ComplaintsforOlympic Auto Sales, LLC

• Initial Complaint

  04/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Bought a car from them when signing the company stated in house financing and that after paying them $4500 for deposit it did not include $1700 for tax and license and that would be due in 2 installments but their in house finance team worked with you. With several calls to them t they assured me I could pay that late. Then 2 hours after they took the car back and have not attempted to contact me. They are now stating they sold the car but the car is on their page for sale. They lure people they knew I only made $2000 a month on workers comp but approved me . They cheat people in to *************** they are in house but the financial company is under a different name so they sell the cars back to the auto company . And then *** the consumer for money when its all a in house scam

  

  Business response

  04/13/2024

  Hello *****:

  Olympic Auto Sales Sold you the vehicle but you financed your car with ************** Services LLC which is a separate company, since it is a repossession issue and not a vehicle issue please delete this complaint on our page and go ahead and submit your concern on ************** Services LLC page. 

   

  Best 

  Olympic Auto Sales 

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Certainly:"On January 24, 2024, I visited Olympic Auto Sales with the intention of purchasing a 2017 Xc90 ***** T8 Momentum, as advertised on their website. However, upon arrival, I discovered that the vehicle was not available. Instead, I agreed to purchase a 2016 Xc90 hybrid with higher mileage (117 miles at the time of purchase), as it was presented as an alternative option.During the initial days of ownership, I encountered significant issues with the vehicle. Firstly, the infotainment system malfunctioned, necessitating a replacement costing $1,437.98. Shortly thereafter, the engine experienced complications, resulting in an additional repair expense of $3,983.82.Regrettably, these challenges persisted, as the hybrid battery failed completely just two weeks later, with a repair estimate of $7,281.00.The reliability issues have severely impacted my ability to maintain employment, leading to the loss of one job due to lack of transportation. In an attempt to address these concerns, I reached out to **** at Olympic Auto Sales to explore potential solutions, but unfortunately, I have yet to receive a satisfactory response.Given the circumstances and the substantial financial and professional setbacks I have incurred, I am seeking a full refund of the purchase price. I am open to discussing alternative resolutions, but I urge prompt attention to this matter to ensure a fair and equitable outcome."

  

  Business response

  02/24/2024

  Hello *******:

  After reviewing your account here are the facts of the matter.  You purchased a 2016 Vovlvo XC90 from Olympic Auto Sales but you financed it with another company called ************** Services, LLC. At the time of purchase a 3 year thrid party warranty was provided with the deal. On February 15 we were made aware that the vehicle had issues with the hybrid battery and alternator. AOn february 8 you called in the third party warranty and requested a cancellation , by doing so they refunded your account principal by $2300. 

  Your irressponsible actions by cancellign the warranty has put you in a bad situation. We also received word from your finance company ************** Services LLC that you are behind on your payments on the account and the vehicle is now up for repossession. 

  We are willing to help you out even after your irresponsible behavior by cancelling the warranty but first you need to sort out your defaulted account with ************** Services. Once you take care of what you owe on your account and they agree to keep financing you then we can step in and refer you to a mechanic shop named EAS that specializes with ***** hybrid cars and can fix it at a discounted price they have a payment plan so you wont have to come out of pocket in a vast amount all at once. 

  It is unfortunate the hybrid battery malfunctioned while you had the vehicle but all that could have been avoided if you kept your warranty active and made your payments on time with ************** Services. We wopuld have stepped in and helped , and are still offering to help but once you get your situation and account active and current. 

  Best Regards 

  Olympic Auto Sales 

  Customer response

  02/24/2024

   
  Complaint: 21330126
  
  I am rejecting this response because:

   

   I want my money back. You all sold me a defective vehicle. Car went to s*** days after buying it. Money back.
  
  Sincerely,
  
  **********************

  

  Business response

  02/24/2024

  Hello *******:

  Unfotunatley as per the contract you signed the downpayment you put on the vehicle and payment is non refundable. Please be aware that your actions have caused harm and loss to the business aswell. Secondly the vehicle was in good condition when you purchased it , we even offered you the chance to check it with a mechanic before purchase because we stand behind the quality of the car when sold. Now with a hybrid battery it is impossible to predict the future, no mechanic in the world can know if a batter is about to malfunction, but we have procedures to protect you with that , this is why you had a 3 year warranty with the vehicle that you purposly turned around and cancelled it. 

  Your actions have consequences and now that things went bad you are blamming us when we provided every avenue to protect you. With all that we are still willing to help you because we are that type of company, but you have to get your account current and in good standing with ************** Services, if you do not then we cannot help you in any way. 

