Business ProfileforBilly Howell Ford Lincoln

Do not ever take a vehicle to Billy Howell **** for service. Service Engine Now light came on after having repeated misfires and having spark plugs changed. I normally avoid dealership service center but called and told them situation and dropped vehicle immediately on a Thursday night. They explained they probably couldnt diagnose it until the following Monday. No call on Monday so I called and was told it hadnt been diagnosed yet. Called Tuesday morning and nonchalantly told engine had been ordered for my car. I said someone needed to discuss this with me. Given Service Advisors name and left voicemail. No call back so left second message later in the day. Wednesday left message if not contacted by 11:00 would contact Manager of ******************* No call back so voicemail and email to Service Manager. Did receive call from him but was told my expectations should have been set when I dropped the car. Apparently its acceptable to keep a car for a week and not reach out to owner. He goes on to explain coolant leaked into engine, replacement covered under extended warranty, will take 5-6 weeks to replace and I have 10 days rental coverage and will need to pay out of pocket after that. He was helpful in getting rental arranged. Took rental back after 10 days and when asked about status of my car, it was obviously a major bother for person in service department to check on it. I came home and contacted **** **************** and told them how I had been treated. **** is paying for my ********** and we are 65 days in and Ive heard from Service Advisor once. It was to tell me heater hose had dry rot and did I want it replaced to tune of approximately $125. Ive been treated horribly from **************** perspective and you cant shell out $125 as goodwill gesture. We are now ****************************** shop and **** **************** (who has been awesome) reporting they are not getting return calls when they leave messages. Unbelievable