Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into a PadSplit house for the first time. I paid my rent 2 weeks in andvance. Immediately when I move in I notice there are bugs everywhere. Flying around the room, crawling on the floor and bed. They were ants that started to attack me eventually. That night I attempted to transfer to a different room. It showed that the transfer would cost $0.00. The next day, it showed I had a balance of over $190 due that same day. Of course I panicked and contacted costumer service. They were no help at all. They forwarded my ticket to a different department who has yet to contact me. Not being able to afford an extra $190 after I had just paid for 2 weeks of rent, I attempted to cancel the transfer. This said the fee would only be $25. I was willing to deal with the bugs in order to not be charged those crazy transfer fees. After canceling I still have a balance of over $140..after I had fully paid rent for 2 weeks. Its clear that their payment system has issues, or maybe this is a scam tactic to make more money from the people who have had to resort to using their service. No one has been able to help me with this issue. The system has charged me a late fee after I refused to pay the scam amount. I completely regret ever using PadSplit.

  Business Response

  Date: 08/19/2024

  Thank you for your feedback, ******. I see that your were able to get in contact with your Host and they were able to address your concerns with pests at the property and you have decided to remain. Although we have verified your billing is correct, I have waived the late fee from your account due to your concerns and hope that your time moving forward at your PadSplit is positive. Please contact our Member Support team directly if you have any additional questions or concerns regarding this. 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22139612
  
  I am rejecting this response because:
  
  The billing is NOT correct. I had already paid my dues in FULL before the transfer request. The only reason I cancelled the request is because I didnt want to pay an extra $190 after the system told me I would be paying ZERO. This is completely unfair to charge an extra $117 for nothing. I received no extra service, and no one helped me at all. The bugs still REMAIN in the apartment after it was supposedly treated, but I do not have the energy to fight it. How could I be charged $117 extra when no transfer took place???

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/28/2024

  Thank you for your feedback and perspective on this, ******. Because we bill our Members week to week or every two weeks rather than monthly, financials can sometimes be confusing when a transfer occurs. With the scheduled then cancelled transfer, you account was credited days that needed to be re-billed to you to cover your entire stay at the property once you decided to stay. We have waived $25 of your outstanding balance as a one time courtesy, we hope this helps you. If you want an explanation of your PadSplit dues, please call our Member Support team directly and they can assist you.

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22139612
  
  I am rejecting this response because:
  
  At this point you can delete my account! I REFUSE to pay the $100 fee when I only agreed to pay a $25 cancellation. I will reiterate. MY ACCOUNT HAD A ZERO BALANCE WHEN I INITIATED A TRANSFER FOR FILTHY LIVING CONDITIONS. I initiated the transfer on my FIRST NIGHT in the property. MY FIRST TIME EVER USING THIS SERVICE. The system said the transfer would be ZERO dollars. The next day I was billed over $190 UNEXPECTEDLY. I cancelled the transfer and agreed to pay a $25 cancellation fee. I was then billed over $100. This was all within my FIRST TWO DAYS OF USING THIS SERVICE. TWICE with this company I have agreed to pay one price and I am unexpectedly billed a different price entirely. I havent even used this service for ONE MONTH at this point. You keep waiving a late fee when the real problem is you are UNFAIRLY BILLING ME. Their customer service does not resolve issues and at this point I can see THESE PEOPLE DO NOT CARE to actually investigate this issue. If you are reading this, THEIR FREE FIRST TRANSFER is a LIE. EVEN FOR FILTHY CONDITIONS. I have BUGS CRAWLING and BITING me as I type this. BIG FIRE ANTS COMING FROM THE ****** I WAKE UP IN THE MORNING AND I HAVE BUMPS ALL OVER MY FACE. I HAVE PICTURES OF THIS. PadSplit unfairly bills you and their customer service is slow and they do not resolve anything. I put in two requests for someone to call me back and speak to me about this and NO ONE EVER DID. I would not recommend this to ANYONE.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/06/2024

  ****** we are sorry to hear about your negative experience at your PadSplit and have decided to move-out. We understand co-living is not for everyone and we hope you will consider us again in the future if your housing needs change. Please contact our Member Support team directly if you would like your account to be deactivated. 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22139612
  
  I am rejecting this response because:
  
