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Find a Location

North Georgia Toyota has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • North Georgia Toyota

      1510 E Walnut Ave Dalton, GA 30721-4242

      BBB Accredited Business
    • North Georgia Toyota

      PO Box 1326 Dalton, GA 30722-1326

      BBB Accredited Business

    Business ProfileforNorth Georgia Toyota

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/2/1988

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    North Georgia Toyota has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • North Georgia Toyota

        1510 E Walnut Ave Dalton, GA 30721-4242

        BBB Accredited Business
      • North Georgia Toyota

        PO Box 1326 Dalton, GA 30722-1326

        BBB Accredited Business
      Location of This Business
      1510 E Walnut Ave, Dalton, GA 30721-4242
      BBB File Opened:
      5/12/1988
      Years in Business:
      36
      Business Started:
      1/1/1988
      Business Started Locally:
      1/1/1988
      Accredited Since:
      5/2/1988
      Business Management
      • Mr. Eddie Brooker, Principal Owner
      Contact Information

      Principal

      • Mr. Eddie Brooker, Principal Owner

      Customer Contact

      • Mr. Eddie Brooker, Principal Owner
      Additional Contact Information

      Fax Numbers

      • (706) 278-1993
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/04/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On Nov 29 i took my 2001 camry to north ga toyota to check my brakes they were thumping when stopping. After i was told they were okay i went to get in my car my electric seat had been pushed all the way back. I tried to move it forward would nt go. I went back in and service writer said they dont make them anymore that they could get me a regular seat for$537.00 id have to pay half? It worked perfectly and i vacimmed my car out on 11/28/23. Day before moved my seat also the mrng i left to go there for appt. It worked perfectly before. I dont know what they did to it but they broke what ever they did it should be up to then to fix it or replace the seat not on my end. It doesnt matter how old the car is they broke it. This is not the first time this has happened. So i want them to fix it whatever they need to do. To make it right. I was apalled they literlly asked me to pay for it. When one of the 3 i was told drove it somebody broke my seat. My husband was with me when i vacummed it out so he knows the seat worked. If it was like that before i would have not been able to reach any of the pedals. So im very upset that this happened. The last time i brought it in for breaks the unexperienced young training tech wollered out my aluminum rims and after waiting it seemed like 3 hours they said my wheels were wobbly???? I go back there to look the lugnuts that were on my whell would not keep my wheel on. So i have proof i put brand new lug nuts i bought at ****** tires when i bought my tires. So the service manager made be buy new ons 70.00 with a lip to replace them after there tech ruined my wheels then had the nerve to tell me how much the wheels would be i could pay for they were not cheap. This is ridiculous and i had planned on purchasing a new car there seeing they break stuff and fail to take responsibility and want me to pay for there mistakes not my cars they did it they should pay for it. I want my rims replaced to. I do have proof i put brand new lug nuts on it. So there tech did it they are responsible. Thats just dispicable to damage a car and ask me to pay for what they caused.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Larry A

      1 star

      07/30/2021

      We took my 2015 Highlander to North GA Toyota after the check engine light came on and the screen said "TRAC OFF". We've taken our Toyotas to them for quite a few years. While they were a bit more expensive than our local, must trusted mechanic, they were always really nice. The rep called me to tell me he had bad news about my Highlander. After a few sentences I put him on the phone with my husband. Essentially he said the car's sensors were all bad and it would require removing the engine to fix them. The cost would be in the vicinity of $7,000. We said we'd pick it up. When I picked it up, he said he had "reset it". It has worked fine ever since. Also we took it to a local mechanic in whom we have the utmost faith. He AND his lead mechanic each checked it all out, ran the diagnostics, and could find nothing wrong with it. It's our belief that North GA Toyota wanted my Highlander for resale, and hoped we would trade it in rather than spend so much to get it fixed. Either that or they were trying to rip off a grey-haired old lady for $7,000.

      North Georgia Toyota Response

      08/03/2021

      Mrs. Arnett,

      I am sorry that you feel this way. We would in no way attempt to mislead you into trading your vehicle. The technician diagnosed what he believed to be the trouble and estimated the cost of repairs. Hopefully you do not experience any more issues and any major repairs can be delayed. I assure you as a company we would not condone anyone making false claims about needed repairs to a vehicle. North Georgia Toyota has been in business 45 years and we did not stay here taking advantage of people. I know that Stephanie in the Service Department has already reached out and spoken with you. I would encourage you to Call our Service Operations Manager Jason Midura at 706-278-1322 x122. He can better review the technical aspects with you about why repairs were recommended. If it was an error, I apologize but It was not any deliberate attempt to "rip you off". We don't do business that way.

      Greg Epps
      General Manager

      Local BBB

      BBB of Southeast Tennessee & Northwest Georgia

      BBB Reports On

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