ComplaintsforSMI Card Services, LLC

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased and returned some items from footlocker. ********** says they refunded it to this account and then ****** charged the refund back. I do not have any items or my money. The total charged back was $176.55.

  

  Business response

  04/29/2024

  We appreciate you bringing this to our attention. After an in-depth review of your account, our agent reached out to you to discuss your concerns in greater detail.
  

  On March 6, 2024, the refunds you described were credited to your account. Unfortunately, one of these credits could not be linked to a corresponding debit. In accordance with federal banking regulations, a temporary hold was placed on this credit, and an email notification was sent to the email address on file. While speaking with you, our agent provided you with the information you needed to have the funds released. The requested documentation was received and approved on April 25, 2024, and the funds were released back to your smiONE card account the same day.
  

  If we can answer any other questions about your smiONE card account or if you would like to discuss your concerns in greater detail, our agents are here for you 24 hours a day at **************. You can also write to us at P.O. *******************************
  

  We look forward to hearing from you!
  

  Sincerely,
  

  The smiONE Team

  Customer response

  04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A private company titled SMI phone number *************) is hired to collect, process and apply Child Support Payments to individual Child Support/FSR accounts for many States across the country, in my circumstance for the Family Support Registry for the State of ********. Unfortunately, the company is HOLDING back child support checks greater than ***************************************************************************** fact they have, this company SMI has hundreds of complaints on ****** in the State of ********, there is a pattern of fraud that needs to be investigated. I had to have a Federal Agent from the ************** Plan call them for them to agree they had deposited the two checks 3 weeks ago, but naturally SMI still has not applied the funds to my FSR back child support Account.

  

  Business response

  04/24/2024

  Thanks for reaching out to smiONE.
  

  On April 18, 2024, we contacted you at the phone number you provided. You confirmed to our agent that you are not a smiONE customer but were seeking contact information for the Colorado Family Support Registry. The phone number and website were provided to you. You can use this information to get the answers to your payment-related questions. We hope this helps.
  

  Sincerely,
  

  The smiONE Team

• Initial Complaint

  03/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My card was shut off by smione they reported it as stolen which my card was not infact stolen. I've been waiting over two weeks for a card. When I called they told me my card was never sent. This is ridiculous to cancel someone's card for no reason and then not even send a new card.

  

  Business response

  04/04/2024

  Thanks for reaching out to smiONE and bringing this to our attention. We reviewed your account and believe weve identified the source of the confusion.
  

  On March 15, 2024, you emailed smiONE regarding a transaction that you stated you did not authorize. smiONE is committed to protecting our customers from fraud. Upon processing your email, the smiONE **************** temporarily blocked your card to protect the remaining funds. Our agent responded to your email advising you of this temporary block and requested that you contact **************** so we could verify some information with you. The following day, another email was received from you regarding the status of your card. Our agent responded to your email advising you a second time of the temporary block that we placed on your account and requested that you contact ****************. Due to the nature of your emails, we needed to speak with you directly for security purposes.
  

  We were pleased to see that a **************** Supervisor was able to further assist you with a courtesy activation on April 1, 2024. At the end of this activation period, your card was automatically replaced via standard shipping to the address on file. Our records show that you can expect your new card to be delivered between April 7, 2024, and April 10, 2024.
  

  If we can answer any other questions about your smiONE card account, please dont hesitate to contact us. Our **************** Agents are here for you 24 hours a day at **************. You can also write to ** at P.O.Box 2489, **********, ** 30112. 
  

  We appreciate your business and look forward to hearing from you!
  

