Business ProfileforMasterbuilt Manufacturing, Inc. Kamado Joe, Char-Griller

I am on day 8 with 0 replies from customer service. I submitted a warranty claim request trying to get in touch with someone, anyone, about the issues I’m having with my ******* ****** ***. The automated reply that goes to email stats up to “48 business hours” yet here I am on BBB over a week still waiting on INTIAL CONTACT from a customer service rep. I hadn’t even own the grill a full money and the electronics failed. It was barely even out of the box and already issues and I can’t get customer support to save my life. HELP ME! HIRE MORE PEOPLE OF YOU DONT HAVE THE STAFF TO FIELD THE SERVICE REQUEST. Your website is junk as well, the runtime service can even submit request half the time. The only phone number you can find online is to call and report issues/suggestions with the website and it’s an automated system where you can only leave voicemails but you can’t actually, leave a voicemail, BECAUSE THE MAILBOX IS FULL. like come-on, I can’t make this up. Been a business for 39 years and yet the customer service, quite literally, does not exist. This website seems to block sensitive info so don’t believe me? My case # is ******, help me, or give me my money back.

Thank you for reaching out. We are sorry to hear you are experiencing these issues and the inconvenience this has caused. I have reviewed your case and I do see a customer support representative is assisting you. An order was placed for a new digital control panel. The sales order number is ******. Once the order ships the tracking number will be provided to you. If you have any further questions or concerns please respond back to your support case.