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          Find a Location

          Southeast Restoration has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileSoutheast Restoration

            General Contractor
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4979 Old Highway 5

            Canton, GA 30115-7419

            Visit Website
            Email this Business
            (770) 479-7777

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            4.29/5

            Average of 45 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/25/2009

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Southeast Restoration is a general contractor specializing in insurance repair claim

            Products & Services

            General Contracting Services

            Business Details

            This is a multi-location business.

            Find a Location

            Southeast Restoration has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4979 Old Highway 5, Canton, GA 30115-7419
              Email this Business
              BBB File Opened:
              7/31/2006
              Years in Business:
              25
              Business Started:
              4/30/1999
              Business Incorporated:
              12/17/2004
              Accredited Since:
              9/25/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              247
              Alternate Business Name
              • Southeast Restoration of North Metro Atlanta, Southeast Restoration of Athens, Southeast Restoration of Columbus, Southeast Restoration of Chattanooga, Southeast Restoration of Macon, Southeast Restoration of Augusta, Southeast Restoration of Knoxville, Southeast Restoration of Nashville
              • Southeast Restoration of Athens
              • Southeast Restoration Of Chattanooga
              • Southeast Restoration Of Knoxville
              • Southeast Restoration Of Nashville
              • Southeast Restoration Group - Athens
              • Southeast Restoration Group - Augusta
              • Southeast Restoration Group - Calhoun
              • Southeast Restoration Group - Columbus
              • Southeast Restoration Group - Macon
              Hours of Operation

              Primary

              M:
              Open 24 Hours
              T:
              Open 24 Hours
              W:
              Open 24 Hours
              Th:
              Open 24 Hours
              F:
              Open 24 Hours
              Sa:
              Open 24 Hours
              Su:
              Open 24 Hours
              Business Management
              • Mr. Trent Anderson, COO
              Contact Information

              Customer Contact

              • Miss Kennedy Looper, Marketing Coordinator
              Additional Contact Information

              Fax Numbers

              • (770) 479-7778
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hire a reliable and trustworthy contractor

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/07/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I had water damage in my garage December 2020. My homeowners insurance sent SE restoration of Macon to come review the damage. They deemed that I needed a new roof, repairing all the damage in the garage ceiling, painting the walls, and the floor. March or April of 2024 a patch of my popcorn ceiling came off and was spreading, the floor paint has came up, and the ceiling is bulging out from their work. I contacted SE, they sent a contractor out and he described a 4 day job to repair the work and to refund me the money for the floors because they never should have been painted. SE only approved 1 hour worth of repairs. Ive been back and fourth with SE management and they are denying that they even did some of the work in 2020 and they are refusing to repair the rest of the work to bring my garage back to the status it was before I had the water damage.
              Read More
              Read 9 More Complaints

              Customer Reviews

              45 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Candy P

              04/09/2024

              Southeast did some mitigation and restoration work for me beginning in July 2022. The mitigation team was great, but the restoration team was not. The work continued through November of that year. By February of 2023, we had the same issue with water damage in the same areas that they supposedly repaired. We had to begin the **************** with a different company. The roofer they recommended, although very nice, led us to believe the roof was in good condition. We had the roof replaced by another company after we incurred damage a second time.I have reached out to them with continuing issues with the refinishing of our hardwood floors (Chitner Floors). Shortly after the floors were refinished, I noticed the finish coming off in high traffic areas. Both the job manager, **** and ****** from the flooring company came out and said we'd had additional water damage. They basically washed their hands of the job.I regret hiring Southeast to do the work in the first place. I have spent almost 2 years dealing with this claim. In the end I am stuck with redoing my floors again.

              Southeast Restoration Response

              04/11/2024

              It is very unfortunate that the customer has experienced a second leak in her home from the roofer that she hired outside of Southeast Restoration. We were hired by the customer to repair interior damages resulting from a roof leak as part of an insurance claim. Being that roof leak was not a covered part of the claim, it was her responsibility to hire someone to complete those repairs. If she believes that roof was not properly repaired, she should contact the company that made those repairs. She and her insurance adjuster have confirmed that there was a second leak, almost a year after our work was completed, and that the floor sustained damage as a result of the leak. Southeast stands behind our workmanship warranty, but it does not cover damages from other contractors or things beyond our scope of repairs.
              Read 44 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

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