Reviews

“Easy to use” website doesn’t tell you about info needed to file. Phone menu is a nightmare. There is NO REASON to pay for a service you’ll never get. It takes MONTHS for claims to go through. Necessary information intentionally withheld so they don’t have to pay out. Just save your money. If AFLAC is the only option at your work, definitely worth finding a new job.

THIEVES & LIARS! My *** had a cancer policy she paid into for close to 20 years, unfortunately she did get cancer. They did pay her a few times until the last rather large check. They allowed her sister to illegally change the address, my husband being POA & Executor luckily caught it in time & had the check stopped/canceled. So, they sent a 2nd check to our address as she was in hospice care at this point, this check they put into his dad's name (his dad passed away in ****) and they don't seem to know how to read a legal POA document as NONE of them could grasp that after his dad's passing per the last will & testament it appointed my husband....this was four whole lines down so super confusing I guess? During this time my husband must have called over a dozen times & we of course recorded these calls. Every single rep was a MORON!!! We got the run around every day....they told us numerous times it would be overnighted as we needed it for funeral expenses & then it never came. They then wanted the Executor paperwork as during this time his mother passed away. Keep in mind he's the POA (financial & medical). So, jump through this hoop & sent same day & surprise they STILL DIDN'T OVERNIGHT THE $! Again, these conversations are recorded!! They are a joke & we still have yet to see the money!!

Have had Aflac for many years. Company now takes anywhere from 2-4 weeks to post my payments via ********** bill pay. Called with no help, even wrote a letter almost 2 months ago. Ha! After reading their business reviews I understand. Disappointed that a good company has gone sour.

I have had Aflac for years and I was recently hospitalized for a surgery. In hospital for * days. Aflac refused to pay the hospital indemnity and any other claims I had filed. They told me that they only pay one claim per year now. They have changed and I would NOT recommend them to anyone. They are a Fraud.

The only reason I'm giving Aflac 2 stars is because my claim finally went through. First of all the representatives that answer the phones are about as knowledgeable as grade school children. I sent Aflac over 1000 copies of paperwork from 2 or 3 Dr's and from the hospital facilities. They gave me the runaround for 4 to 5 months. So I decided to contact the Department of Insurance and my claim got processed in about 15 days. So the moral of this story people is to Get the Department of Insurance involved for any Insurance problems in your Specific State.

Typical insurance company, extremely slow to pay, not worth the money if you are a 1099 employee. I work for a small company and receive hand written checks, so no pay stubs. I was injured oct 27, doing hurricane cleanup, and claims submitted by nov 4, provided all info and forms by nov 15. Submitted all of there claim forms as well as all doctor records. First they were waiting on the ***** code from specialist, okay I get that they want the exact reason I am out of work, and the emergency room and urgent care both sent me to the orthopedic surgeon. Submitted the radiology report from the mri that showed ***** ****** ********** ** * ******** ***** *** * ** ****** ***** on Nov 23. My orthopedic follow up wasn’t until dec 11. Got that submitted same day. They said great we will get it processed then they went back on dec 13, and started talking about paystubs. As I previously stated I am with a small business that has been using Aflac for years, they come to our shop to present their benefits yearly. They know we get handwritten checks. Since I filed on Nov 4 they had never reached out to my employer for any verification, it was much easier for them to just tell me no. So now it’s the end of December finally finished with battle by submitting another employer letter that says the same exact thing as the first. But now it’s December 31 claim is done they have sent the funds for direct deposit, now last night at about 7 pm I get an email that says sorry we have had in issue on our end with direct deposit on our end, we have fixed the problem but we are going to mail you a check. Okay at this point I am over 3 months with no paycheck hurricane Helene, then Milton (2 months from injury) ** ********* ***** ** ****** **** * ******* ***** *** **** ** ****** ************ ****** ********* **** ****** ****** **** ******** ***** *** * **** ***** *** ** **** **** ***** **** ****** ** ****** ***** * ****** *** ** ******* *** ***** *** ***** ** ** ************ Thanks Aflac.

They call repeatedly from multiple #s. 3 weeks ago I asked to be removed from their call list. It stopped until today. I have received 5 calls just today and it's only 3pm. It is every hour..... The number from today ends in 9835. I asked again to be removed. We shall see. No need to be so aggressive, if people want your insurance they would have followed through with their request.

I wish I could give AFLAC a big fat zero! They are the worst company ever and they were a waste of my time and money. Their customer service is the worst as well. 4 months I've been given the run around, nothing but misleading information and useless representatives. I would never recommend them to anyone. In my time of Medical need they ended up given me nothing but anxiety. People save your money and find someone else. *giving them a one star rating only because they make you rate them. They don't even deserve that one star!

This company will review and deny any claim u put in. So far it’s been a total waste of money. I’m ready to call the bbb and report them.

Aflac is a terrible I have been waiting for my money since November and still waiting. They keep giving me the runaround about they do not have all my paperwork and I called over 20 times speaking with someone regarding my paperwork and customer service have confirmed all my paperwork. I asked to speak with a supervisor several times and they gave me some excuse. This was the worst experience I have endured. I am very disappointed in the service I received. I Will be calling the news and any one else who willing to listen and get some relief