Complaints

This profile includes complaints for Cady's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cady

  1700 Winder Hwy Dacula, GA 30019-2266

• 

  Cady

  3979 S Main St Acworth, GA 30101-5657

• 

  Cady Studios LLC

  995 W Kennedy Blvd Ste 46 Lockhart, FL 32810

• 

  CADY

  2201 Crownpoint Executive Dr Ste E Charlotte, NC 28227

• 

  Cady Studios LLC

  995 W Kennedy Blvd Ste 46 Lockhart, FL 32810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter just took her Sr. ******* And I was disappointed in the entire experience, one because Im a hairstylist, mua and model. And this entire process was thrown together and poorly. With a high price tag, and you have no idea what youre paying for, and cant view them. So upon entering we were thrown into a filthy dressing room, and wasnt giving any kind of instruction. Its basically like a sweat shop multiple set **** with other children taking photos as well. There were about 6 children or young adults taking the photos, with pre set cameras and lights. The direction from each one was poor and all they did was snap ( nothing like a real photoshoot shot by a skilled photographer! If you can see that your directions are making her hair go in her eye why would you instruct her to hold her head that way?! I had to keep trying to move her hair and fix it because they just snap away dont care if the photos come out correctly, afterwards they bring the ** to the screen ad basically pic out the photos for them by saying yes, yes,?! And Im like wait I need to see what yall are selecting seeing how Im the one paying! Seeing how I can tell these are mediocre photographers and have no idea what they are doing. Nothing about the shoot was professional, afterwards they brought us to the front where you find out the prices of the packages, after the fact, I said well ai think thats a scam because how are we going to pay for something without seeing the frames?! So he shows a few, then says h*** send the link for the others, go online and its only showing the images the preselected, and nothing else, I have never heard of a $400 photoshoot and I have to pay for my frames up front! Seeing how this is a once in a lifetime experience for **s I can see how the are abusing the situation and providing subpar work with a high price! My daughters shoot will either be done over by a licensed skilled photographer so we can purchase better pictures or Im filing suit!

• Initial Complaint

  Date:03/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning, Cady Studios charged both my daughter and me over $230 for something we did NOT request or authorize. We have no idea what this charge is for, as we never agreed to any additional purchases. This is completely unacceptable, and I expect an immediate explanation and refund. We need to know why we were billed without consent.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to place an order today on Cady Studios website using the portfolio discounted special price of $99 plus tax with a purchase of a package. When I went to checkout my son portfolio wasnt discounted to the special price of $99, it was charging me $149.99. I called Cady and spoke to Kaleb about this, then he stated the portfolio is only $99 with the senior pictures (which are the same pictures as the portfolio so that doesnt make any sense to me, I dont need more of the same pictures). I read to ***** the email that did not say it excludes any specific packages and he had me email him a screenshot and supposedly he was showing his supervisor so they can get the wording corrected on they end. I asked that they still honor my discounted price per they email sent to me. Kaleb phone disconnected so my discount wasnt done for me to place the order. When his telephone disconnected why did he or his supervisor not call me back? This isnt good customer service and I see they have already corrected the wording within minutes (read #1 on both screenshots), I have a screenshot of my email that was sent to me on 2-13-25 stating the discounted price was with a package purchase and now a screenshot with them saying the discounted price is with select packages. Your agents and supervisors need some additional customer service training because we are spending too much money with your company to be treated this why. I tried to get this handled with your company so I wouldnt have to write a BBB complaint. I even called back after being hung up on and Tif he wasnt any help, he wouldnt listen, he wasnt understanding, and he claimed supervisors doesnt talk on the phone. What?! Why would your supervisors not talk to your paying customers? Ill be sharing this information with my school and the district as well, this is unacceptable behavior especially during a time when we suppose to be celebrating all seniors.

  Business Response

  Date: 02/27/2025

  Thank you for taking the time to share your concerns with us. We deeply apologize for any confusion or frustration youve experienced while trying to place your order.

  Upon reviewing your situation, we understand that you were trying to purchase the discounted portfolio offer as part of a package in our Cap & Gown product line. We apologize for any confusion caused by the promotion, and wed like to clarify that the discounted portfolio price of $99 is only valid with a package from our Senior product line. The Senior product line and the Cap & Gown product line are separate, which is why the portfolio discount would not apply to the Cap & Gown package that you were trying to order.