  Kind regards,
  

  The smiONE Team

• Initial Complaint

  03/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have an smione card where I receive child support payments from mahoning county, ****.On February 21 ***************************************** ******* and I was required to send in id to confirm the address change. I did this. I was told my address changed on 2/23/24 On February 23, 2024, I ordered a new card, via us mail. The card never came. On march 5th, I ordered a card via express. They over rode the new address and sent the card to the **** addresses, and that I had no choice.On 3/10 I spoke with a supervisor and he refunded the $20 fee and allegedly ordered a new card.On 3/19, I called to confirm a new card was being shipped. I was given an old tracking number.I need the funds that smione has been holding and they refuse to release to me so I can pay my bills. They refuse to provide an option where I can transfer money from this account to my primary bank. On March 22, my bills for ***** will begin to roll in and my bank account will be in the negative because smione refuses to ship me a card. I called smione and the supervisor refused to speak with me, said his phone would mot transfer. If mu account goes into the negative because I don't receive my card on 3-20 - 22 as promised, i ******************************* for all overdrafts, and fees associated with smione holding my money and refusing to ship me a card to the address where I am currently located.On

  

  Business response

  03/21/2024

  We appreciate your patience as we conducted our review. smiONE would like to apologize for any hardships that we have contributed to, and we hope that we can restore your trust in **.
  

  At the time of the first replacement on February 22, 2024, an agent updated your profile with a custom shipping address and replaced your card via standard shipping, at your request. On March 7, 2024, you reported that you did not receive this card. The agent updated your profile with a new custom shipping address and replaced your card via express shipping, at your request. Due to an internal error, this card order was shipped to the primary address on file in ****. We sincerely apologize for this error and the misinformation you received. Feedback and additional training have been provided to prevent this from happening in the future.
  

  We were pleased to see that our Customer Relations Coordinator was able to connect with you on March 20, 2024, and addressed your concerns. The available tracking information shows that your smiONE card is scheduled for delivery today, March 21, 2024, by 7:00 PM. If we can answer any other questions about your smiONE card account, our agents are here for you 24 hours a day at **************. You can also write to ** at P.O. Box 2489, **********, ** *****.
  

  We look forward to serving you in the future!  
  

  Sincerely,
  

  The smiONE Team

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  SmiOne allowed multiple charges, when, I only submitted for one transaction. They allowed the other transactions to keep taking money after the pre authorized amount was already taken. Once it took ****** for the transaction, SmiOne allowed transactions per individual item concurrent. Then, they slot the ****** in 59$, and 62$ respectively. This put my account in negative. I reported the card lost or stolen. They sent a new card in the mail about 5 days after, still haven't received it. They did not freeze my account like I requested. They continued allowing transactions, and declibed card fees. Then, I still haven't received the new card, and bank already has that card activated. This is too much stress for little money that we have. I need my child's money back. You all are a disgrace, and Liars.

  

  Business response

  04/23/2024

  We apologize for the confusion. In this context, an authorization hold, or preauthorization, is a way for merchants in the e-commerce sector to reserve a certain amount of funds in a customers account to ensure the funds are available for processing once the item/s are shipped. When the transaction settles, the amount charged is adjusted to reflect the final cost per shipment. If there are multiple items in your order, it can result in several shipments.
  

  The authorization hold you described was voided in full to your smiONE card account on March 12, 2024, and settled as two separate transactions,indicating two shipments. Our records show that you reported your card stolen on March 12, 2024, through the smiONE automated system and the card was shipped to the address on file via standard shipping on March 15, 2024. We expected that card to be delivered between March 20, 2024- March 22, 2024. On March 27,2024, you reported the card stolen a second time through our automated system. This new card was shipped to the same address on file via standard shipping on April 1, 2024. We were pleased to see this card was activated on April 9, 2024.
  

  During this time, there were several transactions attempted to the stolen card. These transactions were declined as you had already reported the card stolen. When a card is reported lost or stolen, it is automatically retired and can no longer be used to make purchases or withdrawals. Your card account was not assessed any fees as the result of the transactions attempted to the retired card.  
  

  If we can answer any other questions about your smiONE card account,our **************** Agents are here for you 24 hours a day at **************.You can also write to us at P.O. ******************************* 
  

  Sincerely,
  

  The smiONE Team

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered at ****** online, the card accepted the transaction, and took the money. The items shipped at different times, again, the card was charged, different times per delivery. I was charged twice for the items, and I haven't gotten back my money from m the first transaction. Same thing happened with Target, and I'm being charged 3 times for the same items. I need my money back that SmiOne allowed, and supposedly put on authorization hold, and my account doesn't reflect, but, the incoming deposits doesn't align with the transactions. I need my money back.