  It is up to you to take the responsible steps moving forward so we will be happy to assist once that happens

  Best Regards

  Olympic Auto Sales

  Customer response

  02/24/2024

   
  Complaint: 21330126
  
  I am rejecting this response because:
  You sold me a faulty vehicle. You did not offer to check the vehicle before I drove off the lot at all. Im out 12k in all with receipts to prove it. The 5600 I gave you all. The 6k in repairs that I had to do days after purchasing the truck. Ive lost 2 jobs. Purchasing this vehicle has directly impacted my f****** ability to care for my family. Doesnt f****** affect you all. I was sold a f****** lemon. Money back or court either way.. you offered to take the vehicle to one of *********** shops and foot the bill and add it to my current balance. How the f*** can I do that when I lost both my f****** jobs because the truck wont go anywhere. 1600 then immediately after another 900. Thats f****** ridiculous. Im holding my composure quite f****** well. Yall literally ****** me.
  Sincerely,
  
  **********************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a ******** GL the week of December 08, 2023. I had 2 pick up payments of **** each. With that being said my grandma died a few days later which we had a funeral a week later but still managed to pay the first pick up pay meant that was due. Upon coming back from the funeral we reached out and asked for an extension due to life changes. So my car was repoed due to the last payment which **** accounting manager told me it was repoed due to the miss payment that was for the tag and registration. I have never heard in history your car being repoed due to nonpayment for tags and title so now I am out **** and no car. This company is horrible and needs to be closed down. I want my money back.

  

  Business response

  02/16/2024

  Hello ******:
  Here are the facts of the case, you purchased the 2015 MB GL450 on 12/6/2023 from Olympic Auto Sales but you financed it with ************** Services, LLC. Please do not hold us accountabile for the repossession since we are different companies.

  We sent a request to see what happened with your account and this is the response as follows:

  Per your contract you owed a payment on 12/29/2023 . 

  You called in to ask for an extension because of your unfortunate personal circumstances and ************** Services was happy to ***** you the extention to 1/5/2024 as you requested. 

  You failed to make that promise payment on that date, ************** Services, called you , texted you and emailed you about your payment multiple times with no answer from you. On 1/10/2024 , 5 days later of no communication ,your vehicle was  repossessed. The finance company lost all trust in you as a customer because of the broken promise you made and is no longer willing to finance you. They gave you 10 days to find another finance comany or to pay off the loan owed.

  No refund will be issued as stated in the terms of the contract. Please be aware that the finance company incured a loss on your account after selling the collateral and there is still a deficiency on your account of $6279.

  We are sad it had to come to this but the finance company did work with you in your troubled times and yet you defaulted on your payment, that is a breach of contract and you were well aware of the consequences. 

  We wish you the best of luck but there is nothing we can do as Olympic Auto Sales, please only rate us on the quality of the vehicles we sell and not the financng part since that is a choice you make on behalf of your finances. 

   

   

• Initial Complaint

  08/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle and the vehicle broke down after purchase. I lost my job because I didnt have reliable transportation. They sent me to a shop they take all there cars to and The vehicle was in the shop 3months and once I got the car out the shop it broke down again. They wouldnt stop the payments. The car was over priced also. Im now getting evicted and I have no car, or job They told me to bring the vehicle to them so they can have their mechanic to look at it . The night before I was supposed to bring it they had a repo truck to come get it .

  

  Business response

  08/28/2023

  Hello Ebony:

  You have purchased your vehicle from Olympic Auto Sales but you financed it with ************** Services , after speaking with their finance department it shows your account payment is past due 38 days. This is a sever breach in contract and this is why your vehicle has been repossessed by them. 

  If you want to contact them directly you can by sending an email to ************************************

   

  Best Regards

  Olympic 

  Customer response

  08/28/2023

   
  Complaint: 20526425
  
  I am rejecting this response because: The vehicle they sold me hasnt been driving properly since I drove it off the lot. I called them multiple times about this . They had me bring the car to a shop they recommend it and they couldnt fix the car . Each shop I have been to they told me this car needs a lot of work done to it . I am late on payments be cause the car broke down and they wanted me to pay for a car I couldnt drive. I cant pay Lyft and pay them. I told them that multiple times. ***** had the car and they told me the car was rigged and a lot of parts needs to be replaced. I was willing to drive the car even though the car had problems backing up . The rear end needs work done to it as well . This company took my money and I lost my job because of the vehicle. I purchased this car because I thought it was going to be reliable but it isnt.
  