  We genuinely appreciate your business, and we would like to make this right for you. While the portfolio discount is limited to the Senior product line, we are happy to discuss any other ways we can assist you with your order. Please contact us directly at **************. 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22992401
  
  I am rejecting this response because: ***** stated he was speaking to a supervisor so this $99 discount could be honor based off of your verbiage on your email and now you all arent going to honor this? You all (Kaleb) admitted you all had an error in your verbiage so yes you all should honor what was written. Where is the customer service from your company? Why was my call disconnected from Kaleb (I wasnt rude or argumentative) and why didnt he or your supervisor call me right back? Nobody has called me back even after I called back immediately after I was hung up on and requested to speak to a supervisor. You didnt address any of these concerns in your reply back to the BBB. These pictures arent cheap so you would think your customer service would be top notch. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/27/2025

  Thank you for reaching out. To better assist you with your concerns, please respond to our most recent email. We look forward to hearing from you soon.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22992401
  
  I am rejecting this response because:
  I been replied back to Cady email and I have yet to talk to a supervisor or get this concern corrected and resolved like I was told, which is why I submitted a BBB complaint. Im not sure why Cady is responding to BBB like they have tried to make this right, because they have not. Cady has not called me, a supervisor has not reached out to me. Cady does not have good customer service and when they are in error they will not make it right. These schools shouldnt be doing business with a company like this, who clearly doesnt care about their parents or children, plus its many negative ****** reviews on Cady so improvements are necessary asap. 
   
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled my son ******* to take senior pictures at Cady here in ***************, on 29-Sept-24 for the Elite session. My son told me before arriving to Cady that he didn't want extra photo only capgown and yearbook. At arrival I requested to downgrade as he Didn't want all the photo for Elite! They sent a manager to speak with us which we requested again to downgrade the Elite session he didn't want. She said that we Absolutely could not change this session so he had to go through the session which he was unhappy with. I told the manager and the photographer that I can't myself make him take the photo's he's if all he wants is yearbook than that's his decision, so what the mean lying manager should have did is downgraded that I called today spoke with a representative she was helpful, but couldn't get this issue resolved as management is so mean spirited there. She tried with different personnel to downgrade the session we didn't use hair, makeup, whatever else included. They denied the *** which she tried to downgrade and use the difference in funds as a credit to buy his photo's. My question is why is this such a issue I requested for this the day of before any photo was DONE what employee lied about is on you. The *** also informed me (she totally disagreed how we were treated lied on it was out of her control to downgrade and use the credit for photo purchases) she told me that the others thought I was lying and used the Elite session for a walk-in! Let me tell you something, I don't even know what the Heck a walk-in is or what it consists of didn't even know it existed, who in the darn universe gave your company the right to make such False allegations it's a downright disgrace and pathetic! I stated before I take lying seriously, I'm upset how we were treated than lied on per **** The names I received is ***** and ******* I believe is the photographer who no right to make a child do what photos you want, make negative lying notes, bringing up a Playstation

  Business Response

  Date: 02/14/2025

  Thank you for reaching out and voicing your concerns. Our management team has been in direct contact with you to address your concerns. We have downgraded your session and you received a credit for the difference. If you need addtional support, please feel free to give our team a call or respond to our latest email. 

  Thank you! 

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child had her senior cap and gown photos taken by this studio at *******************. I ordered the digital photos for $170.79 on Feb 7, 2025. After I placed the order, I learned that the studio took the photos of my daughter in the wrong color sash. The photos have a yellow sash, but my daughter will wear a light blue sash due to program requirements. This was not confirmed by the studio and they just assumed that each student at the school will wear the same exact sash. *** *., the customer service representative I chatted with was rude and unhelpful. I am seeking a full refund for these useless photos.

  Business Response

  Date: 02/14/2025

  Thank you for reaching out and voicing your concerns. Our management team has been in direct contact with you to address your concerns. If you have any additional questions please feel free to give our team a call or respond to our latest email. 

  Thank you! 

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CADY Photography is a SCAM! I booked and paid for an appt for my student to get senior pictures. At the end of the session they give you an opportunity to purchase your pictures package/DL at a discount price offer only available at that time, and will double in price the next day. I proceeded to purchase the Downloads, at that time the CADY *** advised that the cap and gown picture will not be available until Spring.I was able to DL all of the picture from the session beside the cap and gown picture that is available in the spring.On 2/7 CADY reached out through txt and email to advise the cap and gown pictures are available. I logged into my acct with ******************** to view the pictures and DL them through the previous package I purchased. The link was no longer available, so I called CADY to gain my DL link and that is when I was Advised that the cap and gown picture is another purchase of $159.99!!!!!!!! I already spent $180.00 on the original DL link to receive all of my students pictures. This is a SCAM the two totals of the DL equivalent to the original DL link. They illegally mark that you confirmed that you read the terms and conditions and were made aware of this when you booked the appointment. I did not select that I have reviewed and agree to the terms and conditions as I didnt book online, I called and booked over the phone. I asked for the recording of my phone call that shows I was informed and that I agreed to these terms and conditions, but CADY will not provide.I want all of the pictures that they took of my student during his photo session that I paid for and to be included in the picture package I already paid for!They are running a SCAM and have been doing so for years! This is not a business model this is a SCAM!