  

  Business response

  03/18/2024

  smiONE would like to thank you for bringing this to our attention. Weve reviewed your account activity and have attempted to contact you at the phone number on file to offer additional assistance. Unfortunately,we have been unable to reach you.
  

  You can review your account activity online by visiting our website at www.smiONEcard.com. Should a dispute be needed, the smiONE Dispute Team is here for you Monday through Friday from 7:00 AM to 7:00 PM CST/ 8:00 AM to 8:00 PM EST. If you have any other questions about your smiONE card account or would like to request paper statements be mailed to you, please dont hesitate to contact ** at **************. You can also write to ** at P.O. Box 2489, **********, ** 30112. 
  

  We look forward to hearing from you!
  

  Sincerely,
  

  The smiONE Team

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I use cash app periodically to give my daughter her child support payments. My daughter stole my card from me and used cash app to send herself the money. I have been really upset because I honestly did not do it and I wanted my money back and I think I deserve it back because I did not authorize the charges. *** contacted cash app and I wanted her account closed.

  

  Business response

  03/12/2024

  Thanks for reaching out to smiONE! We looked into the concerns you described and have attempted to contact you at the phone numbers on file to offer further assistance. Unfortunately, our agent has not been able to connect with you.
  

  After researching your smiONE card account activity, we were unable to determine which transactions need to be disputed. The last Cash App transaction found was dated November 13, 2023. Since this time, there have been seven deposits posted to the account. These funds were spent at various point of sale businesses. If a dispute is needed on your smiONE card account, the ********************** Dispute Team is here to help you Monday through Friday from 7:00 AM to 7:00 PM CST/ 8:00 AM to 8:00 PM EST.
  

  If have other questions about your smiONE card account or wish to discuss your concerns further, our agents are available 24 hours a day at **************. You can also write to ** at P.O. Box 2489, **********, ** *****.
  

  We look forward to hearing from you!
  

  Kind regards,
  

  The smiONE Team

  Customer response

  03/12/2024

   
  Complaint: 21392798
  
  I am rejecting this response because:

  I did not authorize the charges on the dates indicated above. My card number was taken from someone who did not have the right to use it at all. Since then I AUTHORIZED THE 108.00$ charge to Cash App. I put the money in myself and deleted her card number. She does not have my card number, I ordered a new card. I give ***** her child support from her dad to buy clothes and shoes. That particular date 2/9/2024, I DID NOT authorize charges in the amount of ***** at all. That money is needed for my bills. I would appreciate if you could give me a provisional credit. I do not appreciate unauthorized charges not done by me. 
  if you need to reach me you can contact me at ************** 
  
  Sincerely,
  
  ***************************

  

  Business response

  03/14/2024

  A thorough review of your account activity was conducted. We did not locate any transaction to Cash App for the amount you indicated, nor were there any transactions processed to your smiONE card on February 9, 2024. We attempted to contact you at the phone number you provided to offer further assistance, but our agent was unable to speak with you.
  

  To review your account activity online, please visit the smiONE card website at www.smiONEcard.com. If a dispute is needed, the smiONE Dispute Team is here to help you Monday through Friday from 7:00 AM to 7:00 PM CST/ 8:00 AM to 8:00 PM EST. Please give us a call at your earliest convenience if you still need assistance.
  

  Sincerely,
  

  The smiONE Team

  Customer response

  03/14/2024

   
  Complaint: 21392798
  
  I am rejecting this response because:
  The response was terrible. I provided pictures to support my claim and you didnt see it?

  Thats unprofessional.

  However the credit was issued.

