Complaints

This profile includes complaints for Goodwill of North Georgia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Goodwill of North Georgia has 30 locations, listed below.

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  Goodwill of North Georgia

  2201 Lawrenceville Hwy STE 300 Decatur, GA 30033-3140

• 

  Goodwill of North Georgia

  1032 Old Peachtree Rd NW Lawrenceville, GA 30043

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  Goodwill of North Georgia

  1502 Pleasant Hill Rd Duluth, GA 30096

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  Goodwill of North Georgia

  1748 Hudson Bridge Rd Stockbridge, GA 30281

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  Goodwill of North Georgia

  3983 Lavista Rd Tucker, GA 30084

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Goodwill location places items up for auction via the Shopgoodwill.com website. Several months ago I won an auction, paid for my items and was told a few days later that they would not be fulfilling my order. They claimed they listed the items in error and they were no longer available. They refunded my money.But that is not the reason for this BBB complaint.Months after that I wanted to put a bid in on another item from this location only to receive a message that "bid has been rejected by the seller of this item". There is an option on the page to contact the seller regarding an auction and I asked if there was some sort of block on me. This was in July. I have received no reply.Months went by. I purchased other things from different Goodwill locations that were up for auction on ShopGoodwill.com. Then I went to make a bid on another item and received the same "bid has been rejected" message. I checked to see what location, and again found it was Goodwill of North Georgia. I again reached out to their location, but again I received no response. I have made a follow up inquiry to the location and received no response. I made an inquiry to the customer service at ******************************, but they only said they would forward my request to the North Georgia location.I don't know what happened. Perhaps when they refunded my order that they couldn't ship, this triggered something that locked me out. If that isn't the case, then perhaps some individual at the location has locked me out deliberately. So I don't know if it's a matter of poor customer service, or outright discrimination, but the end result is the same for me. I'm locked out of making transactions with a location of a business.

  Business Response

  Date: 10/23/2023

  The account has been reviewed and the ability to bid has been corrected. We apologize for any inconvenience.

  Customer Answer

  Date: 10/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a solid gold fine jewelry bundle that contained broken items and fake gold listed as solid gold. They refused to make the matter right and the only solution offered involved me spending money and losing money from my original purchase.

  Business Response

  Date: 08/14/2023

  Thank you for contacting us. Unfortunately, we will not be able to issue a refund for this purchase. The items purchased were stamped and tested as gold by our Niton DXL precious metal analyzer. As stated in our terms of sale on each auction,all sales are final. 

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20445098
  
  I am rejecting this response because:

  I HAVE PHOTOS OF THE GOLD PLATED STAMPED! You learn a little more about jewelry before you sell it online lmao.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/31/2023 around 5 pm I entered the store specifically to find the $0.99 Monday deals. After an hour of intense searching, I then go to checkout with a buggy full of items for my family. The cashier initially says the items aren't ringing properly. Then she says they have the wrong tags. I have gone around the entire store. I can't understand how there could be something wrong with everything I picked up. She only observed the first few items from my basket. She became very irate and irritated. She told me she would not sell me anything because I had all special tagged items. She dismissed me by saying she's the manager, and I could only speak to corporate. This was an exhausting and humiliating experience. I have never seen others treated the same in any store. I was being discriminated against because black women are not respected in this society. I was being discriminated against be a use I had chosen to purchase only Monday sale items. She behaved as if I had found her personal stash. There was eye rolling, flinging my items around and just unnecessary rudeness from this store manager which escalated my personal reaction recognizing how I had wasted my time, energy and gasoline coming to this store. I'd like to know if this is what we're to expect for the future. Her excuse was that you could see the opening at the tag. However, I documented my items and my tags and took footage of other items at their desk that had the same characteristics. Footage has been uploaded to your ******** profiles. This person should not be dealing with customers. She lacks logic and reasoning skills. Her time would have been better spent inspecting tags on the floor. It may have avoided me such a horrible experience. Bait and Switch tactics aren't lawful. My consumer rights have been violated; I demand that Goodwill makes this right. I'd like a public apology. This employee seemed comfortable treating me less than humane. she didn't even look at the rest of my items.

  Business Response

  Date: 08/02/2023

  Thank you for reaching out directly via phone and sharing your concerns through the Better Business Bureau. Your proactive approach is valued, and we are fully dedicated to comprehensively addressing your feedback. Our team is actively researching and investigating the matters you've raised. 

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have participated to ShopGoodwill's online auction for their listed item #********* 22k Gold Bracelet (Marked 22k & 916) 10.2g , including an item description and my bid was the winner on 6/27/23. I have received the order #******** for a total of $$689.57 (including tax, S&H). Upon receipt I've noticed that the description of item for the auction was inaccurate, as the item included an acrylic transparent insert throughout the circumference of the bracelet, that was not specified in their item description and its weight not mentioned, so I've paid for plastic the price of gold. I've contacted the vendor for a partial or full refund (return) however they did not accept to discuss the issue further, even if their policy accepts refund with their authorization. Please see correspondence in the attached link *************************************************************************************************

  Business Response

  Date: 07/10/2023

  The item in question is a 22kt gold bracelet, and not shone by the gram as indicated by the buyer in the complaint.  As a part of the piece, an insert was placed inside the circumference of the item,likely to provide comfort when worn.  The plastic insert was visible in the listing photographs. This buyer has been in contact with Goodwill, initially claiming they had not received the package for which Goodwill had confirmation and later demanding a refund. Under the circumstances, a refund is outside our company policy. Thank you.