  The negative experience I have had has mostly been with costumer service and being SCAMMED by your company. That is the main reason I am no longer using this service. Refer to my previous messages if you are confused on why I am moving out. These fees need to be removed from my account. I will never pay them. If you want to take this to court I am eager for the opportunity. I have all of the evidence. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Padsplit before I moved to *********. I informed them that I was moving for work and needed a temporary place. I informed them that I was moving all my things in a rental car and did not own a vehicle and would need a safe and secure place until I found an apartment. They assured me that they vet all members and that I should have no problems. 1. Room was not cleaned, bed was dirty with hair and dead bugs all over it, and floor had hair and trash all over room and dust on table and chairs. 2. Window was broken in front door, owner said I was the first to complain about it and it had been like that for 3 years. Glass fell out of door every time I open or closed it and you could cut yourself on it but it was no concern to them for safety. 3. Roommate in number 1 started stalking me on the first day, every time I went to the bathroom or kitchen to was a dish he would follow me and when I tried to speak to him he was hostile. 4. Roommate in number 1 argued with cleaning guy because I was using the second bathroom because it had more light and he said I was suppose to use other bathroom. 5. Roomates in other rooms and cleaning guy and owner said this was not true and that roommate in 1 was bullying, no required bathroom, all shared. 6. I had to be the maid and clean both bathrooms everyday because of hair, toothpaste, urine, and ***** spots over toilets and shower and floors. I could not cook because of smell and dirty rags in kitchen and could not use common refrigerator because they had no spot for me. 7. Tenants smoked drugs everyday and there was a no smoking and no drug rule to this place which was confirmed online and before I moved into unit. 8. Ventilation was poor, I was choked by drugs and cooking oil everytime they cooked in kitchen and opening door made it worse. 9. We were not suppose to have guests period but roommates had guest over to smoke drugs last Tuesday and I took photo of car since it was parked outside my window. I had to leave unit.

  Business Response

  Date: 08/19/2024

  Thank you for your feedback, ****. We are sorry to hear about your experience with your PadMates. We know that co-living is not for everyone and some will break our rules. We do our best to balance enforcing our rules while providing affordable housing to low income earners. I see you only reported the issues of rule breaking to your Host on the day of your move-out and I do not see any maintenance requests either. Timely reports of rule breaking or maintenance concerns can help us to identify and resolve these issues quickly. Additionally, new members to PadSplit are offered a free transfer to another property in their first 14 days if they feel their first PadSplit is not a good fit for them. We are happy to extend this free transfer to you now if you would like to try another PadSplit.  Please contact our Member Support team directly if you have additional questions regarding this. 

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22123066
  
  I am rejecting this response because: And I want a full refund. I told them that I did not have a place to live or car when I drove across country and I did not have anywhere else to go since I had many things with me and Padsplit does not supply transportation to this other supposedly new place. I want a full refund because I had no access to the the kitchen, other bathroom or could not cook for three weeks because of bullying. I also have photos that the place was not as it was represented in the online photos as well and if it is luxury why was my window broken out around the door frame? Why were there drugs in the place daily? I had to endure this for three weeks while any new apt was getting ready. 

  I will sue in small claims court. I have already filed with my bank as well and will reach out today to let them know about this fake response. It was n to my fault they misrepresented themselves before I moved into the place and afters and you cannot rate the other housemates as they say because I would have put myself in danger and had no where to go? That would have been suicide and violent doing so. This was irresponsible and unprofessional. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/28/2024

  ****, thank you for giving more context on your perspective. We have determined a refund would not be appropriate in this case as you had access to the property and your unit for all of the days you paid for and only reported issues to your Host on the day of your move-out. Contacting your Host or PadSplit immediately when you have an issue with a roommate or maintenance means we can address the issue in a timely manner, or find other options for you like assisting with a transfer to another property that better meets your needs. Please call our Member Support team if you would like to discuss this further. 

