Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Keys Property Management who manages homes for Padsplit will not keep the heat and appliances working. There are also roaches and other critters that have been reported. Our heater was broken 2 weeks in December, 3 weeks in January and 2 weeks in February. The heat went out again for the 4th time on Mon, March 3rd. The temperature inside the house was down to 40 degrees during two snow storms. The washer and dryer have been inoperable since January 5th even though several maintenance request have been submitted. I've asked numerous times for a rent adjustment, but all of my request go unacknowledged

  Business Response

  Date: 03/24/2025

  Hi ******,
  
  Thank you for reaching out and sharing your concerns about the maintenance issues you've faced at your PadSplit. We truly understand how frustrating this must be, and we apologize for the inconvenience. We are glad to assure you that the necessary repairs have been completed.
  
  Regarding your request for an adjustment to your membership dues, weve taken a close look at your situation, and unfortunately, we arent able to offer a billing adjustment at this time. We believe that the repairs have adequately addressed the issues you encountered.
  
  We value your comfort and satisfaction as a PadSplit member. To help make things right, wed like to offer you a complimentary transfer to another available PadSplit property. 
  
  If you're interested in this transfer option, please contact *********************************** Were here to help and answer any questions you might have.
  
  Best regards,
  PadSplit

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23025455
  
  I am rejecting this response because: Padsplit does not value me as a customer. The maintenance and bug issues have not been resolved. The heater is currently not working and I just killed 4 bugs in my room today. The washer and dryer have been out of service since January 5th. I pay for heat, a clean environment free of bugs and a washer and dryer. I have been denied the amenities that I pay for monthly and should be reimbursed for living over 40 days n a freezing cold home that I pay rent. I have submitted at least 50 maintenance request that are withdrawn and ignored. 4 housemates have moved in and out within the day. I have contacted ******************** and awaiting their report. I will proceed with reimbursement even by filing a claim in court. There is a group on ******** where many members are voicing issues with Two Keys Property Management and Padsplit 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Padsplit is a terrible place to live I would not definitely recommend. Where I'm living currently the host did not pay the electricity bill **** the host. I *** all my paid fees refunded please. I have my daughter who lives with me as well this is considerably child neglect on padsplits behalf. **** the host also had realtors to come look at the padsplit with members occupied at the address. All I'm asking is my refund back that I paid in.

  Business Response

  Date: 03/13/2025

  Dear ********, 
  
  Thank you for reaching out to us regarding your maintenance concern. Although we have attempted to contact you and have not heard back, weve confirmed with a PadMate that the issue was resolved the following day. 
  
  If you have any more questions or need help, please feel free to contact us at *********************************** Our team is always here to help.
  

  PadSplit

  Customer Answer

  Date: 03/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PadSplit is a housing management company. PadSplit offers no solutions when the landlord does not address maintenance issues. I have been in a home in ********* with no heating in the basement, rats in the walls and a fire hazard. Ive complained to the landlord and he has done nothing but tell me that Im lying. The landlord never comes to the home. When I addressed PadSplit about this, they say to contact the landlord. PadSplit has many listings where the home will have over 10 bedrooms but only 2 or 3 bedrooms. These people chop up their homes to fit as many people as possible for maximum profit.

  Business Response

  Date: 03/13/2025

  Dear ******,
  
  Thank you for reaching out to us at PadSplit. We truly appreciate your engagement as we work together to address the housing challenges in our community and promote financial empowerment.
  
  We have discussed your concerns with the Host several times, and they have responded accordingly. Our team has confirmed that the heating system is functioning correctly.
  
  However, we completely understand that living in a co-living space can come with challenges, and you still have the option of a free transfer if you want to explore that. We respect the **************** in managing their homes to ensure everyones safety and comfort.
  
  If you decide to take advantage of the free transfer, please feel free to reach out to us at *********************************** and we will be happy to assist you further.
  
  Thank you for being a valued member of the PadSplit community!
  
  

  PadSplit

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 23006560
  
  I am rejecting this response because PadSplit has not made a reasonable effort. The owner comes by the home biweekly at most and stays for 15 minutes. How can someone who comes in the afternoon with a jacket and hat on determine if its cold in the room? I showed the my thermometer which clearly shows that the room is not at 70 degrees. I shouldnt have to live in a freezing home with rats. The first transfer is already free. So saying that you offered a free transfer for my troubles is crazy. If the landlord actually took care of his home, he would know that there is a major fire hazard in his home. Very easy to spot if he actually took care of the home. That home is cold, filled with rodents and has a major fire hazard. PadSplit literally does nothing except collect money. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around sep 2024 pad split charged me ***** to rent room. However they didn't follow up on what I paid for nor was I allowed to stay they straight up robbed me

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday 2/18/25 I did a deposit for a room and was rejected on Wed 2/19/25, I requested a refund and have not gotten one and it is now Monday 2/23/25, after being told my money was released on Wednesday morning, I keep being told to call my bank which I did and the bank says that passport is holding the money for a payment on a room which I did not get, this should be coma scam because they take the money and dont provide housing like promised and now are holding the money which could provide some housing relief during this cold and raining weather

  Business Response

  Date: 03/12/2025

  Dear *****,
  
  We truly value our members, and Im sorry to hear youve experienced some trouble with your payment.
  
  Please know that the payment was canceled, so PadSplit did not receive any funds. We recommend checking your email from February 25, 2025, as it contains the System Trace Audit Number (****) that you can use to track this with your bank.
  
