ComplaintsforMMG Management LLC

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******* Head refuses to give me my deposit and her reason is I didnt give a 60 day notice to move out. I clearly did a month to month when my lease ended in July 2023. I spoke with ***************************** and she told me over the phone that I did give a proper notice. In the deposit area of my lease it states if there are damages to my apartment then I would not get my deposit back. There are no damages in my apartment and she refuses to give me back my deposit. And I was under another leasing office lease before MMG took ownership.

  

  Business response

  01/24/2024

  Good Morning,

      The deposit refund has been issued and the check has been cashed. Please see attached documents. 

  Please let me know if you need anything else

  Thank you,

  A *******

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into *************** apartment homes at the beginning of August 2023. I was promised a discount on my rent and filled out the necessary paperwork to acquire the discounted rate. I was told over and over again that I was in good standings with the apartments. I have been here fr 3 months and paying my rent ON TIME. Now, I'm being told that my paperwork was not turned in on time and that I was not approved for the discount. I was told that the agent that was overseeing my case was no longer working there. It was understood before I signed the lease, that I would not be able to afford the amount BEFORE the discount. Which is why I was presented with the paperwork to initiate the new rental amount in the first place. I have been paying the amount I was TOLD to pay. NOW they are saying that it will no longer be accepted. I need someone to d something. I did everything that was asked and told to me. It's not my fault if they didn't not do their part.

  

  Business response

  11/09/2023

  Good Morning ***************,

     I sincerely apologize for the error in your account. I will get this corrected today and will have someone from the team at ******* reach out to you once it is completed.

   

  Thank you,

  *************************** (*************)

  Customer response

  11/09/2023

  I would truly appreciate that. It would be a blessing to have them honor the agreement we both signed. I will be on the look out to see if the leasing team will reach out. It is to my understanding that this is becoming a habit with them. So, I truly thank you for looking into this matter.

  

  Business response

  11/15/2023

  Good Morning ***************,

     I did try and reach out via email on 11/14 as I see you balance was paid in full on 11/13 and wanted to confirm that the issue was resolved internally with office staff? Please feel free to respond to my email from ************* as it's a lot faster than through the BBB (:

  I look forward to hearing from you!

  Thank you,

  ***************************

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  **Ive emailed and called and have received no response. Its been about a month*Hello,I recently moved to ********************* in ****** ** at the end of July 2023. When I first moved into my unit the central air was not working properly. I submitted work orders on entrata for a month straight complaining about the air not circulating to cool the apartment. Normally, you set the temperature on the thermostat and the u to kickstart on to cook it down to set temp and then it cuts off. However, mine was not cooling to the set temp and constantly ran for a little over a month. After numerous complaints to issue was resolved and it was functioning properly. Now the issue I am having now is the high electric bill due to the failure of maintenance to rectify the issue initially when I first notified the property manager. Due to the neglect of someone not taking the time to figure out the issue the first time I have now incurred a bill of $500. I brought the issue up of the electric bill when the unit central air was not functioning properly and was told that the office would not be able to assist with the light bill when it was generated. Now I am emailing the property owners because I feel as it is unfair for me to have to suffer because no one took the time to figure out the problem. I lived in a apartment with no working ** the first month I moved here. I am hoping for some type of assistance with this as I am a single mother of one and I work from home. It puts me in a bind to have to pay a $500 light bill and I run the risk of my lights being cut off. I will attach my electric bill and if you would be so kind to look up the maintenance requests I put in starting in July when I first moved in about the ** that would be great. Thanks in advance

  

  Business response

  11/09/2023

  Good Morning ***************,

     I apologize for the inconvenience and the difficulty of trying to reach us. I have reached out to the Property Manager as well as the Regional to see what we are able to accommodate and get to the bottom of these issues. Please keep an eye out for an email from ************** I will be sending an email with a request for a few more documents for us to be able to address.

   

  Thank you,

  *************************** (*************)

  Customer response

  11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern: Good afternoon. I am contacting today in regards to my complaints and concerns still being unresolved regarding my leased unit at ************** apartment complex. Today is now October 19, 2023 - my initial move in date was August 18, 2023 as per my lease agreement however the apartment was not in made ready/ move in condition. I have contacted numerous times regarding my concerns and these issues are still unresolved. If necessary litigation will follow for emotional distress, damages and punitive damages that I have suffered as a result of this propertys negligence.