  Business Response

  Date: 02/11/2025

  Thank you for sharing your concerns. We understand how important your son's senior pictures are, and we truly value the feedback we receive from all of our clients.

  Firstly, we want to clarify that CADY aims to provide a transparent and professional experience, and we take any claims of misleading or unclear communication seriously. Our goal is always to ensure that each customer is fully informed about the services we provide.

  We apologize if there was any confusion regarding the pricing and the availability of Cap & Gown photos. When you initially booked your session, we explained that Cap & Gown photos would not be available until Spring and that they are part of a separate purchase, which was communicated as part of our booking process. We do our best to ensure all terms are clearly outlined to avoid misunderstandings.

  Regarding the availability of your original digital download package, the link you received was for your son's senior images from their session, excluding Cap & Gown photos, which was always a separate offering. While we work hard to make our packages as affordable as possible, we do offer additional photo options for those who want them.

  We also want to address your concern about the phone call and the terms and conditions. Our booking system automatically generates a confirmation of the terms during the online booking process, but if you booked by phone, we will happily review the call to ensure that all information was properly communicated. Unfortunately, we are unable to provide a recording of the call directly.

  Unfortunately we can not offer a refund for your digital images as those services have already been rendered. Please contact our customer service team directly if you have any additional questions or concerns.

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22921743
  
  I am rejecting this response because: I request to review the recorded call where I was advised and agreed to the terms and conditions.. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/18/2025

  We understand the importance of resolving this issue in a fair and transparent manner. However, we regret to inform you that we are unable to provide the requested call recording. Due to our internal privacy policies and regulations regarding call recordings, we are not authorized to release this information unless it falls under specific legal requirements.

  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22921743
  
  I am rejecting this response because Please provide proof I was advised and I acknowledged said terms and conditions.

  It is illegal to mark that a consumer was notified when they in fact were not. 
  

  I was not advised that the cap and gown poses that were paid for in the original session were going to be a fee. The only information I was given about the Cap and gown photo was that the photos were going to be released in the spring, NOTHING was said about additional purchase. 
  

  I am requesting the cap and gown photo to be included in the photo package I purchased.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive practices. They shipped a portfolio to me that I did not request and then charged my card on file. I am requesting a refund ASAP. If they want the portfolio back, they are welcome to send someone to pick it up. It does not fit in my mail box and I am not going out of my way to return something I did not request.

  Business Response

  Date: 02/10/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize that our services did not meet your expectations. At CADY, we strive to exceed the expectations of each of our clients, and we greatly value your feedback.

  As outlined in our Terms and Conditions, which you reviewed and signed at the time of booking your session, our portfolio policy is clearly detailed. Additionally, we take the time to explain this policy in person during the checkout process at our studio or at your school.

  Upon receiving your portfolio, you were provided with a document outlining your options, including the steps for purchasing or returning the portfolio. A prepaid return label was also included to facilitate the return process. We followed up with emails and SMS notifications to ensure you were aware of these options.

  Please note, as per our policy, we are happy to issue a refund once the portfolio has been returned. If you require further assistance, please do not hesitate to contact our customer service team at ************ or reply to our most recent email.

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22918903
  
  I am rejecting this response because I clearly stated to your associates that I was not interested and that I only wanted what was required of for the school. I mentioned i was not interested in any products and yet you still sent unwanted products. Furthermore, I reached out to your customer service before you charged me and was told this was resolved and you still charged me anyway. Your company is very deceptive and numerous parents have issues with it. I'm not sure why our schools keeps allowing your  company for this service because clearly so many of us are unhappy with using you. You are a very deceptive company. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/10/2025

  We apologize once again for any miss understanding. As we said in our previous message, if the portfolio is returned, we will issue a full refund. If you need additional assistance please feel free to reach out to our support team. 

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked and completed a senior photo session at the cost of around $350. Free senior year book pictures photo was to be included as it states on the site. About 2 months later was the presentation. The only way I could get a copy of the senior photo was to purchase an expensive package, starting at around $400 and going up to $2000. You have to spend almost $500 just to get one digital picture and this does not include any senior pictures. You have to spend almost $2000 to get access to the senior pictures. I also had to pay an additional $25 for the privilege of attending the presentation session only to learn of the incredibly misleading and outrageous scam. So essentially Ive paid almost $400 for the privilege of a senior picture my which Ill only have access to through purchasing the school yearbook unless I pay over $1000 for a package. Also, during the presentation , I wanted to speak with someone who could clearly under understand my frustration at this situation. The assistant manager states this issue is constant and they experience overwhelming client frustration with this bait and switch nonsense. She began with the you should have read the *** nonsense, which you know people do not read that fine print. She also states someone went over it with us at the start of our Elite Session. Not one person did so at any time. We were ushered in and the prepping of makeup and hair and explanation for photo sites began. I will say that the staff were gracious and polite and our photographer was excellent . Cady was the only option contracted with the highschool to get senior photos.

