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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I called **** ***** of Alfac to cancel two insurance policies as I did not have the money to pay for such policies. **** told me all I would need to do is send him an email with my signature and the policy numbers in a letter stating I wished to cancel. I sent the cancelation in advance of the effective date of the policy. The policies were not cancelled with no further communication. I then received notice from my employer that I needed to fill out an official cancelation form, and write a letter, to which I did. I received a letter today that the policies will not be cancelled as they were in place when the cancelation notice was received. My employer has given authorization for the policies to be cancelled and Aflac still did not cancel the policy. **** is being terminated as our companies rep as he is irresponsive and irresponsible.
Business response
04/29/2024
We received your complaint from the Better Business Bureau. Due to privacy regulations, we have forwarded your concerns to the appropriate department to research. You will receive a mailed response from us upon completion of our investigation. Thank you for bringing your concerns to our attention and for your patience while we explore this matter.Business response
05/16/2024
The department handling this concern has completed its review on *** **, 2024, and sent correspondence to the consumer. Aflac considers this issue resolved.Initial Complaint
04/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Bad business practices and attempt scamBusiness response
04/24/2024
We received your complaint from the Better Business Bureau. Due to privacy regulations, we have forwarded your concerns to the appropriate department to research. You will receive a mailed response from us upon completion of our investigation. Thank you for bringing your concerns to our attention and for your patience while we explore this matter.Business response
06/12/2024
The department handling this concern has completed its review on **** *** ****, and sent correspondence to the consumer. Aflac considers this issue resolved.Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *************Initial Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My auto draft didn’t go through this month I called to ask why. On **** I was told sometimes it is a disconnect between bank etc. I restarted auto draft and re-entered CC info I put in my auto draft details today again **** because I didn’t see on account. I called customer service. The lady when asking for my info I said can you put on card on file. She didn’t even give me a chance to ask a question and hung up on me intentionally. Not the customer service I pay for and I expect a response from business and them to listen to call that occurred today around 3:30pm **** ***Business response
03/18/2024
We received your complaint from the Better Business Bureau. Due to privacy regulations, we have forwarded your concerns to the appropriate department to research. You will receive a mailed response from us upon completion of our investigation. Thank you for bringing your concerns to our attention and for your patience while we explore this matter.Business response
04/04/2024
The department handling this concern has completed its review on ***** ** 2024, and sent correspondence to the consumer. Aflac considers this issue resolved.Customer response
04/09/2024
Complaint: ********
I am rejecting this response because: I have not heard of follow up after I asked for them to listen to the call and how the agent was speaking to me and what they intend to do to resolve this.
Sincerely,
**** *******Business response
05/01/2024
Aflac has thoroughly reviewed the consumer’s concerns and stands by the decision reached during the resolution of the concern.Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had decided to cancel my policies with Aflac. On ******* *** of 2024, I submitted a signed request to cancel my policies. I listed all of the policies that I had with them on my request. All of the policies except one was canceled. I emailed the representative several times to have the last policy canceled, to no avail. As of yesterday, my pay check is still being deducted for the premium of this last policy. I would like to have the policy canceled, as I requested 2 months ago.Business response
03/04/2024
We received your complaint from the Better Business Bureau. Due to privacy regulations, we have forwarded your concerns to the appropriate department to research. You will receive a mailed response from us upon completion of our investigation. Thank you for bringing your concerns to our attention and for your patience while we explore this matter.Business response
03/22/2024
The department handling this concern has completed its review on ***** *** 2024, and sent correspondence to the consumer. Aflac considers this issue resolved.Initial Complaint
12/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have been getting robo calls multiple times a day. When I asked to be put on a do not call list they stated I must have signed up for a quote. I did not sign up for a quote. It should not take 30 days to implement a do not call list.Business response
01/11/2024
Thank you for giving us the opportunity to answer your recent complaint. We have forwarded this request to our Privacy Office and requested that the consumer be removed from any call lists.Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On ******* **, 2023 I filed an accident claim for an accident that occured on *****2023 an a hospital ER visit on *****/23. I called Aflac last week to see what the hold up was and the lady asked a few questions and confirmed some things. I provided that to her. She stated I should be getting paid out my claim soon. I have been with Aflac about 5 years and my claims have NEVER taken this long. I uploaded all appropriate paperwork that is needed. No one reached out to me for anything else my profile has been sitting in review status longer then it should. I call yo speak to someone today the call wait times are horrible. Yall can send me a email about updating my information but cannot send my money owed to me. I pay entirely too much per pay period for my claim not to be paid out. I did my part and you all need to do your part.Business response
