Business ProfileforDean Stair Treads, LLC

I purchased custom-made stair treads from Deans Stair Treads on January 30, 2024. I planned to make the purchase with a lump sum payment of $319, but Deans Stair Treads required consumers finance the purchase through a company called ******. ****** is a financial institution owned by ****** which provides a variety of financial services including a Buy Now, Pay Later (BNPL) interest-free financing plan. I made three payments in installments of $106.33 on February 29, March 29, and April 29 this year. I contacted Deans Stair Treads three times during this period— February 26, March 24, April 25—to inquire about delivery dates for the product. I received email responses after the first two inquiries reassuring me the delivery had been delayed due to a “high volume” of orders. I received no email response after my third inquiry, presumably because I had already made the third of three installment payments. I decided to check online reviews at this point and, much to my chagrin, found a countless number of complaints from consumers who had similar experiences. I have never been a victim of consumer scam in my life, and feel like an absolute idiot for the blind trust I placed in this company. I would appreciate your guidance on what next steps I should take to secure a full refund of my purchase, and what leverage you have as the Better Business Bureau to meet out justice to this corrupt, immoral, disgusting, dishonest, and manipulative company.