  Sincerely,
  
  ***************************

• Initial Complaint

  02/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed a dispute with SMIone. Within a day of me filing the dispute, they came back with a decline on the transactions being done due to the fact that the correct pin number was used. I filed an appeal because that's the whole definition of fraud is they know your information and they use it. A woman called me and let me know that a phone call was made to ask to increase the limit. That is what I realize that it was my mother who took my card and you used it without permission. They asked me if I've ever given my mother permission in the past to use my card. I said yes in the past but I did not give her permission to use it this time. Due to the fact that I had given her permission in the past they declined my dispute again. I will not be getting a refund for the money I didn't use even though they didn't know that she had permission from me. They said that because I did not know notify them that she no longer was authorized to use the card. They're declining my dispute. Excuse me, you guys didn't know she was authorized to use the card in the first place until I told you. So me being honest caused me not to get the money back that I didn't even use. If it wasn't for my child support coming to this card I would never ever use them and I definitely aren't recommending them. In order to get my money back I should have lied and now I have to file charges on my own mother as well as figure out how to feed my kids and not loose my house because they came with BS about me not calling them to let them know she couldn't use my card when I never called to let them know she could it BS. I not only got screwed by my mother but SMIone as well

  

  Business response

  02/26/2024

  The dispute process can be an inconvenient and frustrating experience. The smiONE Dispute Team strives to streamline the dispute process while delivering exceptional customer service to eliminate as much of that frustration as we can. We appreciate your feedback and the chance to improve our services.
  

  Our records show that a dispute was initiated on February 5,2024. During the investigation, compelling evidence was found to support the final resolution, dated February 9, 2024. The evidence in this initial ruling did not include the prior authorization of your mother to use your smiONE card. At your request, an appeal was opened the same day. Due to no new information being provided, the previous ruling was upheld, and the appeal claim was denied. If you would like to discuss the final ruling further or if you would like to request a copy of the investigation documents, the smiONE Dispute Team is here to help you Monday through Friday from 7:00 AM to 7:00 PM CST/ 8:00 AM to 8:00 PM EST.
  

  For more information regarding authorized card users, please refer to Section 5 of the smiONE Cardholder Agreement where it outlines the expectations and liability for authorized card users.
  

  5. Authorized Card Users
  You are responsible for all authorized transactions initiated and fees incurred by use of your Card. If you permit another person to have access to your Card or Card number(s), we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement.
  
  Should you have any other questions about your smiONE card account, our agents are available 24 hours a day at **************. You can also write to ** at P.O. Box 2489, **********, ** 30112. 
  

  We look forward to serving you in the future!
  

  Sincerely,
  

  The smiONE Team

  Customer response

  03/01/2024

  When I filed my dispute SMI one had no idea that I had given my mother permission in the past to use my card one time. Which on turn their defense of because I gave her permission in the past this dispute is not valid and I am responsible. *** one also said that because I didn't notify them that she didn't have permission I am responsible. How am I supposed to notify them of something I never notified them of in the beginning? The only reason they know it happened one time on the past is because I was honest and told them when they asked, if I had said no then the dispute would have been valid. 

  

  Business response

  03/07/2024

  We apologize for the confusion.

   

  As you stated, at the time of your dispute, we were not aware that you had previously authorized your mother to use your smiONE card. That information was not a consideration in the final dispute outcome. We did not become aware of this information until our agent reached out to you on February 13, 2024, after your appeal had been finalized. If you would like to discuss the final ruling further, the smiONE Dispute Team is here to help you Monday through Friday from 7:00 AM to 7:00 PM CST/ 8:00 AM to 8:00 PM EST.

   

  If you have any other questions about your smiONE card account, please dont hesitate to contact ** at **************. You can also write to ** at P.O. Box 2489, **********, ** 30112. 

   

  Sincerely,

   

  The smiONE Team

  Customer response

  03/07/2024

   
  Complaint: 21309059
  
  I am rejecting this response because: you just told me that my mother using my card was not the reason for the denial yet you sent me this attachment explaining my denial and the attachment is about card holder possession. You just lied because that is the reason for the denial otherwise my claim should have not been denied. Y'all don't make any sense
  
  Sincerely,
  
  ************************************

  

  Business response

  03/13/2024

  A thorough investigation of your dispute claim was conducted.This information was made available to you on February 9, 2024. If you would like to discuss the final ruling more in-depth, the smiONE Dispute Team is here to help you Monday through Friday from 7:00 AM to 7:00 PM CST/ 8:00 AM to 8:00 PM EST.
  