  Business Response

  Date: 02/03/2025

  Thank you for your feedback. We understand your frustration and would like to clarify our policies. As stated on our website and in the Terms and Conditions, the two free digital images with the Elite Session are available when an eligible package is purchased (Elite Package 1 or higher). This information is clearly outlined at the time of booking.

  Regarding the session fees, our Terms and Conditions, which were agreed to prior to booking, state that all session fees are non-refundable. We regret any misunderstanding, but we must adhere to the policy outlined in the agreement as services have already been rendered.

  For your reference, we have attached a copy of the signed Terms and Conditions, as well as screenshots from our booking website showing the details of the free digital promotion.

  Thank you for your understanding.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cady studios is used to take senior photos at ********************. In August ****************************************************************** the yearbook, they were required to book a session through Cady Studios. Based on this information we proceeded with purchasing a session for my daughter to ensure her inclusion in the yearbook. We purchased their elite package which totaled around ****** dollars. However on January 29 2025 we were informed that Cady Studio would be offering free sessions on January 31 2025 for students to take senior photos for the yearbook. This directly contradicts the information provided earlier, as it was stated that booking a paid session was necessary for inclusion in the yearbook. Given this discrepancy it is evident that parents were misled into believing that payment was required when in fact a free option was being made at a later date. I do understand that Cady has a no refund policy however the circumstances are exceptional. The initial communication was misleading and led to unnecessary financial commitment on my part. In light of of this I respectfully request a refund for the session I purchased as I would not have paid for a session had the availability of free sessions been disclosed upfront.

  Business Response

  Date: 02/03/2025

  Thank you for reaching out to us. We understand your concern, and wed like to clarify our position.
  
  As stated in the Terms and Conditions that were signed at the time of booking, all sales are final once services have been rendered. This includes our senior photo sessions, which are carefully planned and completed to provide the best possible experience for all students/clients.
  
  The decision to proceed with a paid session was made with the understanding that all fees were non-refundable once the session took place, as outlined in the agreement.
  
  For your convenience, we have attached a copy of the signed Terms and Conditions. We value your business and are sorry for any misunderstanding, but as outlined in the agreement, we must adhere to our no-refund policy, and a refund for the session cannot be offered.
  
  If you have any other questions, please feel free to reach out. Thank you. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22881199
  
  I am rejecting this response because: the company provides misleading and unfair practices. The company gives no choice to the customers but not offering the free option of taking photos until the day before pictures are due making all others pay for a service that would be offered for free. Your product was falsely advertised from the beginning you make parents pay for photos when you offer a free session the day before the deadline. I will also be reporting to the ********************* as well. I just want a refund of the initial booking session fee and according to the multiple complaints filed through the better business bureau this company definitely gives misleading and deceptive information to sell the products from the beginning. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/10/2025

  We sincerely apologize for any misunderstanding or frustration you may have experienced. Our goal is always to provide a positive experience for all of our customers, and we regret that this was not the case in your situation.

  Regarding your request for a refund of the initial booking session fee, we regret to inform you that, as stated in our terms and conditions, the booking fee is non-refundable. This is standard practice and was clearly outlined during the booking process.

  If you have any further questions or concerns, please don't hesitate to contact our team directly.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22881199
  
  I am rejecting this response because: this is a misleading company who states that seniors are obligated to take senior photos to be included in the yearbook and than a day before the deadline to be included in the yearbook the company makes it free. I will be contacting the board of education about my concerns and also filing a complaint against this company with consumer protection. I just want my refund if my student could have taken the same cap and gown pictures that others are taking for free with the exact same company. Cady studios are misleading and its a shame to deceive senior parents to make them pay for a session that they knew would be offered for free later in the year. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a senior package, including digital touchup and a black-and-white option. I was sent a large portfolio that I did not ask that I will be returning. My 50+ dollars that I paid for including the artistic touches on the photos, did not include a digital or physical print and only a photo session. Why would I be paying for digital enhancement and a black-and-white option? If there are no photos included in the $50 plus package that I paid for. This was unclear in the documentation presented to the parent and is deceitful.

  Business Response

  Date: 01/17/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any misunderstandings regarding our portfolio and session policies. To help clarify, we have attached screenshots from our booking website, as well as the Terms and Conditions that were agreed upon at the time of booking.

  We also acknowledge that you have already returned the portfolio, and we can confirm that no charges will be applied, as the return was made within the requested timeframe.

  We appreciate your feedback and are committed to ensuring a positive experience moving forward. Please feel free to contact us if you have any further questions or concerns.