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22123066
  
  I am rejecting this response because: I had no where to go and they misrepresented the photos online, the rules were broken and it was a hostile environment. I had no car or knew no one else to help me including this host who would have done nothing about the conditions as we see from this response. The place was full of drugs and disorder and I was forced to stay because of funding for my new apt. I would have left the first day had I had a car and a place to go in *********. This excuse is bogus. I had no choice but to endure the disrespect of the other tenants and keep quiet until after I moved out. I would have been attacked for saying something while being there by those guys and they know it. Get real. They were doing drugs and other things so who could I tell while having no where to go. This is unprofessional. They did nothing about the broken window pane to my room so do you think they would do something about the other tenants breaking rules, no they would not and that would have out me in a worse situation. It would have been 4 guys to 1 and I was the smallest in that place and I'm disabled and injured. This is unbelievable. I will be going to small claims court. They owe me at least half since I could not use the full house as stated in my contract due to bullying and what about the smoke filling my room daily with drug smoke and grease from the kitchen from that guy? I had to leave many times because of the poor ventilation in that room and the stalking? Every time I left my room to wash a plate I was being watched. It was a hostile and unbearable situation for me. I had no place to go or to move all my things since I had no car. And I am new in town and know no one. They took advantage of this and I called Padsplit ahead before I drove three days and they assured me that they place was clean and professional and no drugs or drama. They lied. It was a scam.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***********************. I recently was charged $166.87 by Padsplit for a room I did not receive. I requested they remove my payment information and give me my money they took from me. They did not. On the 3rd of August I reached out to customer service and the host. I was blocked. I filed a complaint with my bank, and it is under review as of August 4 2024. I have yet to hear from them.

  Business Response

  Date: 08/19/2024

  Thank you for reaching out regarding this, *****. I'm glad we were able to resolve this and issue your refund to you. Please contact our Member Support team directly if you have any additional questions or concerns. 

  Customer Answer

  Date: 08/19/2024

  While I am dearly delighted to know that they are willing to issue a refund, their words mean nothing to me without proof of evidence that refund has been issued, and they have cleared my account of debits with Padsplit, and have a net balance of nothing owed. Furthermore, I am interested to know how the refund will be rectified, considering my card has been cancelled. They will need an updated account number to my card to send the refund. In which I am very leery of giving that information out to them again, considering their history. If they are honest and forthright in their decisions they will honor my request. 

  Business Response

  Date: 08/23/2024

  Thank you for following up regarding this, *****. Your account balance is now $0. If you have questions about your refund please call our Member Support team. 

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please finish the background check and income verification. So far all the appointments to meet with pad split have been a no call, no email, no text, no show. In this a front? My membership fee was waived. Please finish the job above and show up for phone **************** appointments. Endeavor to use this service in ********, ******* and *******. Thank you.

  Business Response

  Date: 08/09/2024

  PadSplit has contacted ****** directly to get what is needed to complete her registration and become a Member with us. 

  Business Response

  Date: 08/28/2024

  ******, thank you for following up regarding this. I see we were able to approve your application for membership with PadSplit on 8/27/24. Please contact our Member Support team directly if you need assistance booking a room now that you are approved. 

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** and my user id is ****** I was told at the beginning of July that the residence that I was living in was sold and I had to move. I was given a promo code for a transfer that waived a move in fee so I used it.When I filed for the transfer using the promo code, I received a messaged saying that my payment was successful and I had to wait for 4-5 business days for Padsplit to receive the payment. I started receiving calls from a representative of padsplit named **** that 'helped' me by making the transfer again while impersonating me on my account through his computer. He cancelled my move out date that I picked (July 22nd) without asking me if that's what I wanted, could not inform me why the transfer wasn't going through, and refused to give me information on the address of the new property I was trying to transfer. I do believe I received a wrongful charge of $166 on my account as well as a wrongful move-out cancellation fee and application fee. The gentleman by the name of **** kept calling me through the week to keep trying to reissue the transfer which was a potential charge on my account each time he did this. His phone was on a consistent 5 second delay so communicating with him was extremely frustrating. He cause more problems than he solved. I would like to know how legitimate all of the charges I incurred were.

  Business Response

  Date: 08/04/2024

  Thank you for giving us the opportunity to address ****************** complaint. We value our Members and are saddened to hear about his experience. After reviewing the Member's account, we can confirm that we issued the requested refund of $166 to his original form of payment on 7/25/2024 and notified the Member about this. If ************** has any further questions, we encourage him to reach out to our support team for assistance.
  