  If you have any other questions about your smiONE card account, please dont hesitate to contact ** at **************. You can also write to ** at P.O. Box 2489, **********, ** 30112. 
  

  Sincerely,
  

  The smiONE Team

  Customer response

  03/13/2024

   
  Complaint: 21309059
  
  I am rejecting this response because: they're avoiding responsibility. They want to tell me that me giving my mother permission in the past was not a reason for the final decision yet it was and they sent me correspondence to back that up. But once I say hey you sent me the correspond and saying this is the reason even though you guys didn't know. So that doesn't make any sense now of a sudden it's over. If you want to discuss it further, call the office. You're avoiding the conversation. You're avoiding responsibility. So no, I reject the response. It'd be different if they're like. You know what we did mess up. We take responsibility. We can't refund all of the dispute but will give you some of it back. That would be a better response than to keep acting like you guys didn't reject me over. Something that you guys didn't even know about.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  02/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  SMIone is a scam! PREDATORY BANKING ******* child support puts payments here and smione holds your money hostage. I have $8,000 and they REFUSE to give me my money unless I want to go to an ATM daily and remove $400 a day for $1.75 fee. This isn outrageous. I never agreed to these terms ************ is PREYING on people who get child support!In addition, every time I attempt to get groceries at ALDI or PUBLIX they DENY the transaction? For groceries? Denial for the basic purchases every time They need to be put out of business. They are hijacking my funds. How can they be in business?DO NOT EVER ALLOW YOUR CHILD SUPPORT TO BE PUT ON SMIONE CARD! unscrupulous and illegal!************ is one step away from theft!!!!

  

  Business response

  02/07/2024

  Thank you for your feedback! smiONE welcomes all opportunities to improve our customer experience. Weve been trying to reach you to discuss your concerns and to share some additional information with you,but our agent has not been able to reach you at the phone number on file.
  

  The Platinum smiONE **** debit card is a prepaid debit card that can be used everywhere **** is accepted. The smiONE Cardholder Agreement instructs the cardholder not to activate or use the card if you do not agree with the Terms of the Arbitration Agreement. Our records show the phone number on file activated your smiONE card on February 7, 2023. If you wish to revoke your agreement to the Terms at any time, please dont hesitate to contact **************** at your earliest convenience.
  

  The difficulty you described having with the specified merchants was caused by high-risk factors that indicated possible fraud. smiONE is committed to protecting our customers from fraud and one of several ways our fraud prevention program does this is by utilizing special algorithms to help us monitor, detect, and prevent fraudulent activity. Although not recommended,these measures can be lifted at your request. We apologize for the inconvenience and hope you can understand our efforts to protect your account.
  

  As a reminder, to learn more about the user guidelines, fee schedule and velocity limits associated with your smiONE card, you can access the Cardholder Agreement anytime by logging in at www.smionecard.com or the Platinum smiONE mobile app.
  

  If have any other questions about your smiONE card account or wish to discuss your concerns further, our agents are here to help you 24 hours a day at **************. You can also write to ** at P.O. Box ****,**********, ** *****.
  

  We appreciate your business and look forward to hearing from you!
  

  Kind regards,
  

  The smiONE Team

  Customer response

  02/07/2024

   
  Complaint: 21236485
  
  I am rejecting this response because:
  A $5 or $10 transacrion at Aldo or Publix grocery store is never high risk.  You approve $100 and $400 transaction for online purchases - THAT IS HIGH RISK!
  SMIONE is a DECEITFUL AWFUL BANK PREYING ON POOR women getting child support.

   

  this company should be run out of business.   UNETHICAL!

  Sincerely,
  
  ***********************

  

  Business response

  02/13/2024

  We apologize for the confusion. In this context, the term high-risk does not solely refer to a transactions dollar amount. A combination of factors is considered when determining the potential fraud risks associated with completing a transaction.
  

