Business ProfileforLegacy Locs LLC

Hair was good quality and came more quickly than expected received in less than a week. I ordered 100 locs and only received 60 locs. I reached out to vendor first by email (no response) and then text which is I did get an immediate response. I was asked to:Would you be so kind to provide a clear detailed pictures of:1)the locs out of the sheer bag 2)picture of the hand written details listed inside the small tab that was attached to the locs 3)picture of your order receipt that was inserted in between the pamphlet I did all that was asked of me. My response was:Our orders do go through 3 different quality checks and inspections before final preparations before shipment. The locs were counted before label is created and each time we counted 10 bundles which was high lighted on order ************ written on tab attached to locs.Maybe you can contact your financial institution to file a dispute.Please keep us updated.It was also stated no refunds - all I asked for what the remainder of the order that I paid for but the vendor continued to state that order went through quality checks and that I received my full order. I am now disputing the amount of the undelivered merchandise through my bank.

After customer reached out about this matter, management did investigate and realized the mistake was on our end. We reached back out to customer apologizing about this mistake, and wanted to ship the remaining locs, but customer responded back that they no longer need. We promptly issued a refund back to customer Affirm account for the missing bundles.