  If you have any further questions or need additional assistance, please feel free to contact us at *********************************** Were here to help!
  
  Best regards,
  PadSplit
  

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took $19 out my account; never heard back. **************** NO HELP!BOGUS, FRAUDULENT!

  Business Response

  Date: 03/12/2025

  
  Dear ******, 
  
  Our Support team attempted to contact you on March 1, 2025, but it seems we didn't receive a response. To help us complete your application, please feel free to contact us at ************************************************************.
  
  Thank you for your attention to this matter. We're here to assist you and look forward to hearing from you soon.
  
  Best regards,
  The PadSplit Team

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/12/2025 I informed PadSplit along with ************** (Property managers) of a flood I was experiencing due to a pipe, (which I had previously complained about) bursting in the room above me private bathroom. Due to the nature of which the water was pouring out of the ceiling, as well as the light fixture, I asked the host(**************) for a temporary room change to allow time for cleanup and my original room to dry out. *** agreed to transfer me to room#4. I never transferred to *******, instead I rejected the room transfer after returning back to the house at ********************************* from staying at a hotel for two nights out of frustration. Upon my return, I opened my resident portal on 2/15/2025 to. pay my weekly rental rate of ****** only to realize that a balance of ****** was on the portal. I never agreed to a price increase, nor was I ever informed of a rate increase prior to my request for a temporary room transfer. I immediately emailed PadSplit, inquiring as to why was i being charge more on top of being given a late fee of ***** for a price increase I never agreed upon, nor was informed previously? PadSplit support ***** ********* informed me that the host (**************) had sent me an email on 2/13/2025 informing me of a price increase , in which I informed him that No such email exist with a price increase. I have copies of all email, text, resident portal respondents, which prove I wasn't made aware of the increase until it was time to pay my normal rate of ******. The pipe bursting was not due to anything I had done, but, I am being repeatedly inconvenienced due to ************** and PadSplit negligence . I am being charged an extra ***** and PadSplit and ************** are refusing to remove the late fee, theyre refusing to restore my correct room number and room rate back to ******.

  Business Response

  Date: 03/11/2025

  Dear ******
  
  Thank you for your patience while working through your recent ticket.  We wanted to update you regarding your account.
  
  We have reviewed your account and we waived the increased dues. Your account has now been adjusted back to your original weekly rate of $169.
  
  We appreciate your understanding and thank you for giving us the opportunity to resolve this matter for you. 
  
  Best regards,
  PadSplit

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a room from PadSplit and the code enforcement for *******, *****, had to come and there were all kind of violations, including electrical. It was my understanding each house was safe. The host did nothing. There was also drug usage there this was reported the host did nothing and I would really like my money back because they say the house it is safe and its not

  Business Response

  Date: 02/14/2025

  Thank you for your feedback, ******. We are sorry to hear your previous PadSplit didn't meet your expectations and are glad to see you were able to take advantage of our flexible transfer policy. We hope your new PadSplit is a better fit and more comfortable. If you ever have concerns about safety at a property or code enforcement, please contact PadSplit directly by calling our Support line or emailing ********************************** so we can investigate further. 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged completely excessive fees in regards to a move out 2 months ago that is unwarranted. Despite best efforts to negotiate terms this company has proven unwilling and uncooperative which could be in violation of State real estate laws. I demand reasonable resolution to this issue speaking with a supervisor or manager with the company who can assist.

  Business Response

  Date: 02/14/2025

  Thank you for your feedback, *******. We understand this outcome was not what you wanted. Part of PadSplit's ability to offer flexible housing options includes requiring Member stay commitment. We know that sometimes Member needs change which is why we allow Members to break their commitment with a penalty fee. Once your outstanding balance is paid you are welcome to return to a PadSplit. Please contact our Member Support team directly if you have additional questions or concerns regarding this. 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22892664
  
  I am rejecting this response because:
  Negative aspects of PadSplit reviews:

  Room quality inconsistencies:

  Reports of rooms being dirty, poorly maintained, or not matching the online descriptions. 

  Safety concerns:

  Some users have raised concerns about potential issues with other residents in shared houses, including drug use or disruptive behavior. 

  Maintenance issues:

  Complaints about slow response times to maintenance requests and unresolved problems with appliances or plumbing. 

  Hidden fees:

  Some users report unexpected fees associated with the rental proces
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to apply to become a member to utilize PadSplit services. From the beginning I had issues with the website. I used a paper copy of my website as my license was lost. I obtained a new license. In the state of Texas the paper given is the official copy and I used that. I called in to support and a young lady told me to send in a picture of my actual license in a selfie and the front/back of the license. I even made a new account to see if that particular application was the issue. It did not work. I called several times during this process and talked to support telling them my issue and they intentionally lied that I submitted all documents, when I was not even able to scan my new id, let alone upload any financial information ****** one would help me and no one tried to resolve the issue with the portal a technical issue not my fault. They misappropriated the application and never resolved my issue nor tried to help by going through the application and resolving the issue where I cannot continue to upload or scan anything.

  Business Response

  Date: 02/14/2025

  Thank you for your feedback, *******. We understand the decision to not approve your application for Membership is not the outcome you wanted. We apply the same standards to all prospective Members to ensure their identity can be confirmed for the safety of everyone in the co-living environment. We hope you are able to find a housing option that best fits your needs. Please contact our Member Support team directly if you would like to discuss this further.