  Best,
  PadSplit Support

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm staying at a pad split location and in the ad it offers wifi, laundry, clean and secure environment with your weekly payment. However, the wifi doesn't work the, laundry area none existent, and the security code on the door doesn't work. Padsplit is falsely advertising annmienties that aren't available.

  Business Response

  Date: 07/31/2024

  Thank you for the opportunity to address ****. PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ***********;concerns. All maintenance requests are routed directly to the host and property management teams. All maintenance concerns submitted through our system have been addressed by the Host. We encourage members to contact PadSplit for any property concerns. Each listing provides property amenities, and Members can contact the Host for more details at any time. If new members no longer wish to stay at the booking of their choice. PadSplit offers a free transfer within the first 14 days after move-in. **** can contact our Support team at ********************************** or ************** to discuss his concerns further.

• Initial Complaint

  Date:07/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting rooms with Padsplit *** since March of 2024. I have lived at two properties and have become homeless twice,which I currently am. I was manipulated into a convoluted rental by one of their host . Padsplit allowed the host to force me into a basement apartment that lacked ventilation air conditioning, had poor plumbing and mold. I have since vacated the property. Padsplit and the host refuse to release me from the rental agreement and continue to charge me rent and late fees. I will be seeking financial compensation for my treatment.

  Business Response

  Date: 08/05/2024

  Thank you for the opportunity to respond to ****************. Since mid July, we have engaged with the Member regarding his multiple complaints.  We have waived Membership dues and offered free transfers to the Member. Additionally, we have taken very direct action to work with the Host to ensure compliance with rental requirements.  We have provided financial compensation and issued the Member a $806 credit.  We are happy to continue to offer the Member a free transfer.  

• Initial Complaint

  Date:07/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first signed up with padsplit I paid padsplit $19 for membership I got approved but never moved in the second time I applied the representative gave me a fake code to reapply because she told me I did not have to pay twice but the application asked me to pay another $19 and got approved again to move in. When I'm about to pay my fee to move the representative told my child could not move in. Padsplit is discriminated against more than one person living. And it does not show any information when entering your payment when checking out to pay. Padsplit has an hidden agreement and does not explain when paying on payment screen. With this company I lost $38 for them just to discriminate against. Which should be refundable if you don't meet requirements instead of taking everyone money. Padsplit is a hoax of scheming everyone for a membership fee but I don't need padsplit if my child can't live with me also. Padsplit accepts pets instead it is definitely a discrimation.

  Business Response

  Date: 07/23/2024

  Thank you for the opportunity to address ********* complaint. Although we empathize with Nikeshias situation, our website states, as of August 2021, PadSplit does not allow children in shared housing. Members are informed that our application fee covers the cost of your background check and employment verification. Our website states that the application fee is non-refundable. Our membership agreement and website provide members with our Membership policies. We will be happy to discuss this issue further with the member. **************** can contact our Support Team at ************** or **********************************.
  

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22017797
  
  I am rejecting this response because: it does not say that on padsplit website unless you go to ****** to ask. And the employees in customer service do not explain this up front and a service animal is the only second occupancy over a child it is still considered a pet that is just a throw off to an animal of no kind should not be there. Neither then.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/31/2024

  We are sorry to hear that ******** has rejected our response. PadSplit follows all city/state guidelines and ordinances regarding our PadSplit operations. Our membership agreement and website provide members with our Membership policies. Members are informed that the application fee is non-refundable. As a courtesy, we have provided the member with a refund to her original method of payment. ******** can contact PadSplit at ************** or ********************************** to further discuss her concerns.
  

• Initial Complaint

  Date:07/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On jun 26th 2024 I moved out of a PadSplit home owning 640 as back rent. They have confirmed my move out with the owner of the home and have also have confirmed with me as well however they have continued to bill me and threaten to add an eviction to my credit profile even tho I have moved out

  Business Response

  Date: 08/05/2024

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ****'s experience. We have worked with Anyl since mid-July to resolve this issue. PadSplit has communicated many times with the host to resolve the misunderstanding around his move-out date. PadSplit has waived all charges beyond Anyl's move-out date on July 27, 2024. Our apologies for any inconvenience that the member has experienced. Anyl can contact PadSplit to further discuss this issue at **************.

