortunately at sometimes mechanical repairs can be delayed due to multiple different reasons.
At this time the customer has his vehicle back and the issues is resolved
We apologize for any inconvenience this may have caused Mr. *****************************
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