  Sincerely,
  
  ***********************

  

  Business response

  09/07/2023

  Hello Ebony:

  During the time that the vehicle was being fixed no payments were collected from you, the company worked with you and went above and beyond, on top of that the warranty covered ************, now that your vehicle was fixed you were making your payments on time, seems that when you lost your job recently you could not make your payments and that's when the car was repossessed, the vehicle came back in good working condition, please do not blame losing your job on the vehicle since that was not the case, the vehicle is in good working condition. We understand this is a hard time but the financial bank had to take action at your defaulted account. You always have the option to go finance with another bank and get the vehicle back. 

   

  Best Regards

  Olympic 

  Customer response

  09/07/2023

   
  Complaint: 20526425
  
  I am rejecting this response because:
  You guys are liars !! I have two shops looked at the vehicles before you guys came and got . And both can say that car was not in good shape. It was in fact that I lost my job due to unreliable transportation. You guys know that . The warranty paid for the radiator and thermostat . I paid the remaining balance which was $525. ***** also can testify that the car wasnt in good shape. I also had them do a diagnostic on the truck and several things need to be fixed. You guys told me to have dodge to only fix the radiator, and ********** and to bring the car to yall shop to fix the rest. The company you guys took it to couldnt fix the problem. You guys are scammers and liars. 

  
  Sincerely,
  
  ***********************

  

  Business response

  09/10/2023

  Hello:

  The car was repossessed from you while you were driving it, so when you say its a bad car we understand it is a used vehicle and may need some repairs but you were able to drive it around for more than a months before it got repossessed because you defaulted on your payments. We are sad to see what has transpired, it is a loss for the finance company and you aswell. We hope you can find another finance company to help take over your defaulted loan. Please remember , Olympic Auto Sales sold you the vehicle but you financed with ************** Services 

   

  Best Regards

   

   

  Customer response

  09/10/2023

   
  Complaint: 20526425
  
  I am rejecting this response because: **************** told me to bring the car in that Tuesday . You guys sent the tow truck to pick up the car that night. You guys told me to keep driving the car until you guys can figure out what to do next. Like I said you guys are scammers. Your own sales representatives told me you guys gone keep string me along. 
  
  Sincerely,
  
  ***********************

  Customer response

  09/28/2023

   
  Complaint: 20526425
  
  I am rejecting this response because: I was told to drive the vehicle until you guys find out what you can do for me . We were suppose to trade the vehicle and I came up there and the trades you guys was offering wasnt what was told to me over the phone. **** told me he would call me once he can find something. Few weeks past and he sent a text saying take the car up there and see what they can do. I called and **************** picked up the phone I told her I cant drop the truck off and still pay a car note. I told her I prefer to do a trade in and she said ok. We just got some cars in . Once we do the inspection I will call you. Never got a call or text. Now responding to the payments . The car was in the shop and I was told once we get the car out we will discuss the payment arrangements. I cant pay for Lyfts and Ubers and pay you guys and pay for the car to come out the shop. I expressed this to **** multiple times . You guys lied!!! How you expect someone to pay for a car thats in the shop and Pay the car note . Like your sales rep said you guys were gonna do this . You guys are scammers 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This used car dealer defrauded me out of $1200 with unfair and deceptive practices. They added non-governmental fees onto the purchase price of a used car vehicle after written agreement was made. They demanded payment for fuel and insurance tax fees for shipping, although I am not required to pay such fees. The dealership then refused to refund my money or ship the vehicle as they promised. I am in *** and the dealer is in Georgia. I was forced into using CashApp to make the deposit and shipping payments which does not have buyer protection. The dealer was extremely rude, insulting and condescending when speaking to me. They are now ignoring me and my requests for resolution to the issue. I have all our communication in writing and my proof of my payments if I need to provide them.

  

  Business response

  04/15/2023

  Hello ********:
  
   We received your BBB Complaint and are a little bit confused because we looked everywhere in our system to find your information and it shows no contact has ever been made with you, can you please provide us with all the correspondence you have.
  You also mentioned that you used a cash app as a form for a deposit. Our dealership does not accept any deposits and we certainly do not accept any cash app transactions.
  It may seem that someone has scammed you into thinking you were purchasing a vehicle from us, can you please send us all the documents you have to investigate further. 

• Initial Complaint

  03/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I recently went to Olympic auto to purchase a vehicle for my business. The dealer made a clerical error in the paperwork resulting in them being underpaid. Rather than them going back and refunding the loan for the correct amount, and getting a new approved loan they refused, and forced me to pay costs out of pocket in excess of $1000. This could have been corrected had due diligence been done on their end on so many different levels and occasions. Im disgusted with this dealership and owner would not recommend.

