Reviews

Mr. Terry B***, Please share our *****nses with your dealership and staff. You truly have great support! Nia, You and your team personally made a difference in our 1st purchase from Headquarter Nissan, ********, GA. My wife loves memories ... especially good and everlasting ones! The purchase is over. The truck is delivered. Our big day is beginning to feel like a fond memory. But before beginning that walk down memory lane, we would like to take a minute to recognize the people who helped make our day. The celebration isn't over until they know how much they are appreciated. Nia ~ you always took the approach to directly see all opportunities available to the customer and meet or exceed the uniqueness to each of our needs. That way only more good stuff happens … ~ Thank You ~ To include your team of exceptional people … From the showroom support ~ Ms. Lindsey O***** ~ who smiled with assistance and kind human soul who has a proud new career with Headquarter Nissan and who truly understands the reason you choose to purchase a Nissan in the first place … To a real pleasant personality, Ms. Kari S********* ~ in the finance department, ensuring every need and number was satisfied before and after final closing the deal. Additionally, Sales Manager, Mr. Ricardo W***, and Mr. Karim H***** was an absolute pleasure. Thank you for each step you each took to ensure customer satisfaction! To include in our memories, please continue your success story and making a difference in people’s lives! Ms. Nia C*****, Thank you! Wishing you all a blessed holiday season ~ and a prosperous New Year!

The company provided my a disaffected vehicle that I had purchased in May of 2023 , starting June 13 ,2023 issues started to occur. My sales advisor brushed me off , waited until my 30 day warranty was up and then contacted me in regards to bringing for service. My car been to deliver 3-4 times in a 1-2 month time frame . Car is still not fixed , all agents are unaware of what’s going on . The workers informed me that the general manager is refusing to talk to me ; as well as the sale manager , I stayed there 4 hours at the dealership and he didn’t come speak to me for literally 1 minute and walked away he told me it’s nothing they can do which I informed him about the lemon law in regards to buyback or new vehicle. He brushed me off and told me go to service . My car was listed as priority to be started on today and my car has not been started on as well they just drove it yo the back . I have been stranded due to my fuel pump will not work , my car has been at the dealership more that I have driven it . I am 9 months pregnant with a 1 year and i have to constantly put gas in my car ; even though my gas hand say low fuel and my car stall and go out and my gas hand go backwards as if I’m out of gas . I’ve been lied to , given the run around , dodged be the entire facility. I’ve put hundred of dollars in my 2023 kicks in a small time frame in a few days due to my car still reads no fuel . This situation has also lead me in the hospital due to being stranded in 100 degree weather and being pregnant with heat exhaustion and dehydration for sitting for hours waiting someone to come help me . Nissan of Columbus is horrible and just don’t care . All the men agents sit around and play and talk and no one does there jobs but the women at the front main desk . I even had service department try to say they provided me a rental car when they didn’t they wanted me to pay $250 to drive a rental due to that they don’t have loaners and the sales woman Bessie informed it’s free

service dept. very incompetent advisor lied several times about repairs

We purchased a brand new Nissan Pathfinder fully loaded with all the bells and whistles. The purchase of the vehicle came with a lifetime power train warranty. We were promised that if anything were to ever go wrong “under the hood” we would be covered. We already figured Nissans were good cars. We didn’t expect to have any mechanical issues let alone a mechanical breakdown at 60,000 miles. The engine completely gave out. We initially attempted to drop the vehicle off for maintenance for regular service but were not able too because Nissan was unwilling to give us a complimentary shuttle ride because we were outside the coverage area by a whopping 5 miles. Mind you I am a 100 percent disabled vet. We had to wait until we could afford a rental vehicle to service our vehicle. We finally were able to drop our vehicle off to receive a pile change. After receiving our vehicle back our engine began to rattle and I noticed an oil leak about a week later. About two weeks after the oil change we were on our way to drop the vehicle off when it gave out in the middle of the road. It had to be towed to Nissan. Our vehicle was supposed to be covered under the lifetime warranty but denied because they argued we did not follow “recommended” service guidelines. Not to mention they never mentioned anything about a oil leak when we picked up the vehicle from the oil change service. You would think Nissan would follow through with their promise of taking care of the customer and and promise of life time warranty. Long story short we had to surrender our vehicle at 60,000 miles and left with no vehicle. Never again will I do business with Nissan.

I purchased a Rogue at the dealership on Oct 1st and against my better judgement I bought a service plan with the reassurance that I would get a 100% refund if canceled within 30 days. I came back up to the dealership on Saturday October 7th to have a broken tail light replaced and also to cancel the plan, however no one in the dealership that day knew the process for canceling so I came back Columbus Day, October 10th and was told to sign a paper with a request to cancel. I was told it could take up to six weeks. November 29th I still had seen no sign of the refund so I emailed both of the Stallworths as they were listed as the GM and finance managers on the website. No reply from either. About a week after that I called Fidelity to see if they've had any request for a refund on their and they confirmed no activity as far as that goes. I called the dealership after that and wasn't allowed to speak to anyone regarding it. After a brief hold the switchboard operator gave me some weak excuse blaming it on the corporate office saying it was being handled. It wasn't. Wednesday January 25th I come up to the dealership and ask to speak to a manager and am denied. I was asked to re-fill out the paper I filled out already on October 10th and had my contact information taken down because it was 4:50p and the 800 number they had to call closes at 5. I am led to believe I will be contacted the following day. I was not. February 9th, almost 4 months to the day I requested the refund I still have NOT been contacted with a status, and still have no refund paid to Kinetic.

Unsatisfied,hidden fee's on new vehicles,fee's are not advertised with car.Saw a 2023 Nissan Online far a price,Contacted Nissan about the vehicle,was told car was in Transit.Car reached destination I went to purchase car for online advertised price.After getting there go over vehicle before purchasing,then was told there's another price on car instead of Advertised Price