  

  Business response

  10/24/2023

  Good Afternoon ***************,

      I apologize for any issues you may be experiencing at **************. I went in a checked your portal to find that there has only been 1 work order placed since time of move in that was received on 10/8 regarding the bathroom cabinet. I have reached out to the Property Manager to find out when this will be resolved and have asked him to communicate with you. I see the photos you uploaded into the system were exposed electrical outlets and missing tile in the kitchen but have no record of those items in our system.

      I have emailed you directly from ************* to get some more information on the outstanding issues within your home. I look forward to hearing back from you and getting these items addressed as quickly as possible. 

   Thank you,

  *************************;

  Customer response

  10/24/2023

  To elaborate on my concerns-Upon move in date August 18, 2023 I arrived to pick up the keys when the property manager and one other gentleman were still making repairs to the unit. The unit was not in make ready condition and had not been properly cleaned. There were damaged appliances still within the unit. There was a foul odor of an insect infestation with insect remains in all of the kitchen cabinetry. The bathroom vanity and counter was damaged significantly. There were molded/ mildewed cabinets underneath the bathroom sink as well as exposed plumbing materials amongst other concerns. The bedroom doors were not hinged properly/ doorknob did not work properly. The rear patio door was damaged significantly and posed a fire hazard due to previous tenants/ animal damage. Multiple work service orders were submitted online through the resident portal, however only one work order is reflecting.  The property manager also received immediate correspondence/notice of these issues. 

  Customer response

  11/17/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *************************

• Initial Complaint

  10/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved into this unit that was a complete hazard. We were told that the unit was fully renovated as they advertise but the unit was never renovated. I just want my money back for the move in. These units need to be inspected by a builder inspector as they are a hazard

  

  Business response

  10/16/2023

  Good Afternoon,

     What community and apartment number was the unit that you moved into? I searched the email as well as the name and cannot find a tenant with this information. I also sent an email to the email address on this complaint from ************* and have not received a response. 

      I will be happy to look into this and rectify the issue, but will need more information.

  Thank you,

  ***************************

   

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have had leaking kitchen ceiling since 06/23/2023 we have reached out to maintenance since this started.We have called and left messages with no response.Water is leaking on the electrical stove in the kitchen area.Sheetrock has started falling.We cannot use our stove this problem is getting worse.No one responds to calls are messages.

  

  Business response

  08/24/2023

  Good Morning,

     I sincerely apologize for the issues and lack of communication. There are no excuses but please understand we have had a hard time with staffing the office and maintenance positions. We have made some changed regarding the structure of staffing and I can assure you, these issues will not happen again. Feel free to reach out to me at ************* with any questions or concerns in the future. I want to personally thank you for your patience and for being a resident with us!

  Please see timeline and plan of action below:

     On 8/23 maintenance was dispatched to the unit to assess the issue. It was determined that the leak was coming from an AC drain line. Maintenance unclogged the line and placed a bucket under where the drainpipe is located as a temporary fix. On the evening of 8/23 ******************* was dispatched to the unit and extracted water as well as treated for any moisture related issues. A 3rd party vendor has been brought in to address the relocation of the drain pip from inside the unit to the exterior of the unit to resolve the internal leak. 

     Once the leak has been resolved and the drainpipe has been moved, we will schedule the repair of the ceiling as well as the flooring with a 3rd party vendor and keep you in the loop with scheduling and timeline. 

  Thank you,

  Meridian Management Group 

     

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Meridian Management owns ******* Apartments and they are moved out and they are trying to make me pay additional rent after my lease ended and after they was paid up for this month which is August and she's adding cleaning fees and all these other fees.After I endured shootings theft by my car almost physically assaulted all in one year and no one check or followed up ****************** had to the ******* Apartments. I was told the apartment was upgraded and it wasn't my dishwasher never work the entire list. The maintenance people didn't know how to fix anything, they stay on the property which is very uncomfortable the oldest maintenance man look in people windows. I reported that it never was tooking seriously.