  

  Business response

  03/02/2023

  Dear ******* :

  After looking into your case we see that you provided us with a document showing you are 100% disabled veteran so that you become exempt from paying the vehicle sales tax of $1326.27. After submitting your paperwork to the county to register your vehicle the *********************** got back to ** stating that you already used your exemption on one active vehicle that you currently own and are illegible to get a tax exempt on the 2015 ******** C300 you purchased and you owe the county the amount in $1326.27.  

  All this transpired with your knowledge and you were aware of all the events. The fact that you are pointing a finger that our finance department undersold the vehicle and that it was a clerical error is completely false and we do not take your accusation lightly. You agreed and had to pay the $1326.27 to the county to avoid any fraudulent misconception in trying to avoid paying taxes which is a civil offense.

  Please govern yourself accordingly. 

  Olympic Auto Sales

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a ******** benz September 27th 2022. I paid in full for the gap insurance and the warranty, after I gave the lot 8k total for 3 products I left. The check engine light came on after I left the same day. I told the the dealer who asked me to bring it back. When i did they said that they fixed it. When I left a 2nd time the light came back on. They did not fix it. Instead they just turned the light off... I asked them to replace the vehicle or give me my money back and the asked me to take the car to *******************. For a closer look 1st... ************ diagnosed the vehicle saying they couldn't repair it. The company stopped cooperating and the dealer just took the car back without warning ??. I had the vehicle for less than 2 weeks after giving them 8k. ??

  

  Business response

  01/17/2023

  To whom it may concern:

  ************************************** has been deemed a threat by the ************************ and we have filed a restraining order against her to protect our employees. We have phone recordings of her threatening our title clerk and our business. This is a legal matter and will be handled with the justice department, Detective T.N. ******* is handling the case # **-088748 if you need more information. 

  On the matter of the vehicle ***************************** financed a 2014 MB CLA 250 with ************** Services on 09/27/20**,her vehicle came with a 3 year warranty from preferred warranties **** We told the customer to take it to any mechanic she likes to get her vehicle checked out and the warranty will cover it, we even recommended a few mechanic shops. Customer did not have the patience to keep the vehicle at any shop to fix, she also refused to make any payments to the financing company. Her vehicle eventually got repossessed for defaulting on her payments and this is when she made death threats to the company's employees. We stand firm against all violent threats and we will take every precaution to protect our company and its employees from *****************************, we will no longer communicate with her on any platform and we will let the justice system take care of everything

   

  Best Regards
  Olympic Auto Sales

• Initial Complaint

  11/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2008 *** in October 2020. The cash price was $6,999 and to finance the car would add an additional $3,000 bringing the total to $9,000. After the tax, tag, title and finance charges, it brought the total to approximately $14,000 for a 2008. We were told at the time of signing by the salesman they do same as cash payoff in 90 days. I paid $3,000 down, which to me left me owing around $4,500 for the car. When I went to pay the $4,500 in 90 days I was told there is no such thing as a same as cash 90 days payoff and continue paying biweekly. We were doubling our payments to pay the car off soon because of the bad deal we were given. I was in an accident in June 2022. While waiting on the insurance company to pay the car off. Olympic auto sales placed a negative remark on my credit report. When I called to speak with someone about it, I was transferred three times until I got a customer service rep. *** agreed to correct the negative report, but as today it hasnt been corrected. This is bad business and they are giving out bad business deals. This hurt my score tremendously, I would like a refund of my deposit in the amp of $3,000.

  

  Business response

  11/20/2022

  Hello *************************:

  After reviewing your account we have come to this conclusion. Your account does show paid off on our end as of 10/17/2022 by the insurance company when they sent out the check balance. Please note that it takes the Credit Companies ***** days to update their records (do not penalize us for their lag time). As well it is your responsibility to pay your car note on time even if you got into a total loss, contract payments are still due so they do not show as late payments. You will not receive any refund since you totaled your vehicle and paid off the account in full. 

  As a gesture of good faith and to show you that we do look out for our customers and we want them to build their credit and have better future opportunities we will speak to the insurance company and try and roll back the payment as sent on your due date of 6/17/22 instead of 10/17/22 , that way your account will show paid off in full without a late payment. 

  Again our company has thousands of good customers like you that appreciate our efforts to help build their credit when they make payments on time and pay in full, that way they can come back and get better interest rates and better deals with our company or any other company for that matter. We hope you will take in consideration our efforts and hope you remove any unfair bad reviews of our company. 

