ComplaintsforCurry Honda Georgia

• Initial Complaint

  05/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Re: 2022 Honda HRV, VIN # ***************** On 4/7/22, I purchased the above vehicle from Curry Honda. Two weeks later, I cleaned the vehicle for the first time. While wiping the dash, I felt what seemed to be an area that was bulging. As the dash had a thick matte finish, I could not visibly see any protrusion. Yet, when I proceeded to wipe it off with a damp cloth the bulging that Id felt indeed became visible.I contacted my salesman, ********************************* on 4/27 via text and was directed to the Curry service department. I made multiple calls to the service department over the next 2 days to include leaving a voice message and requesting to speak with the service manager. Still, I was not able to make any contact. I then researched the bulging dash via the internet and discovered that this defect has been identified in select HRVs. On 4/29, I contacted ******************** via phone and voiced my findings. I also sent photos and supporting documentation via text. ******************** stated that this was upsetting and assured me that he would bring it to the attention of Curry Hondas owner and manager.On 4/30, ******************** contacted me via text and stated that per the manager, I would be traded out of my current vehicle but would need to wait until a like vehicle arrived via transit. On 5/6, ******************** confirmed via text that such vehicle had arrived. I scheduled an appointment to do so the next morning. Upon my arrival, I was informed by ******************** that my vehicle needed to be appraised and that I would be liable for any negative equity. The sales manager, *************************, added that Curry Honda had received full payment for my vehicle on the day of the initial transaction and because of this they couldnt do an even trade. However, I spoke with Honda Financial who negated this. I then had the vehicle inspected at another Honda dealership who has stated the entire dash assembly would have to be replaced and the outcome cant be guaranteed.

  Business response

  05/23/2022

  To whom it may concern,

  I believe our General Sales Manager *************************** reached out to the customer to discuss possible options for the issue, but has yet to receive an email back. Due to the nature of the concern we need to have direct correspondence with the customer so we can help resolve the issue. 

  Regards, 

  Curry Honda

  Customer response

  05/23/2022

  On 5/12/22, I received the attached email from *************************** stating that the *** situation would be reviewed by the end of 5/12/22 and prompt follow up would be made either himself or the Operations Manager, *****************. As of today 5/23/22, I have still not received any additional communication from either. Curry Honda has been provided with contact information for me that is up to date. 
  

  ***************************

  Business response

  06/14/2022

  It appears our previous reply message was deleted or never made it through as we did respond to this complaint. The General Sales Manager would like for our Shop ******* to look at the vehicle to visibly see the issue for ourselves. The customer's defect concern is a very rare occurrence, but for another Honda dealer to say a fix has no guarantee is not correct. Replacing the defected part would fix the issue if approved by Honda. First step in this process is for us to see it. We ask that the customer please reply back to our email so we can set up a time to look at the vehicle Monday-Friday. We only need about ***** of allotted time for this. 

  Regards, 

  Curry Honda

• Initial Complaint

  03/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Please translate this letter its in gujrati language listed below ??

  Business response

  03/15/2022

  Hello,

  Please accept my apologies, but I have no way to translate the customer's hand written letter into English. Maybe a typed letter into a ****** app could help translate it for us? We'd love to know what's going on and help the customer, but we need the complaint translated. Thank you.

  Regards,

  Curry Honda

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am absolutely furious and I feel cheated out of my money. This is completely the service advisors and technician's fault and I need a refund immediately.Today Saturday, March 5th 2022, I went to Curry Honda to get a tire replaced because it had a nail in it. This was specifically the front right passenger tire. When I arrived there a service advisor told me that I would also need a tire for the back left tire because it had a bubble in it. I agree to get two new tires. The front tire was a 2020 ********* from Curry Honda therefore I had a 2 year road hazard warranty on it. I waited two hours to get new tires. When I came back I paid a total of $167.91. The cost of one tire at Curry Honda is supposedly $141. After paying I went home and later realized that the back left tire was STILL THE SAME TIRE WITH THE BUBBLE IN IT. They did not replace 1 out of the 2 tires that I went to get serviced, yet that was the ONLY tire that I technically paid for. My service advisor was *******************, and his manager is *************************. I was absolutely serious on the phone when I called **** and I demanded an explanation for this careless mistake. How do the service advisors or the technicians not check the vehicle for the proper maintenance? **** told me to come in immediately on Monday because having a bubble in the tire is extremely hazardous. This made me more upset because what if my tire busted on the way home? What if it busts on the way to Honda trying on Monday trying to get a tire fixed that I already paid for?This is hazardous and puts me in direct danger for their careless decisions. I demand a full refund of the money that I paid today because my service was not fulfilled. I paid for legitimately nothing and I have to go back to Honda, a 40-minute commute, and wait ANOTHER 2 hours for my tire to be correctly replaced. This is outrageous and I will not settle for anything less than a full refund. I have attached the receipts to this complaint and a picture of my tire.

  Business response

  03/15/2022

  Hello,

  Please accept our apologies for the service received. We do believe that the wrong tire was replaced on accident. The customer came back in the following Monday and our Service Director handled everything promptly. We replaced the bubbled tire at no charge at all and got the vehicle in and out in under 45 minutes. While we strive for perfection, unfortunately, sometimes mistakes are made. As a trustworthy dealership, we own up to those mistakes and make it right as fast as possible as I believe our Service Director showed in this case. We apologize again for any inconvenience this caused and hope we can once again earn your trust whenever your vehicle service needs arise. 

  Regards,

  Curry Honda

  Customer response

  03/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is fine to me.
  
  Thanks,
  
  ***********************

• Initial Complaint

  02/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took brand new vehicle in for its very first oil change. My car had no sensor alerts at the time. When receiving my vehicle back from them the same day, immediately there was a low tire pressure sensor/ alert that went off. Rather than correcting their error, they said I had a nail in my tire and its my fault/responsibility to fix. I disagreed with them stating that during the time the vehicle was in their car, they must have driven over a nail and they must fix it. Rather than fixing it, a big Oompa Loompa sized woman came out of her office yelling and acting hysterical attempting to remove me from the premises before correcting the dangerous liability (nail in my brand new tire) they had on their hands. She screamed for me to leave and that it isnt patchable and must buy a new tire. All of this is false. Experts at ********* refute her claims and I want reimbursement for Hondas negligence.

  Business response

  02/21/2022

  To whom it may concern,

  Unfortunately, the customers recollection of events isnt 100% correct here. The vehicle was brought to us for service. During the technicians inspection he noticed a nail in the tire and the Service Advisor advised the customer of this and ask if she wanted it patched. The customer declined and stated she would take it home for her father to handle. We noted this on her repair order. Later that day she spoke to our Customer Relations Manager to raise a concern about the tire. During that conversation our CRM made the decision to take care of the patch at no charge. When the customer drove the vehicle back in to us the tire was completely flat and had been driven too long with the sidewall collapsed for us to perform a patch on the tire. Our tire representative felt that due to the damage done to the sidewall, even if we patched the nail hole, it wasnt deemed safe by us to keep driving on it and we didnt want that liability on us should the tire completely unravel in the future. So our recommendation at that time was to replace the tire and we offered to do the mount and balance at no charge, but the customer would have to buy the tire. At this time the customer became irate,videoing our employees and using foul language with all involved (as evident shes still calling our employee a name in this BBB complaint). At this point we asked the customer to leave due to the behavior. This was all caught on our cameras.
  
  Were sorry such a simple repair has turned into something bigger than it should have been, but we will not be reimbursing the customer for her tire ********************** elsewhere. We treat all our customers with dignity and respect and expect the same in return.
  
  Regards,
  
  Curry Honda 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