Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In a year of 2021 I found myself have to do room for it due to the economy of losing employment in the pandemic. I came acrossa video on ******* pertaining to pad split moved in October 11, 2021 and a fairly new remodel built home in **********************. It was strange. I had moved to a Pacific room where it was changed today I was moved in and could not be changed back because someoneelse was living in there days go along. I worked overnight and sometimes during the day six members moved in a day, I came home from overnight job. The same six members. ******* Genius who hit an attacked me, ******* *****, ****** ******, ***** ********** and ****** ****** violently gang jumped me every day after I came home from work very early hours in the morning. One of these incidents was caught on camera and I proceeded to give the company the video to show them. They did nothing about it. They allowed the members to repeatedly still attack me day and night randomly someone that knew about passport accounts for new members and told me to select Transfer to another home. In which this was granted, I still had to pay the first week no deposit.Forward two years ahead, where I moved to another home where I stayed approximately two years and a half where members started attacking me harassing me stalking me had a group chat on recruiting members to attack me went through a lawsuit won the lawsuit to countersuit against Padsplit and the landlord Days after my granting of the lawsuit long story short, Padsplit and the landlord and the roommates work together to have me wrongfully incarcerated. The *** a day before my lawsuit while in jail wrongfully to derail me getting the funds from suing the landlord and Padsplit. Which I lost multiple items valuable items Ive had over 20 years miscarried three babies in jail and also still fighting wrongful charges stole my wholeidentity. Use $4K worth of funds off my bank account and refused to reopen the case so I can receive my lawsuit.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to PadSplit by my stepmother and I have been here since March 2024. I had a few issues before I fell behind on my payments. Once that happened they kept charging me a late fee to my previous balance to where it is impossible to pay it off. Instead of having one late fee for that one week I was late they keep charging a new fee each week. They claim the system does this and they cant change it. Since then I have been charged over $300 in late fees and at the same time I could have been caught up by now but they are just greedy. Its funny because living in this type of home seems borderline illegal unless it is a group home. They could care less about accommodating women because I asked them if they have unisex homes but they claim that would be discrimination. At any point the city can shut these places down if they are not being kept up. Just this week I had to tell the other building next to us to bring their trash out, and with all these men it should have never been an issue. They seem to allow anyone in even with a background check and also they allow other members to rate you based off opinion. I was accused of not doing chores by a new person because he doesnt see me checking off the app, yet he doesnt do anything himself and checks off very few chores. They dont help you catch up and barely give extensions. As I am waiting on my direct deposit to hit at 11 pm Friday 3-14-25, The host ended up calling me from a private number three times and messaged me to answer her. She then lied and said I had two dogs and guest over to try to kick me out. This was because I asked for an extension the Friday before and PadSplit only gave me until midnight 3-14-25 to pay $400 when I only offered $200 unless I had to money to stay longer. My dad helped me with the other $200. At this point this service seems like a scam and they make hosts and renters look bad.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The downstairs bathroom of the house has mold exposed and it hasn't been fixed since 3/25/2025. I made a maintenance request and I was told that the host would send a technician out to fix the issue and that still hasn't happened as of today. The host listed the ticket as completed and the mold issue is definitely not fixed at all. She has myself and others here in this house under unsafe conditions which is unacceptable.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the ongoing issues at my PadSplit home. Despite being a consistently paying tenant, I am experiencing significant disturbances that PadSplit has failed to address, despite repeated reports.Specifically, we have an unauthorized individual residing in the home who is causing multiple violations of PadSplit's policies:* This person is not authorized to live here * This person smokes inside the house.* This person is rude, loud, and disruptive.* This person steals food from other residents.* This person occupies the laundry room for personal use.I have reported these issues multiple times, but PadSplit has taken no action. The police have also been called, but they cannot intervene without PadSplit's authorization, as it is considered a civil matter.I am paying to live in a safe and habitable environment, and the presence of this unauthorized individual, along with their behavior, is unacceptable. I should not have to move out of my home, especially when I am comfortable there and it meets my needs for work and convenience. Transferring to another home is not always a feasible option, as it requires time and money that not everyone has.Since PadSplit has refused to resolve this matter and uphold its own policies, my next step will be to seek legal counsel.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At first when i contacted the host of padsplit which is **** before i told him a padsplit member was allowing someone to stay there that's not on the lease the padsplit member and the boy she has staying there is not on the lease and they both are practicing heidious acts towards my 3 year child. **** tells me my Spouse not my child doesn't supposed to be there. He said he confirmed that we can all be there, now I'm bringing this to his attention and now he wants to lie about what was confirmed. I also called padsplit directly and they said and confirmed that my spouse and daughter could be there. My spouse also has an approved account of his own which is mandatory and this makes an multiple occupancy house i want all fees waived so i can move out with no balance following.

