Business ProfileforAutoNation Volkswagen Columbus

12/31/2022 I'm so amgry at AutoNation Volkswagen Columbus!! Dropped my car off at 8:50am for my 9:00am scheduled appointment. Discussed needed maintenance at check-in. New VIP Relationship guy Terri B******* introduced himself to me, letting me know he called me earlier to confirm my appointment, this while I waited for my husband to pick me up for breakfast and errands (usual habit to keep from waiting at the dealership). After hearing NOTHING by 1PM, we returned to the dealership to find my car still in the same spot I left it. After waiting outside for 30 minutes, I went inside. The girl I dealt with initially immediately told me she was just about to call me to ask if I could leave my car until Monday. EXCUSE ME? She explained being a 'drop off' negated my appointment time and let 'waiters' go first. EXCUSE ME AGAIN? I had no option but to leave it but not without expressing my disappointment. Then I called Mr VIP man, informing him how I wasn't feeling very VIP at the moment. After taking my car there for 6 years, after the initial purchase, for servicing and putting up with some little inconveniences, I have never complained. And after all the freaking money I have given them (today neighborhood of $700), I have never complained. BUT TO MAKE A APPOINTMENT BECAUSE TIME IS VALUABLE TO ALL PARTIES INVOLVED AND FIND OUT IT MEANS NOTHING IS JUST A BIT ANGERING!! And when Mr VIP did return my call 2 1/2 hours later, I was told they had 2 employees call out so they were short handed, and there were 2 other customers who apparently ended up in my same situation. I was reassured my vehicle would be the first one serviced and ready. So today being Monday 01/02/2023, I attempted to contact the dealership beginning at noon after receiving no word/update. Successful at 1 pm, I was told they had not started on my car. We told them we would be enroute to get the car. They offered more excuses I was not interested in hearing.

Ms. *******,

I apologize for your most recent experience. I would like an opportunity to discuss how we can regain your trust and continue to have you as a Valued Customer. Please contact me at the email provided.