11/07/2023
We are in receipt of this update and have forwarded your concerns to the Claim department for further review.Business response
11/17/2023
The Claims department completed its review of your file on ******23 and mailed correspondence explaining its decision to the address on file. Aflac considers this issue resolved.Customer response
11/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My now deceased father, **** ******, purchased an Aflac ****** policy in 1986 and paid his premiums faithfully. He was diagnosed with ****** 2 years ago and we have been attempting to claim his due payment from Aflac ever since. We have sent every document they have requested, sometimes multiple times. They have admitted they have a policy for him, they owe him $100 per day of care, and they have all the documentation they need including a death certificate and doctors’ documentation clearly noting ******. At this point they just will not pay. We are at a loss about to proceed.Business response
10/30/2023
We received your complaint from the Better Business Bureau. Due to privacy regulations, we have forwarded your concerns to the Claim Department to research. You will receive a mailed response from us upon completion of our investigation. Thank you for bringing your concerns to our attention and for your patience while we explore this matter.Business response
11/10/2023
The department handling this concern has completed its review on ******** *** 2023, and sent correspondence to the consumer. Aflac considers this issue resolved.Initial Complaint
09/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company saying that the policy was lapsed then they asked to send in a copy of my paystubs to see was it taking out an it was now they act like they don’t won’t to pay my claim now I been goin though this since ****** * *2023 an still haven’t solve the problem yet being giving me the run aroundBusiness response
10/02/2023
Thank you for giving us the opportunity to answer your recent complaint. Unfortunately, we require additional time to resolve the issue(s). If you have any questions, please do not hesitate to reach out to us at ****************************. We apologize for any inconvenience. Thank you for your continued patience.Business response
10/20/2023
The department handling this concern has completed its review on ******2023 and sent correspondence to the consumer. Aflac considers this issue resolved.Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I saw my dentist on *****/23. I had a ******* **************** and ******. My dentist filed the claim, and the receptionist told me today that none of the claims had been processed. As of today, *****-23, *** ******* ******'s dentist office hasn't been paid. They are awaiting their check, and I had to tell them that because Aflac hasn't communicated with the office. I held for nearly three hours to attempt to speak to a claims representative at Aflac. When I finally got through, I was told that they were issuing a check for $177 and that I would be responsible for the remaining $138 for ******. I argued that this was strictly preventive care and that ****** would not be processed under basic care, which has a waiting period. Basic care includes fillings, extractions, etc., NOT routine ****** that accompany a wellness/preventive exam. I am simply asking that my preventive ****** be covered since my policy allows for ****** without a waiting period as long as those ****** are included in preventive care and do not exceed the yearly requirements. Thank you very much for your time and consideration.Business response
09/28/2023
Thank you for giving us the opportunity to answer your recent complaint. Unfortunately, we require additional time to resolve the issue(s). If you have any questions, please do not hesitate to reach out to us a *****************************. We apologize for any inconvenience. Thank you for your continued patience.Business response
09/29/2023
The department handling this concern has completed its review on *****/2023 and sent correspondence to the consumer. Aflac considers this issue resolved.Customer response
10/03/2023
Complaint: ********
I am rejecting this response because:I haven't received any response from the business to my email or home address. I don't know what the company decided.
Sincerely,
******* ****Business response
10/06/2023
Aflac has thoroughly reviewed the consumer’s concerns and stands by the decision reached during the resolution of the concern. Correspondence was mailed *****2023 to the same address listed on the complaint so the consumer should be receiving it soon.Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We have been having with Aflac 49 years. We field our claim out of the office in ************ ** ** ******** ** *****23 we went back in and they needed a ********* report. On ****/23 they still hadn't received it so we went in person and picked up the report and took it to the office in *********** on ****/23. We received a confirmation they had got the application for the claim. On ****/23 we called and they told us our check would be here in a week. We didn't receive the check so we called again. They said the check had been sent to a previous address. I'm unsure why they would send it to a previous when all mail from Aflac has been coming to our current address for the past 7 years. I contacted the lady who lives at our previous address and she said nothing from Aflac had come there.Business response
09/13/2023
The Claim department completed its review of your file on ******23 and mailed correspondence explaining its decision to the address on file. Aflac considers this issue resolved.
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Contact Information
Customer Complaints Summary
614 total complaints in the last 3 years.
195 complaints closed in the last 12 months.