Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promised they would help our LSA rank higher and provide solid leads. Yes there was an agreement signed, however after that took place they were no where to be found for any level of service. Or when I wanted to remove the agreement. Now they send out of nowhere, this extremely high bill for 2 properties on May 29 ******************************************** it will go to collections 6/1/2024. Which they claim is their lead yet it was not. Plus daily late fees. Even if it was from them, the commission made did not even add up to the one bill let alone two of these identical bills. This company is nothing more that a predatory collection company disguised as a lead generation system for agents. They claim the contract was sent to us but when I went back to find it shortly after we agreed to this, the docusign expired and now they state we had a copy based on their recorded but that is not the case. They spent less then $200 in total on ad spend yet expect us to pay them more than $35,000 $17,986.50 x's 2 and according to them accruing daily.

  

  Business Response

  Date: 06/04/2024

  Due to an ongoing legal investigation and possible procuring cause claim with the *********************** AA can not disclose the documented proof at this time.

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21795728
  
  I am rejecting this response because: This companies paperwork does not identify them as an licensed real estate brokerage or agent. This company never provided us with any documentation other then a bill and when I stated I never had the agreement they sent what was signed and pointed out an accruing fee that was NEVER shared when they were pitching the service. They were never responsive to any requests for help while we were involved with them.  However they sure jumped on responding to every email swiftly on 5/31/2024 to intimidate.  Which was the first time we ever heard from them on this. I believe I originally said 5/30 which was on their invoice.  We first heard from them 5/31/2024.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/13/2024

  Agent Assistant has nothing further to speak on this matter. As stated previously, further legal actions are actively in progress. 

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21795728
  
  I am rejecting this response because: They have not provided any substantial evidience and They have violated the law with their fees.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped receiving any service for the last 6 months that I'm being charged for. I paid for 6 months of service and have not received the last 6 months of service that I'm being charged for.

  

  Business Response

  Date: 08/28/2023

  On 4/14/2022, **************** signed up for AgentAssistants ******************** 25 Annual plan billed quarterly. AgentAssistant provided 12 months of service for **************** as part of the signed agreement. Per our terms stated in the agreement, contracts are not open for cancellation until after the term is met. **************** only remitted 2 out of the 4 payments leaving his account delinquent for the final 2 payments.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized Agent Assistant on November 10, 2022 to boost one of my listings on ********* The charge was $99 for a week. However, I was told that I could go on their website and cancel the boost anytime. There is no way to do that on their website. In addition, each listing that I input onto the **** they charged me $99 per week for boosting it on ********* I never authorized them to charge my credit card for each of my listings. I never signed any contract with them. The fact that I cannot go on their website and cancel anything is fraudulent. Never mind charging my business card without authorization. This is clearly a dishonest company and should not be allowed to be in business. I will be disputing the charges on my credit card but want others to know about their horrible business practices. Before other Realtors lose money like I did. They say they refunded me $99 but I have to wait to see my credit card statement. They still need to refund me another $99

  

