Business ProfileforJones Automotive,Inc
Auto Repair
At-a-glance
Related Categories
Business Details
- Location of This Business
- 8251 Highway 278 NE, Covington, GA 30014-1536
- BBB File Opened:
- 10/2/2019
- Years in Business:
- 5
- Business Started:
- 11/23/2018
- Type of Entity:
- Corporation
- Business Management
- Mr. Michael Jones, Owner
- Mr. Willard Harty, Manager
- Contact Information
Principal
- Mr. Michael Jones, Owner
Customer Contact
- Mr. Michael Jones, Owner
- Additional Contact Information
Fax Numbers
- (770) 784-7424Primary Fax
- (770) 784-7424
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12-3-2021 I was quoted $3,647.21 for what this business stated would repair my vehicle, which included 1. Clutch Set(Mini ****** S-this replacement on average is guaranteed 50,000-******* Miles). 2. Twin Mass Flywheel(Must accompany the installation of ANY Clutch Set for optimum life in excess of ******* miles). 3. VVT(I have no idea what this is but they said I needed two-engine related). The work was performed approximately within two to three weeks.With any service to be performed, I asked for assurance the repairs rendered would be sufficiently performed to permanently satisfy the outstanding issue according to the national average statistics for said issue. They assured me, "As long as there is no need for a transmission replacement, I could count on the longevity of the parts replaced and work performed; If there is ever any issue associated with the work, just bring it back and we will make it right").At the beginning of October 2021 I noticed the engine light came back on and i took the vehicle back and wanted them to have a look to make sure everything was alright. they said they would be booked for a few weeks, that i should keep checking back for openings. I kept checking back each week for several weeks until my car totally shut down and wouldn't move , identical to the initial issue prior! I had the vehicle towed in the approximately the first week of January 2022. After NOT hearing from them over TWO weeks, January 30, 2022 I called to see what was taking so long for a verdict. ************************* informed me: *********** you DO NOT need a new transmission, there is no problem with it". I was experiencing the issue because I needed $2,834.50 to replace 1. Catalytic Converter 2. Oxygen Sensor and 3. Thermostat, all to be replaced in order to, once again "Remove the engine Light notice and get my car moving again. The work was performed.ON 2-9-23 the car failed to perform, again, it would NOT move, towed back to then culprits. They refused to correct.
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Allan L
1 star
08/27/2021
This place does less than good work and I would not recommend this shop to anyone.
Jones Automotive,Inc Response
08/27/2021
Sorry you feel that way, but I would like more information regarding as to why you feel this way
Customer Response
09/02/2021
Apparently my complete original review didn't get published so I apologize that Mr. ***** apparently wasn't able to read the whole thing and apparently he doesn't remember the fiasco concerning my Acura MDX so I will try to highlight the situation here. I took my car in to have a small clanging noise checked and to verify if it needed motor mounts replaced. After two days in his shop I was called and told that three motor mounts were broken. I told the service writer, Barry, to replace them. He called me several days later to tell me that it was nearly ready. A little later he called me to tell me that the "technician" broke a transmission sensor while changing one of the mounts and they had ordered a new one from Acura. About four days later the sensor came in and they finished the job. I paid them for the work and didn't get my car until later. When I went to get my car and started it there was a caution light illuminated on the dash and this light was not on before I took it to this shop. I called Mr. ***** the next morning to tell him and took it back in. Mr. ***** insisted that the light was NOT on when the "technician" moved the car from the bay to the parking lot because if it had have been on the "technician" would have made note of that. I went directly to the "technician" and asked him if it was on when be moved the car and he said it was. Mr. ***** reset the light and sent me on my and made it quite clear that the light was not on. After getting my car back this time and driving it I noticed that it was shifting extremely hard. I took it to a different shop and they found a code set that flagged the transmission. This shop reset everything and now it seems to shift like it used to and like it should. Further I noticed the plastic panels under the front of the car were loose. Upon looking closer I discovered that the "technician" didn't even replace the screws he took out to change the motor mounts. One thing further, about two months earlier I had Mr. ***** replace a broken wheel lug bolt. The "technician" who did this job took THREE hours to complete and used an acetylene torch on the wheel while on the car and ruined the wheel bearing. Admittedly Mr. ***** replaced the wheel bearing at no charge to me but I had to bring the car back and wait a day to get it.
So as far as I'm concerned this shop does not do quality work and I won't be going back there. If Mr. ***** would like to discuss this further, he has my number and I'll be glad to show him my repair invoices any time.
I regret having to write a review like this but the whole thing cost me a lot of money and an extreme amount of time.
So as far as I'm concerned this shop does not do quality work and I won't be going back there. If Mr. ***** would like to discuss this further, he has my number and I'll be glad to show him my repair invoices any time.
I regret having to write a review like this but the whole thing cost me a lot of money and an extreme amount of time.
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