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20284325
  
  I am rejecting this response because:

  The vendor is not honest.

  1) I've NEVER claimed I haven't received the package, my only complaint was about the deceptive advertising which lead me to offer/bid a higher price. I've copied BBB with my correspondence with ShopGoodwill North Georgia.

  2) The bracelet gram net weight was included in the product name for the auction and in the item description. It's normal when one considers a precious metal purchase of high value to consider the weight of metal, especially when it's advertised. I did not get **** g of 22k as advertised, but metal and PLASTIC, of an unknown weight. There is no picture that make the transparent plastic insert obvious for someone that doesn't have the information.

  3) SGW accepts refunds with their prior authorization, which they do not want to offer in this case. This is their written policy available on their site.

  I request at least a partial refund to compensate for the weight of the plastic insert. 

  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Literally disgusting. Business refused to give refund by sending me a defective item then when confronted they give excuses on why they won't refund me anything. Terrible. I will report this to the **** *********************** if it boils down to that.If you're not going to take the item back at least give me my money back. This is NOT as described at all. I will report this to the attorney general's office as stated. There is NO REASON WHY I CANNOT get my money back or return this item then get my money back.

  Business Response

  Date: 05/31/2023

  Thank you for bringing this to our attention.
  
  We will provide you with information directly via email as to how to obtain your refund.
  
  Please be on the lookout for information in your email coming from one of our staff members.

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20109085
  
  I am rejecting this response because: I already spoke with someone and the fact you people can't get your act together is crazy
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made online purchase on 02/18/23 the advertised for a 925 Sterling Silver Disc Multi Band Bangle Bracelet 8 1/2 in for Repair.Total price $62.25, Order # GW00084042. I received merchandise only to discover its not 925 Sterling Silver as advertised. It started turning and plus theres no indication on merchandise that its silver,1st mail. Send to ******************************************* no response.Goodwill respond 02/28/23 customer service rep name ******. She ask for receipt and jewelry. I sent on info was requested with pics on 03/02/23.They respond back on 03/02/23 and stayed will contact me in few days and havent.I send another email asking to please contact regarding purchase. No response. 03/22/23 another 03/23/23 no response.

  Business Response

  Date: 04/24/2023

  Thank you for calling this issue to our attention. Through extensive research however, we have determined that this transaction was not conducted with our organization. We encourage the customer to reach out to *********************************************** for additional support in this matter. 

  Customer Answer

  Date: 04/25/2023

  Those emails where to ***********************************************.  They arent responding back .  I cant find a address or phone number.

  Business Response

  Date: 05/09/2023

  Unfortunately, this is a different and independent Goodwill than our Goodwill of North GA, and therefore we do not have any further information on how to best contact the Goodwill where the purchase was made. 

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so the color of the week is green goodwill employes discreet employees to remove the color of the week items so as to increas the sale $$ . This is a a bait and switch tactic used by one goodwill @ ************************************************************* . It is my honest opinon If your not going to honor the sale and you remove the green items stop advertizing tha fraudlent sale !!!

  Business Response

  Date: 01/11/2023

  Thank you for sharing your concern with us.  Please know that it is not our general directive, practice, or in the best interest of our business or guests to pull merchandise during the color of the week time period.  We want to ensure that our guests have every opportunity to save while shopping in our locations.  There may be times where an individual store manager may make the decision to remove some of the older items from the salesfloor to create additional space for new incoming donations.  This would be the exception and not the rule.  We will continue to monitor to ensure that every guest has every opportunity to get great finds at great prices. 

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18708358
  
  I am rejecting this response because this has been going on for weeks there are several complaints on ****** about this .. I have asked friends that work for goodwill and they say its not the correct practices!! I wish this complaint stay open until the color of the week stays on racks or the sale just ends currently its a deceptive business practice !!! I ask for the assistance from the ***** as to what other government agencies regulate this fraudulent activity it needs to stop ?? 
  

  Sincerely,
  
  ***************************

  Business Response

  Date: 01/17/2023

  Thank you for your additional concern. What you witnessed and documented in your photos was our team member making space for new treasures at the end of their sales cycle. Every day, Goodwill of North Georgia receives thousands of donations from our generous donors.  Our shoppers have four weeks to **** for treasures in our stores. After that, it is necessary for us to remove items that havent sold to make room for new selections. Our team members begin to systematically pull those items from the sales floor during the fifth week. If a lucky shopper comes across one of those items still on the sales floor during the fourth week, they can take advantage of the last chance color sale (Color of the Week) and purchase that item for 50% off ticket price. Any items that remain on the fifth Monday are sold at .$99. 

  
  Both of these promotions (color of the week and $.99 Monday) as well as our scheduled pull process are a part of our standard operating procedure to keep our inventory fresh and provide new opportunities for treasure hunting for our shoppers. We have addressed this matter with our store manager in order to ensure that all team members are indeed following this process moving forward. 

  
  We hope this helps clarify our process and we thank you for supporting our mission to put people to work.