   

  Best Regards

  Olympic Auto Sales

  
  

  Customer response

  11/20/2022

   
  Complaint: 18441556
  
  I am rejecting this response because: my loss was in June 2022, why did you wait until October 2022 to make a negative remark on my credit report? Thats well over 45 days. Once you received the check you reported the negative remark. Why did you report all my payments I made on time. You didnt report any payments I made on time, just as soon as the loss happened, then you reported a negative remark. Also on the report it says my balance was $6,999 which is incorrect, please include the down payment of $3,000 plus the tax tag and title fees I had to pay. This negative remark has hurt my credit tremendously and it need to be made right. 
  
  Sincerely,
  
  *************************

  

  Business response

  11/21/2022

  The reporting was kicked off in July for Equifax and October for Experian, we did not wait specifically to report your account, your account is part of over **** accounts reported, all the payments you have made from the beginning of the contract till then end including the down payment are reported in the history of the account. We just emailed Experian about your account specifically and we expect all to be update for you before dec 7, since it may take 2 weeks on their end. Once it is updated please check your Credit and let us know if it reflects the good standing you are in. 

   

   

  Customer response

  11/21/2022

   
  Complaint: 18441556
  
  I am rejecting this response because: I would like to see in 2 weeks if my credit report is in good standing before I select that Im satisfied.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/24 I purchased a 2015 ******** **** CLA 250 VIN # *****************. I was provided with a pricing breakdown (attached) for the vehicle by Sales Manager **** (last name unknown). This pricing breakdown was the basis for the decision to purchase as documented in the text communications between **** and myself. When the vehicle was delivered on 8/30 it was identified that the options/packages listed on the pricing breakdown provided by **** were not a part of the vehicle. A simple VIN search revealed this. Therefore I seek to have the dollar amount of the missing options that formed the basis of the purchase refunded to me. The total refund amount sought is $2,025.00.

  

  Business response

  09/09/2022

  The management has reviewed the deal and has confirmed that the options on the vehicle stated in the book out are missing.  The book out for the vehicle was priced at $24,225, the options listed are at $2,025 , therefore the correct book out is at $22,200. The vehicle was sold at $22,795. We are willing to discount the vehicle further and refund ***************************** the difference of $595 to reflect the book out mentioned and keep our customer happy.

  Customer response

  09/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************

  Customer response

  09/13/2022

  Consumer states that he has not heard anything about the status of the refund the company offered. 

  

  Business response

  09/14/2022

  The refund has been approved by the accounting department and a check is being mailed to our customer *************************** today, they will receive a tracking number soon by email. 

  Customer response

  09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yes he stated that I blew the motor on my car And I just purchased this car in February since I have this car the brakes were bad tires were bad starter was bad and the battery I asked him to give me the date of the last oil change and he couldnt do that and he is yelling at me very harshly saying I blew out the motor and I just had to buy a 400 dollar starter I want my down payment back and this is not right he did replace the battery when it went out but this car sounds like a lemon

  

  Business response

  07/07/2022

  ***************************** Purchased and financed a 2015 *** X3 from Olympic Auto Sales on 02/25/2022. The vehicle had ****** miles when sold and was in great condition and fully serviced before sale. The vehicle also cam with a 3 year warranty to protect the customer from any mishaps. On 6/21/2022 customer called and said she took her vehicle to a *** mechanic shop and they said she needed an engine and would cost her around $13,000. We decided to step in and help, so we had the vehicle taken to another mechanic shop that confirmed that the engine has seized. They also confirmed that vehicle was not serviced since the purchase. Customer did not take care of her vehicle. They were able to give her a discount because we have a good relationship with the mechanic shop and wanted to help her out, they quoted $9500. We also called in her warranty company to help out and they agreed to cover portion of the engine , also with our help. Customer needs to understand that it is her vehicle and her responsibility to maintain her vehicle and keep up with her payments on the account . She still owes a large portion of the finance portion and has a vehicle that is broken because she did not take care of her vehicle or her account. We are still willing to help the customer out with getting the mechanics to fix her vehicle and the warranty company to cover part of the damages so she can get back into her vehicle and drive. Our company stands behind its products and quality of vehicles , we have been in business for over 13 years and our vehicles are all warrantied because of the quality we sell all but a few customers ever have problems with our used vehicles. Sometimes mishaps happen but we cannot be penalized for the incompetence of very few customers who are unwilling to take care of their vehicles. Again we are here to help get her vehicle fixed if the customer takes initiative . 

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