  Business Response

  Date: 01/16/2023

  *********** Agent *********************** signed up for our self administered subscription product Listing Boost on Nov. 10th, 2022.  **************** spoke with our team learning full details of this service as well as a shared online visual of how it works. Agent *********************** joined our subscription by entering her own sign up information online.  Our sign up page clearly states directly above where the agent subscribes that this sign up is a subscription.  There was no hidden agenda like this agent claims.  *********************** experienced a full serviced campaign for 7 days. She received full analysis at the end of this campaign via email along with dashboard access and had a direct line to reach out to her original AA representative.  *********************** then received notification prior to her next ad boost going live, with a 24 hour window of opportunity to skip the new listing ad boost.  **************** did not skip the boost, and her subscription service in mid December ran a full 7 day campaign on a new listing she had and was charged her second $99 for this boost.  At this point there was no communication regarding her wish to cancel.  On December 22nd, another notification went out via email to **************** with an opportunity to skip running an ad for a new listing of hers.  She did not reply or skip this boost, and this ad for a third listing went live on Dec 23rd.  On December 23rd we received an email from *********************** requesting to cancel her service and was clearly upset. This request was handled on December 27th, the immediately following business day. The ad boost was cancelled and the agent refunded 100% on her charge for the third ad campaign, even though the ad already went live for several days. Her subscription was cancelled in our system at that time and she was sent an email confirmation that she was cancelled.  Upon receiving this BBB complaint, a manager reached out to ***********************, *********** agent, to attempt to mend the relationship, regardless of cancelling.  A full refund in courtesy was offered,  **************** stated she was on a cruise when she received her notifications and was upset that a cancellation opportunity was not via online.   **************** declined to accept the offer to be made fully whole, while the company absorbed all expenses. AgentAssistant attempted to work with *********************** in a very realistic and respectable manner.  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Agent Assistant promoting their lead calling business. I had a recorded call by one of their scammers where he reiterated that I could cancel AT ANY TIME. I agreed to 14 months and had a payment plan setup. Within the first 30 days I saw many, many flaws and that I was completely wasting my money on their supposed efforts and on my leads that I was paying for. I voiced my concerns in writing and verbally and was given one excuse after the next. I then read the agreement and saw I needed to give thirty days notice to cancel. So I did. Once I cancelled, I received a call from the sales person; *** and he tried to get me to reconsider to which I said no. I sent the cancelation email to billing per the contract, copied *** and copied customer service. None of them stated to me ever that I couldn't cancel or that I was breaching my contract, because again I was told OVER AND OVER AGAIN on a RECORDED LINE that I could cancel at any time. Every once in a while I would receive a lead contact attempt update. Not like I did before I cancelled, just once in a blue moon, to which I replied and said I CANCELLED and to stop. Again, no one said I could not cancel, because they said it to me over and over that I could. Then after 4 months go by, I start getting calls from a collection agent. I am now in emails with them trying to bully me into paying. 1, They provide garbage services.2. THEY LIE. THEY LIE. THEY LIE. THEY LIE.3. They sick a collection agency on you with ZERO attempts and ZERO transparency into their actions and intent.Hopefully anyone reading this will be smarter than I was, because I didn't research all their horrible reviews and BBB complaints all saying the same thing. Do yourself a favor and the rest of the industry by not falling for their lies. They are predatory lying bottom dwellers.

  

  Business Response

  Date: 09/09/2022

  This customer signed up for our service and agreed to a 14 month contract. This contract is typically paid for upfront, however we agreed to split her payment into multiple payments.  The customer paid the initial payment and then attempted to cancel the 14 month prior to the 2nd payment.  Per our contract, she agreed to pay the full amount due and have access to our service for 14 months. After to completion of the contract, if she did not want to continue using our service then she could cancel with a 30 day notice.  

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17780693
  
  I am rejecting this response because:  I was on a recorded line.  Would LOVE for them to produce that recording where their sales man told me REPEATEDLY that I COULD CANCEL AT ANY TIME.  Not after a certain period of time.  I COULD CANCEL AT ANY TIME.  THEN to make it worse, THEY SUCKED.  They did bare minimum and SUCKED at what they SHOULD have provided.  So I spent nearly 4k on a lying company to do nothing for me.  And then....I canceled not even thirty days later, because after all that's what I was told over and over again I could do.  No one when I canceled, which was three departments advised me I was stuck with their absolute GARBAGE service.  No one.  The sales person tried to get me to change my mind, but NEVER told me I was stuck in a contract...because again, they sold me on I could cancel any time on a RECORDED LINE.  I WANT TO HEAR THAT RECORDING.  

   

  I also read the contract, but after giving these liars access to my ****** account, I can't find it for some reason.  I asked their shark pos collection jerk for a copy of the FULL contract and was ignored.  It will be a cold day in h*** before I pay these lying theeves a thing.  PS...my attorney will be asking for your ******* BUSINESS LICENSE that you don't have.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a follow up meeting to discuss things on the 28th, no one showed up on that meeting.I emailed this week asking for a call because I was not happy, never heard back.Everything i asked about upfront such as routing rules, integrating, communication transparency, etc. was YES YES YES we do that.Turns out, they don't do anything that's needed... In fact, they call leads that come in that I ALREADY SPOKE TO. Makes things a little weird with new clients who you spoke to then have a bunch of calls and texts from someone else.I've request to strategize on how we can improve, nothing.I wouldn't recommend this service if you're an agent with great systems already in place.

  

  Business Response

  Date: 08/14/2022

  We are sorry to hear that you are not satisfied with your experience so far.  After your in-depth conversation with management, we have partnered you with our support team to work with you to resolve the issues you are having so that our service will work as intended with you and your business. We appreciate your cooperation in getting these issues resolved!