• Initial Complaint

  Date:07/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under the impression that I would get a discount off my first month so my first month total rent would be $308 according to the app, when making my payment, it said first dues $308 I was under the impression that meant the first month when it said first dues I had already paid 196+ the $100 promo code I applied which brought the balance down to $112 But instead of getting a invoice for $112 I get a invoice for almost $300 $277 If u add $277 plus the 196 that I already paid that is a total of $473 & it does not say first dues $473 I am not going based off of what someone told me on the phone. I am going based off of what is written in writing which says $308 first dues now if that does not mean first month they need to change how it is written so people who have a better and clear understanding. I was told by customer service on the phone. It is $308 every two weeks. But according to the app, it does not say 308 every two weeks or weekly or biweekly. It says first dues which most people reading that will most likely think first month because you are required to stay at least 30 days so when I see first dues and then 308 I will be under the impression that that means the first month the first 30 days. it is not my fault how the company choose to word & then they tell me if the $277 is not paid by the 16th that I will have to pay a late fee and maybe other fees Im on disability I dont have $277 Because I was not expecting to pay $277 I was expecting to pay based off of what I seen on the app before I made the payment of 196 so it looks like I may have to move out and I havent even been here *********************************************************************************** I thought cookware like and pans would be included Not that is not the case I wasnt even here 72 hours &I got into it with two residents because I used cookware that I thought came with the place Its a lot they dont tell you before moving in and one of my mates was Yelling at 5:00 am

  Business Response

  Date: 07/25/2024

  We are a co-living marketplace that provides affordable and furnished housing options. Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. We value our Members and are sorry to hear about Neyos experience. Each PadSplit listing provides property amenities, and Members can contact the Host for more details at any time. During the booking process, members are asked to choose their billing frequency. Once the member selects the billing frequency, and the booking is accepted, the member is charged accordingly. During checkout, the member is informed of the first dues payment for their frequency that was chosen. If members are unhappy with the location, we offer a free transfer to all new members within their first 14 days of occupancy. Members who have issues with other PadMates are informed to report their issues to PadSplit. We have a system in place that helps us mediate member issues. We contacted the member about their concerns. As a one-time courtesy, we have waived the late fee on the members account. **** can contact PadSplit at ************** or ******************* to further discuss this issue.

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 21987316
  
  I am rejecting this response because:So Ive been here a little over a month now I did not know until the day moving in because they dont give you address until you book the room that I booked windows At all In fact, other PadSplit Members Some of them dont have a window or two in their room either I was having a conversation with a ex coworker Mines Who works for the state now? And she told me because of the type of residence this is If the city Came out to do a inspection Fire ******** Or code enforcement They will shut this property down Because there are no windows If there is a fire or something, people would not be able to get out And there are no fire water system Sprinkler and I am in the basement I am on disability so I cant work so I am home all day every day There is no living room or dining room area to entertain yourself and other PadSplit Members Theres only bedrooms and the kitchen and bathrooms imagine sitting in a room every day all day with no windows. I feel like I am literally in prison. I feel like I am in jail. Depressing And I already struggle from depression, anxiety Attempt and Thoughts of suicide This has to be my last month at this PadSplit. I cannot do this anymore. $150 a week that is $600 a month Just for a room I do feel like I am being overpriced and overcharged For this room, main reason there is no windows Like I mentioned previously, there is no living room and dining area When I first got here, I had to buy my own bedding And cookware Not to mention, you can get a studio or a one bedroom apartment with a kitchen, bathroom and dining area for the same price This is why Im moving to ********* I can even get a two bedroom and ******* for $600 a month And have my own privacy Have my own bathroom and everything and bedrooms with windows and major cities in the ** cities like ******* ** *******, ***** Even ***** ******* ********* You could get a studio or one bedroom Even some cities, a two bedroom for 600 a month $150 a week that is $600 a month
  
  Sincerely,
  
  **** White

  Business Response

  Date: 08/29/2024

  The members initial complaint was closed as answered, but it was later reopened for a different complaint. We apologize for the members dissatisfaction with his property. However, our Support team has repeatedly addressed his concerns and questions about his account. Due to his privacy we are unable to discuss the specifics of his account. Once the account is current, we would be happy to provide the member with a promotional code for a future booking. During our recent call with ****, we provided the member with a resource that may offer the assistance he needs. As a courtesy, we have provided a credit to ****** account. The member was informed to contact ******************************** to discuss any other concerns.