Complaints

• Initial Complaint

  03/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  2/**/24 purchase date Bought a vehicle from Mudd Motors. Within 24 hours of my purchase the car had water in the oil. Me and my husband both spent the day trying to get in touch with the owner of the dealership. He ignored all our calls and put us through with his assistant who is completely rude and disrespectful to customers. When we did speak with del. He informed me he could not give me my money back and said he would send someone to get my vehicle however I had to pay for the tow truck and any repairs. After having my personal mechanic look at the vehicle he said the water pump went out. That it would cost me 1200 to fix. My mechanic informed me there is no way the man didn’t no about the damage to the vehicle. Said he screwed holes in the thermostat to keep it from running hot. We got it fixed. Then 2 weeks later approximately 11 days after getting it out the shop. I go to get the title transferred using the paper work dels assistant gave me and the tax office informed me all the paper work was incorrect and the bill of sale they gave me wasn’t “real” coming from a dealership. After contacting the assistant she proceeded to tell me I hand wrote a bill of sale and was very ugly to both me and my wife. Once again we can’t get del on the phone regarding anything. On this same day the motor started knocking now the motor is bad. I purscahed for $6800 after paying for it to be fixed $1200. I put $8000 into this car. Del V****** still hasn’t contacted me and I’m leaving my wife and *** * ****** with one on the way out of a vehicle because of Scammers. If we can’t be a refund it would great to at have the motor replaced.

  Business response

  04/18/2024

  The vehicle was purchases by *** *** who was advised and signed a federally-mandated form advising him that all sales were "as is" as is common practice in the GA auto sales industry. He test drove the vehicle more than once and was satisfied that the low price we offered made this vehicle purchase the right one for him. To further assist him, we personally drove to his workplace the following day, a distance of over ** miles RT, to deliver the title. At that time, *** *** had no complaints about the vehicle. We did receive a call from **** *** the following day, expressing concern regarding the vehicle.  Since their residence was more than an hour away from our place of business, we immediately called a towing provider in her area to pick up the vehicle and advised her that it would be the following day before it could be towed to our lot. When the tow arrived at her home the vehicle was gone with no notice to us or person on-site to explain. We responded as quickly as we could to her concern and were standing by to evaluate the issue, but she denied us the chance to assist her. In fact, we were charged for the tow by the company since they attempted to pick up the vehicle in good faith.

  Our "as is" policy is necessary because customers can and frequently do make unauthorized alterations to our vehicles once that vehicle is in their possession. This unfortunately happens when they or their friends/relatives admire the recently purchased vehicle and offer to "improve" its performance with OTC chemicals or amateur mechanical fixes. That is why our mechanic must evaluate any so-called  issues. We are sorry this customer did not avail us of that opportunity but cannot accept responsibility for any issues under the circumstances.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