  One of the contributing factors we found during our review was multiple attempts to use an invalid PIN at both businesses. Please give us a call at your convenience if you need help resetting your PIN. If a dispute is needed for the online purchases you referenced, the smiONE Dispute Team is here to help you Monday through Friday from 7:00 AM to 7:00 PM CST/ 8:00 AM to 8:00 PM EST.
  

  Sincerely,
  

  The smiONE Team

  Customer response

  02/13/2024

   
  Complaint: 21236485
  
  I am rejecting this response because they are a deceitful company.  I never used a pin.  Anything to keep the clients child support money from them!   Never use this illegitimate company.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I filed a dispute with smiONE on 12/16/2023 totaling $1,190.16 for fraudulent transactions (from 10/22-4/23) on a prepaid card that receives child support payments. Firstly, my son was 30 years old when the payments began. I had no reason to suspect that I had received payments! I didn't know that I had been issued a smiOne card. That card was stolen and used at different stores and online. To this day, I have not spent any of the money deposited on the smiOne card. I don't trust this company because they rejected my claim to refund the money that was obviously stolen. After creating an account, the inbox had more than 50 notifications from smiOne declining transactions, over four months, for exceeding the balance at the time of the attempted purchases. To me, the declinations should have signaled that there was a problem as an authentic card owner would know the balance before making a purchase. In addition, the declinations were repetitive -- several times per day and minutes apart. After six months, the fraudulent activity stopped. Once I learned of the child support payments (5 months later) from the father, I set up an automatic deposit through the Ohio Child *************************** I still didn't know anything about smiOne and the fraud until I tried to access the remaining balance and needed to request a replacement card. Needless to say, I haven't activated the new smiOne card or used those funds -- I don't trust this company.

  

  Business response

  01/25/2024

  Your feedback is greatly appreciated. We looked into the concerns you described regarding a recent dispute and have some information to share.
  

  Our records show you first notified smiONE of unrecognized activity on December 16, 2023. You advised that you had never received the smiONE card issued to you in 2021 and had ordered a new one on November 30, 2023. This new card was shipped to the same address via standard shipping. We were pleased to see that you received your new card and activated it on January 22, ****.
  

  Based on the information you provided, a dispute had been initiated on your behalf. On January 2,****, this dispute finalized as no error found. There were several factors and significant compelling evidence that contributed to this outcome. We would be happy to set up a time to discuss this information and available options with you, at your convenience. The smiONE Dispute Team is here to help you Monday through Friday from 7:00 AM to 7:00 PM CST/ 8:00 AM to 8:00 PM EST.
  

  If you have any questions about your smiONE card account or want to discuss your concerns further, our agents are available 24 hours a day at **************. You can also write to ** at P.O. Box ****, **********, ** 30112. 
  

  We look forward to hearing from you!
  

  Sincerely,
  

  The smiONE Team

  Customer response

  01/31/2024

  The company asked me to submit a police report and I did. According to them, the police report will confirm that I did not make the fraudulent purchases and boost my claim. Thus, I filed it the next day, 1/23/24, and I have not heard from smiOne. Interestingly, the representative admitted that the number of transactions declined in rapid succession should have triggered their fraud alert system but it failed in my case. 

  

  Business response

  02/05/2024

  smiONE appreciates your patience as we conducted our review.After speaking with you and reviewing the documents you submitted, we found sufficient cause to re-open your dispute claim. A determination has been reached, and you should have received notification of our findings on February 2, **** via email.
  

  As a reminder, the smiONE Dispute Team is here to help you Monday through Friday from 7:00 AM to 7:00 PM CST/ 8:00 AM to 8:00 PM EST if you wish to discuss the final ruling further. If you have any questions about your smiONE card account, our agents are available 24 hours a day at **************. You can also write to ** at P.O. Box ****, **********, ** 30112. 
  

  Sincerely,
  

  The smiONE Team

  Customer response

  02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