  

  Business response

  08/21/2023

  Good Morning *************,

       Upon some investigation, I do see that you have a zero balance at ******* and with MMG. I do apologize if you received any notification to the contrary as sometimes our system glitches and does not process more outs before notices go out. 

       I do apologize for any issues you encountered while living at ******* apartments, I am going to use this information to work with the team there and get to the bottom of it so that we don't encounter these issues again.

   

  I hope you have a wonderful week! 

  -***************************

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 30 2023 I was rented an apartment unit which was discovered to be fully ***** infested I compromised my health as I was released from the hospital and was given no remedy or alternative from management on site or property management company. I have dated video and documentation to confirm.I have now been displaced and without a home for over 2 weeks now with a heart condition and no residence to direct my doctors care to while the manager of the property continues to embellishments that she's " working on it using false names and aliases over the phone.

  

  Business response

  07/20/2023

  Reached out to ************* via email to get more information and obtain video and photos. 

  Customer response

  07/24/2023

  Hr asked for pictures and videos which I did provide and claimed they would reach out to me by end day Friday July 20th and did not. They will not respond to emails or calls.

  

  Business response

  07/24/2023

  A refund has been requested to accounting and a check will be cut and mailed within 14 days. 

  Customer response

  07/27/2023

  It has been beyond 14 business days from the time of response and there has been no confirmation of refund or further notice from MMG as promised from HR/accounting department.

  

  Business response

  08/04/2023

  Good Morning,

      We have put in the check request and have multiple people working on the issue. We are waiting for owner approval to cut the check and send via ****** Will send tracking number and copy of check once it has been cut. I have informed out accounting team as well as director of operations that they have until 5pm today to get the check out and me the information to send to ************** 

  Thank you,

  ***************************

  *************

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out of their apartments on 5/5/2023. My official lease end date was 5/6/2023. Today is 6/28/2023 and I have yet to see any of the $860 I paid on my deposit (this is just the amount I was told I paid, I'm not 100% sure as this was last year, and I didn't think I'd have this many issues.) The business RARELY answers, and I have even contacted corporate and was given another number to call and she that person did not answer the phone either. I attached what I was sent and all the phone calls I have made with no answer from them. Every time I went to the main office where the apartments were that I lived in, I would get the same lines "Sorry you moved in before Meridian took over so only corporate has your information." but when I did get a hold of the individual from corporate that gave me another number to call, this woman said "Oh no that's not right they should have your information and give you answers." I have had zero resolution from this business, and I just want my deposit back and to be done with them. Also, every single person I spoke to was nasty. One told my grandpa I had an attitude problem, in which I think ANYONE would after having this many issues. This business clearly doesn't run well AT ALL and something needs to be done.

  

  Business response

  06/28/2023

  Good Afternoon ***************,

      I did some digging and found that there was an issue in our software conversion and security deposit did not migrate over when we switched systems. I did reach out to our software tech as well as the accounting team and we are getting this addressed immediately and a check will be sent via ***** to **** ***** Drive. Please email me at ************* if it needs to go to a different address. As soon as I have the ***** tracking number, I will email it to you directly. Please give us 3-5 business days to have the tracking number over to you. 

      I also want to apologize for the lack of communication and knowledge from the onsite staff. This has been brought to our attention by multiple parties over the last week and we are making immediate changes to prevent any issues in the future. 

  Thank you,

  *************************** / *************

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been a tenant of MMG management for almost 2 yrs and for those two yrs I've been waiting for maintenance I've never received. They keep marking my requests as resolved even tho no one has contacted me or shown up. I've put in multiple request the last 12 months for issues like mold, cabinets falling apart, my stove that has been broken since we moved in and the window that's been broken all winter, etc. Id like them to uphold their end of the lease agreement by keeping my apartment livable while I'm paying them rent.

  

  Business response

  03/16/2023

  Good Afternoon,

      What property is this in reference to?  I will send you an email as well for quicker response time. I look forward to getting this issue resolved for you! 

   

  Thank you,

  ***************************/HR

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