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was affected by Hurricane ****** Oct '24. I had requested that Padsplit arrange a transfer to a livable room on another property. A customer service representative assured me that once I provide a listing of places that I'm looking into, they would contact them to inquire if they had power, water, and confirm there was no structural damage. I was also given a code that would remove the move in fee. I emailed this list to Padsplit. They never emailed me back at all. AT ALL! I lived in an absolutely unlivable home after returning from a shelter. My location was without drinkable water or electricity for well over a week. I get it, most of the my areas had to face the same issues. My problem is this. Pad split was NEGLIGENT in making promises they had no intention of keeping. I faced complications with diabetes due to their negligence. I had developed heat exhaustion and the beginning signs of heat stroke. How hard is it to reach out to your customers and update them. There's absolutely no excuse for this. NONE!I reached out to pad split customer service on multiple occasions afterward for updates/an explanation and to get some credit on my bill and was told repeatedly that they would reach back out to me; they never did. Padsplit only cares about your money under the rather flimsy facade of "affordable housing" and "communal living". Your residents should be at the heart of your business, and if you can't even do that...

• Initial Complaint

  Date:03/14/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a weekly rate of ****** for 6 weeks then210 weekly after, but they are charging me 237 weekly with 15 percent off. I have showed them the addendum I signed, I even showed them the mistake under finances of the wrong amount.

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've filed multiple complaints about a MAJOR safety hazard. My roommate is holding an AK47, w shotguns, multiple handguns & an UNECESSARY amount of ammunition (well over ***** rounds).It's SUPPOSED to be against the rules, but Padsplit doesn't ******* fact, they're response to my concern? They told me to move out!!!! Their "customer service" is trash, they continue to say "we care about your safety" but when you have a safety concern, they prove how little they actually care. I just want it to be known by everyone who looks into Padsplit - do so at your own risk. If your roommate is mentally unhinged & a threat to your life, Padsplit won't do anything except tell YOU to move out.

  Business Response

  Date: 03/24/2025

  Dear ********, 
  
  Thank you for reaching out to us and sharing your concerns. We genuinely care about our members and appreciate your feedback.
  
  We noticed that in your recent communication with PadSplit, you mentioned that the issue you experienced has been resolved. Were glad to hear that!
  
  If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.
  
  Best regards,
  PadSplit Support

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I rent a room by the week for $207 a week through an app called Pad Split. About 2 1/2 weeks ago that air conditioner in this house broke. I immediately submitted a maintenance ticket to have it fixed. The ticket was dismissed and marked as completed, yet no one came out to service the *** I notified Pad Split and all they could tell me was that they are working on it and be patient.. It was 92 inside my room all day, and the host is now saying that it will be fixed sometime next week. This is unacceptable. The way that I see it and the way that my roommate see it is, if we are paying for a room with AC, then we should have a room with AC or we should receive a monetary compensation, or partial refund for service is not rendered. What makes it so frustrating is that Pad Split has been completely unhelpful, just as they always are when any kind of issue arises. I have been afraid to report this to the BBB out of fear of retaliation by the host, i.e. being kicked out or given a hard time. Also, there is someone that lives in the garage here that is not a registered tenant, someone who claims to be co-host, and I do not want to be harassed by him for reporting this either. Because of that reason I would like my name to remain anonymous please. There are seven rooms and seven residents so they do not have to know which one of us it was that reported this please. Pad Split did offer me a chance to relocate to a different house if I was interested, but moving houses cost a lot of money that I do not have. Plus, I am close to my place of employment and I am established here and I should not be forced to move just because they are not meeting the basic living standards. The attached image is a photo of the temperature thermometer that I have in my room for proof. The amount listed below is my per week rent amount, plus a $14 membership fee monthly.

  Business Response

  Date: 03/24/2025

  All maintenance issues are the responsibility of the property owner, not PadSplit. Notwithstanding the fact that *** ******** allegations are outside PadSplit's control, we believe that we have made reasonable efforts to resolve concerns and provided viable solutions. We strive to maintain a positive Member experience and are committed to promptly and professionally addressing Member issues. We are confident that the options provided to *** ****** were fair and equitable.

  Best regards,
  PadSplit

  
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2025 I moved into a rooming house located at ***********************************. The house is managed by an organization called PadSplit. The room was not ready for occupancy on January 5, 2025. Old shoes and clothing and garbage were in the room. A ceiling plank was on the floor. Leaves and dust were underneath the bed. A dirty mattress cover was on the bed. The floor was dirty. I took photos and sent them to the host. The response I got was "I'm sorry, Clover."Since January 5th, the situation has worsened. The air conditioning was on X2 in February. I submitted a maintenance issue. I Since March 1, 2025 there has been very little heat in the room. I have sneezing fits day and night. My nose is congested as a result of the inconstant temperature in the room. The temp was 32 degrees Thursday morning, March 6th. My room felt like a freezer locker. I put on layers of clothing when I go to bed at night and two pairs of socks. I submitted a maintenance issue to the host over a week ago concerning the lack of heat. The heat comes on sporadically for brief periods of time. When I returned from shopping yesterday afternoon, the house felt like a boiler room: too much heat. The heat was off at 5 PM and during last night. No heat this morning at 6:32 AM. Only cool air came out the vent. I am seventy-six years old and the rent is paid up to date. My issues either are ignored or partially resolved by the Host and PadSplit. The room was advertised as a No Move-in Fee rental. PadSplit charged me a $127 move-in fee. I messaged them about the move-in fee and PadSplit did not respond to my concern. Three weeks passed before the old blind was replaced with a new one. The worker did not install the blind properly; it fell to the floor soon after he finished the work and left. There is no exhaust vent above the stove in kitchen. Cooking odors enter the heating system and come out the vent in the room. The weekly rent is $150.00.