Jewelry Stores
Rubin Brothers of Georgia, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
04/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My husband and I went to Rubin Brothers Jewelers location in *******, Georgia and realized the location had closed and/or moved. My husband then called Rubin Brothers and spoke with ***** Rubin regarding a diamond wedding ring that needed repair. ***** made arrangements to meet my husband to pick up the ring. On Tuesday, 09/07/21 the ring was given to ***** Rubin who agreed to replace a diamond that had come out of the setting. In late December 2021 my husband called to inquire on the status of the ring and ***** explained that Rubin Brothers were having difficulty finding a replacement diamond. We agreed to allow Rubin Brothers Jewelers to continue to keep the ring while they acquired a replacement diamond. Beginning on 03/19/22 my husband has communicated with ***** Rubin multiple times via telephone call, voicemail messages and text messages requesting the return of the diamond ring. ***** Rubin has at times failed to respond , and at other times stated he will call back, and most recently says he will return the ring tomorrow . To date ***** Rubin has failed to return the diamond ring despite multiple requests on our part I would like my ring returned regardless of whether it has been repaired or not.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.